Sold by: NEXTHINK FRANCE
Deployed on AWS
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
4.6
Overview
Nexthink Infinity - the market's first automation and remediation platform - delivers unparalleled visibility across all environments so all IT teams can continuously improve the digital workplace to optimize productivity and cost.
Highlights
- See; Diagnose; Fix
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Deployed on AWS
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Dimension | Description | Cost/36 months |
|---|---|---|
Workplace Experience | See, diagnose, and fix digital workplace issues | $2,400.00 |
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Updated weekly
By NEXTHINK FRANCE
By Nexthink SA
By NinjaOne
Top
10
In Vulnerability and Patch Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
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AI generated from product descriptions
Automation and Remediation
Provides automation and remediation capabilities for IT operations and digital workplace management
Diagnostic Capabilities
Includes diagnostic functionality to identify and analyze issues within IT environments
Digital Workplace Optimization
Enables continuous monitoring and optimization of digital workplace performance and user productivity
Unified IT Operations Platform
Integrates monitoring, diagnostics, and remediation functions within a single platform for IT teams
Automation and Remediation
Provides automation and remediation capabilities for IT operations and digital workplace management
Diagnostic Capabilities
Includes diagnostic functionality to identify and analyze issues within IT environments
Digital Workplace Optimization
Enables continuous monitoring and optimization of digital workplace performance and user productivity
Unified IT Operations Platform
Integrates monitoring, diagnostics, and remediation functions within a single platform for IT teams
Unified Endpoint Management Platform
Single platform for managing, deploying, and controlling endpoints across the infrastructure.
Automated Patch Vulnerability Remediation
Automatic identification and remediation of patch-based vulnerabilities at scale across endpoints.
Real-time Endpoint Visibility
Real-time visibility and monitoring capabilities across all managed endpoints.
Multi-endpoint Security Control
Centralized security and control mechanisms applicable to all endpoints in the environment.
Rapid Deployment and Onboarding
Fast deployment capabilities with quick learning curve and user-friendly interface for IT teams.
Standard contract
No
Customer reviews
Computer Games
A Game-Changer for Endpoint Visibility and Proactive Support
Reviewed on Jun 18, 2026
Review provided by G2
What do you like best about the product?
What I like best about Nexthink is that they continuously evolve and improve the product. The UI is intuitive and easy to use, making it simple to navigate dashboards and find insights quickly. Workspace AI has been incredibly helpful for analyzing issues, answering questions in natural language, and accelerating troubleshooting.
Nexthink provides a vast amount of endpoint telemetry that is crucial for understanding and improving the digital employee experience. The platform performs well even when working with large datasets, and its integrations help bring together information from multiple tools into a single view.
From an ROI perspective, Nexthink helps our team proactively identify and resolve issues before they impact users, reducing support effort and improving productivity. The onboarding experience and customer support have also been positive, and the company continues to invest in innovation and new capabilities that add value over time.
Nexthink provides a vast amount of endpoint telemetry that is crucial for understanding and improving the digital employee experience. The platform performs well even when working with large datasets, and its integrations help bring together information from multiple tools into a single view.
From an ROI perspective, Nexthink helps our team proactively identify and resolve issues before they impact users, reducing support effort and improving productivity. The onboarding experience and customer support have also been positive, and the company continues to invest in innovation and new capabilities that add value over time.
What do you dislike about the product?
One area where Nexthink could improve is helping customers better translate technical insights into measurable business value. The platform provides a tremendous amount of telemetry, analytics, and visibility into the digital employee experience, but it can sometimes be challenging to connect those technical metrics directly to business outcomes that resonate with leadership teams.
While the data is incredibly powerful, more out-of-the-box business-focused dashboards, ROI reporting, and executive-level insights would make it easier to demonstrate the impact of Nexthink investments across the organization.
While the data is incredibly powerful, more out-of-the-box business-focused dashboards, ROI reporting, and executive-level insights would make it easier to demonstrate the impact of Nexthink investments across the organization.
What problems is the product solving and how is that benefiting you?
Nexthink helps us gain deep visibility into endpoint performance and the overall digital employee experience across our environment. This visibility allows us to identify issues faster and understand their impact before they become widespread.
One of the biggest benefits has been shifting from a reactive support model to a proactive one. Instead of waiting for users to report problems, we can detect experience degradations through telemetry and address them before they significantly impact productivity.
Nexthink also enables the proactive creation of incidents based on experience data, helping our IT teams respond more quickly and reducing downtime for end users. In addition, self-healing automations allow us to automatically remediate common issues, minimizing manual effort, improving operational efficiency, and delivering a better employee experience.
