Zoom
Zoom Communications, Inc.External reviews
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Zoom Review
What do you like best about the product?
Love that can use it on a mobile device or desktop and that it makes it so much easier to have meetings with colleagues while continuing some of the tasks of every day life. Fairly easy to use and has the ability to record.
What do you dislike about the product?
It is inconvenient to schedule the Zoom meetings - sometimes it just won't cooperate. Also have to specifically click a button to allow someone else to start the meeting - if a participant has the link/meeting ID, etc they should be able to start the meeting when they logon rather than wait for other participants/
What problems is the product solving and how is that benefiting you?
Traveling to other states is not required which often helps when schedules are so busy - many times it would be difficult to get certain parties together physically in the same room but can Zoom and have a productive meeting.
Effective, Efficient Video Meetings
What do you like best about the product?
Prior to the pandemic, I was a paid Zoom account user. When the pandemic arrived, my world became more efficient because Zoom became the world standard for video meetings.
What do you dislike about the product?
The Zoom app on my computer inverts my video feed. I need to manually change to invert and flip my camera. I have yet to find a setting that will change this setting.
What problems is the product solving and how is that benefiting you?
I need a simple and ubiquitous service for remote meetings. I had been using competitors' products and discovered that my customers found Zoom simpler to learn and use.
Zoom Experience
What do you like best about the product?
We use Zoom on a regular basis for meetings and trainings. I like the ability to record, as needed. The polls are also a great tool.
What do you dislike about the product?
The cost for pro is preventing us from upgrading.
What problems is the product solving and how is that benefiting you?
I saw that the whiteboard was added. I haven't had the opportunity to use this yet, but can foresee benefits for our team.
Zoom has been a boon
What do you like best about the product?
I find that Zoom is pretty universally used by my customers. The links are easy to copy, the email inviations are clear.
I also found that many people have it installed. I hate having to install YET ANOTHER client (Webex, meetings, etc.) It's sort of a defacto standard.
I also found that many people have it installed. I hate having to install YET ANOTHER client (Webex, meetings, etc.) It's sort of a defacto standard.
What do you dislike about the product?
I find that people forget that there is a listing of recently used meeting links. That is a great feature but people are missing it. I run many repeating meetings so I have seen this often.
What problems is the product solving and how is that benefiting you?
I have daily meetings and it is super easy for the group to reconnect daily. I have used Zoom for about 5 years and it worked great for collaboration as well as meetings. It's excellent for remote workers.
Started with Zoom during Covid, and have stayed since
What do you like best about the product?
I find it very easy to use and it is easily accessible for people I am working with to use as well. For classes, I like that I can see all 25 or 30 students as opposed to other platforms. I also like features like the white board and being able to control how my students experience the Zoom class.
What do you dislike about the product?
I have had a lot of problems with trying to pre-establish groups. I am a teacher who uses flexible grouping in my classes, so even within the same class session, I may not put students into the same groups, let alone across multiple class sessions. I have never been able to make the pre-established groups work and always end up having to take time out of class to place students where I want them. I do wish this were more reliable and more flexible.
What problems is the product solving and how is that benefiting you?
With COVID, everything moved online, however I continue to teach in degree programs that are 100% online so Zoom helps me to continue to work in my job (University of SC) even though I moved to Texas. When I told my department chair I would be moving, she asked if I could still do my job virtually. I said, yes, largely because I relied on Zoom to help me deliver synchronous classes and provide office hours to students. I am entering my third year as a completely virtual instructor 1200 miles from my employment site.
Zoom makes our webinars professional
What do you like best about the product?
With Zoom, we can host webinars for large audiences. They are professional and I love the various webinar features such as Q&A. I have never used a competitior so I can't say if Zoom is better or not.
What do you dislike about the product?
We have many webinar hosts who log into our company Zoom account to run our webinars. This creates issues including needing a code to get into Zoom, which is sent to our owner's email. I have no idea how to rectify this.
What problems is the product solving and how is that benefiting you?
Connecting people without needing to be in person for meetings and webinars. Zoom helped our company expand across the United States and reach audiences that otherwise we would have never reached.
Incredibly Fluid Video/Voice, Fundamental Customer Service
What do you like best about the product?
I'm incredibly impressed by how solid the video quality is and how well the sound syncs up. Compared to other video-conferencing software I've used in the past, the rest pale in comparison. Besides this, their CSRs are knowledgeable and lovely to work with.
What do you dislike about the product?
When I've used this program in the past, it was often paired with OBS to run streams. I wish the pairing of the two was more seamless, or at the least had a built-in way to easily make stable video frames that weren't difficult to manage while live on-air, especially when other participants drop from a call.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
What problems is the product solving and how is that benefiting you?
Zoom has a solid reputation for maintaining a call and its quality overall. With other services, the call can be bogged down by online traffic or other hazards. But with Zoom, I feel like those hiccups are kept to a minimum.
Very valuable Tool for business communication
What do you like best about the product?
I like the level of interaction that I get seeing someone rather than just hearing their voice. The screen sharing setting is super easy and lets me share presentations easily with multiple people. Being able to connect people in different states and even different countries is simple and quick.
What do you dislike about the product?
The only downside is that not everyone is willing to have the first consultation on Zoom as we haven't gotten used to having our face on the screen yet. But it's coming
What problems is the product solving and how is that benefiting you?
The ability to meet on camera with clients right here in my town quickly and easily. No transportation issues, no parking issues. Meetings are just the time you allow with no travel additions.
Teacher who uses zoom daily
What do you like best about the product?
Not very many issues! I use zoom every day. I do wish that there was a better system in place for musicians, as the audio can be quite sketchy when students are playing instruments.
What do you dislike about the product?
As I mentioned previously, the audio cuts out when students are playing instruments. I'd also really like integration with iPad as a sort of whiteboard where I can demonstrate drawing things out in real time, while being on camera at the same time.
What problems is the product solving and how is that benefiting you?
Zoom really paved the way for music lessons during Covid. Half of my students are still on zoom vs in person because of the time saving and ease of just jumping online from home.
Zoom allows International Connectivity
What do you like best about the product?
Zoom allows our organization to connect with people all over the world in different time zones. Even if people are not able to attend live the record feature allows them to view the meeting or conference later.
What do you dislike about the product?
Zoom would benefit from having a built in time zone converter. It is extremely frustrating to look for 3rd party apps to convert time zones.
What problems is the product solving and how is that benefiting you?
Distance! We never really were bothered by the pandemic in the first place. Simply time and space.
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