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    Twilio SendGrid Email

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    Deployed on AWS
    Send transactional and marketing emails at scale with the platform that offers a 99% deliverability rate. Brands large and small use SendGrid to deliver 148+ billion emails monthly.
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    Overview

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    Use Twilio SendGrid Email API to build transactional email communications or trigger marketing messages. Our flexible RESTful APIs integrate with AWS solutions to enable businesses to build engaging customer communications.

    Email API Use Cases: Send out timely alerts and notifications - from password resets to purchase confirmations. Create targeted promotions based on triggers and segmentation. Optimize email marketing campaigns with automation and intelligence. Connect with consumers at the perfect time to influence a purchase, improving customer loyalty and lead conversions.

    Features of Twilio SendGrid Email API: Distributed and reliable architecture, reliably sending over 100B emails per month at 1.9 median sendtime Flexible RESTful APIs and libraries to support in C#, Node.js, Ruby, Python, and Java. Manage and edit email templates in the UI and automatically display the latest content in your email with a simple API call. Troubleshoot easily with powerful developer tools Securely share critical data across teams Opportunistic TLS 1.2, Enforced TLS available SSL/HTTPS click tracking with microsecond redirects Two-Factor Authentication AI-powered phisherman + dedicated compliance team 24x7x365 SOC II Type 2, GDPR, and CSA compliance

    For email volume exceeding 2.5m emails per month, please reach out to aws-private-offer@twilio.com  for a private offer.

    Highlights

    • Proven email deliverability You can rely on our globally distributed, cloud-based architecture.
    • Purpose-built MTA Use the MTA trusted to deliver over 100 billion emails/mo for brands like Uber.
    • Time-saving features Fast troubleshooting, secure account management, and intuitive UI for data analysis.

    Details

    Delivery method

    Deployed on AWS
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    Pricing

    Twilio SendGrid Email

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    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    1-month contract (7)

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    Dimension
    Description
    Cost/month
    Overage cost
    Essentials 50k
    50,000 emails included
    $19.95
    Essentials 100k
    100,000 emails included
    $34.95
    Pro 100k
    100,000 emails, 2500 email validations, and 1 dedicated IP address included
    $89.95
    Pro 300k
    300,000 emails, 2500 email validations, and 1 dedicated IP address included
    $249.00
    Pro 700k
    700,000 emails, 2500 email validations, and 1 dedicated IP address included
    $499.00
    Pro 1.5M
    1,500,000 emails, 2500 email validations, and 1 dedicated IP address included
    $799.00
    Pro 2.5M
    2,500,000 emails, 2500 email validations, and 1 dedicated IP address included
    $1,099.00

    Additional usage costs (10)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    Additional IP address for Pro or Premier plans billed per hour
    Additional IP address for Pro or Premier plans billed per hour
    $0.041
    Email Validation Tier 1
    0 - 10K email validations (per 100) beyond package included amount
    $1.00
    Email Validation Tier 2
    10K - 50K email validations (per 100) beyond package included amount
    $0.75
    Email Validation Tier 3
    50K - 100K email validations (per 100) beyond package included amount
    $0.60
    Email Validation Tier 4
    100K - 250K email validations (per 100) beyond package included amount
    $0.50
    Email Validation Tier 5
    250K - 500K email validations (per 100) beyond package included amount
    $0.35
    Email Validation Tier 6
    500K - 1M email validations (per 100) beyond package included amount
    $0.20
    Email Validation Tier 7
    1M - 5M email validations (per 100) beyond package included amount
    $0.12
    Email Validation Tier 8
    5M+ email validations (per 100) beyond package included amount
    $0.08
    mc_contacts
    Blocks of 10,000 contacts for the Marketing Campaigns products; not currently available
    $25.00

    Vendor refund policy

    SendGrid does not currently support refunds for AWS Customers at this time, but you can cancel at any time. For more information, please refer to: https://sendgrid.com/policies/tos/ 

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Accolades

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    Top
    10
    In High Performance Computing, Application Stacks
    Top
    10
    In Sentiment Analysis

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
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    Positive reviews
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    Overview

