Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Best translation tool out there that saves money and time thanks to the Translation Memory
What do you like best about the product?
Translation memory
Support for various file formats
Directives in HTML and CSV
Support for various file formats
Directives in HTML and CSV
What do you dislike about the product?
The errors tool - difficult to understand to which string the translator or reviewer refers to ad in which language.
What problems is the product solving and how is that benefiting you?
It solves spending tons of money and time on re-translations of pre-translated strings.
Localization Partner: Effective CSM and Support
What do you like best about the product?
Having the opportunity to engage with our Customer Success Manager, Tanner LaCorte, has been incredibly valuable. We've established regular sessions for him to connect with our team, and this has greatly contributed to our associates' knowledge and proficiency with the tool. Additionally, the support team consistently demonstrates a willingness to promptly address our concerns and provide swift resolutions.
What do you dislike about the product?
The MTS is cost prohibited at this time.
What problems is the product solving and how is that benefiting you?
We need content localization to engage and communicate with our non-English speaking clients.
Smartling and its usability
What do you like best about the product?
Real-time analytics and reporting: I love the reports sections and getting valuable data from a click.
Smartling's translation memory and glossary functionalities and the automation capabilities.
Smartling's translation memory and glossary functionalities and the automation capabilities.
What do you dislike about the product?
I find Smartling is not very intuitive in some situations.
I find confusing the terms "job" and "project".
I find confusing the terms "job" and "project".
What problems is the product solving and how is that benefiting you?
Easy project management: user-friendly interface that allows monitor progress, assign tasks...
Automation capabilities
Integration options
Real-time analytics and reporting
Automation capabilities
Integration options
Real-time analytics and reporting
Easy process, good comments left in regard to clarifications.
What do you like best about the product?
How easy to translate all macros without needed to submit often.
What do you dislike about the product?
User face could look a bit better or provide step by step on how to process certain actions.
What problems is the product solving and how is that benefiting you?
Translating macros to multple languages
The best TMS I have worked so far
What do you like best about the product?
Automatisation and the ease of integartion
CAT tool with MT, TM and all the other auxiliary pillars to speed up the translation
Great support
CAT tool with MT, TM and all the other auxiliary pillars to speed up the translation
Great support
What do you dislike about the product?
Smartling is rather expensive for the smaller companies and the pricing model is not really transparent.
What problems is the product solving and how is that benefiting you?
Automating the workflows thus reducing manual steps
Speeding up the translation turnaround times - allowing company to move on quicker pace
Reducing costs by recycling translations from the translation memory
Reporting tool - helps to calculate the work done
Cost forecasting - budgeting
Quality assurance
Speeding up the translation turnaround times - allowing company to move on quicker pace
Reducing costs by recycling translations from the translation memory
Reporting tool - helps to calculate the work done
Cost forecasting - budgeting
Quality assurance
Localization Specialist
What do you like best about the product?
Clear UI, easy to use and get around, diverse features
What do you dislike about the product?
Slow TM and context feature does not alway fetch correctly from the image
What problems is the product solving and how is that benefiting you?
We work and onboard internal reviewers so it is important they understand and now how to use smartling pretty quick which the tool allows
Modern, user-friendly TMS
What do you like best about the product?
The best part about Smarlting for me is the light-weight and user-friendly UI without sacrificing too much of the typical TMS functionality. The colorful layouts and additional information on the support pages make it easy to learn how to use the CAT tool and its various features.
What do you dislike about the product?
The downside of a modern system like Smartling is its limitation in computational speed/ability, as well as missing some features. Compared to older TMS, Smartling tends to struggle with bulk TM updates (large or small) and miss some Glossary tool features.
What problems is the product solving and how is that benefiting you?
Smartling is solving the issue of having many different types of content that need to be translated while using the same TMs and linguistic assets. It is quite flexible so I never have to worry about file formats or cross-referencing material - it can tackle web-pages, documents, subtitles, app integrations, and more.
Clear UI and easy to use
What do you like best about the product?
It has an easy to use interface and is ideal for handling large-scale, ongoing projects and translation tasks.
What do you dislike about the product?
Some components do not get translated due to a limitation with the Zendesk connector, which means we have to replace certain links manually in multiple languages
What problems is the product solving and how is that benefiting you?
Translating new and updated content in up to 6 languages
I have a very good experience with Smartling services
What do you like best about the product?
I like that the tool is easy to use and transparent. It is easy to find the information we need on the homepage of the system, including timelines, costs, and last submitted jobs, for those who work with translation, this kind of information is the most important and I am very pleased to have it any time I need.
What do you dislike about the product?
It is not something I dislike actually, but something that maybe can be improved. It would be good to have a way to group all translation jobs for one same page, for example, group all the pages for a same batch in a way we can see the overall progress without needing to open page by page, what is time consuming.
What problems is the product solving and how is that benefiting you?
I use Smartling to manage and request translations for webpages and assets like PDFs, Power Point Presentations, excel files, word documents, and even srt files for video subtitles.
All the features I need bundled up in a very intuitive platform
What do you like best about the product?
What I like the most about Smartling is that I find it very intuitive and user-friendly. All the info I need is there: concordance search, glossary, style guide when applicable, segment history, etc. and most of all the context panel that allows me to see context as well as how the translation will look like in real time (which is great as French espands quite a bit and I can see if I need to "chop" the translation for layout reasons).
The export option is also very convenient to save my work and run various checks and the @mention when you log an issue is a big bonus.
And last the Content search function (may only be active if you have Project Manager privileges) with its wealth of options (from the basic Project, Job, Status, Language, etc. to Key/Variant, Tags, etc.) allowing you to refine searches and drill down on very specific strings.
This is by far my favorite CAT tool and I work with quite a few different ones!
The export option is also very convenient to save my work and run various checks and the @mention when you log an issue is a big bonus.
And last the Content search function (may only be active if you have Project Manager privileges) with its wealth of options (from the basic Project, Job, Status, Language, etc. to Key/Variant, Tags, etc.) allowing you to refine searches and drill down on very specific strings.
This is by far my favorite CAT tool and I work with quite a few different ones!
What do you dislike about the product?
Usual downsides of most CAT tools: segmentation is not always the ultimate when working on creative texts and QA checks sometimes send back "false positives".
At the moment, MT suggestions still require quite a bit of improvement, but I can't wait to see the use Smartling will make of AI developments!
At the moment, MT suggestions still require quite a bit of improvement, but I can't wait to see the use Smartling will make of AI developments!
What problems is the product solving and how is that benefiting you?
Leveraging existing translations and ensuring consistency across the board
Seeing final translation in context
Seeing final translation in context
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