Abnormal - Cloud Email Security
Abnormal SecurityReviews from AWS customer
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Set it and Forget it Protection
What do you like best about the product?
It works really well and requires very little upkeep. Setup is very quick and easy. The dashboard gives you quick insight into any blocked threats and anything that may require attention. Customer service is very helpful. Abnormal offers frequent Webinars to learn more about the product and new features.
What do you dislike about the product?
Could use more reporting. Specifically insights about attack patterns.
What problems is the product solving and how is that benefiting you?
Abnormal catches phishing campaigns that make it through the traditional email spam gateway - especially campaigns crafted using AI to avoid common patterns like spelling/grammar mistakes.
Email Security that actually works
What do you like best about the product?
With Abnormal AI, my team isn't spending their valuable time and skills responding to Spam/Phishing/Junk emails each day.
What do you dislike about the product?
Its a great product, the only area I wish it was different was if the was able to take action on the emails before it gets delivered.
What problems is the product solving and how is that benefiting you?
It helps us tackle the never ending Phishing problem that comes with having email, I've used a lot of email security products and they usually caused more problems than they solved. With Abnormal, I can trust that our users are being protected from Phishing emails and my SOC isn't wasting valuable responding to them everyday. What used to be a daily task, we now might have to address 1-2 emails a month, a huge time saving. Also, the Account Takeover alerting has been amazing, it provides high fidelity alerts with all the information we need to make quick decisions and stop attackers fast. This is the first AI based product that I have used that actually delivers on its promises.
Abnormal levels of service and efficacy
What do you like best about the product?
Minimal administration overhead, 0 user effort, Never seen a false positive
What do you dislike about the product?
It would be good if Security Awareness training was provided
What problems is the product solving and how is that benefiting you?
Abnormal effectively protects our users from malicious email threats
Great augmentation to M365
What do you like best about the product?
Abnormal catches the things that Microsoft E5 doesn't. It detects anomalies with customer communications, changes in language and tone, and oftentimes will alert us to breaches of external parties before they even know. It's very easy to setup and integrates seamlessly without the need for any mail flow changes or introducing any points of failure. Support is spectacular and very responsive.
What do you dislike about the product?
There really isn't much to not like. If anything, because it is a post processing tool, it can result in emails appearing briefly in mailboxes prior to remediation, but typically this only noticeable for a couple seconds in the worst-case circumstances.
What problems is the product solving and how is that benefiting you?
Abnormal keeps malicious and annoying marketing email out of view from our employees and increases our security and productivity.
Great, modern email security solution
What do you like best about the product?
I saved time manually reviewing emails and phishing attempts. We had a very manual process that took 1-3 hours of my team's time.
What do you dislike about the product?
It has good onboarding documentation, but I had to complete a course before I could see that doc.
What problems is the product solving and how is that benefiting you?
We had an existing secure email gateway, but my team and I spent hours a day working on manually reviewing emails, quarantine, manually updating policies and definitions, etc. Also, the older solution was a SEG product, not a product that sits to the side and leverages API to review emails.
The BEST email security platform.
What do you like best about the product?
Abnormal provides the visibility and detection capabilities that no other can.
- It cand detect and respond to the most advanced threats including Business Email Compromise (BEC).
- The remediation automation functionality reduces the time-to-contain
- The use of the Phish Report Alert button in Outlook is great, the AI automatically replies with a verdict in seconds
- The integrations are very straightforward, we had visibility into 365 in matters of minutes after the setup/
- The customer success management team provides great reports, including risk reduction in monetary terms.
- It cand detect and respond to the most advanced threats including Business Email Compromise (BEC).
- The remediation automation functionality reduces the time-to-contain
- The use of the Phish Report Alert button in Outlook is great, the AI automatically replies with a verdict in seconds
- The integrations are very straightforward, we had visibility into 365 in matters of minutes after the setup/
- The customer success management team provides great reports, including risk reduction in monetary terms.
What do you dislike about the product?
The dashboards cannot be filtered per domain.
What problems is the product solving and how is that benefiting you?
