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    Nexthink Infinity Platform

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    Deployed on AWS
    Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.

    Overview

    Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.

    Highlights

    • See; Diagnose; Fix

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Nexthink Infinity Platform

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    36-month contract (1)

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    Dimension
    Description
    Cost/36 months
    Workplace Experience
    Nexthink Workplace Experience
    $2,400.00

    Vendor refund policy

    No Refunds

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

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    Product comparison

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    Updated weekly

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
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    Overview

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    AI generated from product descriptions
    Digital Environment Monitoring
    Provides comprehensive visibility across multiple IT environments and digital workplaces
    Automation Platform
    Enables continuous improvement and automated management of digital infrastructure
    Diagnostic Capabilities
    Offers advanced diagnostic tools for identifying and analyzing IT system performance and issues
    Remediation Framework
    Supports automated problem resolution and system optimization processes
    Cross-Environment Analysis
    Delivers insights and management capabilities across diverse technological ecosystems
    Continuous Mapping
    Continuous infrastructure dependency and communication mapping without manual scheduling
    Ecosystem Visualization
    Comprehensive visualization of dependencies across hybrid cloud and on-premises environments
    Workload Assessment
    Detailed mapping and modeling capabilities for infrastructure workload migration analysis
    Deployment Speed
    Rapid deployment mechanism for infrastructure discovery and mapping
    Digital Environment Monitoring
    Provides comprehensive visibility across multiple IT environments and digital workplaces
    Automation Platform
    Enables continuous improvement and automated management of digital infrastructure
    Diagnostic Capabilities
    Offers advanced diagnostic tools for identifying and analyzing IT system performance and issues
    Remediation Framework
    Supports automated problem resolution and system optimization processes
    Cross-Environment Analysis
    Delivers insights and management capabilities across diverse technological ecosystems

    Contract

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    Standard contract

    Customer reviews

    Ratings and reviews

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    4.5
    2 ratings
    5 star
    4 star
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    1 star
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    2 AWS reviews
    |
    358 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Pankaj B.

    Excellent monitoring tool

    Reviewed on Oct 03, 2025
    Review provided by G2
    What do you like best about the product?
    It's Dex reports, monitoring parameters, investigations, campaigns and remote actions.
    What do you dislike about the product?
    There are some disadvantages while filtering out devices from Investigation results.
    What problems is the product solving and how is that benefiting you?
    It helps monitor all the environment endpoints with their real time health standards.
    Matt C.

    Empowering our business to transform employee experience

    Reviewed on Sep 25, 2025
    Review provided by G2
    What do you like best about the product?
    Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey.
    What do you dislike about the product?
    We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap.
    What problems is the product solving and how is that benefiting you?
    At first, our focus is on the most common opportunities: optimizing application licenses, providing our global support teams with more data to improve first call resolution rates and reduce mean time to resolve, gathering employee sentiment, and gaining insights into hardware performance across different user personas to ensure technology is appropriately sized. We also aim to support other stakeholders throughout the enterprise by offering more data on how employees interact with, utilize, and experience their products. Looking further ahead, we plan to address longer-term challenges such as service or QoS alerting, as well as integrating with other systems like HRIS, enterprise architecture, and contract management to support a range of use cases.
    Insurance

    Improve you employee experience and ensure to understand evolutions in an ever changing world

    Reviewed on Sep 25, 2025
    Review provided by G2
    What do you like best about the product?
    * Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective
    * Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now
    * Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)
    * integrated AI capabilities (Nexthink Assist)
    What do you dislike about the product?
    * sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events
    * delegation model is limited (even if some improvement in the last releases)
    * administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance)
    What problems is the product solving and how is that benefiting you?
    * DEX monitoring over time
    * Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes)
    * Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft)
    * Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...)
    * Ability to split causes btw Device / Connectivity, Application
    Manufacturing

    Powerful end-user experience insights, enabling proactive IT support and smarter decision-making.

    Reviewed on Sep 23, 2025
    Review provided by G2
    What do you like best about the product?
    Automation and Remediation.
    The ability to communicate directly with users through targeted campaigns.
    ailored views for different teams make it easier to align IT with business goals.
    What do you dislike about the product?
    Nexthink sometimes flags performance issues based on CPU usage patterns that don’t accurately reflect real-world user experience. For example, single-threaded apps may appear underutilized on multi-core machines, triggering unnecessary alerts.
    Certain metrics lack contextual correlation, making it harder to understand the root cause without diving into multiple views.
    What problems is the product solving and how is that benefiting you?
    Nexthink allows IT to engage users directly through surveys and campaigns, gathering feedback to guide improvements. It consolidates data across devices, applications, and networks into a single platform, making it easier to diagnose and resolve issues.
    Jose MarĂ­a P.

    Game Changer for IT the Future is Now

    Reviewed on Sep 23, 2025
    Review provided by G2
    What do you like best about the product?
    Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.
    This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
    Nexthink helps IT become a strategic partner, not just a support function. It allows us to:

    Detect and fix issues before they impact productivity.
    Understand user sentiment and device health.
    Deliver targeted communications and support.
    Continuously improve the digital workplace.

    In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
    What do you dislike about the product?
    Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.
    If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
    What problems is the product solving and how is that benefiting you?
    Nexthink enables us to shift from a reactive IT model to a proactive and experience-driven approach. It helps us detect and resolve issues before they impact productivity, improving both employee satisfaction and operational efficiency. Through its automation capabilities and real-time insights, we can identify global patterns and understand which issues truly affect users and devices. This allows us to allocate resources more effectively and focus on what really matters—delivering a seamless digital experience.
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