Nexthink Infinity Platform

What do you like best about the product?

I use Nexthink to track and maintain our laptop fleet, and Spark helps us proactively resolve laptop issues. I like that Nexthink helps me understand how our fleet is doing and find fleet-wide patterns and root causes we can engineer out to reduce support needs. Spark, Agentic, Amplify, and Forge look pretty cool. The Agentic layer helps resolve issues, document what we fixed and how in our knowledge, and teach others to use the data and tools to fix real issues in the field for our user population. It’s making real dents in our support workloads in a good way. Setup was good; I had a good PS person, and our account rep helped guide us a lot. It gave us a good foundation that I still view as a good investment two years later.

What do you dislike about the product?

I don’t like that my data falls off after a certain number of months or days. I know storage isn’t free, but I can’t look for patterns going back a year if I only have a limited number of months of data to work with.

What problems is the product solving and how is that benefiting you?

I use Nexthink to track and maintain our laptop fleet, understand end-user challenges, and find fleet-wide patterns so we can engineer out root causes and reduce support needs. Its agentic layer helps resolve issues, document fixes, and teach others to fix field issues, reducing our support workload.

What do you like best about the product?

I like Nexthink’s intuitive, simple, user-friendly interface. Workspace makes it easy to find the information I need, from basic information to analysis, comparison charts, suggestions, guides, and steps for achieving an objective. I find that very helpful. Monitoring over 100 applications is the feature I find most useful because it gives us visibility into their usage, utilization, and health, and the module keeps evolving. Nexthink also gives us visibility into the estate’s health and status and users’ application experience, helping us pinpoint where that experience may be degraded and support users proactively rather than reactively.

What do you dislike about the product?

I’d like Nexthink to make it easier to pinpoint exactly what is causing an issue on an end user’s device. Some parameter and data calculations are too complex and don’t make sense to me, even when I read the documentation or get an explanation from support. The numbers can also be incorrect: for example, Nexthink may show that a user used their laptop for 3 hours when they typically used it for 8. The overall DEX score calculation can be confusing too, especially when the documentation says it reflects an average or the experience most users have, but scores in my environment don’t seem to line up clearly.

What problems is the product solving and how is that benefiting you?

Nexthink gives us visibility into the health and status of our entire estate and the end-user experience across applications, including where that experience is suffering or getting degraded, so we can pinpoint where a problem may be occurring.

What do you like best about the product?

I like Nexthink’s proactive approach and the DEX score. It gives me very good analysis of what’s happening on a PC and helps me diagnose the root cause of an issue better. The initial setup was good.

What do you dislike about the product?

nothing

What problems is the product solving and how is that benefiting you?

I use Nexthink for a proactive approach. I like the DEX score and its analysis of what’s happening on a PC, which helps me diagnose the root cause of an issue better.

What do you like best about the product?

It can automatically identify devices and remediate issues as needed.

What do you dislike about the product?

I can’t access the data for my dashboards through a dataflow.

What problems is the product solving and how is that benefiting you?

It helps deflect tickets away from the service desk.

What do you like best about the product?

The most helpful thing about Nexthink is the insights into the end user device which results in the ability to create proactive solutions for our end user devices.

What do you dislike about the product?

The limitation in analyzing office add-ins.

What problems is the product solving and how is that benefiting you?

We use Nexthink to reduce loss of time due to technical issues. By reducing loss of time this results in a cost savings because time is money in the legal field.