Sign in
Sign in
or
Create a new account
Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Help Scout

Help Scout

Reviews from AWS customer

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

395 reviews
from

External reviews are not included in the AWS star rating for the product.

    pam b.

i use the search function all the time and it's super fast!

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
search feature. i also like how i can review all the emails and follow the conversation and easily find what i'm searching for
What do you dislike about the product?
not much, it always seems to be easy to find what I need.
What problems is the product solving and how is that benefiting you?
i'm finding receipts and client information quicker than searching document files. benefits are the quick search feature and sort by date.
Recommendations to others considering the product:
use the search feature super helpful and easy to sort by date

    Consumer Services

Easy to use

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
I Love the simplicity of Help Scout. It is easy to use and the saved replies are a life saver!
What do you dislike about the product?
The downside to help scout is that it does not have all the features other platforms offer.
What problems is the product solving and how is that benefiting you?
Help Scout is a fast and effective way to interact with customers via email Customer Service.

    Higher Education

Very good application to do customer support in a company

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
It is very easy to structure messages, share them inbetween colleagues and keep track of progress. Also, it always works and if there is an issue, it gets resolved very quickly.
What do you dislike about the product?
Sometimes, mails that can be viewed within Google Mail, are not displayed in helpscout. Maybe 1 out of 1000 mails, but it happens. Also, it would be nice if spam mails would be moved into the spamfolder instantly.
What problems is the product solving and how is that benefiting you?
Doing the entire customer support for our company in a very effective and quick manner. The benefits are easy tracking of incoming mails and moving them around colleagues to answer them in the best way possible.

    Andrei A.

My team loves HelpScout

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
Very easy to set up and maintain a workflow. As a result, our customers are very happy with the human support and self-service received. Docs are awesome - our team can plan accordingly, write and publish the product documentation in one place.
What do you dislike about the product?
There's not much I dislike. Even though the mobile app works fine, the UX could be improved in order to navigate easier. I frequently use the mobile app when I'm not at home, so that would be a big plus. Another thing I don't really like is that you can't style the Docs without too much custom code - would be nice to have some templates to choose from.
What problems is the product solving and how is that benefiting you?
Being a small business, we needed a help desk solution that addresses the challenges our customers face while using our tools. HelpScout empowered our team to collaborate on conversations to make sure any issue that comes our way is fully addressed.
Recommendations to others considering the product:
Everything touched by HelpScout is definitely the result of effort from people who set a high bar for customer support and experience. Give it a try, you won't regret it.

    Ojoma E.

Easy to Navigate, Fun to Use.

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
The Interface is great. Navigation is easy and clear. I like how the reports are structured. Navigating through MailBoxes is simple and easy and writing documentations using the editor is awesome.
What do you dislike about the product?
Honestly I think there's nothing I dislike. Although I think I've had some discrepancies with my HelpScout replies. I think there was an update for this that was explained. Everything has been good so far.
What problems is the product solving and how is that benefiting you?
We use HelpScout to provide support to our customers. Communicating with our customers has been seamless and I love the automation features that HelpScout Offers. It makes things easier for us.

    Computer Software

Amazing Ticketing Tool

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
Stable interface with very helpful support and documentation. The reports are an added advantage that helps get a better view of the agent's progress. The Chat beacon is helpful with beacons.

They have also provided APIs for any custom integration. And on top of it the powerful workflows help manage tickets and folders in a better manner.
What do you dislike about the product?
There's nothing as such that can be disliked. Just the numbers get a bit confusing on different sections like All Channels, Emails, and individual reports.
What problems is the product solving and how is that benefiting you?
Better reports and tracking of agent's performance.
Helps manage the workforce on dedicated days.

    E-Learning

I LOVE HelpScout!

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
There is no one thing that I like best. HelpScout performs so many tasks seamlessly that I'm periodically surprised at a function or feature that has been making my life easier without me realizing it. Whenever I'm frustrated with some of the other platforms we have to work with, taking time to be grateful for HelpScout's reliability helps calm me down. Customer Support is prompt, friendly, honest - and very rarely needed!
What do you dislike about the product?
I have yet to discover what I don't like.
What problems is the product solving and how is that benefiting you?
We're able to easily track our metrics, view our customer history, and keep a close eye on customer satisfaction. HelpScout has helped us determine areas we can improve in, and helps us manage our workflow. It has also helped us organize company documents.

    Retail

Full Featured, Smart Help Desk

  • May 17, 2022
  • Review provided by G2

What do you like best about the product?
Smart automations, saved replies, fast and responsive website, handy app
What do you dislike about the product?
Pricing will be going up soon which will mean I need to weigh up if it is still providing enough value for my small business.
What problems is the product solving and how is that benefiting you?
Fast responses and effective management of customer enquiries

    Kelsey B.

I love HelpScout!

  • May 17, 2022
  • Review provided by G2

What do you like best about the product?
I like how easy it is to set up workflows and teams to be the most efficient.
What do you dislike about the product?
The reports don't always accurately portray the work level of our team members.
What problems is the product solving and how is that benefiting you?
Customers have easy access to our support team, and HelpScout provides a quick & accessible history for each customer, so we can see previous issues.

    Damiaan P.

Down to earth product that works

  • May 17, 2022
  • Review provided by G2

What do you like best about the product?
Helpscout was easy to setup. And to maintain the system. And as a result my customers are helped much better.

Also, they are very clear in there communication. Once, they announced a change in the system. They helped me on every aspect to implement this change and to make sure everything was setup correctly. Awesome support.
What do you dislike about the product?
Helpscout is not the most extensive product. It feels like some reports are limited in the drilldown capacities.

Also being "online" in the chat window is necessary to allow customers to "chat". While I am always available, I do not have the site always open. So our chat is not as much offline as it was.
What problems is the product solving and how is that benefiting you?
Helpscout is our ticketing system to provide initial communication with new customers and ongoing support with existing customers. Both via e-mail and in-app using the widgets.

The biggest benefits are better customer conversations, faster answers, and an extensive help database.

showing 81 - 90