Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Smartling is a robust, organized, scaleable TMS--and it's exactly what you need
What do you like best about the product?
Smartling has streamlined our translation process and increased our efficiency while enabling us to scale at a moment's notice. Before Smartling, I was managing translations and localizations for 5 countries via spreadsheets and Sharepoint folders. It was a mess. The Smartling team helped us set up a Drupal connector to our website, showed us how to onboard our internal translators, and gave us the reporting tools to measure our effectiveness. Their team is great and responsive, the software saves us time and money, and it keeps our internal translators happy. It's really like having another employee that just manages the translation process.
What do you dislike about the product?
There have been some hiccups in getting the connector to our CMS working perfectly, and some of our custom fields don't really work well with the translations system, but our situation is pretty unique.
What problems is the product solving and how is that benefiting you?
We've definitely become more organized in the management of our international sites and developed an easy-to access-database of all of our translated content. Onboarding new employees is easy and we are prepared to scale whenever we need to.
Recommendations to others considering the product:
Make sure you have a detailed rollout plan for translation needs so that you can fully utilize the software once it's ready to go. You can process a lot more content using this program and it goes a lot faster than you'd think. Check if they have a connector to your CMS and take advantage of all the integrations they have with other marketing programs like Marketo, Adobe, and more. It takes a bit to set up, but it saves time in the long run.
Smartling has been a dream to work with. Much like the saying if it isn't broken don't fix it.
What do you like best about the product?
Once Smartling is set up there is little oversight required.
What do you dislike about the product?
For more complex websites, depending on the set up, some text/data may not translate.
What problems is the product solving and how is that benefiting you?
With the help of Smartling, we have been able to have our website translated to Spanish.
Smartling is one of the top localization partners in the market
What do you like best about the product?
The product is fantastic. The Smartling teams are knowledgeable and helpful.
What do you dislike about the product?
Smartling could take a more proactive approach to challenging the client and helpinng them innovate and improve their workflows
What problems is the product solving and how is that benefiting you?
We use Smartling as the TMS for product and marketing localization. We have realized TM savings and provided our translators with a great tool. We have also appreciated using Smartling language and managed services. Smartling is becoming a holistic partner that can solve several problems for its customers.
Robust platform; attentive and helpful representatives
What do you like best about the product?
The CSMs I've worked with have been consistently amazing. Not only were they knowledgeable about the product, they always went above and beyond to try and get us the solution we needed, looping in additional resources and support teams. The TMS product itself has been evolving over the years into a much more intuitive and fluid experience, which is greatly appreciated.
What do you dislike about the product?
Workflow assignment can be a bit disconnected and clunky at times.
What problems is the product solving and how is that benefiting you?
We've taken advantage of multiple connectors that Smartling provides as well as API integrations in order to localize various parts of our product. Setup was fairly simple, and there is little to no upkeep required.
Smartling makes it so easy for me to complete my translation tasks.
What do you like best about the product?
I like that I'm able to prioritize my projects easily.
What do you dislike about the product?
So far, I haven't found anything I dislike.
What problems is the product solving and how is that benefiting you?
I use Smartling daily as a French Canadian agent. I'm able to translate from English to French or French to English quickly.
Recommendations to others considering the product:
I recommend Smartling to everyone who has an international business.
Feature Rich, but UX is still confusing
What do you like best about the product?
Even complex situations can be handled by Smartling.
What do you dislike about the product?
Our company has had to write some custom tooling and libraries to fill some of the gaps in the Smartling developer experience. Additionally, every new employee (PM, designer, developer) requires a learning curve to understand all of the processes around using Smartling. It does not seem to be super intuitive.
What problems is the product solving and how is that benefiting you?
Our company requires our product to be translated for our customers worldwide. Smartling helps us meet that need.
Many perks for translators, but challenging asset management.
What do you like best about the product?
Translators get handy tips in the CAT tool: easy glossary suggestions, search in the TM and glossary.
What do you dislike about the product?
Search in the TM Management window and content search are extremely basic and do not allow something beyond "Match Case" (e.g., 'but not this'). The exact match can be so slow that you get an error message. TM Manager (TMM) tool can be prohibitively slow that prevents from doing TM management tasks.
TM management itself is not very flexible.
Access levels are not customizable and do not allow many roles.
Term Base window is not very user-friendly and displays unimportant information blocking the important one (e.g., list of target languages takes too much space with little benefit). The window should be more customizable (my feeling is that it was designed for 40-inch screens).
Would be nice to have in the TB more options for translations that have variants.
TB export could be more customizable (what fields to export).
I can go in :-)
TM management itself is not very flexible.
Access levels are not customizable and do not allow many roles.
Term Base window is not very user-friendly and displays unimportant information blocking the important one (e.g., list of target languages takes too much space with little benefit). The window should be more customizable (my feeling is that it was designed for 40-inch screens).
Would be nice to have in the TB more options for translations that have variants.
TB export could be more customizable (what fields to export).
I can go in :-)
What problems is the product solving and how is that benefiting you?
We localize HTML-based documentation and UI with complex formatting and stringent customer requirements regarding terminology and style. TM is constantly reviewed to keep it in sync with the changing terminology.
Working with the Smartling team and their platform is amazing!
What do you like best about the product?
The Dashboard is incredibly easy to work within. The Smartling Team was so helpful during the implementation and setup phase and were quick to answer any questions we had and problem solve.
What do you dislike about the product?
Initially, we were hesitant to move forward with Smartling because of their price and business model at the time. Although they still are the premium translation technology on the market, we were glad that our account executive was able to work with us to find a price that fit our needs.
What problems is the product solving and how is that benefiting you?
As a means to be more inclusive with our Spanish-speaking patrons, we wanted to give them the opportunity to view our website in Spanish, to learn more about upcoming marketing events and art education courses for their children.
Recommendations to others considering the product:
If you're looking for an all-in-one solution that exceeds expectations, I highly suggest Smartling and its suite of language translation tools/resources.
Great Service! Platform could be a little more user-friendly.
What do you like best about the product?
Kyle and Tanner are great support reps! I love that we have had dedicated account people to answer questions and help us out. Also, once you figure out the platform, it's a great service and the translators do a great job.
What do you dislike about the product?
There's a real learning curve. A lot of little things are not intuitive and you'll spend a lot of time looking for things in the beginning
What problems is the product solving and how is that benefiting you?
We are expanding into new markets where our marketing team is not familiar with the language, so it's fantastic to have Smartling: great service and great translators.
Great communication but Smart Match can be sensitive
What do you like best about the product?
I like the communication with the translators. It's easy to raise issues and discuss problems, with the ability to upload screenshots where needed.
What do you dislike about the product?
Smart Match can be a bit hit and miss. I understand you can tweak the settings to open the taps a bit more, but it feels like we're not seeing too much of a saving given the limited number of matches we're getting. Lack of integration with Iterable is a pain point for us as we need to find workarounds.
What problems is the product solving and how is that benefiting you?
Translation of our app experience and service emails/push.
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