Sold by: Nexthink SA
Deployed on AWS
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
4.6
Overview
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Highlights
- See; Diagnose; Fix
Details
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Deployed on AWS
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Dimension | Description | Cost/36 months |
|---|---|---|
Workplace Experience | Nexthink Workplace Experience | $2,400.00 |
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No Refunds
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Updated weekly
By Nexthink SA
By NEXTHINK FRANCE
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
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Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Automation and Remediation
Provides automation and remediation capabilities for IT operations and digital workplace management
Diagnostic Capabilities
Includes diagnostic functionality to identify and analyze issues within IT environments
Digital Workplace Optimization
Enables continuous monitoring and optimization of digital workplace performance and user productivity
Unified IT Operations Platform
Integrates monitoring, diagnostics, and remediation functions within a single platform for IT teams
Continuous Monitoring
Provides continuous visibility without scheduling requirements
Dependency Mapping
Enables visibility of all dependencies and communications across infrastructure
Hybrid Environment Discovery
Supports discovery and assessment of hybrid ecosystem configurations
Workload Migration Modeling
Facilitates modeling and assessment of workloads for migration planning
Automation and Remediation
Provides automation and remediation capabilities for IT operations and digital workplace management
Diagnostic Capabilities
Includes diagnostic functionality to identify and analyze issues within IT environments
Digital Workplace Optimization
Enables continuous monitoring and optimization of digital workplace performance and user productivity
Unified IT Operations Platform
Integrates monitoring, diagnostics, and remediation functions within a single platform for IT teams
Standard contract
Customer reviews
Casper v.
Deep Insights, Real-Time Data, and Highly Customizable
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
Deep insights, customizability, real-time
What do you dislike about the product?
Support for software development best practices (stage gating, code repositories, dev/test/prod environments) is lacking, limited RBAC options, little attention to in control / security & compliance topics
What problems is the product solving and how is that benefiting you?
Keeping users in the flow of work, saving lost hours
reviewer2814924
Remote actions have transformed daily troubleshooting and now save significant support time
Reviewed on Apr 16, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Nexthink is remote actions for specific tools, which I use for basic troubleshooting and checking the user's machine.
A quick specific example of when I used Nexthink for troubleshooting is when I observe that a machine is running very slowly. I check the performance of the machines using Nexthink, which helps me clear the cache and cookies, as well as remove the temp and prefetch files.
Additionally, I check company-wide how the machines are performing and what exactly is causing the issues and failures.
How has it helped my organization?
Nexthink has positively impacted my organization significantly, as I experience considerable time-saving when interacting with users, and the billing is also very effective, making it useful for most of our team members.
Time savings with Nexthink are very helpful, but the money-saving aspect is managed at the organizational level, and we are not certain about those details.
What is most valuable?
The best features Nexthink offers in my experience include the ability to analyze all machines as well as the specific remote actions that I can utilize.
The remote actions feature is valuable because if a machine is performing slowly, I can clear the temp and prefetch files. We have created many remote actions for time-saving purposes, which I use on a daily basis.
Regarding time savings, if I were to take remote control of the user's machine using any other remote action tool and troubleshoot it, it would consume a lot of time. Using Nexthink's remote action feature, I simply need to initiate the command, and it runs in the background without taking control of the user's machine, making this very flexible.
What needs improvement?
Nexthink can improve by incorporating multiple tools. While the current state of Nexthink is good, interactive AI would be more helpful, which is what I am expecting.
As for needed improvements, I do not have much more to add beyond this.
For how long have I used the solution?
I have been using Nexthink for three years.
What do I think about the stability of the solution?
Nexthink is very stable.
Which other solutions did I evaluate?
Before choosing Nexthink, we did not evaluate other options. We used Bomgar as a remote action tool, but we are still using that alongside Nexthink.
What other advice do I have?
The advice I would give to others looking into using Nexthink is that it depends upon their business requirements, so I cannot give them general suggestions. I would rate my overall experience with Nexthink a 9 out of 10.
Jack R.
Fast Troubleshooting with Some UI Challenges
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
I love how extremely fast Nexthink is - by the time my finger finishes clicking the button, responses have already started to roll in. It also makes it very simple to coordinate complex workflows, which is a big plus for me.
What do you dislike about the product?
User interfaces are often not designed with common support workflows in mind. Data can be very hard to access in context. NQL is often not well-documented or intuitive. Nexthink's own AI struggles to write functional NQL. One look at Workflow tells me the designer has never used it (no copy and paste?!?).
What problems is the product solving and how is that benefiting you?
I use Nexthink for measuring employee digital experience, preventing issues, and troubleshooting. It instantly returns data to troubleshoot and rolls out remediations at scale.
Sherif M.
DEX is the core for enhancing IT
Reviewed on Apr 13, 2026
Review provided by G2
What do you like best about the product?
AI support is very useful. It helps with issue troubleshooting and allows for a deeper dive to identify the root cause.
What do you dislike about the product?
Nothing to complain about—everything is perfect. The support team and the documentation were very helpful.
What problems is the product solving and how is that benefiting you?
It’s been very helpful for managing my end users and improving their digital employee experience.
Law Practice
Nexthink is a fantastic product - highly recommend
Reviewed on Apr 13, 2026
Review provided by G2
What do you like best about the product?
It gives us insights into issues we have never had, while allowing us to proactively resolve problems. We are very excited to begin using Spark.
What do you dislike about the product?
There are frequent "we ran into an issue" screen that requires a refresh on certain screens - it is more of an annoyance than anything else.
What problems is the product solving and how is that benefiting you?
We are getting insights into device performance that we've never had (full hard drives, system crashes) that allow us to reach out to the users first, before they open a ticket.