External reviews
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Twilio email and eco system is great
What do you like best about the product?
Email and customization options are great. Templates are easy to use with custom sender options. Insights are also handy.
What do you dislike about the product?
Few improvements could be done on customizations interface front.
What problems is the product solving and how is that benefiting you?
Twilio SendGrid solves our email management and delivery system. It has vastly improved our email management.
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SendGrid salesforce integration
What do you like best about the product?
I have used SendGrid integration with salesforce to send emails on a particular event it is straightforward to integrate into the system and it very responsive to the change of the event
What do you dislike about the product?
On a particular event that is to update a specific field in salesforce, it is not responding so I have to send an email on the update of the whole record. I haven't found any solution to that so there are still things to update
What problems is the product solving and how is that benefiting you?
I have to send an email whenever a specific field of a record is being changed, According to me it has been very efficient with SendGrid. It is a better solution than salesforce's email alert.
A Bit Complicated to Learn, But Easy to Use After
What do you like best about the product?
Very reliable and provides good stats to use that allow us to finetune our CRM program.
What do you dislike about the product?
The code editing is a bit complicated for the first few times that you use sendgrid. Once you have some templates built, it gets easier though.
What problems is the product solving and how is that benefiting you?
Sending mass emails and getting statistics from them.
A tool for an easy management of notifications templates
What do you like best about the product?
I suppose there are other tools for managing templates, but the "edge" for me is the ability to separate management. This way it is possible to first test the flow on a staging environment before going live on the production environment.
What do you dislike about the product?
Sometimes one might forget to sync the remote notification templates with the local notification temples. Thus, it might seem there's a bug where there isn't actually one. I guess a notification reminding the user to sync the notification could have been helpful.
In case that's not the usual drill, rather an implementation chosen at my company, then please accept my apologies :)
In case that's not the usual drill, rather an implementation chosen at my company, then please accept my apologies :)
What problems is the product solving and how is that benefiting you?
The problem is to easily manage the distribution of a high volume of emails. In addition to distributing the emails themeselves, Twilio SendGrid Email API allows the user to manage templates for rendering the contents easily.
Solid ESP, but lacking a bit on the app UI
What do you like best about the product?
We're a very large sender. Customer service has always been solid. SendGrid adapts quickly to new email technologies and standards including AMP for Email and MPP reporting.
What do you dislike about the product?
The web app does not have enough data filtering. It is not possible to see deliverability metrics by email provider for each category/camapign. Email provider stats are only available as global metrics.
What problems is the product solving and how is that benefiting you?
We're a very large sender and SendGrid is an dependable ESP.
Twillio SendGrid a Godsend
What do you like best about the product?
I use SendGrid as my primary tool for managing sending and tracking mails with all the ecommerce and WordPress sites that I run.
It's efficient, highly effective and simple to configure and work with.
It's efficient, highly effective and simple to configure and work with.
What do you dislike about the product?
So far, I have yet to find anything that I truly dislike about SendGrid that I can vocally complain about. The setup with CloudFlare is a little manual and I'd say the only thing that could make it better is being able to export the values they want us to set and import them into CloudFlare or setting up an API key so that SendGrid just automatically does it.
What problems is the product solving and how is that benefiting you?
SendGrid Email API solves my problem with setting up manual SMTP services on all my servers for WordPress where I can't always even access the backend.
Using Twilio SendGrid email with WordPress SMTP plugin allows me to easily configure my mailers on all my websites that I deliver.
Using Twilio SendGrid email with WordPress SMTP plugin allows me to easily configure my mailers on all my websites that I deliver.
Top email marketing service along with attractive template
What do you like best about the product?
Customer service not only resolves the issues faced on the platform but is also willing to be interested in our suggestions.
What do you dislike about the product?
Everything is awesome in terms of the Mail campaign, but I would say they need to improve UI as sometimes it's take time to understand it.
What problems is the product solving and how is that benefiting you?
bulk emails for our internal and business objectives along with attractive templates
Sendgrid great service & Dashboard
What do you like best about the product?
How transparently all the information flows and it's displayed on their dashboards. Also it's very nice having a way to receive metrics from it, so you can be able to integrate it with other products
What do you dislike about the product?
Warmup is a pain, but it's something needed. Sendgrid documents this very well and also provides some automation around it, but it's still a pain. Also the alerts system would be nice to have more options to customize
What problems is the product solving and how is that benefiting you?
Sending emails basically, it is a pain to have to manage this by yourself and monitor it correctly, having a robust solution for not having to deal with it is a win.
Easy to email templating engine
What do you like best about the product?
The ease of use and pre-formatted email templates
What do you dislike about the product?
The UI can be quite clunky at times, especially with autosaving content.
What problems is the product solving and how is that benefiting you?
Shipping world class emails to our customers.
Avoid at all cost
What do you like best about the product?
Not much. Sendgrid used to be the leader.
What do you dislike about the product?
Sendgrid now has crazy overage fees. Sendgrid's mission is to squeeze you out of every penny. Look closely at their extra fees or you'll get totally hosed for what used to be simply an smtp email service.
What problems is the product solving and how is that benefiting you?
Sendgrid gets me more credit card miles because its so expensive.
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