Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Great developer and user experience
What do you like best about the product?
Ease of use and "in-context" translation. Plenty of connectors to any CMS.
What do you dislike about the product?
Nothing in particular, I pretty much enjoyed it when both using the API and UI translation.
What problems is the product solving and how is that benefiting you?
Translating content automatically when working with CMS (Sitecore, Drupal)
Recommendations to others considering the product:
Make sure you learn all available features.
Fantastic Tool, Makes Processes Easier
What do you like best about the product?
There's quite a bit to like about Smartling. Easily moving through different stages of the project is one of them, especially if there are different steps involved with different stakeholders. For example, there different levels of access and permissions, and there is no need to upload/download/hand-over files. The in-context view is also incredibly helpful, saving precious time from later 'in-situ' checks for line-breaks, etc. All in all the tool is sleek, user-friendly, and easy to use. It allows for the whole project lifecycle to be managed, even when multiple parties are involved.
What do you dislike about the product?
There's nothing in particular I dislike! Only a couple minor things that could potentially improve the overall experience, but my experience is that the Smartling team is always open to suggestions. Perhaps the ability to assign all steps at the beginning of the project would be helpful (currently, we assign one step and then assign the next step once the previous step is finished). This could also exist in the tool and I'm not aware of, but at times it would be useful to have an easy way to access historic jobs, in order to be able to refer to older projects if needed.
What problems is the product solving and how is that benefiting you?
We used to spend a lot of time preparing source files, uploading, downloading, and prepping again for delivery. Smartling has solved this and impacted our work by seamlessly moving project stages, from client to agency and linguists, reviewers, and more, all the way to final delivery in a very user-friendly and efficient platform. Some CAT tool interfaces are also not particularly modern, and that's something that can't be said of Smartling. We also used to add days of quality checks on final assets, but linguists can now see how their work appears in context, making sure the copy obeys linebreaks and character limitations, for example.
Recommendations to others considering the product:
Take the time to speak with representatives at length and ensure the tool is right for your needs. There are different levels of permissions and features that can be easily activated or turned off. This will also give you the chance to talk about the types of process you would like to put in place and, for example, how many steps you would like to have, and which features you would like to have in each step. Once you agree on the best solution, it's a very easy jump to get everything up and running, and the support team is always on hand to solve any problems that may arise, whether with functionality, access, or otherwise.
User-friendly platform with flexible features
What do you like best about the product?
Smartling's user interface is designed in a way that is very user-friendly. As a project manager, there are a lot of functions that help maintain translation quality, for example character limit, TM search, smart-matches, glossary terms. It also allows you to pull data from the tasks you are doing/have done for analysis. I think the best feature is the issues report, which list out the issues raised by the writers while they work on the tasks. You can applied filters to generate report and the issues are clearly shown so you can resolve each of them quickly.
What do you dislike about the product?
One issue we constantly face is when the client requires a specific character limit for each string and it cannot be reflected in the character count when the strings are actually tied together, this means that Smartling shows the total character count and limit of two strings and not separately.
What problems is the product solving and how is that benefiting you?
Smartling is a great tool for translation as it's easy to use so the writers don't need a lot of guidance to work through the tasks.
Seamless translation management
What do you like best about the product?
Love the CMS connector and Smartling's translation services. The CMS connector allows for easy submission and content retrieval across several languages. We're also extremely happy with the accuracy and efficiency of the translations from Smartling's Translation Services and appreciate the flexibility to onboard a preferred vendor if needed.
What do you dislike about the product?
It tends to take a long time to get help and/or a meeting scheduled with Smartling's technical team.
What problems is the product solving and how is that benefiting you?
Smartling allows Cloudera to truly have a global footprint through the localization of our website.
It's easy and convenient to get translations
What do you like best about the product?
It's easy and convenient to get translations and the user experience is quite nice.
What do you dislike about the product?
Sometimes it's hard to put in request in terms of the length of the translation.
What problems is the product solving and how is that benefiting you?
Problem: Getting translation
Benefits: Getting translation easy and fast. I'm a designer and I only use Smartling to translate some text copies and use them in my international ads, and so far Smartling has been helpful.
Benefits: Getting translation easy and fast. I'm a designer and I only use Smartling to translate some text copies and use them in my international ads, and so far Smartling has been helpful.
