Sold by: Carahsoft Technology Corp.
Deployed on AWS
Zoom: Designed to meet the specialized requirements and needs of U.S. government agencies, Zoom provides these employees with the same seamless, secure, and reliable Zoom experience. Zoom is certified for today's critical state and local government mission.
4.2
Overview
Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Governments and education institutions use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond. Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Zoom helps customers enable HIPAA compliant programs by executing a BAA and safeguarding PHI, providing a seamless workflow within the healthcare sector.
For custom pricing, EULA, or a private contract, please contact aws-marketplace-admin@carahsoft.com for a private offer.
Highlights
- Zoom is a frictionless communications platform that empowers people to communicate naturally. Zoom provides high quality meetings plus chat, webinar and room solutions - with an architecture optimized to handle video's demanding requirements.
- Governments use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond.
- Zoom supports organizations as they move away from siloed approaches focused on paper memorandums and emails, to a more nimble and responsive format including chat-based and/or video-centered, cross-agency collaboration.
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Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Business License | Zoom Business Licenses Meetings -300 Attendee Capacity-10 User Minimum | $197.38 |
Zoom Enterprise Licenses | Zoom Enterprise License Meetings-500 Attendee Capacity-50 User Minimum | $236.97 |
Webinar 500 License | Webinar 500 Named Host License - Requires Zoom Services Subscription | $681.31 |
Zoom Room | Zoom Room Named Host - Requires Zoom Services Subscription | $492.72 |
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If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions, and collaborate with peers. Login with your Zoom account credentials and start collaborating! Zoom@Carahsoft.com
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Zaid bin junaid
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
Reviewed on Dec 14, 2025
Review from a verified AWS customer
What is our primary use case?
Our main use case for Zoom Workplace Business is that we are using it for daily stand-ups as we have agile teams in place, and they use it for daily stand-ups. Additionally, we have cross-team functionality, so we use it for cross-functional meetings, trainings, and town halls. These are some of the major use cases why we use Zoom Workplace Business .
The AI Companion has changed the way my team handles meetings and follow-ups by helping our organization get a proper view of what is going on in the meetings, even if we are not joining them. Even for those who are joining the daily stand-ups and are not focusing, they can get a summary, which helps us effectively get the details in a short manner. If we're talking about webinars, it helps us host large-scale events so that stakeholders, customers, or team members can collaborate effectively at those events. These are some major use cases why we use Zoom Workplace Business.
How has it helped my organization?
Zoom Workplace Business has positively impacted my organization as we have saved a lot of money because when we spend on employee growth or organizational collaborations, it has definitely reduced the number of resources needed. For example, if there were five teams joining the meetings from a different country, previously, we had to conduct physical meetings, which required international travel and incurred lots of expenditures. Now, it has provided us with virtual collaboration, reducing travel and office overhead by at least 70 to 80%. We have strong ROI due to lower hardware lock-in, flexible licensing, and consolidating meetings, phone, and events into a single platform, which has saved a lot on licensing and other costs. Productivity has been boosted by 33.5%, and the latency and video quality have improved by 22%.
I measured the productivity boost and the reduction in travel or overhead by noting that teams who were previously traveling to the office, even from different cities or countries, have significantly reduced overhead. This is the major way I have measured that point.
What is most valuable?
I feel Zoom Workplace Business handles those different types of meetings well because it comes with hybrid work collaboration via Zoom Rooms. It has that feature and also provides us the whiteboards and persistent team chat, which makes the stand-ups and meetings more productive and more focused on outcomes rather than just chit-chatting on the connect. It is something that has helped us increase the productivity and the collaboration of the team effectively using a single tool.
I have to add that Zoom Workplace Business has such good latency and works on cloud telephony integrated meetings and chat, which helps us in a single place app for calls, video, and messaging.
The best features Zoom Workplace Business offers include meetings with HD video, audio, and screen sharing capabilities along with some breakout room polls and AI Companion for summaries, which is very useful nowadays. The AI Companion provides a good summary, allowing you to see what happened in the meeting, even if you're not available at that time. Apart from that, Zoom also provides good calling and voicemail queue queries, which integrate with sub-devices, and webinar and Zoom Events for registration. It provides us large-scale virtual or hybrid events, making it a good place to host those events as the scalability is really good. Team Chat, Whiteboard, and Zoom Rooms are my other favorites for room-based collaboration and hybrid workplaces.
