Help Scout
Help ScoutReviews from AWS customer
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HelpScout is a Lifesaver!
What do you like best about the product?
The functionality and the user ability is fantastic. Easy to pick up and saves so much time.
What do you dislike about the product?
There are some custom features I wish it had, but they are open to feedback!
What problems is the product solving and how is that benefiting you?
No problems!
Helpful tool and friendly support staff
What do you like best about the product?
The ability to automate things with workflows and saved replies makes a support staffer's life much easier
What do you dislike about the product?
I wish the reporting was had more capabilities, including tracking effectiveness of saved replies.
What problems is the product solving and how is that benefiting you?
Running support for an online retailer. The main benefit is efficiency.
Help Scout Review
What do you like best about the product?
How organized and easy to use Help Scout is. I love the animations you get when you clear your inbox and it has a lot of helpful and useful tools. One of the my favourite features is the help article feature which is great for clients as well as saving me time when helping customers.
What do you dislike about the product?
Sometimes when I search for a person it doesn't show up even though I know they're in there
What problems is the product solving and how is that benefiting you?
Help Scout aids in customer success by making contact between the company and the clients simple, as well as with providing help articles for the customers to use which make my life easier.
Wonderful Program!
What do you like best about the product?
I really like the options to alter inboxes. This is very helpful and is great for organization skills! Read receipts are extremely helpful by ensuring that the correct person is receiving the email.
What do you dislike about the product?
Not being able to merge emails from different email addresses that even have the same domain. Although I dislike this function I understand the limitation because once something is merged it cannot be undone.
What problems is the product solving and how is that benefiting you?
All customer service-related issues are very easy to access and assign to the correct person. The option to review previous email threads and the search functions are amazing!
Great
What do you like best about the product?
It's a fast and reliable way to reach out our costumers.
What do you dislike about the product?
We've really had no much complains about it, helpscout has served our every need.
What problems is the product solving and how is that benefiting you?
We are solving legal problems, about legal calculation.
Great Software, Great Company
What do you like best about the product?
Easy to navigate, ability to customize the workflow to meet our Team needs. Easy to create docs, integrated Beacon for support pages. Just great!
What do you dislike about the product?
The integration with our CRM could be improved (however that may be an issue on the CRM's side)
What problems is the product solving and how is that benefiting you?
The main problem solved is customers being able to quickly and easily access the support they need - self serve, live or asynchronous Team support. Very easy to hand-off/escalate support requests to the right Team member
Amazing work tool
What do you like best about the product?
Its very easy to use and everything is so easy to keep organised
What do you dislike about the product?
Nothing:) Everything is perfect and nothing to complain at
What problems is the product solving and how is that benefiting you?
Customers issues ans requests. You can keep your tasks very organized with HS
Overall they're good. They are slow sometimes, but the job get's done.
What do you like best about the product?
The user-friendly software makes it easy to learn and understand.
What do you dislike about the product?
It lags, and could have more use in where you direct your e-mails so you're not wasting time answering uncessacary e-mails.
What problems is the product solving and how is that benefiting you?
My entire team can all answer e-mails as they come in togeather. We can work on things collectively.
Recommendations to others considering the product:
Ensure it's a great model for your company.
I love that emails are shared but it also difficult to search unless you are being exact
What do you like best about the product?
Sharing & searchable with a helps out ID
What do you dislike about the product?
Hard to search, very specific requirements.
What problems is the product solving and how is that benefiting you?
I love the rating options for out agents. I wish our signatures showed between helpscout accounts and also wish the notes showed up easier. I miss a lot of team notes.
Helpscout Usability
What do you like best about the product?
1. Quick and time flexible assistance.
On behalf of the Yellow Card Support fraternity, we are grateful for the timely assistance provided by Sewar Nasser. We have a large client base and trying to make HelpScout work for the Team and our customers have been a little better with Sewar's help.
On behalf of the Yellow Card Support fraternity, we are grateful for the timely assistance provided by Sewar Nasser. We have a large client base and trying to make HelpScout work for the Team and our customers have been a little better with Sewar's help.
What do you dislike about the product?
Helpscout seems not to be compatible with quite a several CRM tools which can be frustrating when you need to link functions.
E.g.Linking Helpscout to a CRM that can send our customers a notification once their ClickUp tickets have been resolved or moved from one stage to the other
E.g.Linking Helpscout to a CRM that can send our customers a notification once their ClickUp tickets have been resolved or moved from one stage to the other
What problems is the product solving and how is that benefiting you?
Customer complaints.
HelpScout being our ticketing system assists us to offer solutions to our customers giving us a central platform to access our customer's issues.
Workload Management has been easy with Helpscout since we are a remote-based company we can manage what the Team does via the platform.
HelpScout being our ticketing system assists us to offer solutions to our customers giving us a central platform to access our customer's issues.
Workload Management has been easy with Helpscout since we are a remote-based company we can manage what the Team does via the platform.
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