Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
682 reviews
from
External reviews are not included in the AWS star rating for the product.
Smartling took us global
What do you like best about the product?
Quick, easy and high quality. We get an estimate for the work, accept it and the work is complete within days for the small jobs and just a few weeks for full websites. Our account managers are responsive and delightful. When we were doing our initial platform setup we ran in to some hiccups, but the technical team worked through them alongside us methodically until we were all ready to go.
What do you dislike about the product?
That more of our agencies/vendors/partners aren't more like Smartling.
What problems is the product solving and how is that benefiting you?
We have rapidly expanded in to new markets. Smartling enabled us to localize our new website into 8 languages and launch 22 country sites in six months following our Global English site launch. We saw growth in traffic from natural search and in leads.
Smartling allows us to localize at the scale we need.
What do you like best about the product?
I love how all the strings are loaded into the interface and then I can work with them however I want through various batching and automation capabilities. The visibility into the workflows is fantastic, and the UI update from a year or so ago made everything very easy to find and use. What really sets Smartling apart for me is the support. The customer service is so excellent that I thought for a while that we were their biggest and most important customer, before I learned they have much larger clients. The responses to our questions are practically immediate and very detailed, and nothing is left unanswered. If an answer doesn't exist yet, they will work hard to find what you need until you're happy. I can't say enough good things about it.
What do you dislike about the product?
The capabilities of the product are extremely robust, which is wonderful, but can also be difficult to get the hang of at first. It was a challenge for me to get used to the interface since I wasn't there when it was implemented and had to poke around and figure things out for myself.
What problems is the product solving and how is that benefiting you?
Since we update our site so frequently, managing a separate site for each of our target languages is simply not possible. Smartling allows us to keep all of our localized sites synced, without us having to do five times the coding. This is obviously a massive timesaver for our dev team.
By far the most advanced and easy-to-use TMS I've worked with.
What do you like best about the product?
Friendly and fun people. Good and fast Support.
What do you dislike about the product?
Feature improvement requests are sometimes super fast, sometimes it can take a while, but they're always actioned.
What problems is the product solving and how is that benefiting you?
MT implementation, improve translation TAT, dynamic workflows, in-context visuals, APIs with dev teams.
Reliable and user friendly TMS
What do you like best about the product?
Reliable, almost no down time
User Friendly
Excellent customer support
User Friendly
Excellent customer support
What do you dislike about the product?
Search function need improvement, report function
What problems is the product solving and how is that benefiting you?
Use Smartling to manage website translation, GDN allow real time update which makes the translation update can be done timely, API integration for process automation works pretty well with our internal tool.
Recommendations to others considering the product:
If you work on website localization Smartling is perfect match!
Smartling is a great way to get localization launched on your site.
What do you like best about the product?
I've been with Smartling for over 4 years and the platform is rock solid. We used the GDN solution so the localized architecture is completely separate from our CMS. This was important as we were migrating from one CMS to another thus making the migration seamless when it came to our localized pages. There is a lot to like with Smartling; robust translation workflows, the ability to translate Marketo forms, multiple edit modes that allow you to update translated content on the fly. It is a very flexible platform and we have been able to successfully launch several languages quickly. I would also say in terms of customer service they are really terrific. I have really been happy with the people at Smartling; they are super helpful and responsive.
What do you dislike about the product?
The main challenge we have is certain languages like Japanese are not great for string-to-string translations. Smartling is mostly built for string-to-string translations and when you move away from that, to say a trans-creation model, the benefits are diminished in terms of translation memory.
What problems is the product solving and how is that benefiting you?
Smartling helped us localize our site in several languages and now we are in a position if we need to add one or two more languages it is not hard to do. The hardest part is just getting the translations completed. So in terms of setting yourself up to scale it works well.
Recommendations to others considering the product:
I think if you are doing localization for the first time this is a really good solution.
Very pleased with the attention and support
What do you like best about the product?
Our Customer Success Manager's dedication and helpfulness. User Support is always very helpful as well.
What do you dislike about the product?
would like more ability to customize user roles and reports
What problems is the product solving and how is that benefiting you?
Better translation memory management, cost savings, easier/better reporting
Recommendations to others considering the product:
would recommend. everyone is very helpful and nice to work with.
Frustrating more than anything
What do you like best about the product?
Translation quality, good comms and account contacts
What do you dislike about the product?
Unintuitive platform and complicated user levels. Needed to be heavily customised to fit out needs. Wordpress connector not fit for purpose
What problems is the product solving and how is that benefiting you?
When it works it's fine. Constant issues with the Wordpress connector, which take months to fix, making the whole process very manual - defeating the point of the tool
One-stop-localization shop
What do you like best about the product?
Smartling stands out from other CAT tools with it's robust set of integrations. From Figma, to Contentful, to WordPress. Set up is easy, intuitive and fantastic for large scale projects. It also handles more file types than your typical CAT tool. Extremely powerful suite of in-context preview options.
What do you dislike about the product?
It can be extremely hard to comprehend issues once they arise as it's never obvious what the problem might be. It's an Apple style of obfuscation where it shouldn't be most of the time. This isn't helped by the lackluster and slow support team.
What problems is the product solving and how is that benefiting you?
We use Smartling for when we need to localize products from different departments, with very specific set ups for each.
Recommendations to others considering the product:
Smartling's support team can be notoriously slow to respond and overall not very knowledgeable in their own product, as such it can take up to weeks to solve outstanding issues.
Ever improving, easy to use
What do you like best about the product?
Smartling has shown great improvements to their software and quality of translations, and the features they are continuing to debut add good value. I like that they have the Fuzzy matching capability so that common translations do not keep being manually translated and that it is easy to submit whole files, single strings, or add words to your glossary.
What do you dislike about the product?
It can be difficult to have quick turnaround on translation projects - there have been times where we have needed to extend a project's deadline as we await a few translations. But this is not always the case, only sometimes.
What problems is the product solving and how is that benefiting you?
We are solving the problem of having one concise location to go for our localization and we have benefitted from the ease in which we can open a job and the user friendliness of the process.
Smartling offers great filter options for localization managers.
What do you like best about the product?
Their friendly interface and endless opportunities
What do you dislike about the product?
Perhaps the lack of rest APIs and features documentation. It would be nice to update the github connector documentation.
What problems is the product solving and how is that benefiting you?
Manual work
Recommendations to others considering the product:
Friendly interface
showing 491 - 500