What needs improvement?
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right.
I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
For how long have I used the solution?
I have been using Zoom Workplace Business for almost four to five years.
What do I think about the stability of the solution?
Zoom Workplace Business is definitely a stable solution, and I have not faced any major challenges so far.
What do I think about the scalability of the solution?
Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
The scalability of Zoom Workplace Business is excellent, as it can support up to 1,000 users at a time without any problems. The latency is good, the bandwidth is good, and both upscaling and downscaling work really well, so I have not observed any major issues.
How are customer service and support?
The customer support has been really good; I contacted them around eight months back due to a challenge we were facing while setting up a big webinar for customers and stakeholders. They resolved the issue promptly.
I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Webex by Cisco, but we felt that Zoom is providing a strong hardware and software ecosystem with enterprise-level features at a very good price. It also offers integrated calling and messaging systems, which is why we have chosen Zoom over Webex .
How was the initial setup?
Deploying Zoom Workplace Business in my environment is very easy; it does not require any technical solutions and is very user-friendly. It can be used easily by anyone, tech or non-tech, and can be scaled as needed.
My experience with the configuration process has been awesome, although the admin portal complexity for very large tenants and granular policies may be an issue. Apart from that, everything was good as it can handle a lot of load, and I really appreciate the default security profiles by industries. However, they could improve the guided admin workflows and better proactive monitoring for QoE scale.
What was our ROI?
I have seen a return on investment, as I shared already in the previous answers.
What's my experience with pricing, setup cost, and licensing?
The metering and billing experience was very good; they provide a free tier for up to 50 people for 40 minutes of group meetings. Since we use it from the AWS Marketplace , they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room. They have given us good solutioning at a very genuine price, so I would definitely suggest someone looking for a good solution at a low price consider Zoom.
My experience with pricing, setup cost, and licensing is as I have told you.
Which other solutions did I evaluate?
We evaluated other options such as Microsoft Teams , Google Meet, Webex by Cisco, and RingCentral.
What other advice do I have?
My advice to others looking into using Zoom Workplace Business is that anyone seeking a really good solution at a low-cost price to enhance team collaboration should consider this platform. It supports video calls, images, chatting, and more. Zoom is something you can trust. I have given this review a rating of 4 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer2785665
Seamless video meetings have increased collaboration and support smooth hybrid work
Reviewed on Dec 10, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for Zoom Workplace Business is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.
What is most valuable?
The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.
Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.
I would continue with my review, as I find value in the platform.
What needs improvement?
The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.
I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.
For how long have I used the solution?
I have been using Zoom Workplace Business for about five years.
What do I think about the stability of the solution?
I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.
Which solution did I use previously and why did I switch?
We did not use any solution beforehand before using Zoom Workplace Business.
How was the initial setup?
It was seamless for my team to adopt Zoom Workplace Business.
What was our ROI?
I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.
Which other solutions did I evaluate?
I did not evaluate any other options before choosing Zoom Workplace Business.
What other advice do I have?
On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.
Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.
reviewer2784909
Daily collaboration has become seamless and audio clarity now supports all-day teamwork
Reviewed on Dec 05, 2025
Review provided by PeerSpot
What is our primary use case?
Zoom Workplace Business is my team's primary tool for virtual collaboration. We use several breakout rooms where the teams reside to develop their features and handle other work. We utilize breakout rooms in Zoom all day, every day. As soon as we start work in the morning, we hop on to our Zoom breakout room where we coordinate until the end of the day, typically.
What is most valuable?
Zoom Workplace Business offers unlimited time with the business plan, which allows us to keep our Zoom room open all day. We can also accommodate more than 100 people as needed. I use these features, such as the unlimited room and large group capacity, every single day.
The video quality is good, and I particularly appreciate the audio filtering. It removes all my background noise far better than any other platform I have used so far.
Zoom Workplace Business helps us coordinate, which has a huge impact on our operations.
