Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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The New AI Tool Makes It Easy to Be Self-Sufficient
What do you like best about the product?
The new AI tool! It almost makes it easy to be self-sufficient.
What do you dislike about the product?
Boolean queries still take a little time to learn. Sometimes the platform is a little hard to navigate to create reports.
What problems is the product solving and how is that benefiting you?
Social media monitoring and news monitoring. It helps us also learn when we are mentioned in the news.
Meltwater helps us stay on top of global conversations about our org
What do you like best about the product?
I am responsible for a weekly newsletter and daily social posts. Meltwater provides content I would otherwise probably never be able to find. It helps me keep on top of where our organization is being discussed and in what ways.
What do you dislike about the product?
The occasional gremlins and software updates that move things around with no warning.
What problems is the product solving and how is that benefiting you?
We need to know how we are being perceived by our stakeholders and discussed in our global community and Meltwater helps us stay on top of that.
Media monitoring for Canadian PR agency work made easier by Meltwater
What do you like best about the product?
Ability to monitor for Canadian media coverage - makes it easy to keep track of mentions for our clients and also stay on top of any competitor news. Setting up daily digest reports and alerts for mentions has been very helpful. I also really like the Media Relations add-on and the ability to search for outlets or journalists based on a number of filters. The Canadian publication and journalist database seems to be quite robust and growing, which we found was lacking with other platforms.
What do you dislike about the product?
While there's a lot more Canadian representation than we found with other competitor platforms, I do find some of the new features a bit clunky when putting in Canadian filters for searches. Using the Mira AI Companion/Studio, for example, sometimes hangs and fails to produce responses or results when we search for Canadian journalists (the press release/pitch function with the 'search for media who would be relevant to pitch for this' option often does not produce any results and hangs in the process of searching). I find that we get more results by using fewer filters, but a geographical search is important for the business and clients we serve, so think there's some opportunity to enhance the experience for users outside of the USA.
What problems is the product solving and how is that benefiting you?
Helps cut down on the amount of time our team would need to monitor for client coverage across all agency accounts. Setting up searches is a huge time saver and is a great way to mine for trends and competitor activity. I wish we used the reach for publications from Meltwater as opposed to MRP as it would be much faster to export reports and summaries from Meltwater to share directly with clients, however the monitoring and sorting coverage by label/client is still very helpful. I do like all the various metrics and analytics that Meltwater pulls for coverage as well, whether we use it on a day-to-day basis or not. There are a lot of functions the platform offers that I wish we had more time to dig into further.
Great Service and Events, But an Overcomplicated Interface
What do you like best about the product?
Good service and invites to interesting events in the meltwater ecosystem
What do you dislike about the product?
Very complicated interface with lots of different sections that look similar but each do something slightly different. Not simple to us.
What problems is the product solving and how is that benefiting you?
Press Monitoring across a wide range of publications and channels. Easy download of broadcast clips.
A Review on Meltwater
What do you like best about the product?
Meltwater is best for monitoring the content reach
What do you dislike about the product?
The pricing of the upgrade plan is higher
What problems is the product solving and how is that benefiting you?
I use Meltwater to monitor the reach of my club content
Powerful All-in-One Monitoring and Analytics, Though Pricing Can Be Steep
What do you like best about the product?
What I like best about Meltwater is its ability to combine media monitoring, social listening, and analytics in one platform, making it easier for businesses to track brand presence, market trends, and customer engagement efficiently.
What do you dislike about the product?
One drawback of Meltwater is that its pricing can be quite expensive, especially for smaller businesses.
What problems is the product solving and how is that benefiting you?
Meltwater helps address media tracking and social monitoring challenges by centralizing insights in one place. It makes it easier to analyze trends, manage brand reputation, and ultimately save time.
Comprehensive Media Monitoring, Needs Pricing Flexibility
What do you like best about the product?
I like Meltwater's ability to bring media monitoring, social listening, and analytics into a single, easy-to-use platform. A standout feature is the breadth of coverage across news, online publications, and social media channels, allowing me to get a comprehensive view of brand perception and competitive activity without switching between multiple tools. The onboarding team provided useful guidance on setting up dashboards, alerts, and keyword searches, which helped us get value from the platform quickly.
What do you dislike about the product?
There are a few areas that could be improved. Like certain features are available only in higher tier plans, which may limit access for smaller teams. Improving the learning curve and making some advanced capabilities more accessible would make the overall experience even better. It would be helpful to make advanced analytics and reporting features available in more pricing tiers, or offer modular add-ons so organizations can access specific capabilities without upgrading to a significantly more expensive plan.
What problems is the product solving and how is that benefiting you?
I use Meltwater to track media coverage and online conversations effortlessly. It brings media monitoring, social listening, and analytics into one platform, providing a comprehensive view of brand perception and competitive activity.
Comprehensive Media & Social Listening with Helpful Support
What do you like best about the product?
Meltwater offers a full suite of media and social listening tools. New features are introduced regularly, and the Meltwater team is usually very helpful when I need support.
What do you dislike about the product?
For media relations, the platform doesn’t always have up-to-date contact details, outlet information, or reach numbers for certain outlets.
What problems is the product solving and how is that benefiting you?
Media monitoring for clients, with analysis tools to measure share of voice and other metrics to assist with reporting
The Ultimate Tool for Global Brand Monitoring
What do you like best about the product?
Meltwater offers a powerful media intelligence platform with exceptional global news and social media tracking
What do you dislike about the product?
Meltwater’s platform is overly expensive for smaller businesses. The interface feels clunky with a steep learning curve, and the media tracking data occasionally misses key regional sources
What problems is the product solving and how is that benefiting you?
Meltwater solves media fragmentation by consolidating global news and social media tracking into one platform, helping brands monitor reputation, analyze data, and target key journalists
Not perfect but the best there is!
What do you like best about the product?
I like that the product is constantly being updated and it's a fast-moving company. Support is available 24/7 and there's a sense from talking to account teams and attending events, that Meltwater has an ambitious culture. It's also an easy-to-use interface. Cision offers almost all the same things - but it's slower to integrate new technology and the people there are slow to respond and less eager.
What do you dislike about the product?
Lack of transparency in the sales process. My most recent experience with their sales team left me disappointed and distrustful. That wasn't my experience in the past so it was disappointing.
Product-wise, I love that Meltwater is at the cutting edge but the new products are unrefined, buggy, and often useless. Still, I trust that in time they'll be usable but the contrast between the blue sky language int he sales pitch and the reality of using the AI, for example, is jarring. Mira is not very bright.
Product-wise, I love that Meltwater is at the cutting edge but the new products are unrefined, buggy, and often useless. Still, I trust that in time they'll be usable but the contrast between the blue sky language int he sales pitch and the reality of using the AI, for example, is jarring. Mira is not very bright.
What problems is the product solving and how is that benefiting you?
Understanding campaign performance; understanding brand perception; tracking emerging trends; reporting on all of the aforementioned and, in doing so, demonstrating the value of communications.
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