One of the biggest benefits has been shifting from a reactive support model to a proactive one. Instead of waiting for users to report problems, we can detect experience degradations through telemetry and address them before they significantly impact productivity.
Nexthink also enables the proactive creation of incidents based on experience data, helping our IT teams respond more quickly and reducing downtime for end users. In addition, self-healing automations allow us to automatically remediate common issues, minimizing manual effort, improving operational efficiency, and delivering a better employee experience.
Human Resources
Nexthink: Deep Visibility, Powerful Integrations, and AI Insights That Deliver ROI
Reviewed on Jun 12, 2026
Review provided by G2
What do you like best about the product?
Nexthink truly serves as a “Swiss Army knife” for IT operations. It provides deep visibility into device performance, enhanced by AI-driven insights that not only identify issues but also guide teams toward effective resolution. Its AI capabilities extend further by analyzing tool usage at the departmental level, helping us determine whether our investments are actually driving improved efficiency.
By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making.
What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated.
On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations.
By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making.
What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated.
On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations.
What do you dislike about the product?
Becasue Nexthink is so expansive, starting out can be daunting. Keep goals small to begin with and have a few quick wins that demonstrate Nexthink's value quickly. Executive support and investment will soon follow.
What problems is the product solving and how is that benefiting you?
I’ll share one use case that’s completely outside the box: real estate. We didn’t have a reliable way to measure how many people were coming into the office over time. By establishing locations from detailed network information, we were able to distinguish between remote and corporate sites. That visibility helps us make smarter decisions about our real estate footprint.
Integrations with our hardware vendor not only show when our devices hit the factory floor; with that same visibility, we can establish SLAs and determine whether our vendor is meeting shipping and delivery timelines. We can also confirm that devices are delivered to the person the device is intended for.
Integrations with our hardware vendor not only show when our devices hit the factory floor; with that same visibility, we can establish SLAs and determine whether our vendor is meeting shipping and delivery timelines. We can also confirm that devices are delivered to the person the device is intended for.
Ananya T.
Revolutionized Our Network Support Operations
Reviewed on May 04, 2026
Review provided by G2
What do you like best about the product?
I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate.
What do you dislike about the product?
Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time
What problems is the product solving and how is that benefiting you?
Nexthink saves time by eliminating the need to ask users to run commands for Wi-Fi details and IP checks. I can get real-time deep data on hardware and software, improving efficiency in troubleshooting and maintaining MTTR.
reviewer2804574
Versatile management has boosted remote support, cross-platform control, and customer retention
Reviewed on May 04, 2026
Review from a verified AWS customer
What is our primary use case?
My main use cases for Nexthink are deployment, patch management, machine reloading, remediation, tasks, security, Office deployment, and application deployment, as well as keeping a register of how many machines are on the network and for billable cases.
Regarding my main uses for Nexthink , the primary applications are reloading the machine, installing applications remotely, running background batch scripts, PowerShell, gathering information, troubleshooting steps, and backend support and backups.
How has it helped my organization?
Nexthink has positively impacted my organization by giving us versatility, which is very good to have in the IT-related field that we are in. As most MSPs compete intensely, it does make us stand out by giving all types of packages and being able to sell it in that manner.
Regarding specific outcomes or metrics I have seen because of Nexthink's versatility, customer retention has definitely improved. Dashboards played a big part in showing what customers are paying for and what we have been doing to address all the gray areas that customers never see. Dashboards and reporting have definitely helped us.
What is most valuable?
Nexthink's best features are definitely remote support and the ability to work across platforms, such as macOS. That was a very nice and niche help, especially when competing with InTune, which is one of the things we also use it for. It is a much cheaper alternative than InTune.
MacOS support specifically has helped our team because InTune does stand up against it, but where Nexthink wins is the cost involved. InTune is very expensive for most customers, especially the customers that we take on. We normally take on customers that are recovering financially after the COVID situation. This definitely stood out and made us a competitive company.
What needs improvement?
I think Nexthink can be improved in some areas. There are little bugs that one would want to address, but I understand it is not always possible. However, I think the integration part needs more APIs and more platforms to integrate from a reporting perspective, to not only accommodate customers with various platforms, but the API integration would really help a lot.
For how long have I used the solution?
I have been using Nexthink for roughly three years altogether.
What do I think about the stability of the solution?
Nexthink is stable. The majority of the time, we monitor it and we monitor the agent. Nexthink's agent is pretty solid, especially when it comes to upgrades. Upgrading the agent is much smoother than I thought and smoother than with other agents we have used before.
What do I think about the scalability of the solution?
