Nexthink Infinity Platform

What do you like best about the product?

What I value most about Nexthink is the Workflows engine - it's where we've seen by far the greatest return. Workflows let us orchestrate Remote Actions, custom functions, conditional logic, loops, and external API calls into a single automated process, turning what used to be multi-step manual runbooks into repeatable, hands-off automation.

A big part of the ROI is the visual builder itself. Composing a workflow - chaining Remote Actions, branching on outputs, looping over affected machines, wiring in API calls - through the UI is dramatically faster than hand-building the same orchestration and glue code manually. What would otherwise be a scripting project becomes a drag-and-connect exercise, which means we stand up new automations in a fraction of the time and hand off maintenance far more easily than a pile of bespoke scripts.

The integration story compounds that. Being able to make external API calls mid-workflow means Nexthink isn't a silo - it becomes the automation hub tying our endpoint data to the rest of our tooling. Rather than exporting data and stitching systems together elsewhere, we reach out to external systems inline, which cuts development time and keeps the whole process in one place. Combined with branching logic and loops, we build workflows that adapt to what they find rather than running a fixed script blindly.

The AI capabilities have been a genuine accelerator too. One of the most valuable things I've done is craft a prompt for use with Workspace AI that produces complete, import-ready dashboards - rather than assembling widgets and queries by hand, I can generate a full working dashboard from a well-structured prompt and refine from there. That's taken dashboard creation from a tedious manual build to a matter of minutes, and it means less time starting from a blank page and more time on the analysis that actually matters.

Put together, the return has been concrete, automations that previously took an engineer hours of manual investigation and remediation now run automatically and consistently across our entire Windows estate, physical and virtual workstations alike. The visual builder, the integrations, and the AI assistance each cut development time, and together they let a small team punch well above its weight.

What do you dislike about the product?

Honestly my complaints are mostly small quality-of-life things rather than anything that undermines the product. The workflow designer in particular has some rough edges. You can't fully control line and connector placement, so complex flows can get visually messy, and there are structural constraints that occasionally force you to redesign around them rather than build the way you'd expect. For example, the Repeat block caps at 10 iterations and you're limited to one per workflow, which meant architecting a state-file approach to process items in batches rather than looping through everything in a single run. Error visibility in loops could also be better. When multiple iterations fail, you often only get detail on the last one, which makes troubleshooting slower than it needs to be.

That said, none of these have been dealbreakers, and the reason they don't bother me much is Nexthink's responsiveness. When I hit a repeatable issue or a genuine gap, I report it and it either gets fixed or lands on the dev backlog as a feature request. That feedback loop matters more to me than any individual rough edge. Knowing the product is actively evolving, and that real customer pain points make it into the roadmap, counts for a lot. I'd rather use a platform that's improving in the directions its users actually need than one that's polished but static.

What problems is the product solving and how is that benefiting you?

The core problem Nexthink solves for us is closing the gap between seeing an issue on our endpoints and actually fixing it, at scale, without touching machines individually. We manage a fleet of Windows workstations, both physical and virtual, and before Nexthink that work was spread across a mix of tools like SCCM, Intune, and GPO. That meant stitching together several systems and often still remoting into hosts one at a time to run scripts by hand, hoping we caught every affected machine. Now we detect state and remediate it programmatically across the whole estate from one place.

Concretely, we've used it to automate things that used to be painful manual jobs. We deregister retired devices from Autopilot automatically instead of clicking through the portal. We keep application packages current on our AVD session hosts by having workflows download, verify, and swap them in on login, with integrity checks and rollback so a bad download never leaves a machine broken. We check connectivity and agent state, validate configuration, flatten group membership for access management through Graph API calls, and remediate drift, all as automated workflows rather than one-off scripts. Because a workflow can chain Remote Actions, branch on their output, loop, and call external APIs, we can build a process that adapts to what it finds and acts on it end to end.

The benefit shows up in a few ways. The obvious one is time. Jobs that took an engineer hours of investigation and hands-on remediation now run on their own and finish consistently. The less obvious one is reliability. Automated workflows do the same thing every time, so we've cut out the human error that creeps in when you're doing repetitive fleet work manually. And the real-time endpoint visibility means we can catch and diagnose intermittent problems that would otherwise be gone by the time a user files a ticket. For a small team, that combination lets us cover a lot more ground than our headcount would normally allow, and it's shifted us from reacting to problems one machine at a time to solving them across the fleet in a single, repeatable process.

What do you like best about the product?