     Info
    AI generated from product descriptions
    Email Delivery Architecture
    Distributed and reliable cloud-based infrastructure capable of sending over 100 billion emails monthly with 1.9 median send time
    API Language Support
    RESTful APIs with libraries supporting C#, Node.js, Ruby, Python, and Java programming languages
    Email Template Management
    Dynamic email template editing and management through UI with automated content update capabilities via API call
    Security Compliance
    Supports Opportunistic TLS 1.2, SSL/HTTPS click tracking, Two-Factor Authentication, and maintains SOC II Type 2, GDPR, and CSA compliance standards
    Advanced Protection Mechanisms
    AI-powered phishing detection with dedicated 24x7x365 compliance team and secure data sharing capabilities across organizational teams
    Data Integration
    Advanced integration capabilities with modern data stack and ability to handle high-volume data processing
    Cross-Channel Communication
    Natively integrated communication channels including web, email, SMS, and in-app messaging for unified customer engagement
    AI-Powered Optimization
    Built-in artificial intelligence for campaign optimization, task automation, and experience personalization
    Customer Segmentation
    Dynamic customer segmentation and journey design capabilities with flexible data mapping
    Enterprise Architecture
    Scalable cloud-based platform supporting complex marketing workflows and data transformation across multiple sources
    Notification Infrastructure
    Centralized API for managing notifications across multiple communication channels including email, chat, in-app, SMS, and push notifications
    Notification Design System
    Drag-and-drop content designer with consistent rendering and branding capabilities across different notification channels
    Delivery Rules Engine
    Robust routing mechanism for prioritizing and selecting optimal notification channels based on configurable settings
    Multi-Channel Analytics
    Comprehensive data logging and metrics tracking for comparing deliverability and performance across different notification providers
    Template Management
    Support for both visual drag-and-drop templates and JSON-based template configurations through a unified design studio

    Contract

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    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

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    4
    351 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    40%
    36%
    10%
    3%
    3%
    7 AWS reviews
    |
    344 external reviews
    External reviews are from G2  and PeerSpot .
    Pramod Kumar

    Automated bulk emails have improved delivery speed and reliability for customer communications

    Reviewed on Dec 29, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for SendGrid  is sending emails using SendGrid . I also design some templates to send to customers, and from time to time, according to the schedule, we send the templates.

    My client has taken a paid SendGrid account, and we go into the account section and design some emails. In our code, we use the token key, and based on the token key, we receive the sender information, receiver information, the email body, and subject, and then we send the email.

    Regarding my main use case with SendGrid, there are a couple of ways to send the email. One way is that I need to send the certificate details to the students as part of my software. After completing their certification, we send the certificate detail over the email using SendGrid, and the email body is dynamically updated using the code so the student receives the certificate.

    What is most valuable?

    The best features that SendGrid offers are email sending and the customization of the UI that you will receive at the recipient's.

    This is a great feature in SendGrid because it is easy to customize, it is faster, and we can easily track the delivery report and all the delivery emails.

    SendGrid's impact is very good because previously I was using SMTP email that is server-based, which was not a successful way, as the email was getting failed with no delivery report. Using SendGrid, the emails deliver faster, and they do not go to spam but are directly received in the recipient's inbox.

    Since switching to SendGrid, I have seen that time is saved. The trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business.

    What needs improvement?

    SendGrid is already nice, but it could be improved by providing the company ID when sending the email. I was sending emails to my customers in a tenant-based project, where I need to maintain the company ID for each email to determine which emails belong to which company. When checking the delivery report, I need to filter with the company ID, which currently cannot be done.

    For how long have I used the solution?

    I have been working in my current field for the last fourteen years.

    What do I think about the stability of the solution?

    SendGrid is stable.

    What do I think about the scalability of the solution?

    The scalability of SendGrid is great.

    How are customer service and support?

    Customer support is also nice.

    How would you rate customer service and support?

    Negative

    Which solution did I use previously and why did I switch?

    Previously, I have used SMTP, which was very slow and resulted in frequent failures, which is why I switched to SendGrid.

    How was the initial setup?

    I do not have any challenges with deploying SendGrid on Azure  compared to my previous setup.

    What about the implementation team?

    I have not evaluated any other option before choosing SendGrid. I directly started with it.

    What was our ROI?

