
Overview

Product video
Use Twilio SendGrid Email API to build transactional email communications or trigger marketing messages. Our flexible RESTful APIs integrate with AWS solutions to enable businesses to build engaging customer communications.
Email API Use Cases: Send out timely alerts and notifications - from password resets to purchase confirmations. Create targeted promotions based on triggers and segmentation. Optimize email marketing campaigns with automation and intelligence. Connect with consumers at the perfect time to influence a purchase, improving customer loyalty and lead conversions.
Features of Twilio SendGrid Email API: Distributed and reliable architecture, reliably sending over 100B emails per month at 1.9 median sendtime Flexible RESTful APIs and libraries to support in C#, Node.js, Ruby, Python, and Java. Manage and edit email templates in the UI and automatically display the latest content in your email with a simple API call. Troubleshoot easily with powerful developer tools Securely share critical data across teams Opportunistic TLS 1.2, Enforced TLS available SSL/HTTPS click tracking with microsecond redirects Two-Factor Authentication AI-powered phisherman + dedicated compliance team 24x7x365 SOC II Type 2, GDPR, and CSA compliance
For email volume exceeding 2.5m emails per month, please reach out to aws-private-offer@twilio.com for a private offer.
Highlights
- Proven email deliverability You can rely on our globally distributed, cloud-based architecture.
- Purpose-built MTA Use the MTA trusted to deliver over 100 billion emails/mo for brands like Uber.
- Time-saving features Fast troubleshooting, secure account management, and intuitive UI for data analysis.
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
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Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Essentials 50k | 50,000 emails included | $19.95 | |
Essentials 100k | 100,000 emails included | $34.95 | |
Pro 100k | 100,000 emails, 2500 email validations, and 1 dedicated IP address included | $89.95 | |
Pro 300k | 300,000 emails, 2500 email validations, and 1 dedicated IP address included | $249.00 | |
Pro 700k | 700,000 emails, 2500 email validations, and 1 dedicated IP address included | $499.00 | |
Pro 1.5M | 1,500,000 emails, 2500 email validations, and 1 dedicated IP address included | $799.00 | |
Pro 2.5M | 2,500,000 emails, 2500 email validations, and 1 dedicated IP address included | $1,099.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
|---|---|---|
Additional IP address for Pro or Premier plans billed per hour | Additional IP address for Pro or Premier plans billed per hour | $0.041 |
Email Validation Tier 1 | 0 - 10K email validations (per 100) beyond package included amount | $1.00 |
Email Validation Tier 2 | 10K - 50K email validations (per 100) beyond package included amount | $0.75 |
Email Validation Tier 3 | 50K - 100K email validations (per 100) beyond package included amount | $0.60 |
Email Validation Tier 4 | 100K - 250K email validations (per 100) beyond package included amount | $0.50 |
Email Validation Tier 5 | 250K - 500K email validations (per 100) beyond package included amount | $0.35 |
Email Validation Tier 6 | 500K - 1M email validations (per 100) beyond package included amount | $0.20 |
Email Validation Tier 7 | 1M - 5M email validations (per 100) beyond package included amount | $0.12 |
Email Validation Tier 8 | 5M+ email validations (per 100) beyond package included amount | $0.08 |
mc_contacts | Blocks of 10,000 contacts for the Marketing Campaigns products; not currently available | $25.00 |
Vendor refund policy
SendGrid does not currently support refunds for AWS Customers at this time, but you can cancel at any time. For more information, please refer to: https://sendgrid.com/policies/tos/
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Standard contract
Customer reviews
Automated bulk emails have improved delivery speed and reliability for customer communications
What is our primary use case?
My main use case for SendGrid is sending emails using SendGrid . I also design some templates to send to customers, and from time to time, according to the schedule, we send the templates.
My client has taken a paid SendGrid account, and we go into the account section and design some emails. In our code, we use the token key, and based on the token key, we receive the sender information, receiver information, the email body, and subject, and then we send the email.
Regarding my main use case with SendGrid, there are a couple of ways to send the email. One way is that I need to send the certificate details to the students as part of my software. After completing their certification, we send the certificate detail over the email using SendGrid, and the email body is dynamically updated using the code so the student receives the certificate.
What is most valuable?
The best features that SendGrid offers are email sending and the customization of the UI that you will receive at the recipient's.
This is a great feature in SendGrid because it is easy to customize, it is faster, and we can easily track the delivery report and all the delivery emails.
SendGrid's impact is very good because previously I was using SMTP email that is server-based, which was not a successful way, as the email was getting failed with no delivery report. Using SendGrid, the emails deliver faster, and they do not go to spam but are directly received in the recipient's inbox.
Since switching to SendGrid, I have seen that time is saved. The trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business.
What needs improvement?
SendGrid is already nice, but it could be improved by providing the company ID when sending the email. I was sending emails to my customers in a tenant-based project, where I need to maintain the company ID for each email to determine which emails belong to which company. When checking the delivery report, I need to filter with the company ID, which currently cannot be done.
For how long have I used the solution?
I have been working in my current field for the last fourteen years.
What do I think about the stability of the solution?
SendGrid is stable.
What do I think about the scalability of the solution?
The scalability of SendGrid is great.
How are customer service and support?
Customer support is also nice.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
Previously, I have used SMTP, which was very slow and resulted in frequent failures, which is why I switched to SendGrid.
