Nexthink Infinity Platform

What do you like best about the product?

The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users.

What do you dislike about the product?

The number of licenses that needs to be purchased for additional features

What problems is the product solving and how is that benefiting you?

Resolving issues with applications that are causing the most frustration for employees.

What do you like best about the product?

The different functionalities that are available to end users and admins. The workspace application has helped me to use Nexthink asd a layman user and gain a better understanding of how the tool works.

What do you dislike about the product?

I wish Nexthink were better with reporting. The application gives some insight into how team members are interacting with the tool. Howerver a more granular reporting with exporting capability would be helpful.

What problems is the product solving and how is that benefiting you?

End users' issues range from connectivity to applications crashing. This is benefiting us by giving the ability to resolve issues more quickly, sometimes before team members can realize there is an issue.

What do you like best about the product?

I really like the remote actions, leveraging workspace to dig deeper and am really excited about what Spark will bring moving forward

What do you dislike about the product?

I would love to not track progress or value from our changes in a spreadsheet. Some what to bring the analytics and value prop into the tool would be a big improvement.

What problems is the product solving and how is that benefiting you?

We are starting to move toward proactive remediation which will smooth employee experience. We are also hoping to leverage NT actions to remediate issues before support is engaged, which would help reduce calls and allow our folks to focus on more complex issues.

What do you like best about the product?

I like how Nexthink provides a trove of data about devices and the software running on them that can be applied to countless use cases across many different departments and workstreams. It enables us as a company to provide the best technology experience for our users by having the tools to pinpoint where issues are and address them precisely and even proactively. Nexthink helps our support teams troubleshoot IT issues by having data on the device, while it also shows software performance information helping our internal app teams track crashes and performance to enhance and debug those applications better. It also assists our software procurement teams in seeing application usage for 3rd party software for better software license management.

What do you dislike about the product?

Nexthink's API and integration tooling could be more mature. Query access is rigid, and the NQL syntax has some inconsistencies across data types. I'd like to allow ad hoc NQL queries via the API instead of requiring every query to be pre-saved with a Query ID first. Standardization of aggregation syntax across data types would also be a big improvement.

What problems is the product solving and how is that benefiting you?

I use Nexthink to get a full picture of how end-user devices are performing and gather user's feedback. It helps troubleshoot IT issues, improve app performance, and manage software licenses effectively.

What do you like best about the product?

The flexibility of the platform is what stands out the most. We use Nexthink for analytics, automation, workflows, license optimization, and Digital Employee Experience initiatives. The visibility into endpoint performance and employee experience helps us to make data-driven decisions. I also really value Workspaces capabilities, which make it easier to explore data, uncover correlation insights, and quickly answer questions. Combined with integrations and workflow automation, Nexthink has quickly become a key platform in our IT operations.

What do you dislike about the product?

There are very few areas for improvement that I see today. If I had to choose one, I would like to see expanded API capabilities to allow more configuration and administration through code. Also, where Nexthink's reporting meets most of our needs, enterprise-level data modeling across multiple business systems is sometimes better handled in dedicate a PowerBI platform.

What problems is the product solving and how is that benefiting you?

Nexthink gives us visibility we previously lacked in both enterprise performance and employee experience. By combining device telemetry and employee sentiment, we can better understand user issues and drive our DEX strategy with confidence. It has also become a valuable tool for our application licensing optimization by allowing us to see actual application usage and make informed decisions about rightsizing, reclamation or retiring licenses. This has improved decision-making, operational, efficiency, and cost optimization.