Twilio SendGrid Email
Twilio SendGridExternal reviews
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In over 5 years of using the SendGrid application we have never experienced one issue.
What do you like best about the product?
Ease of use. SendGrid is transparent to our process.
What do you dislike about the product?
I do not have any dislikes with the system.
What problems is the product solving and how is that benefiting you?
Simple, economical deployment.
Simple, reliable, bulletproof
What do you like best about the product?
I primarily use the SendGrid API equipping websites with reliable email delivery. SendGrid's WordPress plugin takes minutes to set up and is completely reliable. The cativity activity installed by the plugin in the WordPress dashboard makes it easy to see that delivery is happening as expected. The plugin makes it easy to verify correct setup and see that my clients are, indeed, receiving a flow of email (even when I am not the recipient).
What do you dislike about the product?
There's not much I don't like about SendGrid. If there were any room for improvement, it would be simplifying the user interface in the web dashboard. I do sometimes need to dig around to find things. One possible improvement might be to add a way to star or favorite frequently used sections. For instance, I'm typically interested in reviewing existing APIs or generating new ones. Being able to favorite these functions would be faster than digging through several levels of menus.
What problems is the product solving and how is that benefiting you?
MOst people don't realize how poor mail delivery can be using the default services provided by website hosts. Most of my clients are online to generate leads, and there simply no room for a dropped transactional email or missing contact form enquiries. Using the SendGrid WordPress plugin and SendGrid API simply makes these problems go away. Since adopting the SendGrid mail API, I've had literally zero client complaints about lost transactional emails or undelivered contact form enquiries.
Recommendations to others considering the product:
There's never a downside to improved email deliverability.
Excellent documentation and offerings for developers.
What do you like best about the product?
The ease of finding guides for implementing the api and the company's reputation.
What do you dislike about the product?
Finding how to verify a domain required some searching (and a guide).
What problems is the product solving and how is that benefiting you?
Sending transactional email and log notifications from the server. Everything mentioned was easy to implement and test.
Saved my site!
What do you like best about the product?
Send Grid does a great job sending all of the emails for my site. I have tens of thousands of visitors each month who receive emails and send grid helps me. It saves my site from being marked as spam and helps ensure that emails get delivered favorably. It also sped up my site because when I was processing all those emails through my own server, my site was failing constantly.
What do you dislike about the product?
I have had no issues with Send Grid - someone set it up for me and my site has run well with SendGrid ever since!
What problems is the product solving and how is that benefiting you?
By sending emails it has helped my site stay up and running. When my own server was sending the transactional emails, my server would fail. Send Grid keeps me in business by sending the emails and also by making sure they are delivered favorably and my server is not marked as a spam server.
Recommendations to others considering the product:
I had someone set mine SendGrid up. I don't believe it is difficult but I delegated to someone I know could do it quickly and easily.
Fail safe for email delivery
What do you like best about the product?
It's so easy to see what has been sent through my websites. If there are problems with a mail delivery, I can see what the error is.
What do you dislike about the product?
Nothing. Everything works fine. The only issue would be my password program sometimes causes issues with the API. That's not a Send Grid problem though.
What problems is the product solving and how is that benefiting you?
All email is delivered.
I can monitor delivery errors such as Gmail blocking Yahoo. (it happens a lot)
I can monitor delivery errors such as Gmail blocking Yahoo. (it happens a lot)
Recommendations to others considering the product:
If you are having issues with your website's email forms going through or going to SPAM, this is the solution.
Used to be a supporter - Now, they have lost their way
What do you like best about the product?
I used to be a strong supporter - even after changes to their offerings required me to upgrade from a $14.95/ month account to $89.95.
What do you dislike about the product?
I have previously written positive reviews about SendGrid, but recently, credentials for SendGrid users has been posted to the Internet (their fault?) and in my opinion, their reaction to it has been lacking common sense and have caused damage to my business by deleting my access without notification in response.
1. They have not fully disclosed to all of their users that there was an information breach - I know this because I have multiple accounts
2. It seems like they haven't even disclosed it to all of their agents (I spent hours working through fixing a compromised account and the agent did not share with me that there was a breach, knowing that I am launching an internal investigation into how the account could have been compromised. This was early on.
3. They simply deleted my access one day without notice - If you are using this for real-time email sending to customers, that is a big problem
4. Their agents have been sending threatening messages demanding is make changes to my opt-in lists. I don't have opt-in lists - I only send emails on requested internal app activities...
5. I have requested multiple times to speak with a supervisor and those requests have been ignored.
I have many more things I could say, but at this point, I don't think they are trustworthy
1. They have not fully disclosed to all of their users that there was an information breach - I know this because I have multiple accounts
2. It seems like they haven't even disclosed it to all of their agents (I spent hours working through fixing a compromised account and the agent did not share with me that there was a breach, knowing that I am launching an internal investigation into how the account could have been compromised. This was early on.
3. They simply deleted my access one day without notice - If you are using this for real-time email sending to customers, that is a big problem
4. Their agents have been sending threatening messages demanding is make changes to my opt-in lists. I don't have opt-in lists - I only send emails on requested internal app activities...
5. I have requested multiple times to speak with a supervisor and those requests have been ignored.
I have many more things I could say, but at this point, I don't think they are trustworthy
What problems is the product solving and how is that benefiting you?
Sending on demand emails is easy now and delivery has only been a problem when people have marked the email as SPAM themselves
Phenomenal deliverability
What do you like best about the product?
Sendgrid has exceptional deliverability - around 99% in my experience. No other email provider even comes close.
What do you dislike about the product?
Not a dislike so much as a "wishlist." I wish it were easier to use it as a full-on autoresponder, rather than having to also have a "front end" through my shopping cart or other more user friendly interface.
What problems is the product solving and how is that benefiting you?
The biggest issue for me was that new customers weren't receiving their welcome email/login details. We had a ton of customer service issues because of it, but once we integrated Sendgrid with our cart, those issues have pretty much vanished. Now it's rare that we hear from a customer who didn't get their login credentials.
Recommendations to others considering the product:
It's well worth the cost, but if you're not technically inclined, definitely get someone else to set it up for you.
Excellent Email Marketing Service
What do you like best about the product?
Sendgrid is the only user friendly and flexible marketing software at affordable rates!!!
What do you dislike about the product?
there are fewer bands, if only they can use more bands or categories for different users
What problems is the product solving and how is that benefiting you?
i am able to send bulk mail with ease and very fast
Recommendations to others considering the product:
try Sendgrid and you get value for your money. i havent been disappointed for the past 3 years i have been using sendgrid
Excellent Cloud Email Service
What do you like best about the product?
I like the easy of use of sendgrid email API. I am using sendgrid email service more than 5 years and we are so happy with it. The analytics, event webhook are great features.
What do you dislike about the product?
I believe the portal can be improved a bit. The activity page in the portal should have feature to group the records by email address and subject.
What problems is the product solving and how is that benefiting you?
we are using sendgrid to send transaction email from all of our applications. the sendgrid service is very reliable and we never had any problems so far. Sendgrid support team also provides you the email dump on request.
Reliable, Robust and Fast
What do you like best about the product?
I love it that one simply implements the api and it works flawless.
What do you dislike about the product?
nothing to report, great product, 40 characters is too long
What problems is the product solving and how is that benefiting you?
customer wanted a specific sent from address
Recommendations to others considering the product:
the best, you are in good hands
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