Nexthink Infinity Platform

What do you like best about the product?

Nexthink’s value comes from the data attributes it collects, the ability to apply fixes from the library to achieve immediate ROI, and how easy it is to set up and use quickly. The ability to ask questions using Workspace AI has also significantly reduced the need for dedicated data analyst support on my team.

What do you dislike about the product?

The main challenge is the à la carte licensing model, which can make it difficult to fully scale adoption and take advantage of the broader platform capabilities.

What problems is the product solving and how is that benefiting you?

We are using Nexthink to support SAM, HAM, and Service Desk MTTR reduction. In some cases, Nexthink also helps us identify and resolve issues before a ticket is needed.

What do you like best about the product?

What I like best about Nexthink is that they continuously evolve and improve the product. The UI is intuitive and easy to use, making it simple to navigate dashboards and find insights quickly. Workspace AI has been incredibly helpful for analyzing issues, answering questions in natural language, and accelerating troubleshooting.

Nexthink provides a vast amount of endpoint telemetry that is crucial for understanding and improving the digital employee experience. The platform performs well even when working with large datasets, and its integrations help bring together information from multiple tools into a single view.

From an ROI perspective, Nexthink helps our team proactively identify and resolve issues before they impact users, reducing support effort and improving productivity. The onboarding experience and customer support have also been positive, and the company continues to invest in innovation and new capabilities that add value over time.

What do you dislike about the product?

One area where Nexthink could improve is helping customers better translate technical insights into measurable business value. The platform provides a tremendous amount of telemetry, analytics, and visibility into the digital employee experience, but it can sometimes be challenging to connect those technical metrics directly to business outcomes that resonate with leadership teams.

While the data is incredibly powerful, more out-of-the-box business-focused dashboards, ROI reporting, and executive-level insights would make it easier to demonstrate the impact of Nexthink investments across the organization.

What problems is the product solving and how is that benefiting you?

Nexthink helps us gain deep visibility into endpoint performance and the overall digital employee experience across our environment. This visibility allows us to identify issues faster and understand their impact before they become widespread.

One of the biggest benefits has been shifting from a reactive support model to a proactive one. Instead of waiting for users to report problems, we can detect experience degradations through telemetry and address them before they significantly impact productivity.

Nexthink also enables the proactive creation of incidents based on experience data, helping our IT teams respond more quickly and reducing downtime for end users. In addition, self-healing automations allow us to automatically remediate common issues, minimizing manual effort, improving operational efficiency, and delivering a better employee experience.

What do you like best about the product?

Nexthink truly serves as a “Swiss Army knife” for IT operations. It provides deep visibility into device performance, enhanced by AI-driven insights that not only identify issues but also guide teams toward effective resolution. Its AI capabilities extend further by analyzing tool usage at the departmental level, helping us determine whether our investments are actually driving improved efficiency.

By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making.

What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated.

On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations.

What do you dislike about the product?

Becasue Nexthink is so expansive, starting out can be daunting. Keep goals small to begin with and have a few quick wins that demonstrate Nexthink's value quickly. Executive support and investment will soon follow.

What problems is the product solving and how is that benefiting you?

I’ll share one use case that’s completely outside the box: real estate. We didn’t have a reliable way to measure how many people were coming into the office over time. By establishing locations from detailed network information, we were able to distinguish between remote and corporate sites. That visibility helps us make smarter decisions about our real estate footprint.

Integrations with our hardware vendor not only show when our devices hit the factory floor; with that same visibility, we can establish SLAs and determine whether our vendor is meeting shipping and delivery timelines. We can also confirm that devices are delivered to the person the device is intended for.

What do you like best about the product?

I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate.

What do you dislike about the product?

Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time

What problems is the product solving and how is that benefiting you?

Nexthink saves time by eliminating the need to ask users to run commands for Wi-Fi details and IP checks. I can get real-time deep data on hardware and software, improving efficiency in troubleshooting and maintaining MTTR.

My main use cases for Nexthink  are deployment, patch management, machine reloading, remediation, tasks, security, Office deployment, and application deployment, as well as keeping a register of how many machines are on the network and for billable cases.

Regarding my main uses for Nexthink , the primary applications are reloading the machine, installing applications remotely, running background batch scripts, PowerShell, gathering information, troubleshooting steps, and backend support and backups.

Nexthink has positively impacted my organization by giving us versatility, which is very good to have in the IT-related field that we are in. As most MSPs compete intensely, it does make us stand out by giving all types of packages and being able to sell it in that manner.

Regarding specific outcomes or metrics I have seen because of Nexthink's versatility, customer retention has definitely improved. Dashboards played a big part in showing what customers are paying for and what we have been doing to address all the gray areas that customers never see. Dashboards and reporting have definitely helped us.

Nexthink's best features are definitely remote support and the ability to work across platforms, such as macOS. That was a very nice and niche help, especially when competing with InTune, which is one of the things we also use it for. It is a much cheaper alternative than InTune.

MacOS support specifically has helped our team because InTune does stand up against it, but where Nexthink wins is the cost involved. InTune is very expensive for most customers, especially the customers that we take on. We normally take on customers that are recovering financially after the COVID situation. This definitely stood out and made us a competitive company.

I think Nexthink can be improved in some areas. There are little bugs that one would want to address, but I understand it is not always possible. However, I think the integration part needs more APIs and more platforms to integrate from a reporting perspective, to not only accommodate customers with various platforms, but the API integration would really help a lot.

I have been using Nexthink for roughly three years altogether.

Nexthink is stable. The majority of the time, we monitor it and we monitor the agent. Nexthink's agent is pretty solid, especially when it comes to upgrades. Upgrading the agent is much smoother than I thought and smoother than with other agents we have used before.

Nexthink's scalability is pretty significant. We can take our existing staff and expand it and make them essentially super users and get more customers in the door with less staff.

Nexthink's customer support is excellent, on point, and very proactive.

I previously used InTune, only because that is what the customer really wanted.

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

I have seen a return on investment with Nexthink; it definitely gave us cost-effectiveness. We definitely did not have a need for additional support staff. Nexthink enabled our current support staff to become super users and they have really helped us to expand on our financials.

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

Before choosing Nexthink, I evaluated other options. InTune was the biggest one, and there was also another option for macOS as a console for that, though I cannot recall the name now, but we really use Mac. Because it was a centralized place to manage both operating systems seamlessly, that was essentially the best option.

My advice to others looking into using Nexthink is to not hesitate and go for it. It is an absolute powerhouse of a tool. Even if you just use it as a second backup to your primary deployment or infrastructure tool, definitely go for it. It has the potential to stand out amongst the rest. I would rate this product an 8 out of 10.

On-premises

Amazon Web Services  (AWS )