
Overview
Zoom offers government agencies a platform designed for secure communication, collaboration, and continuity of operations. It is fundamental for enabling the hybrid workforce.
Zoom for Government is certified for today's critical federal mission. It has been authorized at the FedRAMP Moderate Level and achieved an Authorization to Operate with Conditions at Department of Defense Impact Level 4 (ATO-C) for Zoom Meetings with the Department of the Air Force. Zoom for Government also supports FIPS 140-2 cryptography, HIPAA compliance, and 300+ NIST controls.
Zoomgov.com
For custom pricing, EULA, or a private contract, please contact aws-marketplace-admin@carahsoft.com for a private offer.
Highlights
- Zoom is a frictionless communications platform that empowers people to communicate naturally. Zoom provides high quality meetings plus chat, webinar and room solutions - with an architecture optimized to handle video's demanding requirements.
- Governments use Zoom to provide critical services to their constituents, connect with their citizens, and support civic engagement through blended in-person and remote participation that will continue in 2021 and beyond.
- Zoom supports government agencies as they move away from siloed approaches to a more nimble and responsive hybrid work format that includes chat-based, video-centered, cross-agency collaboration.
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We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions, and collaborate with peers. Login with your Zoom account credentials and start collaborating! Zoom@Carahsoft.comÂ
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Customer reviews
Seamless video meetings have increased collaboration and support smooth hybrid work
What is our primary use case?
My main use case for Zoom Workplace Business is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.
What is most valuable?
The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.
Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.
I would continue with my review, as I find value in the platform.
What needs improvement?
The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.
I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.
For how long have I used the solution?
I have been using Zoom Workplace Business for about five years.
What do I think about the stability of the solution?
I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.
Which solution did I use previously and why did I switch?
We did not use any solution beforehand before using Zoom Workplace Business.
How was the initial setup?
It was seamless for my team to adopt Zoom Workplace Business.
What was our ROI?
I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.
Which other solutions did I evaluate?
I did not evaluate any other options before choosing Zoom Workplace Business.
What other advice do I have?
On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.
Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.
Unified meetings have simplified scheduling and recording has improved internal collaboration
What is our primary use case?
Zoom Workplace Business is particularly handy when scheduling a meeting where people can choose their own time, as it still includes a link for the meeting to have a video call.
What is most valuable?
When using the recording function, the audio is typically shared internally, though it may happen externally from time to time if approved. The quality and ease of use are good.
It has always been easy to share screens or bring up a keynote that everyone can see very quickly when using Zoom Workplace Business.
Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work. When people were using Slack, HipChat, Teams, or all of the other different varieties of options, it made it challenging to ensure that everyone was on the same page.
What needs improvement?
It would be interesting if you could translate into multiple languages easily.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Ease of virtual meetings improves collaboration
What is our primary use case?
I am the investor looking to buy company stock. I am not sure about specific details since I am not an IT person. I have an oil and gas company with 80 people, and we have two IT staff members who use Microsoft Defender. I also have a marketing company, and we use these solutions across all companies.
What is most valuable?
For me, the team meetings are the same. It is easy to use and the quality is good. I have no complaints.
Zoom and team meetings are all good with no complaints.
It is much easier compared to previous solutions. Before these products came out, we used Skype or phone calls, which were not as convenient. With Zoom or Teams, it is very easy to share content. The ability to conduct reviews is beneficial.
What needs improvement?
Nothing is 100% perfect. If I appreciate a product, I typically rate it eight or nine out of ten. The only perfect score of ten I give is to my wife.
Regarding the technical aspects of usage, I think they have a good product currently. As a normal user who occasionally uses it for employee and onsite communication, I have no complaints. It has helped us significantly.
For how long have I used the solution?
We have been using the solution for approximately six or seven years.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing. My IT staff might know, but I have no information about it.
What other advice do I have?
We use it sometimes for meetings. I work for an energy company.
Both solutions are simple and very easy to use. We sometimes use both solutions as our business associates use both as well.
The implementation was mostly handled by the IT team. It is much easier now compared to previous solutions. When sharing content, both Zoom and Teams work effectively.
