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Nexthink Infinity: A Game-Changer for IT Operations and User Experience
What do you like best about the product?
- Clean and modern UI
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
What do you dislike about the product?
- No user-side tray app
- Cannot customize built-in dashboards (i.e. Collab X)
- Cannot customize built-in dashboards (i.e. Collab X)
What problems is the product solving and how is that benefiting you?
Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases.
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Nexthink - Wonderful experience
What do you like best about the product?
The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
What do you dislike about the product?
no real downaides to the tool.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
What problems is the product solving and how is that benefiting you?
We have created alerts for OST sizes, reboots and disc space. This has helped identify things that could improve the user experience.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
Informative and useful
What do you like best about the product?
The SAM functions will be the most useful for the team, once it is all set up and running.
What do you dislike about the product?
There is a lot of data to get through, so config and training is a must
What problems is the product solving and how is that benefiting you?
Being more proactive with our IT Support service
DEX managing platform
What do you like best about the product?
first is the user interface and interaction, visuval dashboards are good, connection with end device is better. there are many things to learn out of it.
What do you dislike about the product?
seacrhing particular things is difficult, itis difficult for a newbee to use the platform.price is ok if they give some offer, itegration is bit complex.
What problems is the product solving and how is that benefiting you?
main usecase i built out of this is like causal prediction which is kind of predicting the enduser metrics and solve problem based on the issue
Digital Employee Experience platfrom all at one stop
What do you like best about the product?
Nexthink is really helpful when it comes to improving Digital Employee Experience (DEX). It gives a complete overview of IT systems affect employee productivity and satisfaction.The DEX score feature because it combines technical performance data and employee feedback was good and to spot and fix problems. The real-time analytics is another good feature, identify issues quickly and fix them before
What do you dislike about the product?
I found a bit challenging is the setup process,it is complicated for first-time users. It takes some time to get into it and make understand all the features to use full. The pricing is bit high sometimes integrating with other tools kindoff difficult.
What problems is the product solving and how is that benefiting you?
makeing employee productivity at it best was a consirence in my point so making it into line was a best benifit out of it
Helpful insight tool
What do you like best about the product?
connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device
What do you dislike about the product?
few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here
What problems is the product solving and how is that benefiting you?
automation and prediting the cause before they appeare and make emloye exprence better that is what we do in our organisation
Best remote monitoring and actions deploying. Never had any issues with script deploying
What do you like best about the product?
With Nextthink, it was easy to deploy scripts and monitor deployment as well. Normally I'd face lots of issues with winrm when using a mid-server to deploy scripts on a remote machine.
What do you dislike about the product?
A few things about NQL is i am unable to see all stats i'd require. For example.. How many users in a city have logged into this machine. But instead, I can only see for a number of machines in different cities.
What problems is the product solving and how is that benefiting you?
Nexthink solves issue where a user would normally need to take his machine to IT to get his fixed. But now fixes and updates are remotely done. So, I would be able to push any new application installation or updates easily to multiple machines without needing to physically do it. I would just need to install nexthink collector, and I could even see stats of user's usage of various apps and his producitivity.
My nexthink user experience
What do you like best about the product?
Nexthink’s interface is intuitive and user-friendly. The real-time visibility and insights Nexthink offers make it easy to spot issues and trends. It's ability in tracking device performance, application health, and user experience in real-time. We use Nexthink to do periodic reviews and reports to assess device health and application performance.
What do you dislike about the product?
Nexthink’s initial setup and deployment is not as good as it can be. We face some occasional failures during setup
What problems is the product solving and how is that benefiting you?
We get visibility into the end user experience. We receive real-time insights into performance, user issues, and experiences. We are not just reactive anymore. Nexthink’s proactive monitoring and AI-driven insights allows our team to identify potential issues before they affect users. It helps us quickly identify and resolve incidents, reducing the time spent on dealing with issues.
My insights and evaluation of Nexthink
What do you like best about the product?
Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices.
I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.
The dashboards are highly useful, making it easy to identify values and monitor them.
I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.
The dashboards are highly useful, making it easy to identify values and monitor them.
What do you dislike about the product?
Sometimes its difficult to install it in a machine.Thhe setup and develpoyment is complex. The cost is little bit higher.
What problems is the product solving and how is that benefiting you?
Nexthink gives me visibility into user experience, allowing me to gain real-time insights into how users interact with their devices and applications. This helps me enhance the overall user experience. As a user of Nexthink, I appreciate how it monitors the performance of applications and devices,This helps me to find if any problems or errors even before the user knows them I am able to solve it.
Enhancing IT Efficiency with Predictive Monitoring Solutions
What do you like best about the product?
Monitoring all applications on a system becomes effortless and it proves invaluable in predicting potential faults in the future. This tool also enables an in-depth analysis of employee productivity, offering unparalleled insights. Furthermore, the tool allows effortless integration of flows, campaigns, and actions, thanks to its REST API support. Implementing the solution is much easier the only thing requires is Nexthink collectors once it is done then there you go.
What do you dislike about the product?
While there isn’t much to criticize, I find that NQL can be a bit challenging to learn initially, especially for those without prior scripting experience. However, once you gain familiarity with scripting, it becomes an excellent tool to work with. Given its extensive features and options, mastering the tool does require some time and effort.
What problems is the product solving and how is that benefiting you?
Earlier, we encountered latency or connectivity issues that severely affected employee productivity and required good amount of time to diagnose and resolve. However, with the implementation of this solution, we can now quickly identify the root cause of the issues and resolve them efficiently. Additionally, the workflows and collectors enable us to predict and prevent potential problems, ensuring we stay on track with our productivity without losing valuable time. Keeping track of the applications is useful to keep the apps upto date.
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