Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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A complete Social Media Analysis tool
What do you like best about the product?
An intuitive and user-friendly tool which affords in a lonely interface both overview, real time flow and very detailed indicators.
Customer service on social media, monitoring or specific analysis and editorial management, Radarly is a complete tool.
Timeline (the opportunity to choose a specific period of analysis) and the ability of crossing different indicators or having an highlight on a dedicated one are precious.
Customer service on social media, monitoring or specific analysis and editorial management, Radarly is a complete tool.
Timeline (the opportunity to choose a specific period of analysis) and the ability of crossing different indicators or having an highlight on a dedicated one are precious.
What do you dislike about the product?
The influenceur indicator is an interesting one (more and more useful on every social media platform and mostly for media or marketing campaigns) which nevertheless needs to be mixed with a strong knowledge of the brand's opinion leaders.
What problems is the product solving and how is that benefiting you?
I mostly use Radarly for:
- Day-by-day e-reputation monitoring
- Customer’s conversations analyses
- Competitors social media presence and performance
- Day-by-day e-reputation monitoring
- Customer’s conversations analyses
- Competitors social media presence and performance
Used this at my last job - as good as Cision, though different functionality
What do you like best about the product?
I've used Cision for years and then at my last job, by the time I joined as head of PR, the negotiations with Meltwater were pretty advanced and after a review of their functionality, I decided to just go with it.
And I have to say, Meltwater was as good as Cision, though obviously with slightly different functionality. My team also enjoyed using it and had great success with it.
And I have to say, Meltwater was as good as Cision, though obviously with slightly different functionality. My team also enjoyed using it and had great success with it.
What do you dislike about the product?
The only complaint I'd have was that there was no option to search by specific words in a reporter's bio. I used to search on Cision for fellow alumni - as it gives you a good starting point and some commonalities and as we know, anything helps when pitching a top publication - and there was just no way to do that on Meltwater.
What problems is the product solving and how is that benefiting you?
Easy to use database for finding the most relevant press contacts for any press outreach campaigns. Helps in putting together comprehensive media lists for pitching or in in-depth research on any reporter or publication.
Extremely disappointed with Meltwater data extraction and dashboard publication
What do you like best about the product?
This is a browser based application that I have used on several browsers including Chrome, Firefox and IE without any browser related issues. Customer support manager provided some work arounds for what are obvious failure in the user interface. Allows for Boolean search creation.
What do you dislike about the product?
Frequent operational problems. Slow. Terrible data export functions. Terrible rendering of dashboards via email. Simple tasks such as selecting a date range are counter intuitive. Simplistic analytics. Only displays a limited number of search results - you must scroll down and wait for the list to refresh before repeating again and again. Search results are limited to only what can fit on the screen. If you want to export these search result for analysis you need to scroll down and wait for the search results to be refreshed. This is extremely tedious when you have several hundred results. When you publish a dashboard the software truncates the chart title with ellipsis, effectively removing your chart title.
What problems is the product solving and how is that benefiting you?
Social media brand monitoring. News brand monitoring. Ad-hoc social media searches to monitor effectiveness of PR initiatives. Identify sentiment associate with primary and secondary brand terms.
Recommendations to others considering the product:
This is extremely overpriced, unreliable (as in search engine fails), and difficult to use.
Good capabilities following redesign
What do you like best about the product?
Great media monitoring and social analysis capabilities to get a pulse on trends and company culture.
What do you dislike about the product?
Would be great to have more integration with other tools out there.
What problems is the product solving and how is that benefiting you?
Trying to get better understanding of coverage and competitive dynamics for our clients.
Leveraging Meltwater for Reporter Research & Outreach
What do you like best about the product?
The natural language search feature is fantastic - extremely helpful in identifying reporters and coverage on topics pertinent to our clients.
What do you dislike about the product?
Reporter/directory search function isn't entirely intuitive and requires multiple searches to identify necessary results.
What problems is the product solving and how is that benefiting you?
Business problems: connecting with influencers that impact our clients' goals and perception.
Benefits: helps identify existing coverage and relevant reporters to inform outreach, strategy, messaging, etc.
Benefits: helps identify existing coverage and relevant reporters to inform outreach, strategy, messaging, etc.
Recommendations to others considering the product:
Make sure you're aware of your own list building and distribution needs before committing.
One is better off using Google and gumption
What do you like best about the product?
It usually let me log in but I cannot think of anything else good to say about this program. Seriously.
What do you dislike about the product?
Nothing is right, the search is not intuitive, certain outlets are missing entirely
What problems is the product solving and how is that benefiting you?
Attempting to find media and influencer targets for my clients
Recommendations to others considering the product:
Get Cision or Vocus or just use Google and other free resources
Easy and quick -- not perfect, but better than other options!
What do you like best about the product?
I really love the Boolean search options that allow me to quickly find media coverage on a particular issue or from a particular spokesperson.
What do you dislike about the product?
I sometimes find that the site misses big stories or coverage I can find and pick up with a Google search.
What problems is the product solving and how is that benefiting you?
This helps me collect and share media coverage we work on.
I use Meltwater for daily media monitoring
What do you like best about the product?
It's good for research for both clients and competitors. I like being able to target a past event and find out exactly what type of coverage it received.
What do you dislike about the product?
It would be great if the search function could go back more than one year. Sometimes figuring out the best search terms and using the boolean tools can be tricky.
What problems is the product solving and how is that benefiting you?
We are monitoring for coverage for our clients on a daily basis. This is particularly useful when we get a hit that we didn't pitch.
Meltwater's Advanced Search Saves the Day
What do you like best about the product?
I use Meltwater's advanced search tool on a daily basis to track client coverage.
What do you dislike about the product?
I dislike the "look" of the old Meltwater. However, I am really liking the new platform.
What problems is the product solving and how is that benefiting you?
We track client coverage on a daily basis, and Meltwater is a great tool to do this quickly and export hits to our monthly reports.
Recommendations to others considering the product:
I would recommend reaching out to your local customer service representative if you have any questions about the platform.
So far, so good!
What do you like best about the product?
Reports are compiled effortlessly and I can export everything into an excel doc rather than copying information over manually as I had been doing previously.
What do you dislike about the product?
We've had a few media mentions that were missed but we have been working on that.
What problems is the product solving and how is that benefiting you?
Tracking social media mentions as well as mentions in traditional media. We also send out our press releases through this platform
Recommendations to others considering the product:
Our contacts have been super helpful and I got to test out the platform before we actually signed on. My contact is always super quick to respond and has been helpful - she even came in early on a Friday morning for a conference call.
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