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Nexthink has transformed our IT
What do you like best about the product?
The ability to easily diagnose issues in our IT environment and the ability to automate solutions has helped save many support hours and greatly improved our user experience.
What do you dislike about the product?
Nexthink does not always tells us the cause of what is going wrong in our environment. It does provides us with data and tools to diagnose
What problems is the product solving and how is that benefiting you?
Reducing It support tickets via automated remediation
Automation is keeping our devices secure with updated security software
Historical data to view what changed on a system
Automation is keeping our devices secure with updated security software
Historical data to view what changed on a system
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Client Support can be so easy...
What do you like best about the product?
if you use nexthink!
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
What do you dislike about the product?
Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity
What problems is the product solving and how is that benefiting you?
nexthink is saving time because we can troubleshoot nearly all problems appearing on our clients
From reactive to proactive, now leading the way.
What do you like best about the product?
The sheer amount of data we have no visibility of and the ability to correlate them.
What do you dislike about the product?
Writing NQL can be complicated, but is getting easier with the use of AI
What problems is the product solving and how is that benefiting you?
Allowing the support teams to be proactive and attribute a score to the service we provide.
Your IT health on the Fingertip
What do you like best about the product?
Fast, reliable info about any device in our business (if its turned on) Dashboards with the needed information Alerts for anything that should be checked
What do you dislike about the product?
It's hard to say that i dislike something about it. It's more like I'm missing something in it, but they are working on it, so I'm quite happy with the product
What problems is the product solving and how is that benefiting you?
Nexthink helps us spot IT issues before they become major problems. It gives us real-time insights into system performance and user experience. This proactive approach has reduced downtime and frustration for everyone, making our IT management more efficient and improving overall productivity.
Nexthinks consisten improvement of their Innovative Solutions
What do you like best about the product?
Nexthink helps to understand our IT infrastructure. Helps to identify and resolve problems quicker, but also to optimize the IT environement and what is most important improve the user experience.
What do you dislike about the product?
It takes some time to learn how to use the platform effectively. There are good articles and the community is great, but still it needs focus on the topic.
What problems is the product solving and how is that benefiting you?
We can proactively identify problems and fix them before the user notices them and they restrict their work. It helped us with some task, where we coud not find a proper way to do them with other tools like SCCM, Intune etc. which should be able to solve them too.
Recognize problems in the IT infrastructure and react in a timely manner.
Recognize problems in the IT infrastructure and react in a timely manner.
An amazing customer experience while learning more about our company's digital experience
What do you like best about the product?
Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset.
What do you dislike about the product?
It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality.
What problems is the product solving and how is that benefiting you?
Nexthink is providing us insight into who has local admin access on devices, drivers that are not performing well along with benchmark data about other driver versions that perform better, usage stats on software to determine appropriate licensing, performance of devices to help us evaluate whether we should replace a device that is out of warranty or realize some cost savings by prolong its use.
Nexthink Review From an Engineer's Perspective
What do you like best about the product?
Nexthink has live dashboards focused on the end user's experience. It has device timelines with errors, system crashes, and hardware utilizations shown in an intuitive GUI. Our service account manager is eager to create custom dashboards tailored to our enterprise's needs.
What do you dislike about the product?
MacOS parity for Nexthink library packs and capabilities is not where it should be compared to Windows devices. Custom remote actions must be signed internally, not by Nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is a tool to measure device performance and the end user sentiment/experience in a way no device management solution provides. For a company that cares deeply about the employee experience and sentiment with the devices they use, this allows us to make impactful, data-driven decisions regarding what devices we deploy.
Best technology for DEX experience
What do you like best about the product?
Automations, remediations, employee engagement.
What do you dislike about the product?
Nothing to be disliked. Pioneer in its zone
What problems is the product solving and how is that benefiting you?
Improved employee digital experience, saves a huge cost in hardware refresh, software license optimization.
Data is the new gold and Nexthink provides plenty
What do you like best about the product?
Infinity does a great job of providing the data to you in terms of where to begin improving your digital experience. The data can be sliced however you see fit, allowing hyper customization of metrics. Accelerate and Customer Success teams are dedicated professionals who want you to get the most out of Nexthink. There is also a drive to have you join their community and ambassador programs where you can connect with other Nexthink customers.
What do you dislike about the product?
The documentation is lacking in certain areas and may not match up with what you are seeing in your environment. NQL has a steep learning curve for those without any other query language experience. Pricy add-ons for features that should be included with the suite.
What problems is the product solving and how is that benefiting you?
Provides a lens into how our baseline applications are performing.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
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