Help Scout
Help ScoutReviews from AWS customer
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cool
What do you like best about the product?
the different features it offers each person to use
What do you dislike about the product?
I don't like how you're not able to share information with others
What problems is the product solving and how is that benefiting you?
technical problems
Simple and timely
What do you like best about the product?
The ability to see how many customers have been helped, and the "happiness" factor is pretty cool too.
What do you dislike about the product?
There are some limitations to the mobile app, which restrict our ability to process certain customer service needs without being on a computer. A separate dislike is not being able to upload PDF's into our Knowledge Base; only text entered in HelpScout can be saved in the KB.
What problems is the product solving and how is that benefiting you?
Increasing customer satisfaction due to quick turn around on emails.
Great UX reduces agent frustration and increases productivity
What do you like best about the product?
The agent UI / UX - Easy for agents to see what they have open, which encourages them to deal with the tickets faster. The Unassigned page is perfectly designed for triaging as it updates live and quickly. The interface is very snappy and we rarely encounter bugs.
I also love the Zapier endpoints, Webhooks, and the versatility of the API so I can create many useful integrations and business processes.
Customers rave about the Docs site and find the Beacon very user-friendly and convenient.
I also love the Zapier endpoints, Webhooks, and the versatility of the API so I can create many useful integrations and business processes.
Customers rave about the Docs site and find the Beacon very user-friendly and convenient.
What do you dislike about the product?
- You can only make one webhook
- Can't upsert tags via the API
- While HS is always raving about how friendly and great their support team is, they rarely dig deep into issues, and leave you on your own to figure out any issues that begin to become complex. They don't "go the extra mile".
- Can't upsert tags via the API
- While HS is always raving about how friendly and great their support team is, they rarely dig deep into issues, and leave you on your own to figure out any issues that begin to become complex. They don't "go the extra mile".
What problems is the product solving and how is that benefiting you?
1. Improve the self help experience for customers
2. Improve the efficiency / happiness of agents
2. Improve the efficiency / happiness of agents
Easy meets robust!
What do you like best about the product?
Help Scout's user interface is super intuitive.
What do you dislike about the product?
Lack of tagging automation & robust reporting
What problems is the product solving and how is that benefiting you?
We use Help Scout to answer all of our client emails; its easy-to-use interface keeps our team's productivity up!
Recommendations to others considering the product:
Help Scout is super customizable!
Easy to use, full-featured independent help desk software
What do you like best about the product?
Help Scout is great for medium-small teams. The interface is really straightforward and user-friendly, and there are no distractions from the process of assigning and resolving customer queries.
What do you dislike about the product?
Help Scout is a little light on some of the fancier Helpdesk features like API integrations and advanced user management.
What problems is the product solving and how is that benefiting you?
We manage all our circulation and product fulfillment through Help Scout—it makes it easy for multiple part-time employees to stay on the same page.
Recommendations to others considering the product:
Talk their team! The folks at Help Scout are very... helpful!
Like to use Help Scout .
What do you like best about the product?
Definitely I will say that i like that software a lot! It's great enough. so easy to understand and pick up for every one. Everything is clear and easy. Perfect support service.
What do you dislike about the product?
Actually i have just positive thoughts about that product. Will be not so nice to start talk about it bad as i know that work with it can do much better.
What problems is the product solving and how is that benefiting you?
As for my office It helped us being so much better at assistance our customers .We can realize where we should to develop our app. So great to work with that one with no stress.
Recommendations to others considering the product:
If till now you don't have this solution than it's better to get it. For sure no doubt If somebody will ask me which one is better i will tell just go with Help Scout. Just use it.
Great for Organization
What do you like best about the product?
I like that Help Scout kept our team organized and acted as a universal email inbox that offered a comprehensive layout.
What do you dislike about the product?
I wish the chat feature was more reliable, and the mobile app could have been more stable. Sometimes I would try to log in from my phone but had issues loading pages, which was annoying and frustrating.
What problems is the product solving and how is that benefiting you?
Help Scout kept us organized and was convenient if someone was out of work for the day.
Recommendations to others considering the product:
I would definitely recommend Help Scout to others! It is user-friendly and is good if you are working on a team because everyone can work collaboratively. The customer service administrators are knowledgeable and helpful and get you back on track if you run into any issues which is always important! Definitely a 10/10.
Great tool
What do you like best about the product?
I think this is a great tool for support tickets.
What do you dislike about the product?
I wish the inbox and assigning messages was a bit more seamless. It can be very hard to understand everything for new users.
What problems is the product solving and how is that benefiting you?
allows for easy and quick support
Easy consolidated place to reply to campaign emails
What do you like best about the product?
A Very quick place to identify all campaign messages and efficiently reply.
What do you dislike about the product?
The notification settings can be vague and it is hard to stay on top of when they are coming live.
What problems is the product solving and how is that benefiting you?
We are able to gather actionable feedback from clients who rate our responses and product through the site.
Great knowledge center
What do you like best about the product?
Simple to set up and the design looks great out of the box
What do you dislike about the product?
It would be nice to have more categorization capabilities
What problems is the product solving and how is that benefiting you?
Stood up a knowledge base for our customers in just a few days - super easy!
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