Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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The Biggest Thank You
What do you like best about the product?
Meltwater Social Listening is top notch!
What do you dislike about the product?
I have no downsides to mention. It has been fantastic for our rebrand
What problems is the product solving and how is that benefiting you?
It is keeping our media needs all in one place instead of using a bunch of different platforms.
Easy Peasy
What do you like best about the product?
Meltwater is the key that unlocks what customers are actually saying about your brand, not what you think they're saying. What I like best is being able to connect the dots between PR, AI, Social, etc... and that the AI Insights Meltwater provides allows me to pour my energy and creativity into strategy rather than manually entering data into spreadsheets first.
What do you dislike about the product?
It's difficult to know every feature available sometimes.
What problems is the product solving and how is that benefiting you?
As a digital marketing strategist, Meltwater solves the issue of manually compiling data and information (which sometimes takes months to do manually) and instead provides it all instantaneously at the click of a button.
High quality media monitoring tool
What do you like best about the product?
Very easy to use and adapt search criteria. Brings consistently solid results in a good overview and format. Customer support is always very reactive.
What do you dislike about the product?
Sometimes delivers questionable results due to filter limitations.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to track our media coverage with little to no effort and gives us a solid overview of where we stand in local and international media.
Meltwater is one of the better options available
What do you like best about the product?
The most helpful part of Meltwater is also one of the more unexpected ones, the reports, dashboards, built in AI support - all make using the platform really enjoyable.
What do you dislike about the product?
No dislikes, but opportunities for product development when listening to markets outside of the US.
What problems is the product solving and how is that benefiting you?
Dashboards and platform creation, topic & issue monitoring
Loyal customer for years
What do you like best about the product?
Meltwater has the very best customer service in the industry. I have been working with them for 8+ years, brought the software into a new agency when I moved companies and can't imagine doing my job without it. Our dedicated rep always gets ack to us within minutes or hours at the latest, goes out of their way to manually support on dashboard builds and fixes, teaches us new features when there have been roll outs and listens and implements product improvement suggestions. Pricing is competitive and fair, and over the years hasn't increased a whole lot, which is appreciated and keeps us as customers.
What do you dislike about the product?
As with all software, its not perfect. Sometimes the database does not have the people I'm looking for, doesn't have their emails, or the emails are wong. The email sending feature doesn't work for our needs as when you load in a list you can't customize each one as you send individually and all PR people know personalization is key. The search function could benefit for better features like allowing AND for beats instead of Or, which would help niche down lists faster within the platform, rather than doing this in excel.
What problems is the product solving and how is that benefiting you?
Meltwater helps find the right journalista dn build targeted outreach lists. Explore and Dashboards helps monitor brands media/social and those insights are used in weekely/monthly/quarterly/annual reports as well as insights for new business pitches and kick off audits.
Useable and a little helpful
What do you like best about the product?
Posting to various sites instantly is helpful and that you can make some "localizations" for each media in the posting tool.
What do you dislike about the product?
Not very flexible, integration lacks features, too.
What problems is the product solving and how is that benefiting you?
Time saving for our communicators and marketing.
The premier product for digital media success
What do you like best about the product?
Top of the line support team, custom dashboards, surround sound level media monitoring. New product additions and updates every month. The team helps with onboarding and integration, until the tool is essential to your every day process.
What do you dislike about the product?
Cumbersome to operate, can become quickly bloated. Requires complete strategy to deliver needed results.
What problems is the product solving and how is that benefiting you?
- Social media planning, publishing, monitoring, and analysis
- Brand risk and management
- Competitive landscape analysis
- Brand risk and management
- Competitive landscape analysis
The best service to search keywords or tendencies in media outlets
What do you like best about the product?
It is a very intuitive platform that delivers results quickly.
What do you dislike about the product?
I consider that the AV of the news is a bit inflated.
What problems is the product solving and how is that benefiting you?
When a crisis happens and I am asked for media impacts, Meltwater provides me with a report on the situation around the world with detailed data.
Meltwater is an awesome tool and the staff is amazing
What do you like best about the product?
How easy it is to navigate the site and the support from the staff
What do you dislike about the product?
I can't really think of a downside to Meltwater
What problems is the product solving and how is that benefiting you?
We are able to better provide for our clients
Easy to use, great account team
What do you like best about the product?
The comprehensiveness of the platform, ease to use and account team
What do you dislike about the product?
The community engagement side can be a little confusing at first
What problems is the product solving and how is that benefiting you?
PR outreach; reporting; community management
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