Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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Great product feature set and helpful consultants
What do you like best about the product?
AppLearn Adopt had a good feature set, but we are particularly looking forward to utilising version 2.0 released in Q4 2023. It brings a number of administrative and end user improvements.
The analytics available in the solution have an impressive breadth and depth, and practically every time I dig around in the analytics I discover a feature I hadn't fully appreciated the power of, or a set of insights that gives me a direction to explore internally around the use of AppLearn Adopt.
Working with AppLearn over the past year has been an enjoyable experience. They have regularly been on hand to answer queries and to 'get the job done' when there have been challenges beyond their control, and to advise on options and strategies around the use of the Adopt product and features.
The analytics available in the solution have an impressive breadth and depth, and practically every time I dig around in the analytics I discover a feature I hadn't fully appreciated the power of, or a set of insights that gives me a direction to explore internally around the use of AppLearn Adopt.
Working with AppLearn over the past year has been an enjoyable experience. They have regularly been on hand to answer queries and to 'get the job done' when there have been challenges beyond their control, and to advise on options and strategies around the use of the Adopt product and features.
What do you dislike about the product?
In version 1.0 of AppLearn Adopt, some of the configuration was quite technical or onerous for a typical administrator who might want to set up content. With version 2.0 this looks to have been addressed and I am looking forward to first hand adoption internally, particularly with regards to linking content to objects on the page, and applying translations.
Again, version 2.0 looks to resolve this, but version 1.0 was not really geared up to support the typical enterprise environment model of transitioning content between environments. This caused a good amount of additional effort, mainly for AppLearn consultants, but it will be really good to have this in place this coming year.
What would be nice is greater insight and control on some of the back end features. There are certain elements where we are reliant on support requests to do or check things on our behalf. Having more access for a set of administrators would facilitate that - but it may be I am simply an exception in wanting that access and level of insight into the configuration of our instance.
Again, version 2.0 looks to resolve this, but version 1.0 was not really geared up to support the typical enterprise environment model of transitioning content between environments. This caused a good amount of additional effort, mainly for AppLearn consultants, but it will be really good to have this in place this coming year.
What would be nice is greater insight and control on some of the back end features. There are certain elements where we are reliant on support requests to do or check things on our behalf. Having more access for a set of administrators would facilitate that - but it may be I am simply an exception in wanting that access and level of insight into the configuration of our instance.
What problems is the product solving and how is that benefiting you?
Being able to deliver guidance and support in the flow of work to colleagues is an element of our learning strategy that we are actively growing. Taking the 70-20-10 model of 70% of learning occurs on-the-job, 20% from colleague interactions, and 10% from formal training, traditionally learning and development has been focused on the 10%, formal training. That remains incredibly important, but being able to tap into the 70% on-the-job training
Having a way to directly tap into the 70% on the job training and support colleagues in their development while being in the flow of work brings with it a huge potential. Now not all of the work people do involves online systems, but in an ever-expanding digitally-driven and connected world, we all find ourselves increasingly operating in this area.
Being able to bring advice and support to colleagues in the flow of work has several benefits. Some of these are hard to measure, but follow logically from the intended use and user feedback.
1. Keeping the user in the flow of work so they are able to benefit from being able to remain focused on the task at hand.
2. Reducing interruptions to other colleagues in the flow of their work.
3. Reducing the creation of support tickets.
4. Through analytics being able to get indications of where user interaction issues may be occurring, or indeed, have been resolved.
5. Reducing formal training requirements as we know additional in-app support is available to help with, for example, less freuently encountered processes.
Having a way to directly tap into the 70% on the job training and support colleagues in their development while being in the flow of work brings with it a huge potential. Now not all of the work people do involves online systems, but in an ever-expanding digitally-driven and connected world, we all find ourselves increasingly operating in this area.
Being able to bring advice and support to colleagues in the flow of work has several benefits. Some of these are hard to measure, but follow logically from the intended use and user feedback.
