Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Efficient Translation with Seamless GitHub Integration
What do you like best about the product?
I like the integrations Smartling has with GitHub and the flows they integrate into our processes. It's the best part because it allows us to seamlessly integrate our software flows with Smartling, saving time that would otherwise be spent on custom software and manual jobs. A GitHub pull request is automatically created, and the Smartling API supports that process.
What do you dislike about the product?
The dashboard and the smartling jobs and configurations can get a little bit tedious and could be simplified. The documentation can be a little bit better.
What problems is the product solving and how is that benefiting you?
Smartling makes translations easy. User-facing text in our apps is seamlessly translated and integrated into workflows. With the GitHub integration, it automates tasks that would otherwise require manual input, saving time and effort.
Visual Translating Power, Setup Overwhelms
What do you like best about the product?
I really like that Smartling allows translators to see exactly how their strings look, which eliminates blind translating.
What do you dislike about the product?
The initial setup and configuration of advanced workflows can be overwhelming. I found it quite difficult.
What problems is the product solving and how is that benefiting you?
I use Smartling for translating and it lets translators see exactly how their strings look, which eliminates blind translating.
Seamless Multilingual Integration, Excellent Support
What do you like best about the product?
I really value Smartling for its translation quality and GDN capabilities, which we used for our primary informational and sales websites. I appreciate how it allows for near-real-time translations of English source content into more than 15 languages without the need for coding additional pages. Smartling's framework and UI are very well developed, which makes it a premium product. The support team is very attentive and helpful at all times, and the client service teams are excellent. The drag-and-drop interface for documents is also very convenient.
What do you dislike about the product?
We did struggle a bit with form fields and random data being consumed by Smartling; and nailing down the specific rules for each page code / use-case was difficult, but we figured out everything eventually. Also the overall cost is premium-tier, and overages can add up, so be sure to align your project and budget with their team to avoid surprises.
What problems is the product solving and how is that benefiting you?
Smartling enables near-real-time translation into 15+ languages without coding extra pages, enhancing our primary informational and sales websites.
Efficient Localization with Room for UI Improvement
What do you like best about the product?
I like the ability to choose the level of human involvement in Smartling. I find Smartling's transcreation service a valuable offering because it gives us access to native speakers who are thoughtful about how to convey the meaning of the text without getting stuck on a literal translation that might not be appropriate.
What do you dislike about the product?
The dashboard interface could be more aesthetically pleasing. It sometimes requires more clicks than we'd think necessary to drill down to the info we want. The setup isn't 100% intuitive. More importantly, the process of creating a library of strings from previously translated materials was opaque and cumbersome.
What problems is the product solving and how is that benefiting you?
Smartling provides fast, reliable localization in multiple languages, crucial for our marketing materials. It offers valuable transcreation services with native speakers, ensuring textual meaning is conveyed thoughtfully.
Easy to Use, but Poor Support, Surprise Fees, and Translation Errors
What do you like best about the product?
platform is fairly easy to use, but that's about it. I've not had a great experience overall.
What do you dislike about the product?
The customer service has not been to the standard we were hoping for. We've had to spend a lot of time arguing with our reps to get what we need or what was promised. When we moved from basic to enterprise we were also not informed about 10% project management fees.
Translations are not always accurate - many times things are wrong. Once a project was translated into the wrong language and not what we requested. Many other times we're needing to have internal reviewers make a lot of edits that their human reviewers missed.
UX is not the most modern looking and is not entirely user friendly. Difficult to manage projects that are uploaded but not submitted, and hard to check/assess if all lines have been picked up by their AI when dealing with larger files.
Translations are not always accurate - many times things are wrong. Once a project was translated into the wrong language and not what we requested. Many other times we're needing to have internal reviewers make a lot of edits that their human reviewers missed.
UX is not the most modern looking and is not entirely user friendly. Difficult to manage projects that are uploaded but not submitted, and hard to check/assess if all lines have been picked up by their AI when dealing with larger files.
What problems is the product solving and how is that benefiting you?
It's helpful to be able to manage multiple languages in one upload and to have the approved library to auto translate, but overall it's caused more problems than it's solved with the errors in translation that need to be reviewed and fixed by our team.
Intuitive Dashboard and Visual Context Make Localization Easy
What do you like best about the product?
First of all, the dashboard is easy to understand for the translator, it is intuitive. Also the visual context tab is very helpful, especially for localization of our product where desktop and mobile versions are involved. Automation with Braze for emails is also helpful, it allows to translate all the workload on one platform, and not to open many links as we did before.
What do you dislike about the product?
Although I have access as account owner, I mostly use Smartling as a translator, not a project manager. So as a translator I don't see any downsides. I can only assume that as account owner I need a special training because the platform offers great many functions
What problems is the product solving and how is that benefiting you?
I work on the project as a subcontractor through a third-party translation company. For me personally Smartling allows to see my statistics (wordcount), the invoicing is automated. Also the context tabs saves a lot of time and effort and allows to prevent many rounds by QA of the product. In comparison to other, mostly proprietary, translation and localization platforms the visual context is mega feature. I cannot provide specific numbers because as a subcontractor I do not see them.
Nice UI, Strong API Support, and a Stable Platform
What do you like best about the product?
Nice UI, good API support. Stable platform
What do you dislike about the product?
Support can be faster. More AI features please
What problems is the product solving and how is that benefiting you?
Localization of strings
Fast, Reliable Translation Solution
What do you like best about the product?
I like Smartling for the quick turnaround time on translations, allowing me to get human translation results in no time. This speed helps me perform PR reviews and merge quickly. I also found the initial setup easy thanks to a recorded demo that was easy to follow. I think it's a great product.
What do you dislike about the product?
Sometime we get some mishaps in translations. Very rarely.
What problems is the product solving and how is that benefiting you?
Smartling provides human translation in no time, helping us perform PR reviews and merge quickly.
Great Visual Context and TM Tools, but Pricing and AI Feel Limited
What do you like best about the product?
Visual context and some of the integrations have proven to be some of the best features Smartling has. The way glossaries/term bases are handled and the easiness to revisit translation memories is also a plus.
What do you dislike about the product?
Unfortunately, the pricing model makes it less competitive. It also lacks some of our most used integrations, plus the usage of AI with the platform is quite limited compared to other alternatives.
What problems is the product solving and how is that benefiting you?
We were struggling with the website content and luckily Smartling integrated seamlessly with Contentful, which meant we could get our website localized and sorted in no time. That meant reducing our time dedicated to this by more than 50% and achieving greater quality, plus being able to track down typos and apply fixes almost immediately.
Powerful Automation with an Intuitive Smartling Experience
What do you like best about the product?
What stands out most about Smartling is how it combines powerful automation with a really intuitive user experience
What do you dislike about the product?
It feels to complex for smaller workflows
What problems is the product solving and how is that benefiting you?
It helps us deliver faster, more consistent multilingual experiences for clients, reduces operational overhead, and gives both us and our clients better visibility into the localization process.
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