    Since using SendGrid, I save money, and it is a good investment. The time is also saved, as it is really hard to send emails one by one to multiple people. Using SendGrid makes it easy.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is good, the cost is good, and I have no issues with licensing.

    What other advice do I have?

    I definitely recommend others to look into using SendGrid. I would rate this product a ten out of ten.

    Haylee O.

    Easy Dynamic Templates, But Needs Better Organization

    Reviewed on Dec 09, 2025
    Review provided by G2
    What do you like best about the product?
    easy to make dynamic email template. code takes well and no scrubbing.
    What do you dislike about the product?
    organization of templates -- wish we could group them by project.
    What problems is the product solving and how is that benefiting you?
    sendgrid allows us to send emails from salesforce by a trigger of a field change opposed to a button. it merges information as well
    reviewer2783874

    Reliable email workflows have streamlined client notifications and API-based integrations

    Reviewed on Dec 02, 2025
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for SendGrid  is to send emails to my clients.

    A specific example of the kind of emails I send to my clients using SendGrid  is that we ask them about what their software license entitlement is, and we ask them to respond back to us. The email categories are notifications; we send them notifications, and we also ask them to follow up. We have defined email templates that we use to reach out to them.

    What is most valuable?

    The best features SendGrid offers include the ability to send emails with no lag in email sending and enabling the API component so I can use Microsoft Outlook from my organization. I can use SendGrid APIs to send out emails.

    The API component has definitely made my workflow easier, and it has also helped us remain within our compliance reviews. Additionally, it has helped us to integrate it with other third parties, such as AWS  services and AWS  SES. We are also looking at opportunities to integrate it with some of the IBM components.

    SendGrid has positively impacted my organization by being a trusted partner for sending emails.

    What needs improvement?

    SendGrid can be improved by making it more versatile and facilitating easier connections with third parties.

    I believe SendGrid should connect with the IBM Watsonx platform more easily.

    For how long have I used the solution?

    I have been working in my current field for over nineteen years.

    What do I think about the stability of the solution?

    SendGrid is stable so far.

    What do I think about the scalability of the solution?

    We have not tested SendGrid's scalability yet as we are still in the preliminary development stages, and we have not scaled out SendGrid capability to one thousand, five thousand, or ten thousand customers. We are still developing with a handful of test cases.

    How are customer service and support?

    As of now, I have not interacted with customer support as there has not been a need.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    We did not previously use a different solution before SendGrid, as this is a brand new requirement around agentic AI use case that we have not done before.

    How was the initial setup?

    SendGrid is deployed in my organization in a hybrid cloud setup.

    What about the implementation team?

    My company does not have a business relationship with this vendor other than being a customer, and we do not have a technical relationship with this company since we are just trying to do a concept.

    What was our ROI?

    Unfortunately, we have not collected metrics for return on investment with SendGrid yet as we are still in the preliminary stages of starting.

    What's my experience with pricing, setup cost, and licensing?

    I have no details about pricing, setup cost, and licensing as that is managed by our Alliance and Ecosystem team.

    Which other solutions did I evaluate?

    Before choosing SendGrid, we did not evaluate other options because this is an agentic AI use case that we just started choosing.

    What other advice do I have?

    My advice to others looking into using SendGrid is to explore your use cases, and then reach out for help if needed. Additionally, cost plays a factor, and there are other players in the market also offering the same services. I gave a rating of nine out of ten because there is some scope for improvements.

    AliAli12

    Streamlined email workflows have supported automated onboarding, billing, and account notifications across projects

    Reviewed on Nov 30, 2025
    Review from a verified AWS customer

    What is our primary use case?

    I use SendGrid  for sending support and other emails from my projects.In my previous project, which was related to AI chatbot systems, I integrated SendGrid  with the backend to send onboarding emails, invoices for monthly subscriptions, and new package offers to clients.I covered subscription-based emails, promotion emails, and integrated SendGrid to send password reset emails and account profile update notifications such as name changes to customers using SendGrid's email servicing along with my domain from AWS .

    What is most valuable?

