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Transformative Analytics for End User Experience
What do you like best about the product?
Nexthink offers unprecedented visibility into our IT environment, allowing us to proactively address issues before they impact the end-user experience. Its real-time data analysis and insights significantly enhance our ability to optimize and improve the digital experience.
What do you dislike about the product?
While Nexthink provides numerous valuable insights, the transformation into an action plan can be somewhat complex
What problems is the product solving and how is that benefiting you?
Providing deep insights into the digital employee experience, allowing us to make data-driven decisions for improvement.thus increasing productivity and reducing downtime.
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Nexthink Infinity Review
What do you like best about the product?
We can see a lot of data for our end-users, relating to their Tech experience, including app crashes, hangs, login times, etc. It is allowing us to identify issues and proactively address them, ahead of user calls to the service desk. We also use the Campaign component, to gather end-user feedback.
What do you dislike about the product?
Some of the metrics need tuning, to suit our environment, and some reports can be misleading, at odds with the actual end-user experience.
What problems is the product solving and how is that benefiting you?
We can identify issues our end-users have, to build up a picture of the key issues to tackle, and knowing who the end-users are. From this we can setup proactive alerting and investigations/fixes.
Discovering Nexthink: An Early Review, Post Implementation
What do you like best about the product?
The Nexthink Infinity platform makes reporting and visulizing data easy. The platform has a short learning curve which allows staff to be empowered to make assessments. The professional services, engineering and team at Nexthink have all been great to work with and are highly trained in their respective roles.
What do you dislike about the product?
NQL has its challenges and limitations. Remote actions can be finicky and require validation for success.
What problems is the product solving and how is that benefiting you?
Nexthink provides a high level overview of the organization and having the 30 day timeline to go back and validate issues staff experience has been tremendously helpful. The platform is also especially great at picking versions of applications to move to with their Binary Profiling tool. This allows us, a smaller endpoint environment to levearge the millions of endpoints other customers have already moved or rallied around.
Optimizing user experiences with Nexthink has been never been easier
What do you like best about the product?
Nexthink is very straight forward and user-friendly, from day one you can start off with the amazing features provided out of the box.
The initgration and impletenation were so simple to set up and complete, with nexthink supporting us through the process.
Nexthink can tackle repetitive tasks that we do daily, to give back that time.
The initgration and impletenation were so simple to set up and complete, with nexthink supporting us through the process.
Nexthink can tackle repetitive tasks that we do daily, to give back that time.
What do you dislike about the product?
Nexthink doesn't have the capability to run infrastructe in the moment alerting, as there are local restraints or 15 minute minimum intervils.
What problems is the product solving and how is that benefiting you?
Nexthink has allowed us to monitor application crashes that happened on alot of our devices, as a result of this we have been able to take this data and work on fixes for our devices to allow end users to have a seemless expeirence
Personal communication if the digital age
What do you like best about the product?
Nexthink is intentionally building a link to keep personal communication channels opened.
What do you dislike about the product?
Possibility of search and organize existing actions in library.
What problems is the product solving and how is that benefiting you?
Collectiong information about remote devices and user experience.
Amplify's Efficient Support and ITSM Integration Appreciated by Users
What do you like best about the product?
Amplify for an easy integration in ITSM
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
What do you dislike about the product?
Limitation in access delegations when not giving a full domain view.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
What problems is the product solving and how is that benefiting you?
Improvement of customer support
Nexthink - Continuing to help change our game
What do you like best about the product?
Difficult to isolate one area. The contextualised dashboards are excellent for a top level sense check of how things are going generally and are managerially friendly.
What do you dislike about the product?
It can sometimes be a little difficult to find what you're after. Simply because there's so much to dig into. It's hardly a complaint really.
What problems is the product solving and how is that benefiting you?
Nexthink is invaluable for analysis relating to Problems (in the ITIL sense of the word) and trend analysis. The binary profiling function in particular is a very quick way of ascertaining how an application or executable is behaving within our company compared with other companies data which is anonymised and available for such benchmarking. The use of a growing list of remote actions to either acquire information from target devices or to deploy a remidation to a target group is helping us resolve repeat issues on the fly.
Nexthink and it's value to our organization
What do you like best about the product?
Nexthink does a great job showing us all of the vital information we need to see how devices are performing in the environment in great detail from OS level values to applications installed on the device. Our support teams use Nexthink every day as part of their troubleshooting.
The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point.
The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point.
What do you dislike about the product?
DEX scores can be challenging to set up. By that I mean the thresholds for good and bad performance levels. However once configured it works great.
What problems is the product solving and how is that benefiting you?
Nexthink allows us to compare performance between different hardware models, software versions, and locations.
Remote actions allow us to immediately correct an issue or gather data. They also allow for scheduled data gathering or corrective actions.
My personal favorite is the timeline for a device so I can visually see what is happening on a machine over the course of day.
Remote actions allow us to immediately correct an issue or gather data. They also allow for scheduled data gathering or corrective actions.
My personal favorite is the timeline for a device so I can visually see what is happening on a machine over the course of day.
Nexthink has changed the way we manage our entire IT ecosystem
What do you like best about the product?
So many things I like about Nexthink, my top 5
Amplify - outstanding L1 tool with easy integration
Single Device View - excellent for device performance root cause
Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's)
Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base
Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues
Amplify - outstanding L1 tool with easy integration
Single Device View - excellent for device performance root cause
Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's)
Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base
Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues
What do you dislike about the product?
While Nexthink has a lot of ways to diagnose problem areas, sometimes being prescriptive isn't always clear.
The tool is vast, there's a learning curve because of the rich and varied feature set.
Migration to Infinity took a long time.
The tool is vast, there's a learning curve because of the rich and varied feature set.
Migration to Infinity took a long time.
What problems is the product solving and how is that benefiting you?
Nexthink primarily helps us improve our colleagues digital expereience. We're now getting to the point where we're able to compare the hard device perfomance metrics against what the colleagues actually think about thier device, as well as the core products they use day in day out.
Very good tool to investigate users IT experience
What do you like best about the product?
It's easy to use, the user interface is super intuitive and there is a ton of templates for dashboards, remote actions and investigations in their library.
What do you dislike about the product?
Nexthink has it's own Data Language. It's pretty hard to learn.
What problems is the product solving and how is that benefiting you?
It's easy to install or uinstall software on multiple devices. You just create an investigation and afterwards you can (un)install software only for devices found in that investigation. Furthermore you are able to be proacitve when it comes to crashing processes or executables.
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