What needs improvement?
Nothing comes to mind offhand regarding needed improvements.
For how long have I used the solution?
I have been using Zoom Workplace Business for three years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business is good.
How are customer service and support?
I have not contacted support before regarding Zoom Workplace Business.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We used Gather before using Zoom Workplace Business.
How was the initial setup?
I switched from Gather to Zoom Workplace Business because it was what the team was already using.
What about the implementation team?
I was not involved in the experience with pricing, setup cost, and licensing.
What was our ROI?
I was not involved in seeing a return on investment.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I did not evaluate other options.
What other advice do I have?
Zoom Workplace Business receives a rating of 10 from me. I gave it a 10 because it is useful and reliable for us. The advice I would give to others looking into using Zoom Workplace Business is that it is reliable, so it seems worth it.
Adam Segar
Unified meetings have simplified scheduling and recording has improved internal collaboration
Reviewed on Dec 02, 2025
Review from a verified AWS customer
What is our primary use case?
Zoom Workplace Business is used for internal and external meetings. A typical scenario involves integration into calendar invites so that when meeting with a customer or internal stakeholder, a Zoom link is available immediately.
Zoom Workplace Business is particularly handy when scheduling a meeting where people can choose their own time, as it still includes a link for the meeting to have a video call.
What is most valuable?
The best features Zoom Workplace Business offers include the recording function, which makes it easy to export the audio so that it can be shared elsewhere.
When using the recording function, the audio is typically shared internally, though it may happen externally from time to time if approved. The quality and ease of use are good.
It has always been easy to share screens or bring up a keynote that everyone can see very quickly when using Zoom Workplace Business.
Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work. When people were using Slack, HipChat, Teams, or all of the other different varieties of options, it made it challenging to ensure that everyone was on the same page.
What needs improvement?
Zoom Workplace Business can be improved as the AI features have not been used very often, and it would be beneficial to see how they are utilized and the analysis that they can do.
It would be interesting if you could translate into multiple languages easily.
For how long have I used the solution?
Zoom Workplace Business has been used for six years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
There have never been any issues trying to use Zoom Workplace Business concurrently with hundreds of people, so it has been great in terms of scalability.
How are customer service and support?
Customer support for Zoom Workplace Business has not been utilized.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Years ago, several different solutions were used before, but the reason for the change is uncertain. It was a good improvement to use Zoom Workplace Business only.
What was our ROI?
The general impression is that whenever you purchase something from the AWS Marketplace , it is going to be a faster transaction that is more transparent, indicating a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
Which other solutions did I evaluate?
The names of the other options that were evaluated before choosing Zoom Workplace Business have been forgotten as it has been so many years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Ben Li
Ease of virtual meetings improves collaboration
Reviewed on Jun 09, 2025
Review provided by PeerSpot
What is our primary use case?
I am the investor looking to buy company stock. I am not sure about specific details since I am not an IT person. I have an oil and gas company with 80 people, and we have two IT staff members who use Microsoft Defender. I also have a marketing company, and we use these solutions across all companies.
What is most valuable?
For me, the team meetings are the same. It is easy to use and the quality is good. I have no complaints.
Zoom and team meetings are all good with no complaints.
It is much easier compared to previous solutions. Before these products came out, we used Skype or phone calls, which were not as convenient. With Zoom or Teams, it is very easy to share content. The ability to conduct reviews is beneficial.
What needs improvement?
Nothing is 100% perfect. If I appreciate a product, I typically rate it eight or nine out of ten. The only perfect score of ten I give is to my wife.
Regarding the technical aspects of usage, I think they have a good product currently. As a normal user who occasionally uses it for employee and onsite communication, I have no complaints. It has helped us significantly.
For how long have I used the solution?
We have been using the solution for approximately six or seven years.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing. My IT staff might know, but I have no information about it.
What other advice do I have?
We use it sometimes for meetings. I work for an energy company.
Both solutions are simple and very easy to use. We sometimes use both solutions as our business associates use both as well.
The implementation was mostly handled by the IT team. It is much easier now compared to previous solutions. When sharing content, both Zoom and Teams work effectively.
My overall rating for this solution is 8 out of 10.