    SendGrid's package and ability to handle a large volume of emails at once is one of the key features, as well as the interface and settings to integrate SendGrid with backend systems are quite easy with step-by-step guides provided by SendGrid.The help guide and introduction section on how to integrate SendGrid with backend systems is well elaborated with good examples and setting guides, which makes it quite comfortable and favorable compared to other platforms.SendGrid's analytics help me evaluate how emails are being delivered to users, allowing me to monitor the count without having to maintain specific email records in my backend.

    What needs improvement?

    The limit is something I can point out, as I could increase it since AWS  services for sending emails provided around 50,000 free emails per day, which is quite high compared to SendGrid.Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement.There is always room for improvement in everything, which is why I have deducted one score, and that can be attributed to the pricing factor.Overall, my experience with SendGrid is quite good; I have used it in a couple of my projects and everything is smooth, from integration to sending emails; the only aspect I have mentioned several times during this interaction is the pricing.

    For how long have I used the solution?

    I have been using SendGrid for around two to three years.

    What do I think about the stability of the solution?

    SendGrid is quite stable.

    What do I think about the scalability of the solution?

    SendGrid is quite scalable, as the number of emails increases, it scales the rate of sending emails without any delays or failure rate.

    How are customer service and support?

    I do not currently engage with customer support; I typically obtain information and help from the content already available on SendGrid.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    For one of my projects, I used AWS Simple Email Service, as they provided the provision of sending 50,000 emails, and for that client, price was quite a concern, so I decided to switch from SendGrid to Amazon SES  since the backend was already hosted on AWS, and it offered a higher percentage of volume per month and lower pricing compared to SendGrid.

    What was our ROI?

    I do not remember any specific metrics at this moment, but I think it provides good value for money.

    Which other solutions did I evaluate?

    When I selected SendGrid, I evaluated other options, but I cannot recall specific names at the moment.

    What other advice do I have?

    SendGrid is a good starting point to send emails and to integrate with backend systems easily, so as a start, you may use SendGrid; it is a good option, but as the number of emails grows, its costing is slightly higher compared to competitors, so a user may switch according to their needs.Overall, my experience with SendGrid is fine; as I mentioned, I have compared SendGrid with other facilities and competitors, and the pricing is quite high compared to AWS; the rest of the licensing and all other aspects are smooth. I give this product a rating of nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Faisal Ejaz

    Reliable email tracking has improved notification workflows but documentation and integration options still need refinement

    Reviewed on Nov 27, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for SendGrid is working on email notifications and push notifications, with most usage being emails through SendGrid.

    A specific example of how I use SendGrid in my workflow is that I have approximately two to five year reports annually, weekly, or monthly, transferred via email to the client. The client reviews the email, which looks like a ledger and other accepted reports, sent through SendGrid.

    Through a cron job, we are sending emails step-by-step to the client. First, we select the email scheduler, then the email is sent to the client by scheduling jobs.

    What is most valuable?

    The best feature in SendGrid is that it shows if the email is delivered or readable; its status is a big feature of SendGrid.

    The tracking status helps me in my day-to-day work.

    SendGrid has positively impacted my organization because it is best for email purposes. All of the projects include SendGrid, and the company uses it because SendGrid is the most reliable resource and provides the services.

    What needs improvement?

    I think SendGrid is providing much better services and could also provide webhooks for the developer to retrieve data from it, as webhooks are needed and important for us.

    The documentation is not fine, so I believe the documentation needs to be improved.

    For how long have I used the solution?

    I have been working in my current field for approximately eight years.

    What do I think about the stability of the solution?

    SendGrid is stable.

    How are customer service and support?

    The customer support for SendGrid is better.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before choosing SendGrid, I evaluated other options, including Twilio, which is the best alternative to SendGrid.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing for SendGrid is that it is easy to purchase the accounts.

    What was our ROI?

    There is both price reduction and time savings. It is easy to implement, and the developer saves much more time on implementation as it also has a cheaper rate, which is a big thing that the requirement is better for us.

    Which other solutions did I evaluate?

    We are not switching; we are currently working through SendGrid, as it is actually the best solution for our organization.

    What other advice do I have?

    SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services.

    I would advise others looking into using SendGrid that it is the most reliable resource and provides the best services through email, with no emails bouncing except for some due to a lack of an email address, it being invalid, or the network not being fine; SendGrid is the best solution.

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