Remote control has streamlined daily ticket handling and saves significant support time
What is our primary use case?
My main use case for Nexthink is access remote control. I use Nexthink for remote control in my day-to-day work by searching about the user ID, finding their desktop, and sending the request to remote their access.
How has it helped my organization?
Nexthink has impacted my organization very positively. It is faster to deal with tickets.
What is most valuable?
The best features Nexthink offers are archiving and fixing issues through remote control. The archiving feature helps because it has fixed the issue remotely.
What needs improvement?
Nexthink can be improved by offering more solutions. Everything appears to be there regarding the needed improvements.
For how long have I used the solution?
I have been using Nexthink for around one year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Nexthink's scalability is good.
How are customer service and support?
The customer support is very good.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
Which other solutions did I evaluate?
Before choosing Nexthink, I did not evaluate other options.
What other advice do I have?
My advice for others looking into using Nexthink is that they should use it to make their work faster. Nexthink saves a lot of time. I would rate this product a 9 out of 10.
Training experience has provided intuitive insight and has given deeper visibility into IT usage
What is our primary use case?
I have not developed a practical use case because my experience with Nexthink was limited to certification training. I worked with some features during my training, but it was planned education rather than practical application.
What is most valuable?
Nexthink is a complete package where you can dive deep into how applications and IT infrastructure are working. The visual presentation is better than other products I have explored, so I really appreciated using Nexthink.
When I reflect on my experience, I remember that it was more intuitive to work with Nexthink compared to other solutions.
What needs improvement?
I am unable to provide recommendations on how Nexthink can be improved because I did not engage in any actual practical work with the platform. My experience was limited to certification training.
For how long have I used the solution?
I used Nexthink approximately two and a half years ago, though it has been about two years since I had any experience with the platform.
What do I think about the stability of the solution?
I am unable to assess whether Nexthink is stable based on my experience during certification or training.
What do I think about the scalability of the solution?
I cannot recall information about Nexthink's scalability from what I learned during certification or training.
How are customer service and support?
I do not recall how Nexthink's customer support operates based on my training or any experience I may have had interacting with them.
Which solution did I use previously and why did I switch?
I have worked with several solutions including AppDynamics, though this experience was also limited to certification training.
How was the initial setup?
I did not receive any insights into pricing, setup cost, and licensing during my certification or training.
What about the implementation team?
I did not have an implementation team involved in my experience with Nexthink.
What was our ROI?
I have not seen a return on investment from Nexthink, as I cannot share any relevant metrics from my training or certification experience.
What's my experience with pricing, setup cost, and licensing?
I did not receive any insights into pricing, setup cost, and licensing during my certification or training.
Which other solutions did I evaluate?
Nexthink was the only platform evaluated as part of my training, with no other options considered.
Real-Time Insights Make Monitoring Effortless
What do you like best about the product?
The platform provides real-time visibility into performance and usage, allowing me to effectively monitor key metrics.
What do you dislike about the product?
The extension could be improved to handle operations more effectively during periods of high traffic.
What problems is the product solving and how is that benefiting you?
The platform allows for proactive issue detection, automation, metric monitoring, and performance tracking.
Real-Time Insights That Empower IT Teams
What do you like best about the product?
It is used for digital employee experience platform that provide IT teams with real time analysis
What do you dislike about the product?
Step learning curve and high cost and need to be used for all the organisation
What problems is the product solving and how is that benefiting you?
It must robust application to all the business and required the good view of analytical
Insightful User Sentiment Visualization Elevates Monitoring
What do you like best about the product?
The sentiments of the users versus the technical metrics are visualized, and it is an advancement. It lets you observe that though the processor consumption appears normal, the large latency truly annoys the user. This situation channels the dichotomy between green dashboards and angry support tickets that prove that the system is solely fine as the user claims.
What do you dislike about the product?
To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes it difficult for casual users to explore the data freely without undergoing specialized training.
What problems is the product solving and how is that benefiting you?
It is necessary software in the case of managing fleets of large corporations whose user experience is a KPI. It offers the visibility to maximize the digital workplace but is excessive in small environments. It makes IT proactive as opposed to reactive. It minimizes the number of helpdesk tickets, hence allowing time to be used on real improvements.
Seamless Integration and Powerful Analytics
What do you like best about the product?
It has seamless integration with existing IT ecosystems.
It has an intuitive customizable dashboard with great reporting and analytic capabilities.
What do you dislike about the product?
The tool is a bit complex to set up for new users and can also be expensive for small organizations.
What problems is the product solving and how is that benefiting you?
This tool provides real-time visibility on employees devices so we are able to monitor their networks, apps and endpoints thus helping us maintain a well streamline workflow as we never experience downtime.
Comprehensive Monitoring, But Employee Experience Needs Improvement
What do you like best about the product?
Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur.
What do you dislike about the product?
This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option.
What problems is the product solving and how is that benefiting you?
Nexthink has been instrumental in providing thorough oversight of employees from a technology perspective, as well as in managing IT infrastructure in a highly comprehensive and sophisticated manner.
Exceptional End-User Insights and Growing AI Value
What do you like best about the product?
My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well.
What do you dislike about the product?
I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed.
What problems is the product solving and how is that benefiting you?
Nexthink allows my organization to get a view into our end users experience with technology, not just through the lens of performance of the technology but also (and I think just as importantly) through the lens of their sentiment about the technology provided to them. This allows us to understand pain points and sets us up to look for strategic opportunities to solve for end user experience, vs. being reactive to issues that arise in the environment.
Effortless Data Access for Quick Troubleshooting
What do you like best about the product?
easy to obtain data from a computer in order to troubleshoot it
What do you dislike about the product?
the language used for query is not easy and data retention with the client is too short
What problems is the product solving and how is that benefiting you?
help to prevent some major incident and troubleshoot easily computers
Real-Time Monitoring Transforms Issue Resolution, But Table Joining Needs Improvement
What do you like best about the product?
Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements.
What do you dislike about the product?
One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space.
What problems is the product solving and how is that benefiting you?
Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best).
