I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to monitor applications, and it is primarily used for AI operations.
Nexthink Infinity Platform
Nexthink SAExternal reviews
355 reviews
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External reviews are not included in the AWS star rating for the product.
DEX to Ease the IT Support
What do you like best about the product?
DEX, Remote Actions, Scores, End user Devices Ports and Network
interaction with various 3rd party apps
intune
interaction with various 3rd party apps
intune
What do you dislike about the product?
End user Devices Ports and Network information and the ports
What problems is the product solving and how is that benefiting you?
Different Dashboards to quickly analyse the end user device and troubleshoot at earliest
Nexthink Revolutionizes IT Support
What do you like best about the product?
Nexthink gives us access to invaluable data to help drive our various technology teams.
What do you dislike about the product?
Small learning curve and because it offers so much it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive.
Nexthink allows us to make real data-driven decisions about our IT estate
What do you like best about the product?
Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions.
What do you dislike about the product?
The only real downside of the product is that many new features become subject to additional licenses.
What problems is the product solving and how is that benefiting you?
Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas.
Real-time monitoring enhances proactive issue identification and boosts productivity
What is our primary use case?
What is most valuable?
The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements.
Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.
What needs improvement?
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the tool.
For how long have I used the solution?
I have been using Nexthink for about eight to nine years.
What do I think about the stability of the solution?
Nexthink is a cloud-based solution, a SaaS instance that gets allocated to the customer. There are no performance or scalability issues.
What do I think about the scalability of the solution?
The solution is completely scalable.
How are customer service and support?
Vendor support is rated ten out of ten, indicating high satisfaction with customer service and support.
How would you rate customer service and support?
Positive
How was the initial setup?
Installation is very straightforward, and one person can easily handle it.
What about the implementation team?
Once installed, it is cloud-based, requiring no special management beyond what is standard.
What's my experience with pricing, setup cost, and licensing?
Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.
What other advice do I have?
I rate Nexthink ten out of ten. Although there is room for improvement regarding monitoring user sentiments, it is not a significant issue.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Nexthink is the best EUC Tool for Automation
What do you like best about the product?
Nexthink is really wonderful tool for Automation, easy to use, easy to configure DEX, Support team available for support. Immediate support, documenation and certfication is up to date.
What do you dislike about the product?
No Handson Labs for practice like Complicated NQL Query and Integrations
What problems is the product solving and how is that benefiting you?
Nexthink is solving day to day IT issues by remediating using powershell scripts. Immediate attention grabing campaigns. new features like nexthink Assist and workflows are promising features for future.
Nexthink Infinity: A Game-Changer for IT Operations and User Experience
What do you like best about the product?
- Clean and modern UI
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
What do you dislike about the product?
- No user-side tray app
- Cannot customize built-in dashboards (i.e. Collab X)
- Cannot customize built-in dashboards (i.e. Collab X)
What problems is the product solving and how is that benefiting you?
Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases.
Nexthink Dashboard and Data collection
What do you like best about the product?
Nexthink is great data collection tool.
Nexthink remote actions have helped with troubleshooting issue for remote resoultions teams.
Nexthink dashboard can provide vast data and we can pull data as per out requirements.
Helps with pulling real time and historical data.
Helpful in tracking applicaton performance real time and historical data
Nexthink Intergartion with ITSM
Nexthink remote actions have helped with troubleshooting issue for remote resoultions teams.
Nexthink dashboard can provide vast data and we can pull data as per out requirements.
Helps with pulling real time and historical data.
Helpful in tracking applicaton performance real time and historical data
Nexthink Intergartion with ITSM
What do you dislike about the product?
Nexthink Dashboard can be complex, with alot of data to be filtered
First time setup can be complex
First time setup can be complex
What problems is the product solving and how is that benefiting you?
Reducing time for wokring on Incidents for remote user's.
Better data collection and data monitoring
great intergration with ITSM
Running campaign from nexthink, to get user prefence.
Better data collection and data monitoring
great intergration with ITSM
Running campaign from nexthink, to get user prefence.
Nexthink - Wonderful experience
What do you like best about the product?
The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
What do you dislike about the product?
no real downaides to the tool.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
What problems is the product solving and how is that benefiting you?
We have created alerts for OST sizes, reboots and disc space. This has helped identify things that could improve the user experience.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
Informative and useful
What do you like best about the product?
The SAM functions will be the most useful for the team, once it is all set up and running.
What do you dislike about the product?
There is a lot of data to get through, so config and training is a must
What problems is the product solving and how is that benefiting you?
Being more proactive with our IT Support service
DEX managing platform
What do you like best about the product?
first is the user interface and interaction, visuval dashboards are good, connection with end device is better. there are many things to learn out of it.
What do you dislike about the product?
seacrhing particular things is difficult, itis difficult for a newbee to use the platform.price is ok if they give some offer, itegration is bit complex.
What problems is the product solving and how is that benefiting you?
main usecase i built out of this is like causal prediction which is kind of predicting the enduser metrics and solve problem based on the issue
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