The alert fatigue of the SOC team was reduced immediately.
The tool also has a better rate for detecting advanced attack as BEC.
The tool also has a better rate for detecting advanced attack as BEC.
Abnormal Security - Great Results!
What do you like best about the product?
Abnormal Security has completely transformed our email security posture with remarkably easy installation and setup. The integration was a very easy click through which allows API access to our Exchange environment. Unlike other enterprise security tools, the deployment was intuitive and required minimal technical expertise to get running. The AI-powered threat detection has been exceptional, consistently catching sophisticated phishing campaigns, BEC attempts, vendor-compromised emails, and malicious attachments that our previous antiquated security gateway completely missed. Where our old system allowed countless threats to slip into user mailboxes, Abnormal's intelligent analysis blocks them before they reach end users.
Beyond outstanding security, the email productivity add-on has been a game-changer for our team. The feature automatically moves promotional emails and newsletters to a secondary folder, allowing users to focus on communications that truly matter. This has saved our staff countless hours each week and dramatically improved email efficiency. The combination of superior threat protection, effortless deployment, and genuine productivity benefits makes Abnormal Security an outstanding investment. Highly recommended for any organization looking to upgrade from legacy email security solutions.
Beyond outstanding security, the email productivity add-on has been a game-changer for our team. The feature automatically moves promotional emails and newsletters to a secondary folder, allowing users to focus on communications that truly matter. This has saved our staff countless hours each week and dramatically improved email efficiency. The combination of superior threat protection, effortless deployment, and genuine productivity benefits makes Abnormal Security an outstanding investment. Highly recommended for any organization looking to upgrade from legacy email security solutions.
What do you dislike about the product?
As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these false-positives to help train the tool for the future.
What problems is the product solving and how is that benefiting you?
Vendor Impersonation and BEC was a huge concern for us. The Vendor Fraud area has been great in detecting these impersonations and BEC's to reduce the risk of invoice fraud and phishing attempts sent to our users.
Valueable Tool for Email Security
What do you like best about the product?
The Abnormal interface is easy to navigate and use. The implementation was done in one-day (just a few hours) and we were able to access the results immediately. Customer support is responsive and knowledgeable. My customer success manager is fantastic. I'm in the platform at least once per day to check on critical components. There are a lot of features; a key area of focus is the threat log.
What do you dislike about the product?
Honestly, I have not found anything that I would consider a "dislike" and if I did, I'm sure that my concern would be addressed by the Abnormal team.
What problems is the product solving and how is that benefiting you?
I had another email security product when I arrived at my present employer. I was not happy with the interface and functionality, so I looked at several vendors to replacement our current vendor. Abnormal was the best product for my organization.
Amazing!
What do you like best about the product?
We implemented Abnormal AI a few years ago. It took just a few minutes to setup. The best features: our complaints about Spam were cut down to almost nothing. The Graymail feature allows our staff to control whether newsletters are received to their main mailbox or to a promotions folder. The Support process is beyond stellar. If we've had issues they are very responsive and will either point us in the right direction or implement a solution on the backend. They continue to innovate the product. It is very close to a set it and forget it type solution that I usually only go into the management console when there is a new feature to implement. It has been an easy product purchase to justify to upper management.
What do you dislike about the product?
It works, and sometimes that's hard for our users to believe.
What problems is the product solving and how is that benefiting you?
Malware/Spam/Phishing attacks.
Rapid and Accurate Detection of Account Takeovers by Product
What do you like best about the product?
I've been doing SOC and IR functions for 5 years now, and Abnormal has the fastest, highest-fidelity alerts of true positive O365 account compromise of any vendor I've worked with in those 5 years, including MDO and Entra vendors.
ATO cases are quick and accurate. Vendor Fraud cases are quick and accurate.
ATO cases are quick and accurate. Vendor Fraud cases are quick and accurate.
What do you dislike about the product?
The API for sending data to the SIEM could be improved.
What problems is the product solving and how is that benefiting you?
Reduce spam, alert on vendor fraud.
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