
Overview
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Highlights
- See; Diagnose; Fix
Details
Unlock automation with AI agent solutions

Features and programs
Buyer guide

Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/36 months |
---|---|---|
Workplace Experience | Nexthink Workplace Experience | $2,400.00 |
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No Refunds
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Standard contract
Customer reviews
Excellent monitoring tool
Empowering our business to transform employee experience
Improve you employee experience and ensure to understand evolutions in an ever changing world
* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now
* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)
* integrated AI capabilities (Nexthink Assist)
* delegation model is limited (even if some improvement in the last releases)
* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance)
* Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes)
* Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft)
* Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...)
* Ability to split causes btw Device / Connectivity, Application
Powerful end-user experience insights, enabling proactive IT support and smarter decision-making.
The ability to communicate directly with users through targeted campaigns.
ailored views for different teams make it easier to align IT with business goals.
Certain metrics lack contextual correlation, making it harder to understand the root cause without diving into multiple views.
Game Changer for IT the Future is Now
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.