Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
660 reviews
from
External reviews are not included in the AWS star rating for the product.
Flexibility and great localization memory data base
What do you like best about the product?
I like the flexibility of the platform and all the jobs are connected and organized very well. Moreover, localization memory is very convenient and effective. Last but not least, the customer support team is superb to solve any questions I encounter on the platform.
What do you dislike about the product?
The routes of communication with linguists might be tricky. i.e. users need to reject the translation after it's published. However, not every user is aware of that, so users tend to leave comments/open an issue, which won't assign linguists automatically and the tickets will be pending for a while. Also because the communication route with linguists is not so clear, sometimes we can't assure the localization quality.
What problems is the product solving and how is that benefiting you?
Our company is expanding to global markets without the local team. It can be very chaotic when only a small amount of teammates manage the whole global markets, Smartling's memory database really makes things easier and effective.
An efficient and versatile localisation platform
What do you like best about the product?
The user interface and the TM management have improved since I started using it.
What do you dislike about the product?
The Quality Check system which could be more efficient and user-friendly.
What problems is the product solving and how is that benefiting you?
As we are expanding to new countries and new locales, Smartling is allowing us to manage localisation projects easily and tailor workflows to our needs. The Translation Memories management has proved efficient and the integration of various connectors allow us to save time and effort on a daily basis. Having only one to-go platform to manage and allocate jobs, translate and answer linguists queries is a big plus.
Wonderful customer support
What do you like best about the product?
Smartling is an outstanding translation service, but it's the people behind the platform that I appreciate the most. Our contacts at Smartling have always been easy to work with and very supportive of our needs and requests.
What do you dislike about the product?
Because Smartling is such a robust product, I find the interface can be challenging at times. Our software engineers have expressed frustration with trying to resolve issues or create jobs.
What problems is the product solving and how is that benefiting you?
We are satisfying our global customers' needs to utilize our software in their native language.
Very useful but very complicated
What do you like best about the product?
It's awesome to have a translation software that can be used for multiple languages and projects. It makes our life easier and the process a lot smoother. I like how easy it is to create a job, add the document, select the language, and assign a due date.
What do you dislike about the product?
Besides the easy option to create jobs, I fell that the app is not very intuitive. Often times I have to talk with my colleague that implemented it to make sure that the request was processed properly and I'll get the correct translations.
Also, our integration with Marketo failed.
Also, our integration with Marketo failed.
What problems is the product solving and how is that benefiting you?
It helps translate our website. We use it for all our content pieces and emails.
Dedicated team and partner for localization
What do you like best about the product?
The Smartling team is incredibly responsive and helpful. We partnered with Smartling as our localization platform for go-to-market in 8 European languages and have since enlisted their Language Services add-on to help meet SLAs of our CI/CD processes. The linguists that we've worked with are passionate and resourceful professionals who understand and put a lot of thought into product localization. The continuous feedback loop is extremely helpful and responses to questions are always answered in a timely manner.
What do you dislike about the product?
The user experience in the tool isn't perfect, but the Smartling team is very responsive to feedback and manages to solve for bugs quickly. A few areas of improvement to call out:
- SmartMatch function could be more robust. For example, it would be great to have a SmartMatch behavior setting that caught changes to string instructions (ie. key and variant fields) so that content that Project Managers want to flag doesn't accidentally get pushed live without approval for a particular context.
- Self service reporting features for the user are rather limited. At the moment, it's not possible for users to download a report with job completion data (ie. date and timestamp) by language (only by the timestamp of the last language to complete a job). This makes it difficult for managers to identify how specific locales and linguists are performing.
- We initially ran into some issues with the Zendesk API integration, but the Smartling team helped point us in the right direction to resolve issues quickly.
- Context capture features required more dev work on the customer side than expected, so we have not been able to get this aspect of the product up and running yet.
- SmartMatch function could be more robust. For example, it would be great to have a SmartMatch behavior setting that caught changes to string instructions (ie. key and variant fields) so that content that Project Managers want to flag doesn't accidentally get pushed live without approval for a particular context.
- Self service reporting features for the user are rather limited. At the moment, it's not possible for users to download a report with job completion data (ie. date and timestamp) by language (only by the timestamp of the last language to complete a job). This makes it difficult for managers to identify how specific locales and linguists are performing.
- We initially ran into some issues with the Zendesk API integration, but the Smartling team helped point us in the right direction to resolve issues quickly.
- Context capture features required more dev work on the customer side than expected, so we have not been able to get this aspect of the product up and running yet.
What problems is the product solving and how is that benefiting you?
Product localization to launch in international markets and to meet CI/CD process SLAs.
This has truly increased our business to international guest!
What do you like best about the product?
I love how attentive the team is! Whenever I reach out to the team with a question or a challenging task, they are there ready with some answers. We've had various issues that have popped up with the backend of our website and the proxy sites. The team had no hesitation in hopping on calls with our website vendor in order to resolve the issues. They also provided recaps to me and the team about how this issue was resoled.
