Help Scout
Help ScoutReviews from AWS customer
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Critical for business success!
What do you like best about the product?
So easy to use, and to customize. We have been able to integrate so many API'S into Helpscout to streamline customer support.
What do you dislike about the product?
Not all customer support functions (such as away messages) are available to all users.
What problems is the product solving and how is that benefiting you?
All CS team members have access and visibility to assist both contractors and clients. Easy to pass off tasks and communicate notes about client progress.
Probably the best help desk product i have used
What do you like best about the product?
I really liked the user interface of HelpScout. It's well built and a well designed product with high focus on user experience.
What do you dislike about the product?
I did not have any dislikes necessarily. I was in the their free version for over 2 years until they retried the free tier and moved fully paid.
What problems is the product solving and how is that benefiting you?
We were using HelpScout for the managing customer success for an eCommerce marketplace.
Superb Customer Management Software
What do you like best about the product?
Help Scout allows you to assign conversations to specific team members, but everyone can still view the conversation and action it if necessary. Saved Replies and Tags are very helpful for tracking. The Docs site allowed us to easily implement a knowledge base for our users without having to involve our development team.
What do you dislike about the product?
There's very little to dislike about the product. It meets our needs perfectly.
What problems is the product solving and how is that benefiting you?
Help Scout has improved our response times to customer issues and allowed us to better track problems and other trends.
Recommendations to others considering the product:
Do it. You won't regret it
Helpscout review
What do you like best about the product?
It makes it easy to responds to emails, customize saved replies, and transfer emails to other inboxes.
What do you dislike about the product?
It's glitchy sometimes but it ultimately meets our email inbox needs.
What problems is the product solving and how is that benefiting you?
We've been able to have multiple inboxes that serve different teams, which makes email org. much easier than it has been in the past.
Recommendations to others considering the product:
I would recommend using Helpscout if you have to have multiple inboxes set up for various teams. It's made it easy for us to handle incoming requests and forward them to other inboxes if necessary.
Good Service But Needs Updates
What do you like best about the product?
I like that help scout makes it easy to assign people to tickets.
What do you dislike about the product?
Help scout does not have a modern design. Also, whenever reply to an email, Help scout will duplicate that email in my inbox, instead of joining the two email together.
What problems is the product solving and how is that benefiting you?
Our company use help scout to look at bugs. Our internal team will submit a bug ticket if they find a bug. We use help scout to look at these tickets.
Very Easy To Use
What do you like best about the product?
Help Scout makes sending emails from our department super easy! Just login and select my department's mailbox and I'm ready to go. All the emails can be assigned to specific people and prioritized based on urgency.
What do you dislike about the product?
It could look a little more ascetically pleasing I guess. It's a bit HTML-y but it doesn't really effect the ease of use at all. I just think the fonts and the headers can be less boxy.
What problems is the product solving and how is that benefiting you?
As a customer service representative I have to be able to send an email quickly. I get asked for documents that I have to be able to pull up quickly and send out quickly to move to the next call. Managing the mailboxes makes it easy for me to compose from my mailbox, keep it assigned to anyone and close it out once it's sent.
Great product
What do you like best about the product?
Help scout is very simple to use.we do not need to train newbies more than 30 minutes.
It has super easy and simple UI
Product is very customer focused
No overloaded unnecessary features, only those feature that we need
It has super easy and simple UI
Product is very customer focused
No overloaded unnecessary features, only those feature that we need
What do you dislike about the product?
No way to merge several tickets at once
You cannot make a note and keep the tickets open you have to re-open it
Lack of integrations
You cannot make a note and keep the tickets open you have to re-open it
Lack of integrations
What problems is the product solving and how is that benefiting you?
It help us to manage everything with single product using less time.
Great Product!
What do you like best about the product?
I love that I am able to customize responses, inboxes, and who are "assigned" to what email. I love the color coding as well.
What do you dislike about the product?
Sometimes it will say someone is on the email with me but they aren't, but that's really not a big issue.
What problems is the product solving and how is that benefiting you?
We have many inboxes and we are able to all essentially work out of the same one but customize it to ourselves.
Recommendations to others considering the product:
Helpscout is great! I definitely recommend it to anyone needing email software.
Great Correspondence
What do you like best about the product?
The navigation with emails is unlike anything I have ever used before. Help Scout meets all of my organization needs and even assigns emails to others using Help Scout if those emails should not be referred back to you.
What do you dislike about the product?
I have yet to have an issue using Help Scout. It has always been very simple and self-explanatory to use. I create many happy and easy experiences.
What problems is the product solving and how is that benefiting you?
Sense you can assign emails to a specific person or organize emails in a group, this makes it very beneficial for the use in a big business. Along with making templates in which you can respond to people with makes things very simple.
Recommendations to others considering the product:
Make your own templates!
Easy to Use Support Software
What do you like best about the product?
Everything is super simple to use and there isn't much of a learning curve.
What do you dislike about the product?
Sometimes the workflows can be a bit confusing to navigate.
What problems is the product solving and how is that benefiting you?
HelpScout helps us answer customer tickets easily and coordinate our responses.
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