I like Nexthink for its workspace, application metering, and workflow features, as they save both time and costs. It helps me understand how many users are on costly applications, allowing for informed decision-making. The proactive issue detection and resolution are also great time-savers. I find the platform to be noticeably more user-friendly compared to 1E Tachyon, and the initial setup was very easy since it's a SaaS application.

What do you dislike about the product?

Nexthink does not work well at the GPO level. I think we should improve Nexthink capability by integrating it at the AD GPO level so we can at least get policy names data which affects logon scores.

What problems is the product solving and how is that benefiting you?

I use Nexthink for proactive issue alert review, resolution, and automation, saving cost by understanding application use to make informed decisions. It saves time with proactive issue detection and resolution.

What do you like best about the product?

The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users.

What do you dislike about the product?

The number of licenses that needs to be purchased for additional features

What problems is the product solving and how is that benefiting you?

Resolving issues with applications that are causing the most frustration for employees.

What do you like best about the product?

The different functionalities that are available to end users and admins. The workspace application has helped me to use Nexthink asd a layman user and gain a better understanding of how the tool works.

What do you dislike about the product?

I wish Nexthink were better with reporting. The application gives some insight into how team members are interacting with the tool. Howerver a more granular reporting with exporting capability would be helpful.

What problems is the product solving and how is that benefiting you?

End users' issues range from connectivity to applications crashing. This is benefiting us by giving the ability to resolve issues more quickly, sometimes before team members can realize there is an issue.

What do you like best about the product?

I really like the remote actions, leveraging workspace to dig deeper and am really excited about what Spark will bring moving forward

What do you dislike about the product?

I would love to not track progress or value from our changes in a spreadsheet. Some what to bring the analytics and value prop into the tool would be a big improvement.

What problems is the product solving and how is that benefiting you?

We are starting to move toward proactive remediation which will smooth employee experience. We are also hoping to leverage NT actions to remediate issues before support is engaged, which would help reduce calls and allow our folks to focus on more complex issues.

What do you like best about the product?

I like how Nexthink provides a trove of data about devices and the software running on them that can be applied to countless use cases across many different departments and workstreams. It enables us as a company to provide the best technology experience for our users by having the tools to pinpoint where issues are and address them precisely and even proactively. Nexthink helps our support teams troubleshoot IT issues by having data on the device, while it also shows software performance information helping our internal app teams track crashes and performance to enhance and debug those applications better. It also assists our software procurement teams in seeing application usage for 3rd party software for better software license management.

What do you dislike about the product?

Nexthink's API and integration tooling could be more mature. Query access is rigid, and the NQL syntax has some inconsistencies across data types. I'd like to allow ad hoc NQL queries via the API instead of requiring every query to be pre-saved with a Query ID first. Standardization of aggregation syntax across data types would also be a big improvement.

What problems is the product solving and how is that benefiting you?

I use Nexthink to get a full picture of how end-user devices are performing and gather user's feedback. It helps troubleshoot IT issues, improve app performance, and manage software licenses effectively.

What do you like best about the product?

The flexibility of the platform is what stands out the most. We use Nexthink for analytics, automation, workflows, license optimization, and Digital Employee Experience initiatives. The visibility into endpoint performance and employee experience helps us to make data-driven decisions. I also really value Workspaces capabilities, which make it easier to explore data, uncover correlation insights, and quickly answer questions. Combined with integrations and workflow automation, Nexthink has quickly become a key platform in our IT operations.

What do you dislike about the product?

There are very few areas for improvement that I see today. If I had to choose one, I would like to see expanded API capabilities to allow more configuration and administration through code. Also, where Nexthink's reporting meets most of our needs, enterprise-level data modeling across multiple business systems is sometimes better handled in dedicate a PowerBI platform.

What problems is the product solving and how is that benefiting you?

Nexthink gives us visibility we previously lacked in both enterprise performance and employee experience. By combining device telemetry and employee sentiment, we can better understand user issues and drive our DEX strategy with confidence. It has also become a valuable tool for our application licensing optimization by allowing us to see actual application usage and make informed decisions about rightsizing, reclamation or retiring licenses. This has improved decision-making, operational, efficiency, and cost optimization.

What do you like best about the product?

What I like most about Nexthink is its ability to provide deep, real-time visibility into endpoint health and the overall digital employee experience from a single platform. The dashboards are intuitive, making it easy to identify trends, pinpoint the root cause of issues, and prioritise remediation before users are significantly impacted. The proactive monitoring and automation capabilities help reduce manual effort, while the detailed analytics support better decision-making and continuous improvement across the IT environment. Overall, it has made troubleshooting faster and given our support teams greater confidence when resolving incidents.