Nexthink's scalability is pretty significant. We can take our existing staff and expand it and make them essentially super users and get more customers in the door with less staff.
How are customer service and support?
Nexthink's customer support is excellent, on point, and very proactive.
Which solution did I use previously and why did I switch?
I previously used InTune, only because that is what the customer really wanted.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.
What was our ROI?
I have seen a return on investment with Nexthink; it definitely gave us cost-effectiveness. We definitely did not have a need for additional support staff. Nexthink enabled our current support staff to become super users and they have really helped us to expand on our financials.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.
Which other solutions did I evaluate?
Before choosing Nexthink, I evaluated other options. InTune was the biggest one, and there was also another option for macOS as a console for that, though I cannot recall the name now, but we really use Mac. Because it was a centralized place to manage both operating systems seamlessly, that was essentially the best option.
What other advice do I have?
My advice to others looking into using Nexthink is to not hesitate and go for it. It is an absolute powerhouse of a tool. Even if you just use it as a second backup to your primary deployment or infrastructure tool, definitely go for it. It has the potential to stand out amongst the rest. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer2818179
Data insights have reduced manual troubleshooting but have exposed messy raw outputs and binaries
Reviewed on Apr 26, 2026
Review provided by PeerSpot
What is our primary use case?
When I was working from the service desk front for Nexthink , my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than 20 remote use cases and convert that to remote actions, which are now used as troubleshooting done remotely from Nexthink . Additionally, my major use case is about the RAM upgrade for the improvement of device performance on the machines.
I have additional main use cases with Nexthink, including working on system free space, logon speed, and the factors impacting the DEX score negatively such as logon speed, system drive free space, and swap rate of the machine. For system free space, we are trying to utilize the storage sense of Windows, and for logon speed, we are analyzing the events being captured and the time taken for policy upgrades. We are also focusing on application-related scenarios to understand how widely used applications impact the digital experience of end users.
What is most valuable?
The best feature Nexthink offers, in my opinion, is having all the endpoints and all the data available in one place. When a user reports an issue they are not sure about, I can access the platform to see what is causing the problem through the device timeline option in the device view, whether it is the last restart time, application usage, or crash occurrences like a BSOD. I have encountered scenarios where the user faced issues simply because they had not restarted the system or the drive space was critically low and only required clearing cache files on their system. Utilizing Nexthink allows us to create remote actions to clear system cache files efficiently.
One noteworthy feature is the Amplify extension for the ServiceNow tool, which simplifies processes for technicians without extensive training. Instead of needing to guide each technician through our portal, the Amplify feature allows remote actions to be run directly from ServiceNow due to ITSM integration, which has been very helpful. Additionally, dashboards assisting with software licensing have proven beneficial, helping me understand the utilization of Microsoft licenses assigned to a team of 30 people, allowing us to cut costs on unused licenses effectively. These features distinguish Nexthink from other products I have encountered.
Nexthink has positively impacted our organization as it serves the entire fleet, not just individual projects. In our environment, its focus is solely on machines rather than users or specific work, making productivity linked to having a well-functioning system. It provides a common platform for understanding device performance and addressing issues, which I leverage as a Nexthink Digital Experience Analyst to present data-driven insights on machines experiencing RAM issues. This data is instrumental when communicating with the LTS team about necessary RAM upgrades, as I can present clear insights based on operating system data, reducing conflicts regarding understanding. The visibility Nexthink provides ensures that everyone can utilize data to address issues or recognize what is functioning well. This capability fosters collaboration among different teams, providing a transparent, data-driven basis for decisions, thus enabling teams to align on common metrics and monitor application performance effectively.
What needs improvement?
The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.
For how long have I used the solution?
I have been using Nexthink for more than four years, starting from the deployment phase for our company in November and December 2021, and I have been continuously working with Nexthink.
What other advice do I have?
When we worked on compliance issues, we reduced incidents related to patching and polling by 70%, amounting to around 4,000 incidents per month. We also identified and tackled execution crashes, managing to decrease them by 72% after understanding which binaries were causing the issues. Regarding memory upgrades, we analyzed machines with DEX scores below 30 and observed an average increase from 26 points to 59 points across a sample of 40 to 50 machines, reflecting a considerable improvement of 28 points.
Regarding Nexthink's scalability, I find it great. However, my experiences with customer support have been limited, and I do not think it is outstanding. Often, when I encounter conflicts, the responses seem to either rely on AI tools for answers or they claim the information cannot be shared due to confidentiality.
I definitely advise adopting Nexthink because it consolidates all data points in one place, providing data-driven insights that outperform human analysis, making it a valuable tool for anyone considering its implementation. I would rate this review with a rating of 3.