Nexthink Infinity Platform

What do you like best about the product?

The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users.

What do you dislike about the product?

The number of licenses that needs to be purchased for additional features

What problems is the product solving and how is that benefiting you?

Resolving issues with applications that are causing the most frustration for employees.

What do you like best about the product?

The different functionalities that are available to end users and admins. The workspace application has helped me to use Nexthink asd a layman user and gain a better understanding of how the tool works.

What do you dislike about the product?

I wish Nexthink were better with reporting. The application gives some insight into how team members are interacting with the tool. Howerver a more granular reporting with exporting capability would be helpful.

What problems is the product solving and how is that benefiting you?

End users' issues range from connectivity to applications crashing. This is benefiting us by giving the ability to resolve issues more quickly, sometimes before team members can realize there is an issue.

What do you like best about the product?

I really like the remote actions, leveraging workspace to dig deeper and am really excited about what Spark will bring moving forward

What do you dislike about the product?

I would love to not track progress or value from our changes in a spreadsheet. Some what to bring the analytics and value prop into the tool would be a big improvement.

What problems is the product solving and how is that benefiting you?

We are starting to move toward proactive remediation which will smooth employee experience. We are also hoping to leverage NT actions to remediate issues before support is engaged, which would help reduce calls and allow our folks to focus on more complex issues.

What do you like best about the product?

I like how Nexthink provides a trove of data about devices and the software running on them that can be applied to countless use cases across many different departments and workstreams. It enables us as a company to provide the best technology experience for our users by having the tools to pinpoint where issues are and address them precisely and even proactively. Nexthink helps our support teams troubleshoot IT issues by having data on the device, while it also shows software performance information helping our internal app teams track crashes and performance to enhance and debug those applications better. It also assists our software procurement teams in seeing application usage for 3rd party software for better software license management.

What do you dislike about the product?

Nexthink's API and integration tooling could be more mature. Query access is rigid, and the NQL syntax has some inconsistencies across data types. I'd like to allow ad hoc NQL queries via the API instead of requiring every query to be pre-saved with a Query ID first. Standardization of aggregation syntax across data types would also be a big improvement.

What problems is the product solving and how is that benefiting you?

I use Nexthink to get a full picture of how end-user devices are performing and gather user's feedback. It helps troubleshoot IT issues, improve app performance, and manage software licenses effectively.

What do you like best about the product?

The flexibility of the platform is what stands out the most. We use Nexthink for analytics, automation, workflows, license optimization, and Digital Employee Experience initiatives. The visibility into endpoint performance and employee experience helps us to make data-driven decisions. I also really value Workspaces capabilities, which make it easier to explore data, uncover correlation insights, and quickly answer questions. Combined with integrations and workflow automation, Nexthink has quickly become a key platform in our IT operations.

What do you dislike about the product?

There are very few areas for improvement that I see today. If I had to choose one, I would like to see expanded API capabilities to allow more configuration and administration through code. Also, where Nexthink's reporting meets most of our needs, enterprise-level data modeling across multiple business systems is sometimes better handled in dedicate a PowerBI platform.

What problems is the product solving and how is that benefiting you?

Nexthink gives us visibility we previously lacked in both enterprise performance and employee experience. By combining device telemetry and employee sentiment, we can better understand user issues and drive our DEX strategy with confidence. It has also become a valuable tool for our application licensing optimization by allowing us to see actual application usage and make informed decisions about rightsizing, reclamation or retiring licenses. This has improved decision-making, operational, efficiency, and cost optimization.

What do you like best about the product?

What I like most about Nexthink is its ability to provide deep, real-time visibility into endpoint health and the overall digital employee experience from a single platform. The dashboards are intuitive, making it easy to identify trends, pinpoint the root cause of issues, and prioritise remediation before users are significantly impacted. The proactive monitoring and automation capabilities help reduce manual effort, while the detailed analytics support better decision-making and continuous improvement across the IT environment. Overall, it has made troubleshooting faster and given our support teams greater confidence when resolving incidents.

What do you dislike about the product?

While Nexthink is a powerful platform, it takes a significant amount of time to get the most value from it. The platform has a steep learning curve, and it can take months to mature your deployment and build the expertise needed to fully leverage its capabilities—especially if you're relying on a third-party vendor for implementation and ongoing support.

I also feel that Nexthink Flow is one of the platform's most powerful features and should be included as a standard module rather than an add-on. Its automation capabilities can significantly improve IT operations and user experience, but not having it available by default limits the value organisations can realise early on.

Another limitation is its network visibility. While Nexthink provides useful endpoint insights, its native network monitoring capabilities are relatively limited compared to dedicated network monitoring tools. Organisations looking for deep, end-to-end network performance analysis will likely need to integrate Nexthink with other solutions.

