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Nexthink - Continuing to help change our game
What do you like best about the product?
Difficult to isolate one area. The contextualised dashboards are excellent for a top level sense check of how things are going generally and are managerially friendly.
What do you dislike about the product?
It can sometimes be a little difficult to find what you're after. Simply because there's so much to dig into. It's hardly a complaint really.
What problems is the product solving and how is that benefiting you?
Nexthink is invaluable for analysis relating to Problems (in the ITIL sense of the word) and trend analysis. The binary profiling function in particular is a very quick way of ascertaining how an application or executable is behaving within our company compared with other companies data which is anonymised and available for such benchmarking. The use of a growing list of remote actions to either acquire information from target devices or to deploy a remidation to a target group is helping us resolve repeat issues on the fly.
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Nexthink and it's value to our organization
What do you like best about the product?
Nexthink does a great job showing us all of the vital information we need to see how devices are performing in the environment in great detail from OS level values to applications installed on the device. Our support teams use Nexthink every day as part of their troubleshooting.
The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point.
The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point.
What do you dislike about the product?
DEX scores can be challenging to set up. By that I mean the thresholds for good and bad performance levels. However once configured it works great.
What problems is the product solving and how is that benefiting you?
Nexthink allows us to compare performance between different hardware models, software versions, and locations.
Remote actions allow us to immediately correct an issue or gather data. They also allow for scheduled data gathering or corrective actions.
My personal favorite is the timeline for a device so I can visually see what is happening on a machine over the course of day.
Remote actions allow us to immediately correct an issue or gather data. They also allow for scheduled data gathering or corrective actions.
My personal favorite is the timeline for a device so I can visually see what is happening on a machine over the course of day.
Nexthink has changed the way we manage our entire IT ecosystem
What do you like best about the product?
So many things I like about Nexthink, my top 5
Amplify - outstanding L1 tool with easy integration
Single Device View - excellent for device performance root cause
Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's)
Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base
Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues
Amplify - outstanding L1 tool with easy integration
Single Device View - excellent for device performance root cause
Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's)
Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base
Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues
What do you dislike about the product?
While Nexthink has a lot of ways to diagnose problem areas, sometimes being prescriptive isn't always clear.
The tool is vast, there's a learning curve because of the rich and varied feature set.
Migration to Infinity took a long time.
The tool is vast, there's a learning curve because of the rich and varied feature set.
Migration to Infinity took a long time.
What problems is the product solving and how is that benefiting you?
Nexthink primarily helps us improve our colleagues digital expereience. We're now getting to the point where we're able to compare the hard device perfomance metrics against what the colleagues actually think about thier device, as well as the core products they use day in day out.
Very good tool to investigate users IT experience
What do you like best about the product?
It's easy to use, the user interface is super intuitive and there is a ton of templates for dashboards, remote actions and investigations in their library.
What do you dislike about the product?
Nexthink has it's own Data Language. It's pretty hard to learn.
What problems is the product solving and how is that benefiting you?
It's easy to install or uinstall software on multiple devices. You just create an investigation and afterwards you can (un)install software only for devices found in that investigation. Furthermore you are able to be proacitve when it comes to crashing processes or executables.
Nexthink has transformed our IT
What do you like best about the product?
The ability to easily diagnose issues in our IT environment and the ability to automate solutions has helped save many support hours and greatly improved our user experience.
What do you dislike about the product?
Nexthink does not always tells us the cause of what is going wrong in our environment. It does provides us with data and tools to diagnose
What problems is the product solving and how is that benefiting you?
Reducing It support tickets via automated remediation
Automation is keeping our devices secure with updated security software
Historical data to view what changed on a system
Automation is keeping our devices secure with updated security software
Historical data to view what changed on a system
Nexthink has been an exceptional addition to our End-User Technology arsenal
What do you like best about the product?
The deep insights into how technologies are impacting the experience for our end-users
What do you dislike about the product?
NQL querries can make getting to the right data challenging.
What problems is the product solving and how is that benefiting you?
Helps to finally lift of the vail of darkness into the compunded impacts of all of the technologies and services consumed by end-users.
Client Support can be so easy...
What do you like best about the product?
if you use nexthink!
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
What do you dislike about the product?
Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity
What problems is the product solving and how is that benefiting you?
nexthink is saving time because we can troubleshoot nearly all problems appearing on our clients
From reactive to proactive, now leading the way.
What do you like best about the product?
The sheer amount of data we have no visibility of and the ability to correlate them.
What do you dislike about the product?
Writing NQL can be complicated, but is getting easier with the use of AI
What problems is the product solving and how is that benefiting you?
Allowing the support teams to be proactive and attribute a score to the service we provide.
Your IT health on the Fingertip
What do you like best about the product?
Fast, reliable info about any device in our business (if its turned on) Dashboards with the needed information Alerts for anything that should be checked
What do you dislike about the product?
It's hard to say that i dislike something about it. It's more like I'm missing something in it, but they are working on it, so I'm quite happy with the product
What problems is the product solving and how is that benefiting you?
Nexthink helps us spot IT issues before they become major problems. It gives us real-time insights into system performance and user experience. This proactive approach has reduced downtime and frustration for everyone, making our IT management more efficient and improving overall productivity.
Nexthinks consisten improvement of their Innovative Solutions
What do you like best about the product?
Nexthink helps to understand our IT infrastructure. Helps to identify and resolve problems quicker, but also to optimize the IT environement and what is most important improve the user experience.
What do you dislike about the product?
It takes some time to learn how to use the platform effectively. There are good articles and the community is great, but still it needs focus on the topic.
What problems is the product solving and how is that benefiting you?
We can proactively identify problems and fix them before the user notices them and they restrict their work. It helped us with some task, where we coud not find a proper way to do them with other tools like SCCM, Intune etc. which should be able to solve them too.
Recognize problems in the IT infrastructure and react in a timely manner.
Recognize problems in the IT infrastructure and react in a timely manner.
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