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Twilio SendGrid Email
Send transactional and marketing emails at scale with the platform that offers a 99% deliverability rate. Brands large and small use SendGrid to deliver 148+ billion emails monthly.
Reviews (365)
Jahmarley R.
Great Domain-Wide Email Tracking, but Search Results Feel Limited
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
The ability to track all emails sent from a domain
What do you dislike about the product?
The limited results shown when searching for an email in a specified period
What problems is the product solving and how is that benefiting you?
Email tracking so we can know whether emails were sent/received
reviewer2884647
Struggle with poor support has limited how I send reliable marketing and confirmation emails
Reviewed on Aug 05, 2026
Review provided by PeerSpot
What is our primary use case?
I use SendGrid for sending marketing emails and confirmation emails from our web pages.
How has it helped my organization?
SendGrid has documentation that is not up to date, and their support team is the worst. I see little to no care or pride in what they do. Also, I am not able to get proper help with issues. There is a 24-hour turnaround or more when I have an issue. Things should be escalated. I prefer Lyris, but we made the switch and will be looking to go back.
What needs improvement?
I think there is room for improvement in customer service, up-to-date documentation, and better training.
For how long have I used the solution?
I have been using the solution for over 5 years.
Which solution did I use previously and why did I switch?
We used Lyris in the past. We switched because we thought SendGrid was better.
What's my experience with pricing, setup cost, and licensing?
Pricing is not the issue; it seems appropriate.
What other advice do I have?
I am just not happy with customer service handling. They removed the feature to call directly to them; now I have to create a ticket and such.
reviewer2849520
Long-term email campaigns have supported our needs but have exposed unacceptable client care
Reviewed on Jun 07, 2026
Review from a verified AWS customer
What is our primary use case?
I use the solution to send transactional and promotional emails.
How has it helped my organization?
It was great until suddenly they stopped my subscription without a proper reason.
What is most valuable?
The valuable features include email capabilities, among other offerings.
What needs improvement?
They should take care of their customers more carefully.
For how long have I used the solution?
I have been using the solution for more than 10 years.
Which solution did I use previously and why did I switch?
I have used AWS SES, Mailgun, and many more solutions before.
What's my experience with pricing, setup cost, and licensing?
My advice is not to buy SendGrid; instead, use alternatives.
Which other solutions did I evaluate?
There are alternate solutions, and they at least explain every step properly.
What other advice do I have?
They are very bad at supporting clients. We had to write to them repeatedly, and they do not read our correspondence before replying.
Anonymous
Eases Email Automation, Simple to Use
Reviewed on May 21, 2026
Review provided by G2
What do you like best about the product?
I use Twilio SendGrid Email API for their automated emails, particularly enjoying its capability to connect to our point of sale system so we don't have to manually upload anything. It's very easy to use and user-friendly. I also like their ability to manage unsubscribes, which is very easy. The initial setup of Twilio SendGrid Email API was extremely easy.
What do you dislike about the product?
The only issue I've ever had is uploading custom HTML templates don't always work right. I have to go in and redo them all.
What problems is the product solving and how is that benefiting you?
I use Twilio SendGrid Email API to connect to our point of sale system, eliminating the need for manual uploads.
Diego B.
Flexible Single Email API That’s Easy to Edit and Trigger
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
Single Email API works great. It’s flexible, and it’s easy to edit and trigger when I need it.
What do you dislike about the product?
So far, I haven’t seen any AI builder for faster template creation. The email editor also isn’t very advanced, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Infrastructure for email notifications to our internal and external clients, using a trigger-based system with dynamic information.
Nikita V.
Solid, Scalable API Connectivity—But Documentation Needs Clarity
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
Solid and scalable API connectivity tool.
What do you dislike about the product?
FAQ and documentation is often guessing game
What problems is the product solving and how is that benefiting you?
Chunk Email Campaigns automation
Cristian N.
Reliable and very fast API to run email campaigns
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
I love the SendGrid Logic Apps connectors; they make integration smooth and very easy to use. It’s also very flexible to use HTTP requests when I need dynamic templates, and the API spec documents are easy to read and very intuitive. The system performance is great: I’ve run mail campaigns via the API and they were all successful, with no timeouts or failures. The product is well priced, and even when we run out of our allowance, the cost per extra usage still feels fair.
What do you dislike about the product?
Nothing really—everything works absolutely fine.
What problems is the product solving and how is that benefiting you?
It gives me a straightforward way to run custom campaigns by using Logic Apps with a range of different triggers.
Moses L.
Scalable and Easy to Use, Reliable Email Delivery at a Fair Price
Reviewed on Apr 27, 2026
Review provided by G2
What do you like best about the product?
Twilio SendGrid is easy to use and a complete solution. I am confident in the performance and that my emails will be delivered as they should. The pricing is fair, especially for a startup. The signup process is easy and you can get up and running in no time.
What do you dislike about the product?
I wish that the marketing product was a bit more cost effective.
What problems is the product solving and how is that benefiting you?
SendGrid lets me send out both transactional and marketing emails with the confidence that they will be delivered into my customers Inboxes.
Chirag M.
Comprehensive, Compliant End-to-End Verification at Competitive Pricing
Reviewed on Apr 26, 2026
Review provided by G2
What do you like best about the product?
A comprehensive platform with strong compliance support, competitive pricing, and an end-to-end verification solution.
What do you dislike about the product?
The cost is high compared to other platforms, especially if you use the Verify product.
What problems is the product solving and how is that benefiting you?
A one-stop platform that lets you launch your brand and campaigns across both email and SMS.
Joel C.
Sengrip Makes Email Status Tracking Easy
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
its very friendly use. Sengrip helps a lot to know the email status
What do you dislike about the product?
Nothing so far. it has been very good overall
What problems is the product solving and how is that benefiting you?
know when emails are being sent or blocked