Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Easy to use and great functionalities
What do you like best about the product?
Startling is very user friendly, it's easy to get an overview of your work and access your projects. The TMs are usually really good and AI suggestions very accurate.
What do you dislike about the product?
It would be great if we could contact project managers directly through PMs
What problems is the product solving and how is that benefiting you?
Simplicity! All is in one place, including translation tools and invoicing
Intuitive tool
What do you like best about the product?
I love that it's so intuitive and has all the shortcuts that you would need the most. Even with small jobs, it's no hassle - once you're logged on, you just click on the job and start working. There's no downloading software, there's a query feature, and the glossary is well integrated.
What do you dislike about the product?
I wish we could join jobs from the same project in stead of having to work on lots of small jobs with 1-50 words separately. We used to be able to do this, but this feature seems to have been deactivated.
What problems is the product solving and how is that benefiting you?
Well ... I'm being hired to translate and/or edit jobs, so Smartling helps me do that :)
Efficient translation platform for all kinds of content
What do you like best about the product?
The overview page with all jobs provides a direct overview of the status of all open translations and you can quickly find your way around. In combination with the option of setting up glossaries, deadlines and automated workflows, Smartling offers a good way of translating marketing content or documents quickly and efficiently.
We use the workflow with Smartling AI Human Powered Translations and an internal review and the quality of the translations has a good quality. I also like the context view, as you can not only work in individual strings, but also see the text in its entire context, which is also useful for checking the flow of the text.
We use the workflow with Smartling AI Human Powered Translations and an internal review and the quality of the translations has a good quality. I also like the context view, as you can not only work in individual strings, but also see the text in its entire context, which is also useful for checking the flow of the text.
What do you dislike about the product?
As a new user, you first have to find your way around Smartling, also to find certain functions, some menus are nested and it takes time to find certain actions (for example, the possibility of downloading the current translation only via the Files tab and not directly in the Language tab/overview).
There can be a flood of notifications; I would like to see even better, individual control of the notifications here.
There can be a flood of notifications; I would like to see even better, individual control of the notifications here.
What problems is the product solving and how is that benefiting you?
Smartling helps us in marketing to make the entire translation process more efficient, consistent and scalable. We had various challenges, such as the manual effort involved in the translations (external process with a translation agency that was not as efficient and fast) and also the scalability of costs (direct view) is better now with Smartling.
Better translations solutions & saving time!
What do you like best about the product?
As a copywriter at Acne Studios, using Smartling has really helped simplify the translation process. It’s made it much easier to stay on top of multiple language versions, ensuring we hit our deadlines without the usual back-and-forth.
What I appreciate most is how Smartling offers smart solutions that help us reuse content efficiently, keep the tone consistent, and avoid double work. It’s taken a lot of pressure off when juggling tight turnarounds and has made collaboration across teams feel much more seamless.
It’s become an essential part of our workflow — especially as we scale content across markets without losing quality or brand voice.
What I appreciate most is how Smartling offers smart solutions that help us reuse content efficiently, keep the tone consistent, and avoid double work. It’s taken a lot of pressure off when juggling tight turnarounds and has made collaboration across teams feel much more seamless.
It’s become an essential part of our workflow — especially as we scale content across markets without losing quality or brand voice.
What do you dislike about the product?
Things that can be improved have always been raised with the teams. Smartling are brilliant at offering solutions and finding ways to improve things.
The website is very user friendly and the team is super helpful.
The website is very user friendly and the team is super helpful.
What problems is the product solving and how is that benefiting you?
Overall process of submitting translations.
Being able to keep track, edit and use our Translation Memory to ensure that our TOV doesn't get lost in translation.
Easy way to track what submissions are pending and whats available.
Seamless updates to our CMS Salesforce.
Being able to keep track, edit and use our Translation Memory to ensure that our TOV doesn't get lost in translation.
Easy way to track what submissions are pending and whats available.
Seamless updates to our CMS Salesforce.
User-Friendly CAT Tool for Professionals
What do you like best about the product?
Smartling has a nice UI that is easy to comprehend. I'm always more efficient working with Smartling projects compared to other platforms.
What do you dislike about the product?
I'm not the biggest fan of the QA tool in Smartling. However, it's probably a user-issue rather than a platform issue.
What problems is the product solving and how is that benefiting you?
Smartling is allowing me to work as a translator for a range of clients.
An intuitive and comprehensive solution
What do you like best about the product?