What do you dislike about the product?
The structure of the site doesn't make the most sense to me. It's a little confusing to navigate. When I first started in my position a year and a half ago I felt the on-boarding process wasn't as thorough as it could've been. I feel that having visuals such as comprehensive videos would have been super helpful in order to always be able to revert back to them as a reference. I still get confused where I can give guidelines on certain tasks. I wish there was more interactive reporting from our website. What I mean by this is some analytics behind our proxy sites. However, I will say that my rep at Smartling is ALWAYS willing to help me out and point me in the right direction.
What problems is the product solving and how is that benefiting you?
We are able to take guests from organic and paid search, through their purchase process, and receive an eTicket in their native language. We currently able to do this in nine different languages! This wouldn't be possible without Smartling. They have truly enhanced our business as one of the top New York City attractions to allow us to be more accommodating to all of our customers from around the world.
Recommendations to others considering the product:
I would definitely look into a vendor like Smartling. They have been wonderful to work with. We use them for our proxy sites on our webpage. We currently offer our website in eleven languages. We are hoping to add Arabic in the next year or so. We can now complete a ticket purchase in nine of the eleven languages we offer. As well as our website, we use Smartling fairly frequently for various documents -- from signage around our attraction to public documents given to school groups to internal documents given to employees. We want to ensure our communication is accessible to all of our guests and employees.
Smartling is the perfect tool for translation management and
What do you like best about the product?
I love having a platform that allows me to communicate with the translators at any time. Translators can also easily reach out with any questions they may have as they are completing their work in the CAT tool. Additionally, Smartling offers many options to provide context to the translators and reports i can use to be on top of translation quality.
What do you dislike about the product?
There are some improvements that can be made in some of the reports and search options, but our account manager takes our feedback seriously and some have already been applied (for instance, export strings as CSV files).
What problems is the product solving and how is that benefiting you?
The manual work that used to be involved with translation request has been eliminated from most of our projects. Smartling allows us to connect our repositories directly with their database. The Quality Checks I can use also reduced the amount of errors we had in translations with placeholders, capitalizations and Glossary inconsistency.
Recommendations to others considering the product:
I highly recommend Smartling. Smartling made it possible for us to localize our products into 32 locales. The assistance they provide is also exceptional!
Agile localisation solution which helps centralisation of localisation operations
What do you like best about the product?
Smartling has definitely the benefits of being a very agile tool which develops at a quick pace. The connectivity and a range of APIs help the automation of localisation workflow. I also like the export functions which are very straightforward for the users. The Smartling account management team does a great job too.
What do you dislike about the product?
Translation memory maintenance is still a challenge for linguists and agency project managers. Also, for very complex file types you might need to implement some workarounds to be able to turn them around in Smartling.
What problems is the product solving and how is that benefiting you?
Smartling helps me in my strategy to centralise all the localisation operations as all stakeholders (internal and external partners) are encouraged to leverage Smartling in which we also store all our linguistic assets such as translation memories, master glossaries and style guides.
Responsive, Reliable, and Respected
What do you like best about the product?
Smartling's team and their proactiveness in making sure their customers are happy. Continuous improvements to the service based on customer feedback.
What do you dislike about the product?
Sometimes the tool itself can feel a bit unaesthetiically pleasing and there are too many different ways to address one need. Wishing there was a way to add images to Issues and access issues' source diirectly from the Issues' dashboard. Some advancements of this feature is needed.
What problems is the product solving and how is that benefiting you?
Overall consistent tone across products and major cost-savings due to the Translation Memory. Additionally, there is more engagement amongst our teams now that we use this service and cross-collaboration for our departments ensuring all are speaking the same language, so to speak. ;)
After many years working with the product, seems to be making some more marked strides
What do you like best about the product?
It connects with a lot of CMSs and has more advanced ways of capturing visual context than many other CAT tools on the market.
What do you dislike about the product?
- very sales-y vibe and not able to account for product shortcomings
- FAQ/documentation not robust or up-to-date
- don't collaborate with LSPs as much as needed
- lacking features that are considered industry standard for all other CAT tools (this seems to be slowly changing)
- FAQ/documentation not robust or up-to-date
- don't collaborate with LSPs as much as needed
- lacking features that are considered industry standard for all other CAT tools (this seems to be slowly changing)
What problems is the product solving and how is that benefiting you?
- a more automated way to capture context for mobile apps
- how to make the experience seamless for LSPs and internal reviewers to use
- how to make the experience seamless for LSPs and internal reviewers to use
Recommendations to others considering the product:
If you are looking for a great connector to your content for seamless translation of your technology products, I recommend it. I do not recommend it for companies with a very mature localization model or who want to partner with more than 1 LSP. I do not recommend Smartling for those looking for an LSP, as quality has not been high with their freelance translators and partner LSPs, in my experience.
showing 521 - 530