My overall rating for this solution is 8 out of 10.
Smooth meetings and easy setup lead to seamless collaboration
What is our primary use case?
I have worked with SAP but it was for a small amount of time, as I was working at a bank where they were using in-house software.
I use Zoom for meetings, and if it's something such as tools including Windows, Linux, or Zoom for meetings, then I work with those.
I'm not sure about buying licensing from the AWSÂ marketplace or somewhere else because I'm not responsible for it.
I was using mainly Teams, but for some meetings from other customers or parties, we are using Zoom as well.
Regarding Zoom features, I wonder which features you are referring to when asking about breakout rooms.
I am recording my meetings or webinars, and regarding cloud recording, I do that.
Both Teams and Zoom have the same features; I've used Teams and Zoom for meetings, and I sometimes recorded the meetings, which can be done on both.
What is most valuable?
I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties.
I am recording, and it has been great and smooth so far, and I haven't faced any problems.
I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.
What needs improvement?
I would definitely appreciate seeing additional features in Zoom if I had cases that required them.
I don't have any suggestions on what could be done with Zoom to make it even better in the future, as I used it and didn't experience any problems.
For how long have I used the solution?
I have been working with Zoom for a minimum of 5 years.
What was my experience with deployment of the solution?
Setting up the application was very easy; it was just two clicks and you're done.
I don't have any idea on what could be done with Zoom to make it even better in the future, as I used it and didn't have any problems.
What do I think about the stability of the solution?
No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
What do I think about the scalability of the solution?
I had meetings with a maximum of 30 people, but I did not have large-scale meetings with my customers of 100 persons or more.
How are customer service and support?
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used the free version of Zoom, so I found it inexpensive when considering pricing based on the market.
Setting up the application was very easy; it was just two clicks and you're done.
How was the initial setup?
I actually used both the application and the web version of Zoom for initial setup, but I downloaded the application because it has more features.
Setting up the application was very easy; it was just two clicks and you're done.
It was not difficult because it is easier to set up, so I didn't face any issues at all.
What other advice do I have?
I integrate with Google Calendar when integrating Zoom with Teams, since I am working with Teams. I would rate Zoom an 8.5 on a scale of 1 to 10, where 10 is the best, perfect solution, and 1 is the worst.
Effective communication and file sharing have become seamless
What is our primary use case?
I belong to the technical side of Oracle technologies, where I use different technologies that are continuously upgrading. The generative AI is also emerging, and I am currently reading about generative AI in Oracle. Regarding BI, I can tell you about the BI publisher which I have used in many different projects for data visualization.
BI publisher is a very strong Oracle tool through which we visualize data from different platforms such as Microsoft and Oracle EBSÂ , ERPÂ of Oracle.
Most of the time, we use Zoom and Microsoft Teams for communication.
I have used Zoom many times for communication with colleagues and to send and receive different files. It is very secure for data transferring in our offices for clients, and it is used for interviews, different meetings, and conferences.
I use Zoom for file transferring, interviews, conferences, online sessions, and training purposes.
I have used breakout rooms once during a training session in my previous office where thousands of people were in the Zoom meeting.
What is most valuable?
The breakout feature is one of the reasons I prefer Zoom.
Most of the time we use the recording feature. Whenever we conduct online classes, sessions, or important meetings, we use the recording button to record everything. After recording, we edit the content and share it with office colleagues or new clients.
What needs improvement?
This section requires clarification.
For how long have I used the solution?
I have been using Zoom for almost 3 years along with Microsoft Teams .
Which other solutions did I evaluate?
I have tried other solutions but haven't found any as good as Zoom. Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces. When it comes to meetings, sharing data, and conferences, we choose Zoom directly.
What other advice do I have?
I can confirm I'm being contacted from PeerSpot, which is the leading review website for enterprise tech solutions. Some time ago I shared feedback on Oracle Analytics Cloud solutions.
I use this solution for file transferring, interviews, conferences, online sessions, and training purposes.
The price is reasonable. On a scale of 1-10, I rate Zoom a 9.