Confluence
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Confluence Allows Our Team to Be Through
What do you like best about the product?
I love that you can do anything in confluence. I can customize templates to have the look and feel of my company. I can create requirements for product builds using templates.
Alfrea keeps track of tasks and each person on our team is able to set up thier own confluence pages. There are so may add ins and things I have yet to explore. I love that I can log in and never be bored using Confluence.
Alfrea keeps track of tasks and each person on our team is able to set up thier own confluence pages. There are so may add ins and things I have yet to explore. I love that I can log in and never be bored using Confluence.
What do you dislike about the product?
I honestly don't dislike anything about the tool. The fact that there is so much to learn gets overwhelming at times but I am thankful that all of the information is easy to find.
What problems is the product solving and how is that benefiting you?
Alfrea is writing requirements in confluence and storing all of our product build information in one centralized place. The benefit of staying organized and having everything at your finger tips is amazing.
Recommendations to others considering the product:
Really take the time to get to know the tool. There are many uses beyond what is on the surface.
Very nice to have
What do you like best about the product?
Easy sharing of documentation with other users, also integrate well with other tools like email or Jira.
What do you dislike about the product?
You can't abbreviate word in Quick Search field. If you don't write full word you will get nothing in search results. This is really irritating.
What problems is the product solving and how is that benefiting you?
We have our wiki page with lot of technical guides for our product.
Recommendations to others considering the product:
Easy to use. Great place for all your documentation.
Mostly "good enough."
What do you like best about the product?
Fairly easy to learn. Users can get going without too much training. Easy to set up "watch lists" to receive notification when there are changes made to a page in which you might be interested, or even a particular category or group page. You can set up different groups and let each have their own accessible area.
What do you dislike about the product?
I think there could be better integration with JIRA. It's also possible to get extremely disorganized. I also dislike that after a certain period of time, it's hard to capture the "flow" of a project, e.g., wanting to see why and how you designed a particular feature and how it has evolved over a period of a decade or so.
What problems is the product solving and how is that benefiting you?
It's good for all stakeholders to store their contributions in once place. As long as everyone buys in to storing their contributions in Confluence, it's all good. But the minute Confluence does not meet a particular need, or if someone prefers to, say, keep their documents in another tool (such as Box), it can get pretty messy again and pretty pointless.
Recommendations to others considering the product:
Try it out to see if it meets your needs. If it already does everything that you need, then fine. I would also recommend trying Support. I am not the contact for Support in my current role, so I have no needed to do so, but that is something that would be very important to me, especially if I was paying the bill. As a user, I would have liked to have had the option of contacting Support because some things have not been at all intuitive, and I have wasted time trying to figure out how to do a certain task.
One central space for both internal and external documentation
What do you like best about the product?
1. How draft and published pages work
2. Inline comments for collaboration within documents
3. Customization of PDF export
2. Inline comments for collaboration within documents
3. Customization of PDF export
What do you dislike about the product?
1. No customer forum
2. No scheduling when to publish a page
3. Only one excerpt per page
2. No scheduling when to publish a page
3. Only one excerpt per page
What problems is the product solving and how is that benefiting you?
We use Confluence for both internal and external documentation.
Internally, we put in all ideas in our product roadmap for consideration and discussion before deciding which one will be included in release and then put in Jira. Also, we prepare budget planning here, make meeting notes, sales resources and funnels are here.
Together with Camala plugin, we publish our online documentation for customers via Confluence. We have one current version of online guide, but also keep older versions for customers that have our older application.
Internally, we put in all ideas in our product roadmap for consideration and discussion before deciding which one will be included in release and then put in Jira. Also, we prepare budget planning here, make meeting notes, sales resources and funnels are here.
Together with Camala plugin, we publish our online documentation for customers via Confluence. We have one current version of online guide, but also keep older versions for customers that have our older application.
Recommendations to others considering the product:
No. 1 choice, especially for those using Jira in terms of product/project planning.
Confluence enables collaboratiion with a globally distributed agile team.
What do you like best about the product?
Integration with Jira. Great way to collaborate with an agile team.
What do you dislike about the product?
Like many flexible tool it can quickly become disorganized if the team doesn't have some structure and standardization.
What problems is the product solving and how is that benefiting you?
The business problem we are solving is collaborating amongst a globally distributed agile team.
Recommendations to others considering the product:
Have a plan and some standards for organizing spaces.
Great for knowledge sharing
What do you like best about the product?
1. Great flexibility, especially with user privileges
2. Vast number of good add-ons.
3. Easy to use, yet powerfull text editors
4. Good macros
2. Vast number of good add-ons.
3. Easy to use, yet powerfull text editors
4. Good macros
What do you dislike about the product?
Converting to offline doc like PDF can be troublesome - particularly if you want to export the whole space (user manual).
Also, interaction with anonymous users (if your wiki is open for outside users like customers) could be better. For instance, is no "public mode" for when you display a page to anonymous user so you have to remove an object (Tools button i.e) completely because you want to hide just one element under it (page history for instance).
