Confluence

What do you like best about the product?

What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.

On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.

What do you dislike about the product?

One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams.

What problems is the product solving and how is that benefiting you?

Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent.

For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.

What do you like best about the product?

I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems.

The ecosystem of helper apps is also really useful.

What do you dislike about the product?

It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.

We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box.

What problems is the product solving and how is that benefiting you?

Gives us centralized knowledge that is easier to use than a Google drive which was our other option. Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness.

What do you like best about the product?

What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother.

What do you dislike about the product?

What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like.

What problems is the product solving and how is that benefiting you?

Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects.

What do you like best about the product?

I use Confluence both for my full-time job and personal projects. I like that I can create a great documentation structure, and the pages are easy to edit. The macro options are plentiful, so I can make my documents more readable and better looking. It's easy to create and edit nice looking, easily understandable documentations which are much quicker to understand. I rate it a 10 because it's also free until 10 users, which is great for personal projects.

What do you dislike about the product?

better looking exports maybe

What problems is the product solving and how is that benefiting you?

I use Confluence to document everything, creating easy-to-edit, well-structured documents quickly. The macro options help make my documentation more readable and visually appealing.

What do you like best about the product?

I really like how Confluence is great for documents and collaboration between teams, much better than Google Docs or any other tool we've used before. The documents look more professional and are easily scannable. I enjoy the AI integration, which helps us save time and come up with new templates and premade documents that we just tweak instead of starting from scratch. I love the integration with other tools we use, like Jira and Loom. Jira integration is immensely useful for project management tasks and making Jira tickets visible in Confluence documents. Embedding Loom is easy and useful for quickly sharing updates, which a lot of our team leaders use. Confluence is fairly intuitive, requiring minimal setup, and admins are helpful in troubleshooting and teaching features.

What do you dislike about the product?

Adding more visual elements a bit easier. Being more creative with text fields, with tables, with dynamic objects, or even background colors on the documents to make them stand out even more, rather than all looking kind of a little bit similar after using the product for quite a long time.

What problems is the product solving and how is that benefiting you?

I use Confluence for document creation and team collaboration. It makes documents look more professional and scannable compared to Google Docs, and it's great for brainstorming.