Recommendations to others considering the product:
Look at some online reviews and tutorials first.
Smartling is a good all-in-one CAT tool with fewer problems than the competition
What do you like best about the product?
Linguistic assets are included so no excuses (to not use glossary or style guide)
Easy to use for localisation managers, translators, and requesters alike
Easy to use for localisation managers, translators, and requesters alike
What do you dislike about the product?
The tool is not always intuitive, especially when it comes to navigating advanced settings, which can cause problems for requesters
Some product changes are problematic and it's questionable if they should be rolled out automatically (uploading docs as MS Excel vs Smartling Excel is very confusing)
Some product changes are problematic and it's questionable if they should be rolled out automatically (uploading docs as MS Excel vs Smartling Excel is very confusing)
What problems is the product solving and how is that benefiting you?
Good all-in-one tool
Inclusion of glossary and styleguide is a boon
Easy to navigate and use for all parties
No need for freelancers to purchase a CAT tool or download files
Very easy to add new users, and now we can customise access more
Inclusion of glossary and styleguide is a boon
Easy to navigate and use for all parties
No need for freelancers to purchase a CAT tool or download files
Very easy to add new users, and now we can customise access more
Recommendations to others considering the product:
Smartling is one of the best tools out there, especially for translators (no need to purchase a CAT tool or to download files).
It is for the most part easy to learn and use, and it is also easy to upload and download files.
In 2 years working with Smartling, I've seen many product improvements, but new features should be discussed with us instead of bein implemented automatically.
It is for the most part easy to learn and use, and it is also easy to upload and download files.
In 2 years working with Smartling, I've seen many product improvements, but new features should be discussed with us instead of bein implemented automatically.
Great translation platform with flexible workflows to handle any localization task.
What do you like best about the product?
It's as hands on or as hands off as you need it to be.
What do you dislike about the product?
It does what I need it to do, not a lot to dislike about it. Small learning curve, but the account team has been great to work with and help in any capacity.
What problems is the product solving and how is that benefiting you?
Lots of content, but not a lot of internal resources with which to help localize. Smartling helped streamline the process.
Recommendations to others considering the product:
If you need an easy-to-learn and easy-to-use localization platform, smartling offers a great solution.
Best experience to support continuous localization.
What do you like best about the product?
It is well integrated with our prod teams and we can have fast SLA to support pur product locally.
What do you dislike about the product?
For marketing, it's not the ideal tool --- too cumbersome and hard to upload big decks.
What problems is the product solving and how is that benefiting you?
Made us fast in supporting international product.
Smartling with Contentful Connector
What do you like best about the product?
The Customer Sucess Teams at Smartling are fantastic. They are always willing to help and provide guidance on how to use the SMartling platform. Kudos to Kyle Robb who has been patient, Connor Katz to getting me up to speed 8 months ago and Frank Salituro who makes adding additional projects a breeze.
As for the platform, once you have all the pieces in place and can start leveraging translation memory, it's a very helpful tool for localization.
As for the platform, once you have all the pieces in place and can start leveraging translation memory, it's a very helpful tool for localization.
What do you dislike about the product?
Smartling as a platform is difficult to get started with because the interface is confusing. It would be helpful if there were more tooltips to help you along. I can't speak to other integrations but we use Contentful and it adds another layer of complexing.
What problems is the product solving and how is that benefiting you?
Attempting to get versions of our site in as many languages to serve multiple locales. Once you have translation memory established I believe it can make the translation process more streamlined but we are simply not there yet.
Expensive, missing features
What do you like best about the product?
Reasonably intuitive UI, good knowledge base.
What do you dislike about the product?
It's the most expensive platform on the market yet under delivers on performance. Many industry standard features are missing and very limited configurations available. It may be ok if you can use it as is out-of-the-box, but venture away from their standard use cases and you're in trouble.
What problems is the product solving and how is that benefiting you?
Software and website translation, automation. No benefits above the standard benefits of any TMS platform.
Recommendations to others considering the product:
If you're starting out in localization and have a huge budget, as a first TMS, you'll probably be fine with Smartling. If you're after a robust platform for a mature localization program, I would look elsewhere.
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