
Overview
Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Governments and education institutions use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond. Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future.
Zoom helps customers enable HIPAA compliant programs by executing a BAA and safeguarding PHI, providing a seamless workflow within the healthcare sector.
For custom pricing, EULA, or a private contract, please contact aws-marketplace-admin@carahsoft.com for a private offer.
Highlights
- Zoom is a frictionless communications platform that empowers people to communicate naturally. Zoom provides high quality meetings plus chat, webinar and room solutions - with an architecture optimized to handle video's demanding requirements.
- Governments use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond.
- Zoom supports organizations as they move away from siloed approaches focused on paper memorandums and emails, to a more nimble and responsive format including chat-based and/or video-centered, cross-agency collaboration.
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide

Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Business License | Zoom Business Licenses Meetings -300 Attendee Capacity-10 User Minimum | $197.38 |
Zoom Enterprise Licenses | Zoom Enterprise License Meetings-500 Attendee Capacity-50 User Minimum | $236.97 |
Webinar 500 License | Webinar 500 Named Host License - Requires Zoom Services Subscription | $681.31 |
Zoom Room | Zoom Room Named Host - Requires Zoom Services Subscription | $492.72 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions, and collaborate with peers. Login with your Zoom account credentials and start collaborating! Zoom@Carahsoft.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Ease of virtual meetings improves collaboration
What is our primary use case?
I am the investor looking to buy company stock. I am not sure about specific details since I am not an IT person. I have an oil and gas company with 80 people, and we have two IT staff members who use Microsoft Defender. I also have a marketing company, and we use these solutions across all companies.
What is most valuable?
For me, the team meetings are the same. It is easy to use and the quality is good. I have no complaints.
Zoom and team meetings are all good with no complaints.
It is much easier compared to previous solutions. Before these products came out, we used Skype or phone calls, which were not as convenient. With Zoom or Teams, it is very easy to share content. The ability to conduct reviews is beneficial.
What needs improvement?
Nothing is 100% perfect. If I appreciate a product, I typically rate it eight or nine out of ten. The only perfect score of ten I give is to my wife.
Regarding the technical aspects of usage, I think they have a good product currently. As a normal user who occasionally uses it for employee and onsite communication, I have no complaints. It has helped us significantly.
For how long have I used the solution?
We have been using the solution for approximately six or seven years.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing. My IT staff might know, but I have no information about it.
What other advice do I have?
We use it sometimes for meetings. I work for an energy company.
Both solutions are simple and very easy to use. We sometimes use both solutions as our business associates use both as well.
The implementation was mostly handled by the IT team. It is much easier now compared to previous solutions. When sharing content, both Zoom and Teams work effectively.
My overall rating for this solution is 8 out of 10.
Smooth meetings and easy setup lead to seamless collaboration
What is our primary use case?
I have worked with SAP but it was for a small amount of time, as I was working at a bank where they were using in-house software.
I use Zoom for meetings, and if it's something such as tools including Windows, Linux, or Zoom for meetings, then I work with those.
I'm not sure about buying licensing from the AWSÂ marketplace or somewhere else because I'm not responsible for it.
I was using mainly Teams, but for some meetings from other customers or parties, we are using Zoom as well.
Regarding Zoom features, I wonder which features you are referring to when asking about breakout rooms.
I am recording my meetings or webinars, and regarding cloud recording, I do that.
Both Teams and Zoom have the same features; I've used Teams and Zoom for meetings, and I sometimes recorded the meetings, which can be done on both.
What is most valuable?
I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties.
I am recording, and it has been great and smooth so far, and I haven't faced any problems.
I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.
What needs improvement?
I would definitely appreciate seeing additional features in Zoom if I had cases that required them.
I don't have any suggestions on what could be done with Zoom to make it even better in the future, as I used it and didn't experience any problems.
For how long have I used the solution?
I have been working with Zoom for a minimum of 5 years.
What was my experience with deployment of the solution?
Setting up the application was very easy; it was just two clicks and you're done.
I don't have any idea on what could be done with Zoom to make it even better in the future, as I used it and didn't have any problems.
What do I think about the stability of the solution?
No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
What do I think about the scalability of the solution?
I had meetings with a maximum of 30 people, but I did not have large-scale meetings with my customers of 100 persons or more.
How are customer service and support?
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used the free version of Zoom, so I found it inexpensive when considering pricing based on the market.
Setting up the application was very easy; it was just two clicks and you're done.
How was the initial setup?
I actually used both the application and the web version of Zoom for initial setup, but I downloaded the application because it has more features.
Setting up the application was very easy; it was just two clicks and you're done.
It was not difficult because it is easier to set up, so I didn't face any issues at all.
What other advice do I have?
I integrate with Google Calendar when integrating Zoom with Teams, since I am working with Teams. I would rate Zoom an 8.5 on a scale of 1 to 10, where 10 is the best, perfect solution, and 1 is the worst.
Effective communication and file sharing have become seamless
What is our primary use case?
I belong to the technical side of Oracle technologies, where I use different technologies that are continuously upgrading. The generative AI is also emerging, and I am currently reading about generative AI in Oracle. Regarding BI, I can tell you about the BI publisher which I have used in many different projects for data visualization.
BI publisher is a very strong Oracle tool through which we visualize data from different platforms such as Microsoft and Oracle EBSÂ , ERPÂ of Oracle.
Most of the time, we use Zoom and Microsoft Teams