How was the initial setup?
I do not have any challenges with deploying SendGrid on Azure compared to my previous setup.
What about the implementation team?
I have not evaluated any other option before choosing SendGrid. I directly started with it.
What was our ROI?
Since using SendGrid, I save money, and it is a good investment. The time is also saved, as it is really hard to send emails one by one to multiple people. Using SendGrid makes it easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is good, the cost is good, and I have no issues with licensing.
What other advice do I have?
I definitely recommend others to look into using SendGrid. I would rate this product a ten out of ten.
Easy Dynamic Templates, But Needs Better Organization
Reliable email workflows have streamlined client notifications and API-based integrations
What is our primary use case?
My main use case for SendGrid is to send emails to my clients.
A specific example of the kind of emails I send to my clients using SendGrid is that we ask them about what their software license entitlement is, and we ask them to respond back to us. The email categories are notifications; we send them notifications, and we also ask them to follow up. We have defined email templates that we use to reach out to them.
What is most valuable?
The best features SendGrid offers include the ability to send emails with no lag in email sending and enabling the API component so I can use Microsoft Outlook from my organization. I can use SendGrid APIs to send out emails.
The API component has definitely made my workflow easier, and it has also helped us remain within our compliance reviews. Additionally, it has helped us to integrate it with other third parties, such as AWS services and AWS SES. We are also looking at opportunities to integrate it with some of the IBM components.
SendGrid has positively impacted my organization by being a trusted partner for sending emails.
What needs improvement?
SendGrid can be improved by making it more versatile and facilitating easier connections with third parties.
I believe SendGrid should connect with the IBM Watsonx platform more easily.
For how long have I used the solution?
I have been working in my current field for over nineteen years.
What do I think about the stability of the solution?
SendGrid is stable so far.
What do I think about the scalability of the solution?
We have not tested SendGrid's scalability yet as we are still in the preliminary development stages, and we have not scaled out SendGrid capability to one thousand, five thousand, or ten thousand customers. We are still developing with a handful of test cases.
How are customer service and support?
As of now, I have not interacted with customer support as there has not been a need.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution before SendGrid, as this is a brand new requirement around agentic AI use case that we have not done before.
How was the initial setup?
SendGrid is deployed in my organization in a hybrid cloud setup.
What about the implementation team?
My company does not have a business relationship with this vendor other than being a customer, and we do not have a technical relationship with this company since we are just trying to do a concept.
What was our ROI?
Unfortunately, we have not collected metrics for return on investment with SendGrid yet as we are still in the preliminary stages of starting.
What's my experience with pricing, setup cost, and licensing?
I have no details about pricing, setup cost, and licensing as that is managed by our Alliance and Ecosystem team.
Which other solutions did I evaluate?
Before choosing SendGrid, we did not evaluate other options because this is an agentic AI use case that we just started choosing.
What other advice do I have?
My advice to others looking into using SendGrid is to explore your use cases, and then reach out for help if needed. Additionally, cost plays a factor, and there are other players in the market also offering the same services. I gave a rating of nine out of ten because there is some scope for improvements.
Streamlined email workflows have supported automated onboarding, billing, and account notifications across projects
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
What was our ROI?
Which other solutions did I evaluate?
What other advice do I have?
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Reliable email tracking has improved notification workflows but documentation and integration options still need refinement
What is our primary use case?
My main use case for SendGrid is working on email notifications and push notifications, with most usage being emails through SendGrid.
A specific example of how I use SendGrid in my workflow is that I have approximately two to five year reports annually, weekly, or monthly, transferred via email to the client. The client reviews the email, which looks like a ledger and other accepted reports, sent through SendGrid.
Through a cron job, we are sending emails step-by-step to the client. First, we select the email scheduler, then the email is sent to the client by scheduling jobs.
What is most valuable?
The best feature in SendGrid is that it shows if the email is delivered or readable; its status is a big feature of SendGrid.
The tracking status helps me in my day-to-day work.
SendGrid has positively impacted my organization because it is best for email purposes. All of the projects include SendGrid, and the company uses it because SendGrid is the most reliable resource and provides the services.
What needs improvement?
I think SendGrid is providing much better services and could also provide webhooks for the developer to retrieve data from it, as webhooks are needed and important for us.
The documentation is not fine, so I believe the documentation needs to be improved.
For how long have I used the solution?
I have been working in my current field for approximately eight years.
What do I think about the stability of the solution?
SendGrid is stable.
How are customer service and support?
The customer support for SendGrid is better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before choosing SendGrid, I evaluated other options, including Twilio, which is the best alternative to SendGrid.
How was the initial setup?
My experience with pricing, setup cost, and licensing for SendGrid is that it is easy to purchase the accounts.
What was our ROI?
There is both price reduction and time savings. It is easy to implement, and the developer saves much more time on implementation as it also has a cheaper rate, which is a big thing that the requirement is better for us.
Which other solutions did I evaluate?
We are not switching; we are currently working through SendGrid, as it is actually the best solution for our organization.
What other advice do I have?
SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services.
I would advise others looking into using SendGrid that it is the most reliable resource and provides the best services through email, with no emails bouncing except for some due to a lack of an email address, it being invalid, or the network not being fine; SendGrid is the best solution.
