Confluence
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
4,204 reviews
from
External reviews are not included in the AWS star rating for the product.
Streamlined, Intuitive Documentation with Valuable Jira Integration
What do you like best about the product?
What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.
On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.
On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.
What do you dislike about the product?
One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams.
What problems is the product solving and how is that benefiting you?
Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent.
For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.
For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.
Tightly Integrated with Jira and a Powerful Ecosystem of Helper Apps
What do you like best about the product?
I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems.
The ecosystem of helper apps is also really useful.
The ecosystem of helper apps is also really useful.
What do you dislike about the product?
It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.
We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box.
We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box.
What problems is the product solving and how is that benefiting you?
Gives us centralized knowledge that is easier to use than a Google drive which was our other option. Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness.
Confluence Keeps Everything Organized and Collaboration Effortless
What do you like best about the product?
What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother.
What do you dislike about the product?
What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like.
What problems is the product solving and how is that benefiting you?
Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects.
Effortless Documentation with Confluence
What do you like best about the product?
I use Confluence both for my full-time job and personal projects. I like that I can create a great documentation structure, and the pages are easy to edit. The macro options are plentiful, so I can make my documents more readable and better looking. It's easy to create and edit nice looking, easily understandable documentations which are much quicker to understand. I rate it a 10 because it's also free until 10 users, which is great for personal projects.
What do you dislike about the product?
better looking exports maybe
What problems is the product solving and how is that benefiting you?
I use Confluence to document everything, creating easy-to-edit, well-structured documents quickly. The macro options help make my documentation more readable and visually appealing.
Confluence: Elevating Document Creation and Team Collaboration
What do you like best about the product?
I really like how Confluence is great for documents and collaboration between teams, much better than Google Docs or any other tool we've used before. The documents look more professional and are easily scannable. I enjoy the AI integration, which helps us save time and come up with new templates and premade documents that we just tweak instead of starting from scratch. I love the integration with other tools we use, like Jira and Loom. Jira integration is immensely useful for project management tasks and making Jira tickets visible in Confluence documents. Embedding Loom is easy and useful for quickly sharing updates, which a lot of our team leaders use. Confluence is fairly intuitive, requiring minimal setup, and admins are helpful in troubleshooting and teaching features.
What do you dislike about the product?
Adding more visual elements a bit easier. Being more creative with text fields, with tables, with dynamic objects, or even background colors on the documents to make them stand out even more, rather than all looking kind of a little bit similar after using the product for quite a long time.
What problems is the product solving and how is that benefiting you?
I use Confluence for document creation and team collaboration. It makes documents look more professional and scannable compared to Google Docs, and it's great for brainstorming.
Confluence Makes Knowledge Discovery Easy with Clean Navigation and Strong Jira Integration
What do you like best about the product?
Confluence as a product has been quite beneficiary for me to dig through the relevant information needed to perform my job. The kind of navigation and front end clean look it has, is very easy on the eye and to understand. Its integration with JIRA has been one of key enablers in usage for the same. The quick search results sorted by dates has been a great performer which refines my search and gives me more information on relevant topics. The ROI of this integration has been great with Rovo as AI feature in the same. Also, the support for this product is very much instant and quick resolutions had made life easy for me.
Overall, this is a great product to explore and research on data/documentation repository of any kind of knowledge base.
Overall, this is a great product to explore and research on data/documentation repository of any kind of knowledge base.
What do you dislike about the product?
There are very few things I dislike about it, but I’ll mention a couple. The way pages are nested under a given topic could be improved so that moving through the content and navigating from one knowledge point to another feels smoother and more intuitive. Also, the AI integration of Rovo can be improved way better to find relevant context on the information base we are looking for.
What problems is the product solving and how is that benefiting you?
We used to rely on standalone documents and Excel sheets, which were really difficult to share in real time and didn’t work well as a knowledge-sharing space or knowledge repository for our organization. This always increased our turnaround time for getting work done. With Confluence, we now have real-time access to the entire knowledge repository, and we don’t need to touch base with anyone to find what we need, which clearly saves us time.
Centralized Knowledge and Smooth Integration with Confluence
What do you like best about the product?
I have been using Confluence at work for the past couple of years now and honestly it's become one of those tools which you love. All our 'how we do things' pages live here, including onboarding docs, process flows, meeting notes, etc. Confluence makes it easy because it's all central, in one place, and everyone knows about it. I like its template, macros, table of contents, and Jira integrations. Its search feature is great, and versioning and permissions make it even nicer. Templates help in ease of starting and organizing, and macros make it easier to integrate knowledge across the pages. And, table of contents, they make me happy - I like knowing beforehand what territory I am about to enter. The initial setup of Confluence was easy and smooth.
What do you dislike about the product?
The editor could be improved - it feels clunky sometimes and the software is a little bit pricier. In the older versions, the editor was simple and smoother, though it missed a few features. The new editor has all those features, but it feels rough while using.
What problems is the product solving and how is that benefiting you?
Confluence centralizes our documentation, making it easy to access onboarding docs, process flows, and notes. Templates and macros help organize and integrate information efficiently. Its search and versioning features are great for quick information retrieval.
Confluence Keeps Docs, Meeting Notes, and Plans Organized in One Place
What do you like best about the product?
The ability to Structure information like docs , meet notes , project plans to a single channel which helps multiple teams to coordinate & resolve doubts with ease
What do you dislike about the product?
There nothing to dislike about Confluence
What problems is the product solving and how is that benefiting you?
Confluence helps in maintaining projects that take weeks for development by keeping all necessary information available to all users at a single space
Effortless Collaboration, With Some Sharing Hiccups
What do you like best about the product?
I use Confluence for product management and I really like having all of my docs in one place. It's clean and straightforward, which makes it easy to work with. I also appreciate the comment section and the ability to build structures.
What do you dislike about the product?
Sometimes sharing with other people might be challenging, also side menu could have more features.
What problems is the product solving and how is that benefiting you?
I use Confluence to have all of my docs in one place. It's clean, easy to work with, and helps with building structures and using the comment section.
Streamlines Documentation with Collaborative Challenges
What do you like best about the product?
I love the detailing and how easily I can find things in Confluence. I also appreciate the way I could lock my documents, ensuring specific access for certain teams. The detailing looks beautiful, and it makes me want to always work with it. The user journey is quite optimal, making navigation simple and efficient.
What do you dislike about the product?
Sometimes when multiple people are working on the same document, it's not real-time. My colleague might erase my context in the same box.
What problems is the product solving and how is that benefiting you?
I use Confluence for large, technical documents, sharing and exporting files, managing performance, and retrospective and sprint planning. It solves my documentation needs, organizes everything in place, and allows sharing with external teams. It helps with downloading different PDFs as well.
showing 1 - 10