1. Keeping the user in the flow of work so they are able to benefit from being able to remain focused on the task at hand.
2. Reducing interruptions to other colleagues in the flow of their work.
3. Reducing the creation of support tickets.
4. Through analytics being able to get indications of where user interaction issues may be occurring, or indeed, have been resolved.
5. Reducing formal training requirements as we know additional in-app support is available to help with, for example, less freuently encountered processes.
nexthink has large selection of pre-canned dashboard and remote actions
What do you like best about the product?
the auto buliding capability
search engine
managing end-user devices
search engine
managing end-user devices
What do you dislike about the product?
the dashboards could be more fexible and customizable prices are high
windows feature upgrade need development
windows feature upgrade need development
What problems is the product solving and how is that benefiting you?
automation of problem mangement, objectification of the review of workstation performance
delivers actionable and comprehensive real time visibility
What do you like best about the product?
the auto building capability,search engine and managing end user devices
What do you dislike about the product?
the dashboard could be more flexible ,prices is high and windows feature need development
What problems is the product solving and how is that benefiting you?
automation of problem management,objectification of review pcs performance
Great experience and Easey use
What do you like best about the product?
Ease of Implementation
Ease of Integration
Number of Features
Customer Support
Ease of Integration
Number of Features
Customer Support
What do you dislike about the product?
Application GUI interface needs more enhancement.
What problems is the product solving and how is that benefiting you?
Knowing which software applications are current and which are soon to expire
I may be addicted to NexThink
What do you like best about the product?
NexThink will revolutionise the way we work, and I am excited to see what heights we can reach.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
What do you dislike about the product?
I think the NQL language is a bit clunky. I am slowly getting my head around it, but that has taken more time than I had hoped.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
What problems is the product solving and how is that benefiting you?
For my specific job role, the amount of Helpdesk tickets is a problem. We feel like we are costantly fighting fires.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
Great Tool , Awesome experience
What do you like best about the product?
Agile methodology and constant improvements in the product. Most importantly Nexthink has been great at hearing what customer wants and fulfilling it
What do you dislike about the product?
I do like the product overall and I don't dislike anything specific. But, there is always scope for improvement when developing new features in the product
What problems is the product solving and how is that benefiting you?
Visualisation of end users device performance in almost near time. This has been core need for our company
Really helpful finder for instant lookup in environment
What do you like best about the product?
With nexthink finder, we are able to find multiple details and run investigations in the environment
What do you dislike about the product?
Sometimes deep diving is bit difficult, for L1 personnel
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to easily produce reports regarding our assets in the environment
Nexthink Infinity is easy to operate, has a simple user interface (All-In-One), and offers great integration capabilities.
What do you like best about the product?
- Ease of operation.
- Ease of implementation.
- Single web interface (All in one).
- Benchmark data is amazing.
- Dashboards are interactive in terms of filters.
- Ease of integration.
- Ease of implementation.
- Single web interface (All in one).
- Benchmark data is amazing.
- Dashboards are interactive in terms of filters.
- Ease of integration.
What do you dislike about the product?
Limited features in Webhooks' Payload and alerts
What problems is the product solving and how is that benefiting you?
- Obtaining insights into the main issues in IT.
- Benchmarking to determine the most stable versions for the applications.
- Translating "lost hours per week" from issues occurring at the endpoint.
- Benchmarking to determine the most stable versions for the applications.
- Translating "lost hours per week" from issues occurring at the endpoint.
Best Automation and Dex software
What do you like best about the product?
Insightfull dashboards and very helpful overview on environment.
What do you dislike about the product?
Not very helpfull in patching and patching remediation.
What problems is the product solving and how is that benefiting you?
Resolving big issues across the enviromnet.
Fast and reliable tool
What do you like best about the product?
The very first thing I like in Nextink is, pre-configured investigations.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
What do you dislike about the product?
The data retention period should be extended.
What problems is the product solving and how is that benefiting you?
Compliance issues
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
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