Also, interaction with anonymous users (if your wiki is open for outside users like customers) could be better. For instance, is no "public mode" for when you display a page to anonymous user so you have to remove an object (Tools button i.e) completely because you want to hide just one element under it (page history for instance).
What problems is the product solving and how is that benefiting you?
1. Online wiki for employees and team members. We managed to break knowledge silos and get that info and know-how available for appropriate people, always. Less delays and waiting for the guy that knows it.
2. We created an online user manual for our product available to anonymous users so now we always have up to date manual available for customers. Since we added some support, troubleshooting and installation info to the manual, we have less support tickets and less time to reply since our response can be shorter with added documentation links.
2. We created an online user manual for our product available to anonymous users so now we always have up to date manual available for customers. Since we added some support, troubleshooting and installation info to the manual, we have less support tickets and less time to reply since our response can be shorter with added documentation links.
Recommendations to others considering the product:
1. Great for breaking knowledge silos (internal documentation)
2. Very good for making online documentation available to users, but look for plugins to enchance this
3. Check the plugin you need, and if they are available for on premise and cloud versions
4. If you have JIRA, integration is rather good.
2. Very good for making online documentation available to users, but look for plugins to enchance this
3. Check the plugin you need, and if they are available for on premise and cloud versions
4. If you have JIRA, integration is rather good.
Confluence
What do you like best about the product?
It's flexibility to become whatever you want it to be.
What do you dislike about the product?
That's also a negative sometimes that there is so much you can do, a little more direction or suggested guidelines would be awesome.
What problems is the product solving and how is that benefiting you?
It solves our company communication issues by bringing nearly all communication to one place.
Team Organization Made a Little Easier
What do you like best about the product?
This isn't a one-size-fits all, but for those that do make use of Confluence - it's a great utility for keeping teams organized in a modern agency where lots of moving parts can get missed. Confluence has provided a platform for us to house important information, assets, and version control.
What do you dislike about the product?
A tool is only as good as its utilization - that being said, Confluence can have a bit of a learning curve, especially for those who have NO programming experience. Personally, I find it easy to create assets and useful utilities in Confluence, but since my colleagues don't...it makes it that much harder to get full team participation. This is just a minor fault, but it also means a lot more work is necessary for it's full potential.
What problems is the product solving and how is that benefiting you?
We work in a mostly agile environment - working in these circumstances requires a lot of documentation and a lot of moderation. Confluence at least provides a easily searchable system to keep these things organized like a library.
Recommendations to others considering the product:
Be sure to have a proper case for integration - in many cases, it can be viewed by financial deciders as a budget suck - but if your end-game is organization, it certainly makes the case.
Excellent collaboration tool for building a knowledge base
What do you like best about the product?
Very easy to install in your local infrastructure or to deploy on cloud. Because Confluence is a mature software wide used you don't get any critical bugs making this a reliable solution for communitary collaboration.
The usability is also great because it has a fluid, responsive and clean layout that makes using it very easy. You may take a while to explore and get used to all sections but It won't be a problem for you.
Confluence is a great tool to document all kind of projects and build a knowledge base to your business or for public purposes. You can use just one installation to create several wikis with differents subjects and contents (spaces).
Software integrations are available to bring to Confluence new functionalities that help users on daily basis activities like Jira Software.
The usability is also great because it has a fluid, responsive and clean layout that makes using it very easy. You may take a while to explore and get used to all sections but It won't be a problem for you.
Confluence is a great tool to document all kind of projects and build a knowledge base to your business or for public purposes. You can use just one installation to create several wikis with differents subjects and contents (spaces).
Software integrations are available to bring to Confluence new functionalities that help users on daily basis activities like Jira Software.
What do you dislike about the product?
Short time of trial version (only 30 days). In this period you may not be able to explore all software features and make sure that is a suitable tool for you and your team.
Sometimes is hard to find some content using the search tool so I think it should be improved.
Sometimes is hard to find some content using the search tool so I think it should be improved.
What problems is the product solving and how is that benefiting you?
Team collaboration working in differents projects to update all members together. After we finish our projects we hope to use the information produced to build a knowledge base to future projects and coworkers.
Recommendations to others considering the product:
Despite of short time of trial version, you can use it to test some functionalities. Deploying on cloud in a few clicks is a reality and it can help you decide faster! You need to buy licenses depending on number of users so be sure to know your user amount to fit the price in your needs.
Great for posting/sharing content, could be made simpler for wider adoption
What do you like best about the product?
Very simple to get started with out-of-the-box templates. Also very simple to add content.
What do you dislike about the product?
It's difficult to make the wiki pages engaging. If the pages are not engaging, then users don't visit them as frequently as they should.
What problems is the product solving and how is that benefiting you?
We use it as an internal portal to share information and content. It is pretty much the landing spot for all internal development and enablement content.
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