What do you dislike about the product?

While Nexthink is a powerful platform, it takes a significant amount of time to get the most value from it. The platform has a steep learning curve, and it can take months to mature your deployment and build the expertise needed to fully leverage its capabilities—especially if you're relying on a third-party vendor for implementation and ongoing support.

I also feel that Nexthink Flow is one of the platform's most powerful features and should be included as a standard module rather than an add-on. Its automation capabilities can significantly improve IT operations and user experience, but not having it available by default limits the value organisations can realise early on.

Another limitation is its network visibility. While Nexthink provides useful endpoint insights, its native network monitoring capabilities are relatively limited compared to dedicated network monitoring tools. Organisations looking for deep, end-to-end network performance analysis will likely need to integrate Nexthink with other solutions.

Additionally, creating advanced dashboards, investigations, and custom reports can be challenging for new users, and the interface can feel overwhelming due to the volume of available data. Despite these drawbacks, once the platform is fully implemented and the team has gained experience, the visibility and proactive endpoint management capabilities make it a very valuable solution.

What problems is the product solving and how is that benefiting you?

Nexthink helps us proactively identify and resolve endpoint issues before they impact end users, reducing downtime and improving the overall digital employee experience. It provides real-time visibility into device health, application performance, user experience, and endpoint compliance, allowing our support teams to troubleshoot issues much faster than traditional reactive methods.

The platform has also helped us move from a reactive support model to a proactive one. By identifying recurring issues and trends across our environment, we can address problems at scale, automate common remediation tasks, and reduce the volume of service desk tickets. This has improved IT efficiency, shortened incident resolution times, and increased user satisfaction.

In addition, the insights from Nexthink support better decision-making around endpoint health, software performance, and the effectiveness of IT initiatives. While there is still room for improvement in areas such as network visibility and the time required to fully mature the platform, it has become an important tool for maintaining a stable and reliable digital workplace.

What do you like best about the product?

Nexthink’s value comes from the data attributes it collects, the ability to apply fixes from the library to achieve immediate ROI, and how easy it is to set up and use quickly. The ability to ask questions using Workspace AI has also significantly reduced the need for dedicated data analyst support on my team.

What do you dislike about the product?

The main challenge is the à la carte licensing model, which can make it difficult to fully scale adoption and take advantage of the broader platform capabilities.

What problems is the product solving and how is that benefiting you?

We are using Nexthink to support SAM, HAM, and Service Desk MTTR reduction. In some cases, Nexthink also helps us identify and resolve issues before a ticket is needed.

What do you like best about the product?

What I like best about Nexthink is that they continuously evolve and improve the product. The UI is intuitive and easy to use, making it simple to navigate dashboards and find insights quickly. Workspace AI has been incredibly helpful for analyzing issues, answering questions in natural language, and accelerating troubleshooting.

Nexthink provides a vast amount of endpoint telemetry that is crucial for understanding and improving the digital employee experience. The platform performs well even when working with large datasets, and its integrations help bring together information from multiple tools into a single view.

From an ROI perspective, Nexthink helps our team proactively identify and resolve issues before they impact users, reducing support effort and improving productivity. The onboarding experience and customer support have also been positive, and the company continues to invest in innovation and new capabilities that add value over time.

What do you dislike about the product?

One area where Nexthink could improve is helping customers better translate technical insights into measurable business value. The platform provides a tremendous amount of telemetry, analytics, and visibility into the digital employee experience, but it can sometimes be challenging to connect those technical metrics directly to business outcomes that resonate with leadership teams.

While the data is incredibly powerful, more out-of-the-box business-focused dashboards, ROI reporting, and executive-level insights would make it easier to demonstrate the impact of Nexthink investments across the organization.

What problems is the product solving and how is that benefiting you?

Nexthink helps us gain deep visibility into endpoint performance and the overall digital employee experience across our environment. This visibility allows us to identify issues faster and understand their impact before they become widespread.

One of the biggest benefits has been shifting from a reactive support model to a proactive one. Instead of waiting for users to report problems, we can detect experience degradations through telemetry and address them before they significantly impact productivity.

Nexthink also enables the proactive creation of incidents based on experience data, helping our IT teams respond more quickly and reducing downtime for end users. In addition, self-healing automations allow us to automatically remediate common issues, minimizing manual effort, improving operational efficiency, and delivering a better employee experience.