Nexthink Infinity Platform

What do you like best about the product?

Nexthink is an amazing platform, It combines deep insight into both IT performance and employee experience. Nexthink is just not a tool for tracking system health, but a way to truly understand how employees are interacting with their devices and software. Nexthink also helps in providing real time visibility across the entire digital environment. Nexthink's built in engagement tools are underrated, that is being able to reach out user directly.

What do you dislike about the product?

As far as my experience with it, i have not faced anything in it.

What problems is the product solving and how is that benefiting you?

Nexthink is helping in solving the problem of lack of visibility into the real end user experience. In earlier times, It team was able to knew only something was wrong when someone submitted the ticket but by that productivity had already taken a hit. Nexthink is helping by giving us real time insight into what users are actually experiencing.

What do you like best about the product?

I like how Nexthink provides deep, real-time visibility into the digital employee experience, helping IT move from reactive fixes to proactive improvements.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.

What do you dislike about the product?

Sometimes Nexthink’s setup and data modeling can feel complex, especially when customizing dashboards or queries.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.

What problems is the product solving and how is that benefiting you?

Nexthink helps identify and resolve device, application, and user experience issues proactively before they impact employees.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.

What do you like best about the product?

Nexthink makes it straightforward to learn insights about our IT systems and employees, and issues identified is solved permanently
The program has magnificent analytical capabilities, which comprehensively deals with Performance and productivity
The availability of IT remediation services is also an impressive part of Nexthink
The dashboard for this app is detailed and very engaging
We get proactive measures for IT systems and support, ensuring ghat all problems are handled before a huge damage

What do you dislike about the product?

Nexthink has high demand for resources, from monitoring to performance management
Deployment of Nexthink takes a longer time, and skills required to make the app efficient are specialized

What problems is the product solving and how is that benefiting you?

We use Nexthink to monitor all performance gaps, from our applications, users and even devices
We create seamless helpdesk tickets that ensure we detect and offer brilliant services to our customers
We have embraced an innovative digital employee experience that brings high productivity
In case some incidents are reported, there is precision in handling any situation and pointing out some proactive approach to avoid reoccurrence

What do you like best about the product?

It's Dex reports, monitoring parameters, investigations, campaigns and remote actions.

What do you dislike about the product?

There are some disadvantages while filtering out devices from Investigation results.

What problems is the product solving and how is that benefiting you?

It helps monitor all the environment endpoints with their real time health standards.

What do you like best about the product?

- Generates a lot of data & insights into IT / workplace performance
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept

What do you dislike about the product?

- High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal.

What problems is the product solving and how is that benefiting you?

We want to identify measures to improve efficiency and measure their implementation. This can be in the area of returning unused licenses, improving the hardware lifecycle, or reducing ServiceDesk efforts.