Additionally, creating advanced dashboards, investigations, and custom reports can be challenging for new users, and the interface can feel overwhelming due to the volume of available data. Despite these drawbacks, once the platform is fully implemented and the team has gained experience, the visibility and proactive endpoint management capabilities make it a very valuable solution.

What problems is the product solving and how is that benefiting you?

Nexthink helps us proactively identify and resolve endpoint issues before they impact end users, reducing downtime and improving the overall digital employee experience. It provides real-time visibility into device health, application performance, user experience, and endpoint compliance, allowing our support teams to troubleshoot issues much faster than traditional reactive methods.

The platform has also helped us move from a reactive support model to a proactive one. By identifying recurring issues and trends across our environment, we can address problems at scale, automate common remediation tasks, and reduce the volume of service desk tickets. This has improved IT efficiency, shortened incident resolution times, and increased user satisfaction.

In addition, the insights from Nexthink support better decision-making around endpoint health, software performance, and the effectiveness of IT initiatives. While there is still room for improvement in areas such as network visibility and the time required to fully mature the platform, it has become an important tool for maintaining a stable and reliable digital workplace.

What do you like best about the product?

Nexthink’s value comes from the data attributes it collects, the ability to apply fixes from the library to achieve immediate ROI, and how easy it is to set up and use quickly. The ability to ask questions using Workspace AI has also significantly reduced the need for dedicated data analyst support on my team.

What do you dislike about the product?

The main challenge is the à la carte licensing model, which can make it difficult to fully scale adoption and take advantage of the broader platform capabilities.

What problems is the product solving and how is that benefiting you?

We are using Nexthink to support SAM, HAM, and Service Desk MTTR reduction. In some cases, Nexthink also helps us identify and resolve issues before a ticket is needed.

What do you like best about the product?

What I like best about Nexthink is that they continuously evolve and improve the product. The UI is intuitive and easy to use, making it simple to navigate dashboards and find insights quickly. Workspace AI has been incredibly helpful for analyzing issues, answering questions in natural language, and accelerating troubleshooting.

Nexthink provides a vast amount of endpoint telemetry that is crucial for understanding and improving the digital employee experience. The platform performs well even when working with large datasets, and its integrations help bring together information from multiple tools into a single view.

From an ROI perspective, Nexthink helps our team proactively identify and resolve issues before they impact users, reducing support effort and improving productivity. The onboarding experience and customer support have also been positive, and the company continues to invest in innovation and new capabilities that add value over time.

What do you dislike about the product?

One area where Nexthink could improve is helping customers better translate technical insights into measurable business value. The platform provides a tremendous amount of telemetry, analytics, and visibility into the digital employee experience, but it can sometimes be challenging to connect those technical metrics directly to business outcomes that resonate with leadership teams.

While the data is incredibly powerful, more out-of-the-box business-focused dashboards, ROI reporting, and executive-level insights would make it easier to demonstrate the impact of Nexthink investments across the organization.

What problems is the product solving and how is that benefiting you?

Nexthink helps us gain deep visibility into endpoint performance and the overall digital employee experience across our environment. This visibility allows us to identify issues faster and understand their impact before they become widespread.

One of the biggest benefits has been shifting from a reactive support model to a proactive one. Instead of waiting for users to report problems, we can detect experience degradations through telemetry and address them before they significantly impact productivity.

Nexthink also enables the proactive creation of incidents based on experience data, helping our IT teams respond more quickly and reducing downtime for end users. In addition, self-healing automations allow us to automatically remediate common issues, minimizing manual effort, improving operational efficiency, and delivering a better employee experience.

What do you like best about the product?

Nexthink truly serves as a “Swiss Army knife” for IT operations. It provides deep visibility into device performance, enhanced by AI-driven insights that not only identify issues but also guide teams toward effective resolution. Its AI capabilities extend further by analyzing tool usage at the departmental level, helping us determine whether our investments are actually driving improved efficiency.

By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making.

What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated.

On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations.

What do you dislike about the product?

Becasue Nexthink is so expansive, starting out can be daunting. Keep goals small to begin with and have a few quick wins that demonstrate Nexthink's value quickly. Executive support and investment will soon follow.

What problems is the product solving and how is that benefiting you?

I’ll share one use case that’s completely outside the box: real estate. We didn’t have a reliable way to measure how many people were coming into the office over time. By establishing locations from detailed network information, we were able to distinguish between remote and corporate sites. That visibility helps us make smarter decisions about our real estate footprint.

Integrations with our hardware vendor not only show when our devices hit the factory floor; with that same visibility, we can establish SLAs and determine whether our vendor is meeting shipping and delivery timelines. We can also confirm that devices are delivered to the person the device is intended for.

What do you like best about the product?

I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate.

What do you dislike about the product?

Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time

What problems is the product solving and how is that benefiting you?

Nexthink saves time by eliminating the need to ask users to run commands for Wi-Fi details and IP checks. I can get real-time deep data on hardware and software, improving efficiency in troubleshooting and maintaining MTTR.