Nexthink Infinity Platform

What do you like best about the product?

The best thing about Nexthink is its flexibility. With just a few clicks, you can create custom actions and target a perfectly-tailored list of devices.

What do you dislike about the product?

Nexthink's UI design often leaves some things to be desired. Features that should be front and center are often buried several pages deep. Because of this, my workflow involves having about 4-5 tabs open for simple testing iterations, etc.

It's painfully obvious that Nexthink's UI designers have never actually used the product.

What problems is the product solving and how is that benefiting you?

Nexthink provides a tool for our helpdesk to quickly gather diagnostics to help quantify problems experienced by end users
We also use it to create customized reports and gather data from endpoints
We use Nexthink to quickly remediate issues and automate workflows

What do you like best about the product?

Nexthink gives insightful visibility, where we get performance metrics or sentiments
The app has brilliant monitors, which helps us capture potential harms or disruptions
Nexthink helps us engage with multiple players in a company, and this resolves issues with workflow and productivity
We integrate Nexthink with multiple IT services, increasing productivity

What do you dislike about the product?

Nexthink has detailed data and instructions that makes users need more information and training
The complex Nexthink installation process Makes the app less efficient

What problems is the product solving and how is that benefiting you?

We get a comprehensive HR report from Nexthink, which helps us control interactions with different employees
The application gives us an insightful report on employees performance and their demands
We get AI diagnostics solutions from the app, giving us quality security detectors

What do you like best about the product?

Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.

The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.

Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing.

What do you dislike about the product?

While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive.

What problems is the product solving and how is that benefiting you?

Nexthink has been instrumental in addressing several critical IT challenges, providing tangible benefits to our operations:

We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security.
We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment.
We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience.
We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance.
We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations.
Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources.

These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction.

What do you like best about the product?

DEX, Remote Actions, Scores, End user Devices Ports and Network

interaction with various 3rd party apps
intune

What do you dislike about the product?

End user Devices Ports and Network information and the ports

What problems is the product solving and how is that benefiting you?

Different Dashboards to quickly analyse the end user device and troubleshoot at earliest

What do you like best about the product?

Nexthink gives us access to invaluable data to help drive our various technology teams.

What do you dislike about the product?

Small learning curve and because it offers so much it can be overwhelming.

What problems is the product solving and how is that benefiting you?

Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.