Zoom Government (F,S,L,E) (Higher Ed, K-12) [Private Offer Only]

Zoom Workplace Business  has been our cornerstone to our success as an organization, keeping our team connected across the state and nationally. It is one of the best virtual meeting platforms where we use it to hold meetings, annual, weekly, and daily with our clients and our team members. It is very easy to use and has other robust features such as screen sharing where we can share our screen while discussing a certain project. Hence, project management becomes very seamless and smooth.

We can collaborate with our remote and in-office team efficiently while sharing ideas and brainstorming. Zoom Workplace Business  is also used for phone calls, meetings, virtual open office hours, team chat, document sharing, and measuring call volume. We also use Zoom Workplace Business for delivery and for large training events both externally and internally. Zoom has been a great contributor to our success, especially in the digital world.

Zoom Workplace Business has positively impacted my organization by optimizing office experience and hybrid work collaboration, and project management has been on time. We have been able to deliver our projects to our clients on time, and it has also been a time-saving tool. We do not have to meet with our clients face to face. We just have to hop on a video call or audio call through our phone or PCs.

Since we started using Zoom Workplace Business, everything has changed in my organization. We were able to cut our communication cost significantly and gain features we could have only dreamed of prior. The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns. At time saved and cost, we have been able to cut costs by about 80 percent and improve our productivity by about 70 percent.

The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration.

The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer.

Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Some integration with other products does not work well. There are frequent updates to the interface that can cause user frustration.

One improvement needed for Zoom Workplace Business is the free trial, which is limited to 40 minutes. This limitation could be extended.

I have been using Zoom Workplace Business for more than 10 years.

Zoom Workplace Business is very stable with no lagging even if the internet is somehow slow. It maintains its quality with top-notch video and audio quality.

The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag. It is very scalable.

I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7. The user interface is very great and user-friendly. Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.

We previously used Microsoft Teams . The reason why we switched from Teams to Zoom Workplace Business is because of Zoom Workplace Business call handling, ease of use, meetings, and better contact center integration, which is head and shoulders above Microsoft. Also, the cost of Zoom Workplace Business is much more affordable and cost-effective. It is very easy to use and has reliable, high-quality video and audio compared to Teams.

It is very easy to set up. Everything falls into place the moment you start using Zoom Workplace Business. Your experience will be elevated to phenomenal because it is a game-changer.

We use Amazon Web Services  as our cloud provider for our hybrid cloud deployment.

The contact center platform is head and shoulders above other competitors. It has allowed our team to quickly assist our customers with their questions and concerns. We are able to cut our communication cost significantly and gain features we could have only dreamed of. Concerns about data breaches and security have improved, so we do not have that concern anymore. We are able to gain more productivity and boost collaboration among team members and clients through the use of Zoom Workplace Business.

My experience with pricing, setup cost, and licensing indicates that Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions with a lot of robust features at our disposal and a very easy-to-use tool.

Before choosing Zoom Workplace Business, I evaluated other options such as Cisco AnyConnect and GoToMeeting .

A quick specific example of a recent project or meeting where Zoom Workplace Business made a difference for our team is when working on a telephony project, it was possible we reduced the cost as much as we could. Zoom Workplace Business was there to reduce the cost for us, especially because we did not have to meet daily. We just had to use Zoom Workplace Business meetings to discuss and gather the progress of our projects. We were able to complete the project having met only three to four times. It really saved us a lot of time and cost.

Zoom Workplace Business has enabled us to cut our communication and traveling costs significantly and gain features we could have only dreamed of prior to our alternative solution. The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag.

My advice to others looking into using Zoom Workplace Business is that it has a great unified communication platform. If you are looking to bring chat, meetings, contact center, and phone systems all under one platform, this is the real deal. It is also very cost-effective, easy to use, and has one of the best customer supports. I am amazed by how cost-effective Zoom Workplace Business is with robust features, and the video and audio quality is top-notch, enhancing collaboration for our clients and team members. I rate Zoom Workplace Business a 9 out of 10.

My main use case for Zoom Workplace Business  is creating professional webinars and running them on the platform.

A concrete example of how I used Zoom Workplace Business  for a webinar includes setting it up and connecting it with Marketo , which means the complete participant management runs via Marketo .

From my point of view, the best features that Zoom Workplace Business offers include being self-explanatory when set up, making it quite clear and easy to understand, and it runs stably, at least for me.

Most of the time it runs stably; very rarely there is a sync problem.

Zoom Workplace Business positively impacts my company as it is a stable webinar platform that supports us in our daily work area of webinar planning.

The use of Zoom Workplace Business affects my efficiency in webinar planning as it is quite easy and quick to set up.

Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other elements.

I find it a bit confusing when looking for specific reports or things in the interface, where I always have to select whether it is a meeting or a webinar.

I have been using Zoom Workplace Business for six years.

In my experience, Zoom Workplace Business is stable.

The scalability of Zoom Workplace Business is managed via the licensing model, which means I have to request a different license.

I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.

Previously, I used ON24 or something similar before switching to Zoom Workplace Business, which was a global decision I found easier to use.

Zoom Workplace Business is provided to us by the IT department, and as far as I know, it is a cloud-based solution.

I cannot say if the investment in Zoom Workplace Business has paid off for my company, as that is evaluated by our central IT department.

I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.

