Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
370 reviews
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Nexthink Delivers Deep Insights and Real-Time Visibility for IT and Employee Experience
What do you like best about the product?
Nexthink is an amazing platform, It combines deep insight into both IT performance and employee experience. Nexthink is just not a tool for tracking system health, but a way to truly understand how employees are interacting with their devices and software. Nexthink also helps in providing real time visibility across the entire digital environment. Nexthink's built in engagement tools are underrated, that is being able to reach out user directly.
What do you dislike about the product?
As far as my experience with it, i have not faced anything in it.
What problems is the product solving and how is that benefiting you?
Nexthink is helping in solving the problem of lack of visibility into the real end user experience. In earlier times, It team was able to knew only something was wrong when someone submitted the ticket but by that productivity had already taken a hit. Nexthink is helping by giving us real time insight into what users are actually experiencing.
Absolutely Love This SoftwaPowerful Platform for Proactive IT and Employee Experience Managementre!
What do you like best about the product?
I like how Nexthink provides deep, real-time visibility into the digital employee experience, helping IT move from reactive fixes to proactive improvements.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
Its powerful analytics and integration capabilities make issue detection and resolution fast and data-driven.
What do you dislike about the product?
Sometimes Nexthink’s setup and data modeling can feel complex, especially when customizing dashboards or queries.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
However, once configured, it delivers powerful and reliable insights that make the effort worthwhile.
What problems is the product solving and how is that benefiting you?
Nexthink helps identify and resolve device, application, and user experience issues proactively before they impact employees.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
It improves productivity and satisfaction by giving clear, data-driven visibility into IT performance.
Nexthink; Brilliant and Assertive IT Insight App for Efficient Digital Employment Support
What do you like best about the product?
Nexthink makes it straightforward to learn insights about our IT systems and employees, and issues identified is solved permanently
The program has magnificent analytical capabilities, which comprehensively deals with Performance and productivity
The availability of IT remediation services is also an impressive part of Nexthink
The dashboard for this app is detailed and very engaging
We get proactive measures for IT systems and support, ensuring ghat all problems are handled before a huge damage
The program has magnificent analytical capabilities, which comprehensively deals with Performance and productivity
The availability of IT remediation services is also an impressive part of Nexthink
The dashboard for this app is detailed and very engaging
We get proactive measures for IT systems and support, ensuring ghat all problems are handled before a huge damage
What do you dislike about the product?
Nexthink has high demand for resources, from monitoring to performance management
Deployment of Nexthink takes a longer time, and skills required to make the app efficient are specialized
Deployment of Nexthink takes a longer time, and skills required to make the app efficient are specialized
What problems is the product solving and how is that benefiting you?
We use Nexthink to monitor all performance gaps, from our applications, users and even devices
We create seamless helpdesk tickets that ensure we detect and offer brilliant services to our customers
We have embraced an innovative digital employee experience that brings high productivity
In case some incidents are reported, there is precision in handling any situation and pointing out some proactive approach to avoid reoccurrence
We create seamless helpdesk tickets that ensure we detect and offer brilliant services to our customers
We have embraced an innovative digital employee experience that brings high productivity
In case some incidents are reported, there is precision in handling any situation and pointing out some proactive approach to avoid reoccurrence
Excellent monitoring tool
What do you like best about the product?
It's Dex reports, monitoring parameters, investigations, campaigns and remote actions.
What do you dislike about the product?
There are some disadvantages while filtering out devices from Investigation results.
What problems is the product solving and how is that benefiting you?
It helps monitor all the environment endpoints with their real time health standards.
Flexible and powerful DEX tool
What do you like best about the product?
- Generates a lot of data & insights into IT / workplace performance
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept
What do you dislike about the product?
- High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal.
What problems is the product solving and how is that benefiting you?
We want to identify measures to improve efficiency and measure their implementation. This can be in the area of returning unused licenses, improving the hardware lifecycle, or reducing ServiceDesk efforts.
Empowering our business to transform employee experience
What do you like best about the product?
Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey.
What do you dislike about the product?
We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap.
What problems is the product solving and how is that benefiting you?
At first, our focus is on the most common opportunities: optimizing application licenses, providing our global support teams with more data to improve first call resolution rates and reduce mean time to resolve, gathering employee sentiment, and gaining insights into hardware performance across different user personas to ensure technology is appropriately sized. We also aim to support other stakeholders throughout the enterprise by offering more data on how employees interact with, utilize, and experience their products. Looking further ahead, we plan to address longer-term challenges such as service or QoS alerting, as well as integrating with other systems like HRIS, enterprise architecture, and contract management to support a range of use cases.
Improve you employee experience and ensure to understand evolutions in an ever changing world
What do you like best about the product?
* Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective
* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now
* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)
* integrated AI capabilities (Nexthink Assist)
* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now
* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)
* integrated AI capabilities (Nexthink Assist)
What do you dislike about the product?
* sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events
* delegation model is limited (even if some improvement in the last releases)
* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance)
* delegation model is limited (even if some improvement in the last releases)
* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance)
What problems is the product solving and how is that benefiting you?
* DEX monitoring over time
* Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes)
* Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft)
* Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...)
* Ability to split causes btw Device / Connectivity, Application
* Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes)
* Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft)
* Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...)
* Ability to split causes btw Device / Connectivity, Application
Powerful end-user experience insights, enabling proactive IT support and smarter decision-making.
What do you like best about the product?
Automation and Remediation.
The ability to communicate directly with users through targeted campaigns.
ailored views for different teams make it easier to align IT with business goals.
The ability to communicate directly with users through targeted campaigns.
ailored views for different teams make it easier to align IT with business goals.
What do you dislike about the product?
Nexthink sometimes flags performance issues based on CPU usage patterns that don’t accurately reflect real-world user experience. For example, single-threaded apps may appear underutilized on multi-core machines, triggering unnecessary alerts.
Certain metrics lack contextual correlation, making it harder to understand the root cause without diving into multiple views.
Certain metrics lack contextual correlation, making it harder to understand the root cause without diving into multiple views.
What problems is the product solving and how is that benefiting you?
Nexthink allows IT to engage users directly through surveys and campaigns, gathering feedback to guide improvements. It consolidates data across devices, applications, and networks into a single platform, making it easier to diagnose and resolve issues.
Game Changer for IT the Future is Now
What do you like best about the product?
Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.
Nexthink helps IT become a strategic partner, not just a support function. It allows us to:
Detect and fix issues before they impact productivity.
Understand user sentiment and device health.
Deliver targeted communications and support.
Continuously improve the digital workplace.
In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt.
What do you dislike about the product?
Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve.
What problems is the product solving and how is that benefiting you?
Nexthink enables us to shift from a reactive IT model to a proactive and experience-driven approach. It helps us detect and resolve issues before they impact productivity, improving both employee satisfaction and operational efficiency. Through its automation capabilities and real-time insights, we can identify global patterns and understand which issues truly affect users and devices. This allows us to allocate resources more effectively and focus on what really matters—delivering a seamless digital experience.
One year with Nexthink transformed my career
What do you like best about the product?
Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.
What do you dislike about the product?
Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users.
What problems is the product solving and how is that benefiting you?
Nexthink unites our user experience data into a single pane of glass. Our application owners no longer need to collect usage data, page load metrics, and outage timestamps from multiple different sources; Nexthink provides all of that and more in a simple, easy to understand interface. Alerts and webhooks have completely changed the way that we identify problems and incidents, allowing us to quickly understand and respond to issues in less than half the time that was required before Nexthink.
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