Sold by: Help Scout
12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It's the only support platform built to scale the human touch (instead of replacing it). Create your free account to get started in minutes.
Overview
Help Scout is a shared inbox built for small and medium-sized teams. Instead of juggling replies in Gmail or Outlook, where emails pile up go unanswered or take too long to resolve, Help Scout gives you a collaborative workspace that keeps everything organized. It pulls messages from email, live chat, social media, and more into what inbox, making it easy to manage everything in one place.
With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of the platform's AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.
Core capabilities include:
- Inbox that centralizes customer conversations across email, live chat, and social media
- Knowledge base management
- Self-service tools
- AI-powered features
- Real-time reporting and analytics
- Over 90 Integrations
Plans & Pricing: Each plan has a different feature-set & pricing: https://www.helpscout.com/pricing/
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@helpscout.com for a private offer.
Highlights
- Inbox to centralize conversations: Streamline all your customer interactions, email, live chat, and social media, into one platform that boosts productivity and fosters collaboration.
- Self-service tools to give customers 24/7 access to instant answers for common questions, and reduce your team's email volume by 30%.
- AI features to boost productivity: With just a few clicks, Help Scout's AI drafts responses, answers questions, summarizes threads, and refines message tone, speeding up replies and enhancing customer satisfaction.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Free | Includes 5 users, 1 Inbox, and 1 Docs site. | $0.00 |
Private Offer | Contact us for private pricing at AWS-Marketplace@helpscout.com | $0.01 |
Standard | Includes 1 user, 2 Inboxes, and 2 Docs sites. | $300.00 |
Plus | Includes 1 user, 5 Inboxes, and 3 Docs sites. | $540.00 |
Pro | Includes 10 users, 10 Inboxes, and 5 Docs sites. | $9,000.00 |
Dimension | Cost/unit |
|---|---|
Additional usage over contracted amount, billed at your plan rate. | $0.01 |
Vendor refund policy
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Best in class support 24/6 via chat or email at help@helpscout.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Help Scout helps growing businesses manage all their customer conversations in one powerful platform that feels just like an email inbox. Quick to set up and easy to use, Help Scout enables customer-facing teams to focus on what really matters: growing customer relationships. Whether customers prefer to engage through email, social media, live chat, or help centers, teams using Help Scout are ready with advanced features for collaboration, organization, and automation.
12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It's the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan. Create your free account to get started in minutes.
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