I do not know if any other solutions were evaluated before implementing Zoom Workplace Business, as that was done globally by the IT department.

My advice for others considering Zoom Workplace Business is that it is a stable platform that is easy to use and certainly a good decision to implement.

There is no business relationship between my company and the provider of Zoom Workplace Business that goes beyond a normal customer relationship. I gave this review a rating of 9.

My main use case for Zoom Workplace Business  is mostly the meetings, daily stand-ups, client calls, and discussion sessions for our company. It is primarily for business purposes.

I can give you a specific example of how I used Zoom Workplace Business  in my daily workflow. We had Zoom Workplace Business as our online communication channel, and we used it to have our meeting schedule and daily calls. We also had client meetings on Zoom. Most of the time, we were using Zoom, and we have our calendar synced with Zoom so that any meeting or appointment that has been created gets directly synced up to Zoom. This allows us to attend it directly from our calendar or Zoom account or vice versa.

Our daily stand-ups are scheduled on a recurring basis, and we often join the same Zoom call. That is how it basically works for me.

One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools.

Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.

Zoom Workplace Business can be improved in several ways. There are many features that Zoom has provided that I haven't explored yet, but one thing I would appreciate is a messaging channel or portal or file-sharing system. Although it has documentation, I would expect another file-sharing platform where you can store documents. This would help make it a more complete communication channel. Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful. The ability to create a group of channels or communication with specific individuals would be beneficial.

I have been using Zoom Workplace Business for quite a while now, almost about three to four years. I have been using Zoom on and off depending on the client that I'm working with, but most of the time I'm using Zoom.

Zoom Workplace Business is stable in my experience. I haven't had any experience with outages or major issues. We really had a good, smooth service from Zoom for meetings as well as for communication.

Regarding Zoom Workplace Business's scalability, I think there is some limitation on the number of users. I remember some times when we had company-level town hall meetings, and not every user was able to connect to the Zoom meetings. I'm not sure if it was the bandwidth or the user limit, but there were a couple of times where multiple users had to share a single call instead of joining individually for some conferences or meetings.

I haven't had any experience with customer support for Zoom Workplace Business because I haven't had any major issues that required me to connect to customer support.

I did previously use different solutions before Zoom Workplace Business. I have used Microsoft Teams  and Slack. The preference of using the communication channel depended upon the client that we were working for. If the client had Teams as their communication channel, we used to use Teams, and the same applies for Slack and Zoom. The decision of which communication channel to use was not on our end; it was on the client's end. We always referred to the client for what they were using and what they felt comfortable connecting to.

Before choosing Zoom Workplace Business, I didn't evaluate other options much because it was not in my hands at any time.

I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings. I can say that we had smooth meetings during Zoom calls. However, for time saved and the other metrics, I'm not quite sure because we could have instant messaging and instant connection on any channel of communication that we have, such as Teams or Slack. But for the smooth connection and smooth meeting sessions, I would really say we had smoother meetings.

My experience with the pricing, setup cost, and licensing for Zoom Workplace Business is that the licensing, pricing, and setup cost were taken care of by the infrastructure team, so I really haven't had a chance to explore those aspects and we didn't have visibility to those either.

My advice to others looking into using Zoom Workplace Business is that they should give it a try. It's a really good communication platform for conference calls, meetings, daily meetings, client calls, and any sort of communication, audio call, or video call. I would rate this product an 8 out of 10.

My main use case for Zoom Workplace Business  is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business  for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.

The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.

Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.

I would continue with my review, as I find value in the platform.

The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.

I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.

I have been using Zoom Workplace Business for about five years.

I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.

We did not use any solution beforehand before using Zoom Workplace Business.

It was seamless for my team to adopt Zoom Workplace Business.

I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.

My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.

I did not evaluate any other options before choosing Zoom Workplace Business.

On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.

Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.

Zoom Workplace Business  is my team's primary tool for virtual collaboration. We use several breakout rooms where the teams reside to develop their features and handle other work. We utilize breakout rooms in Zoom all day, every day. As soon as we start work in the morning, we hop on to our Zoom breakout room where we coordinate until the end of the day, typically.

Zoom Workplace Business  offers unlimited time with the business plan, which allows us to keep our Zoom room open all day. We can also accommodate more than 100 people as needed. I use these features, such as the unlimited room and large group capacity, every single day.

The video quality is good, and I particularly appreciate the audio filtering. It removes all my background noise far better than any other platform I have used so far.

Zoom Workplace Business helps us coordinate, which has a huge impact on our operations.

Nothing comes to mind offhand regarding needed improvements.

I have been using Zoom Workplace Business for three years.

Zoom Workplace Business is stable.

The scalability of Zoom Workplace Business is good.

I have not contacted support before regarding Zoom Workplace Business.

We used Gather before using Zoom Workplace Business.

I switched from Gather to Zoom Workplace Business because it was what the team was already using.

I was not involved in the experience with pricing, setup cost, and licensing.

I was not involved in seeing a return on investment.

I was not involved in the experience with pricing, setup cost, and licensing.

Before choosing Zoom Workplace Business, I did not evaluate other options.

Zoom Workplace Business receives a rating of 10 from me. I gave it a 10 because it is useful and reliable for us. The advice I would give to others looking into using Zoom Workplace Business is that it is reliable, so it seems worth it.