Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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program coordinator
What do you like best about the product?
I like that attendees can benefit from real time translation services.
What do you dislike about the product?
I dislike the grammatical errors that sometimes occur due to phonics.
What problems is the product solving and how is that benefiting you?
Giving access to more people to participate in virtual meetings by translating for them.
Don't be lost in translation!
What do you like best about the product?
The content on our corporate website is updated very regularly and caters to an audience of English, French and Spanish speakers. Our team uses Smartling on a weekly basis. We have to remain swift annd accurate with our translations. Smarlting integrates easily with our website and makes the management of this process very seamless.
What do you dislike about the product?
There is a learning curve before feeling comfortable on the platform and leveraging all its features. Luckily, the team is readily available to direct users to insightful articles, videos or schedule a training call.
What problems is the product solving and how is that benefiting you?
Gone are the days when we had to manually input our content while trying to match each string to its translation!
Could be more user-friendly, but a powerful all-around tool for Localization
What do you like best about the product?
Smartling has an excellent CAT tool that really speeds up the translation and review process. The tool's connectors are also pretty powerful, allowing for translators to see the page ready while they're translating, which is great to ensure consitency, contextualized translations and recognize UI limitations before the translation is actually submitted.
What do you dislike about the product?
Finding certain features and settings isn't always easy, and sometimes a change that should be made with one or two clicks takes several. Sometimes, it feels like you have to investigate to actually get where you need to be, when things could be easier to find. The way tools are linked together and categorized could improve, and certain necessary bulk actions are missing.
What problems is the product solving and how is that benefiting you?
Smartling is putting us together with translators, estimating budgets and providing an excellent CAT tool to conduct translation work with. There's Translation Memory maintenance, Glossary maintenance, workflow setups and basically everything you'd expect from a complete Localization product. The connectors and APIs really help in automating our workload and getting things delivered quickly and with the expected quality.
Good translation/Good people
What do you like best about the product?
I think what I like most is the support I get from people like Adam or Ke. I often need someone to hold my hand and walk me through each steps, sometimes several times before I can do it alone.
What do you dislike about the product?
I do have to do a lot of preliminary setups before translating (setting up workflows, preparing the documents, excluding strings, answering translator questions) and I wish there was a simpler way of managing the Glossary (which I'd love to do but don't have time).
What problems is the product solving and how is that benefiting you?
We wish to stop doing internal review with Laerdal people (it's a bottle neck and take too much time) and have Smartling people do it instead. We're hoping to gain time and money with that. Also, having 1 single place where all our translations are hosted is a plus.
Good choice, depending on your business needs
What do you like best about the product?
The variety of language choices and the customer support to faciliate our business needs at the account level. As a business that we have launched into new markets quite rapidly smartling has been an ongoing use for our web optimisation.
What do you dislike about the product?
GDN implementation was not for our business needs and caused us a lot of troubleshooting throught the years of use.
We are more positve around the API implementation that we are at currently.
We are more positve around the API implementation that we are at currently.
What problems is the product solving and how is that benefiting you?
Delivering website's copy and non web content translation
Easy to deploy, fit with multiple localization needs
What do you like best about the product?
There are numerous configurations to choose from to automate the localization workflow. The configuration sets are easy to set up and maintain.
What do you dislike about the product?
Subtitle projects are difficult to create because adding the video as context is a separate step.
What problems is the product solving and how is that benefiting you?
Smartling helps us localize the software into multiple foreign languages without manually creating translation jobs.
Expands access to platform
What do you like best about the product?
The implementation process was straightforward and maintenance of our site is mostly automated and saves time. The account management team understands our needs and works hard to resolve our questions.
What do you dislike about the product?
No major issues - small enhancements such as an increase in the maximum number of patterns allowed would be helpful.
What problems is the product solving and how is that benefiting you?
Smartling allows for greater access to our site across many demographics.
Working with Smartling as an account owner for a multinational company
What do you like best about the product?
I really like how easy it is to get started. Easy to set up new projects and workflows, simple to assign access for new users.
What do you dislike about the product?
The user handling to identify who has acces to what workflow and to see if there are any languages/workflows that has no users that can perform the tasks could be better.
What problems is the product solving and how is that benefiting you?
Easy and integrated way of working with localization and translation for 80+ markets.
Smartling meet target with a smile
What do you like best about the product?
The smartling language and support teams are very responsive, always ready to help and very friendly and approachable. Re. the TMS, context is a very strong point and it is generally robust and easy to use.
What do you dislike about the product?
some integrations (e.g. Figma) is not very flexible to use
lack of flexibility regarding roles and permissions
lack of flexibility regarding roles and permissions
What problems is the product solving and how is that benefiting you?
Smartling allows automation of most processes
Context
Context
Excellent customer service and communication
What do you like best about the product?
It was relatively easy for someone like me (a complete novice to a TMS) to find my way around and use it. This has been bolstered by our very helpful Smartling liaison, Emily, and the rest of the team assigned to our account (shoutout to Jose). They are prompt in responding to our questions and helping us translate our needs into actionable items. They are willing to listen and get creative with us. Most of our integrations have been pretty straightforward to set up. If there are integrations we'd like to see added, they hear us out (and have added a few of our requests since we've been working together). Our linguists seem satisfied with the tooling as well.
What do you dislike about the product?
There are a few small navigational irks, things aren't always in the place I think they're going to be. I also wish I could see the translator's view more easily to help my linguists troubleshoot, and I would love to be able to add multiple roles to users. The only other item on my wish list for now is breaking up long-form text, or having the option to do so. We will be translating more HTML pages with long paragraph blocks of text, and without the ability to break up those big blocks of text more easily, we won't be able to get much use out of the translation memory created from this particular project. It is rare we will see this long-form blocks of text repeat themselves exactly, but we could see phrases and sentences repeating themselves.
What problems is the product solving and how is that benefiting you?
We use it to translate our app, web-based assets, and occasional marketing materials for our international markets -- keeps our international products on pare with the main EN prroduct.
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