Smartling is a powerful and efficient tool for daily translation. Its intuitive platform, along with features like grammar and spell checking, allows linguists to focus on content quality, as well as the correct application of specific terminology and glossaries.
The platform offers a professional and reliable environment with an easy-to-use interface. The "Open issue" feature streamlines communication, allowing linguists to get direct answers and save time. Also, the automatic invoicing system is highly appreciated, eliminating the administrative burden of manual invoicing.
For website translations, Smartling's ability to display content in context is a standout feature. This visual feedback allows translators to make informed decisions regarding syntax and punctuation, ensuring the translated content integrates seamlessly with the website's layout.
The platform offers a professional and reliable environment with an easy-to-use interface. The "Open issue" feature streamlines communication, allowing linguists to get direct answers and save time. Also, the automatic invoicing system is highly appreciated, eliminating the administrative burden of manual invoicing.
For website translations, Smartling's ability to display content in context is a standout feature. This visual feedback allows translators to make informed decisions regarding syntax and punctuation, ensuring the translated content integrates seamlessly with the website's layout.
What do you dislike about the product?
Issues with tag placement, though manageable, can disrupt workflow.
Also, a comprehensive task summary, displaying word counts and deadlines without requiring scrolling or window switching, would also enhance efficiency.
Also, a comprehensive task summary, displaying word counts and deadlines without requiring scrolling or window switching, would also enhance efficiency.
What problems is the product solving and how is that benefiting you?
Email notifications often lag behind the availability of jobs on the platform, resulting in missed opportunities. This delay can be frustrating for linguists seeking to secure available projects. Despite this issue, Smartling provides a consistent stream of work opportunities across diverse and engaging fields, making it a valuable platform for freelance translators.
Smartling CAT tool
What do you like best about the product?
The ease of use, style guides and language resources are next to being straightforward also helpful. Als the response time and help of the PMs is great.
What do you dislike about the product?
Over time, TMs become “polluted” with outdated or inaccurate translations. I think the response time/knowledge of the help desk could be improved.
What problems is the product solving and how is that benefiting you?
Quality assurance, TM search and Glossary are valuable assets of the system.
Complete localization tool with seemingly simple UI but still huge functionality
What do you like best about the product?
It is centralized and cloud based that can be run in any web browser which removes the burden of backing up translation project files through various jobs, so it provides a piece of mind that no data get lost even in a computer failure.
What do you dislike about the product?
Its text search feature could be improved a lot, because performing an exatct search does not give results if the search text contain special characters (e.g. non-breaking space, non-breaking hyphen etc.).
What problems is the product solving and how is that benefiting you?
Every aspect of a translation workflow (e.g. handing off translation jobs, translating using translation memories and glossaries, submitting jobs and invoicing for work) is in a same centralized, cloud based location, which greatly streamlines the localization processes.
A great tool for translating and editing tasks.
What do you like best about the product?
It is both intuitive, easy to use and at the same time offers all the necessary functions for a translator to perform professional translation and editing
What do you dislike about the product?
there's nothing I don't like about Smartline, maybe the perfect thing would be to be able to work with it even offline!
What problems is the product solving and how is that benefiting you?
helps me perform translations and revisions quickly and professionally, maintain consistent terminology throughout texts, and check translation output directly in a preview
The best translation company I've worked with
What do you like best about the product?
I've used Smartling for many years, even before starting to work with them.
I first knew them from using their CAT tool. I think it was the most userfriendly tool compared to others in the market, like Phrase or XTM.
The issue reporting system is quite useful, as it allows linguists to receive responses directly from the client.
Another aspect I like is the PM team. They are a delight to work with.
The payment schedule is another strong point. Payment is made on the first business day of each month, with no delays.
I first knew them from using their CAT tool. I think it was the most userfriendly tool compared to others in the market, like Phrase or XTM.
The issue reporting system is quite useful, as it allows linguists to receive responses directly from the client.
Another aspect I like is the PM team. They are a delight to work with.
The payment schedule is another strong point. Payment is made on the first business day of each month, with no delays.
What do you dislike about the product?
Sometimes, there are so many linguists assigned as resources to an account and the job assignment system is set to first claim first served, that it makes it very difficult to claim jobs. Particularly due to timezone differences, some linguists may get ahead and others remain without jobs.
Also, it does not always occur, but sometimes, PMs are unresponsive.
Also, it does not always occur, but sometimes, PMs are unresponsive.
What problems is the product solving and how is that benefiting you?
I do not own a business. I'm a linguist. They are always improving the tool and the workflow.
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