Nexthink Infinity Platform

What do you like best about the product?

Nexthink is amazing when it comes to solving employee issues related to IT. The tool gives our It teams complete visibility and they are able to view and resolve IT issues to ensure employees productivity is never affected by IT problems.
By solving IT issues on time, employee have a better experience and they become more productive.
I like that Nexthink makes it easy to correct employee feedback regarding IT related issues they might be facing and whether they're satisfied by the solutions offered.
For the IT teams, Nexthink offers AI features that help automate manual tasks for better performance.

What do you dislike about the product?

There is nothing to worry about with Nexthink in place. It has delivered and we have best employee experience.

What problems is the product solving and how is that benefiting you?

With Nexthink, we have been ample to enhance employee experience thanks to easy support from IT teams which ensures teams are productive and satisfied. It has been amazing.

What do you like best about the product?

Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements.

What do you dislike about the product?

One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space.

What problems is the product solving and how is that benefiting you?

Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best).

What do you like best about the product?

What I appreciate most is the capability to view and connect nearly all elements within the environment as data points. This feature supports me in virtually every part of my role as an Endpoint Engineer.

What do you dislike about the product?

The bucketizing of the data can be frustrating. Specifically, the granularity of most application data is 15min. This is a long time to correlate connectivity or application performance. Additionally, if you are not offloading the data the retention period/frame can be a bit to work around.

What problems is the product solving and how is that benefiting you?

We primarily leverage it for proactive License Reclamation and Automated Repair of identified issues.

Beyond these automations, Nexthink significantly empowers our Support Teams by providing instant access to historical issue data and enabling the rapid correlation of scope during widespread incidents.

The financial impact has been clear: this year, we achieved our Return on Investment (ROI) through substantial savings from both recovered employee hours and hard-cost license reclamation. This capability allows us to respond to issues faster and maintain a higher situational awareness, delivering both operational efficiency and a crucial cost benefit to the organization.

What do you like best about the product?

Insights on the digital experience of other companies that can be used as benchmarks

What do you dislike about the product?

The cost is high would be my only criticism, which is not really a criticism.

What problems is the product solving and how is that benefiting you?

Helping us control software licensing cost through automation.
Providing a communication platform (campaigns) to keep user informed about upgrades or incidents.
Giving us insight into the Digital Experience score for our organization compared to others and actions we can take to improve.

What do you like best about the product?

Nexthink is an amazing platform, It combines deep insight into both IT performance and employee experience. Nexthink is just not a tool for tracking system health, but a way to truly understand how employees are interacting with their devices and software. Nexthink also helps in providing real time visibility across the entire digital environment. Nexthink's built in engagement tools are underrated, that is being able to reach out user directly.

What do you dislike about the product?

As far as my experience with it, i have not faced anything in it.

What problems is the product solving and how is that benefiting you?

Nexthink is helping in solving the problem of lack of visibility into the real end user experience. In earlier times, It team was able to knew only something was wrong when someone submitted the ticket but by that productivity had already taken a hit. Nexthink is helping by giving us real time insight into what users are actually experiencing.