Confluence

What do you like best about the product?

It helps us have one north star, a single repository where we can keep all our documentation, results, and other materials in one place. It ensures we’re all working from the same source, and it’s very easy to set up. You can also tie it in to automate work in Jira. Overall, it’s easy to use, and even if there’s churn, we still have the documentation.

What do you dislike about the product?

I have to say there’s a learning curve when you’re first figuring out how to use it. At times the UX feels too reactive: trying to move a paragraph can create multiple rows, and other times you try to move something and it gets wiped off the page. I also didn’t even know how to edit at first, so for new users the learning curve is definitely there.

What problems is the product solving and how is that benefiting you?

It gives us a single place to store all our technical documentation, creative documentation, and key learnings from projects and campaigns.

What do you like best about the product?

Confluence is really helpful for creating a central knowledge portal and community, where it acts as a central repository that allows all stakeholders to collaborate.

What do you dislike about the product?

While it’s very useful as a central repository, there are a few small areas that could be improved—mainly the cost. On top of that, there’s a steep learning curve, and the editor feels a bit clunky to use.

What problems is the product solving and how is that benefiting you?

I think Confluence helps solve issues that come up when teams work in silos by providing a central repository for documentation, project details, and queries/issues along with their resolutions—all on a single platform.

What do you like best about the product?

I thought it was very user-friendly and found project tracking easy. For example, this space allows the engineers and I to track the statuses of Jira tickets. We also are able to add resources and SOPs in folders to share with the wider organization.

What do you dislike about the product?

I think the search feature could be better. As of right now, the search feature doesn't exactly provide what I am looking for. This is especially true when trying to locate bugs that may sound the same but are not. I also think the website could be a little more intuitive. It only really starts to make sense once you have worked in it for awhile.

What problems is the product solving and how is that benefiting you?

I am unsure what they are solving but adding AI in the search tool could solve my frustrations. It would help with searching Jiras and documentation. Also, possible to give me the answer for what I need.

What do you like best about the product?

I like the editing capabilities and the different ways it lets me write content. The page structure is clear, and integrating with Claude is easy. Overall, it’s easy to use.

What do you dislike about the product?

Sometimes governance can be a pain and isn’t always straightforward. Exporting could be easier, and multi-export…

What problems is the product solving and how is that benefiting you?

Documenting and collaborating

What do you like best about the product?

Show documentation fast and sharing it with team

What do you dislike about the product?

Difficult to import a styled text inside the editor

What problems is the product solving and how is that benefiting you?

It's good to share documentations between people in the team

What do you like best about the product?

I’ve used Confluence a lot for project documentation, test-related docs, release notes, meeting notes, and sharing technical information with the team. What I like most is that everything stays in one place, so I don’t have to dig through emails or multiple folders just to find an older document.

It also integrates really well with Jira. When I’m looking at a user story or a bug, I can usually jump straight to the related documentation without wasting time. That’s been especially helpful during sprint planning, testing, and production releases.

Another plus is that multiple people can update the same page without ending up with separate versions of the same document. It helps keep information current, and everyone is working from the same source instead of maintaining different copies.

What do you dislike about the product?

I don’t have any major issues with it, but when a project has been running for a long time, the amount of documentation can grow pretty large. At that point, finding older pages sometimes takes a bit of digging unless everything is well organized.

Formatting tables or longer documents can also be a little frustrating at times, especially when I’m trying to get everything to line up neatly. It’s not something I run into every day, but I’ve noticed it on a few occasions.

Other than that, it’s been a reliable documentation tool overall.

What problems is the product solving and how is that benefiting you?

For me, Confluence solves the challenge of keeping project knowledge in one place. Rather than storing requirements, test documents, meeting notes, API details, release information, and troubleshooting guides across different locations, everything lives in a shared workspace that the team can access.

As a QA engineer, I regularly need to look back at older documentation when I’m testing new features or investigating issues. When everything is written down and easy to find, it’s much simpler to understand the application, and I spend far less time tracking people down or asking around for information.

The biggest benefit is that the whole team works from the same set of documentation. That consistency helps avoid confusion and makes knowledge sharing a lot easier.

What do you like best about the product?

I love using Confluence because it helps me find out about certain products and action the estimates from patients. My experience with it has been wonderful. Confluence also helps with finding the next steps and knowing exactly what needs to be done in our company, which improves overall customer satisfaction. The initial setup was very easy and seamless due to most of the information already being programmed into Confluence.

What do you dislike about the product?

nothing much

What problems is the product solving and how is that benefiting you?

I use Confluence for finding out about products and necessary steps, ensuring our company knows exactly what needs to be done, which boosts customer satisfaction.

What do you like best about the product?

We link our confluence pages to Jira tickets and it's honestly saved so much back and forth. No more asking "wait why did we decide this" three months later, you just click through and it's there.

What do you dislike about the product?

Search can be annoying honestly. Sometimes it shows me an old version of a page instead of the latest one and I end up reading outdated info by mistake.

What problems is the product solving and how is that benefiting you?

We used to have docs scattered everywhere, slack, personal drives, random google docs. Confluence fixed that mess. Still not perfect, the search thing bugs me, but overall it's made onboarding new people so much easier since they can just find stuff themselves instead of asking a hundred questions.

What do you like best about the product?

I really like how Confluence allows me to easily link with other applications like Jira, Slack, and Zendesk. This integration makes linking things super easy, and I even get notifications on Slack if there's a document update. I also appreciate that I can set different access levels; I don't have to give access to the whole repository if I don't want to. It's awesome that multiple people can create and choose the visibility of their own repositories. Archiving documents instead of deleting them is a nice feature too, and it's great that I can export documents so easily whenever I need. Setting it up was incredibly straightforward, like, just logging in and enabling access took only a couple of minutes. Overall, creating and maintaining documents with Confluence feels super easy.

What do you dislike about the product?

Sometimes the formatting during export to PDF isn't quite right. An option to choose sheet size based on landscape or portrait would be helpful, especially when we deal with tables.

What problems is the product solving and how is that benefiting you?

I find Confluence makes it easy to create and edit procedure documents with quick formatting options. Document writing is simplified, allowing me to easily add tables or banners without learning complex shortcuts. This streamlines the documentation process and enhances productivity.

What do you like best about the product?

The best part about confluence is it provides the centralized and organized workspace for documentation, collaboration and knowledge sharing.

I particularly like easy to editor tool, easy to integrate with Jira and other Atlassian tools with real time collaboration

The performance of this tool is good, technical support and onboarding process is pretty much easier

What do you dislike about the product?

Confluence is overall awesome tool but performance can feel down occasionally with large pages and managing content structure across multiple spaces become more complex to manage and need to improve the search accuracy and navigation could enhance the tool performance to the next level

What problems is the product solving and how is that benefiting you?

Confluence serves as an single truth of platform in the organization which having all relevant information in once place which improves transiency, reduces the dependency on email, chats and calls and supports better decision making for top level people