Esper Device Management for Quick Service Restaurants

Esper's device management platform is a single-pane-of-glass solution to modernize how restaurants deploy, manage, and update their device fleet, such as POS terminals, KDS devices, self-ordering kiosks, digital signage, line busting tablets, and more. From flexible provisioning options to modern software deployment tools, device SDKs, APIs, and more, Esper makes it easy for restaurants to improve efficiency through automation, and increase control over their device experience.

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Overview

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Esper is a single-pane-of-glass device management solution to modernize how restaurants deploy, manage, and update their device fleet, such as POS terminals, KDS devices, self-ordering kiosks, digital signage, line busting tablets, and more. Through advanced capabilities, such as remote control and debugging, Pipelines for software deployment, Esper device SDK and APIs, Blueprints for dynamic configuration, and Seamless Provisioning, Esper is leading the market beyond standard MDM practices into the modern era of DevOps for devices and beyond. Recognized as a Deloitte Fast 500 company in 2023, Esper supports some of the most innovative restaurant brands.

Highlights

Enterprise-grade device management for dedicated device fleets including flexible device provisioning options at scale, secure kiosk mode and multi-app mode, and Blueprints-based device configuration so you can manage by exception
Remote view, control, and debug so you can efficiently troubleshoot and resolve issues from anywhere
Enterprise management features including SSO (OIDC & SAML) and granular RBAC

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Pricing

Esper Device Management for Quick Service Restaurants

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (1)

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Dimension	Description	Cost/12 months
Esper	Per Device Per Year	$48.00

Vendor refund policy

If Esper is unable to remedy the non-compliance, Esper may terminate the Agreement and refund to Customer any unused pre-paid Fees for the remainder of the then-current Subscription Period.

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Esper Solutions: Restaurants

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Whether you are launching a new product or migrating an existing fleet, Esper Professional Services help accelerate your time to value. Our expertise from chip to cloud can help you make the right decisions, navigate obstacles, and increase your operational efficiency. Learn more about our Support and Services offerings:

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0 AWS reviews

222 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Retail

key to our device management strategy in 2024 / 2015

Reviewed on Dec 18, 2024

Review provided by G2

What do you like best about the product?

Easy-to-use dashboard
customer support - especially 1 on 1 with Sudeep
used daily by CX and PMs
APi is great to work with ( integration)
easy to deploy new devices ( implementation)

What do you dislike about the product?

remote access requires data saver mode
the reporting module is inaccurate ( time delays)
unable to move groups

What problems is the product solving and how is that benefiting you?

un restricted remote access is key -

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Health, Wellness and Fitness

Great software to manage over groups of devices

Reviewed on Dec 11, 2024

Review provided by G2

What do you like best about the product?

I do like how you can validate all the hardware information, including networking on the device. The remote connection ability works very well. We have even used it to locate a device that fell on the ramp of the highway buy seeing the closest location, then being able to activate and view the camera to see its position!

What do you dislike about the product?

Installing apps that update automatically from Google Play is a pain to do. I just deploy apps manually.

What problems is the product solving and how is that benefiting you?

Keeping track of all devices and seeing that operatators are using them as they should.

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Computer Software

Good Experience with Esper

Reviewed on Nov 21, 2024

Review provided by G2

What do you like best about the product?

The platform is user-friendly, reliable, and has streamlined our device management processes. Even when issues have arisen, the Esper team has been incredibly responsive, resolving concerns quickly and efficiently.

What do you dislike about the product?

Occasional Bugs: Like any platform, occasional minor glitches or updates may temporarily disrupt functionality, but the team is quick to address these

What problems is the product solving and how is that benefiting you?

Esper provides a unified platform to manage all our devices remotely, streamlining operations and saving time. The ability to deploy, update, and manage applications seamlessly across devices eliminates manual intervention and reduces downtime. Even when issues arise, the Esper team’s quick and efficient response minimizes disruptions to our operations

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Raul R.

Excellent platform

Reviewed on Oct 30, 2024

Review provided by G2

What do you like best about the product?

Complete, intuitive, versatile, with everything needed for device control, ease of integration.

What do you dislike about the product?

the quick way to roll up and control the devices.

What problems is the product solving and how is that benefiting you?

The inappropriate use of mobile phones for leisure.

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Computer & Network Security

Implementation Review

Reviewed on Oct 28, 2024

Review provided by G2

What do you like best about the product?

1) Easy to configure blueprints
2) Easy to Deploy
3) Professional Onboarding
4) Pricing is very competative
5) Excellent configuration options - Covers pretty much everything

What do you dislike about the product?

1) A few bugs in the portal. IE. Main map doesn't show all devices and their locations correctly
2) Support and account manager can be slow to respond
3) Better reporting
4) No extra MS Licenses and No Google Workspace Licenses Required

What problems is the product solving and how is that benefiting you?

Keeping employees on task with company phones and devices. Location of lost devices.

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