Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Revolutionary Service
What do you like best about the product?
Not only has this service streamlined our product artwork production, the people at Smartling are wonderful to work with.
What do you dislike about the product?
The online platform can be a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
Correct language translation has made our hair product directions easier for our consumers to understand.
Seamless translation platform and services
What do you like best about the product?
Platform offers an intuitive and friendly interface for account managers. The people at Smartling who support my team are proactive and responsive.
What do you dislike about the product?
The link provided in Issue emails is a little disorienting. Clicking on it takes you to a pop up in the platform with a specific string and the translators question. Given this 'zoomed in' view and the amount of content we send to translation, I often have very little context for the string in question. I find myself backing out to see the rest of the content sent with the offending string's associated URL to better orient myself to answer the translator's question.
What problems is the product solving and how is that benefiting you?
We are translating a global ecommerce platform to 3 languages. We have realized unified, synchronized global product launches with the help of Smartling.
Recommendations to others considering the product:
Engage Smartling for their translation services in addition to their platform. Having a single source of contact for both the platform and translation services helps immensely.
Smartling is great!
What do you like best about the product?
- Process automation and flexibility of workflows
- Access to advanced analytics for improved decision making
- Transparency and visibility into the translation process for better decision making
- Access to advanced analytics for improved decision making
- Transparency and visibility into the translation process for better decision making
What do you dislike about the product?
I wish we could switch back and forth between the classic CAT tool and the new CAT tool that just released depending on each user's preference.
What problems is the product solving and how is that benefiting you?
We're being able to see how long it takes our internal translators to get jobs completed and which languages are lacking.
Head of Internationalization
What do you like best about the product?
User and task management
CAT tool
Image context
CAT tool
Image context
What do you dislike about the product?
Instant WYSIWYG mode not implemented for non GDN projects
What problems is the product solving and how is that benefiting you?
Consistency on copy
Velocity on get content ready
Ease to use from e2e
Velocity on get content ready
Ease to use from e2e
Smartling – powering OpenTable's localisation journey
What do you like best about the product?
- In general, Smartling enables my team of 2 (including me) to 'punch above our weight' in terms of what we are able to deliver.
- Our organisation's translation and internationalisation needs have grown exponentially over the last two years and Smartling has been able to scale to support these evolving requirements.
- The SmartMatch technology enables us to re-use or adapt translations we've already had done, where they exist – a huge time- and money-saver.
- When things go wrong as they inevitably do, customer support is good overall – responses are prompt and generally resolve issues to my satisfaction.
- The support I receive from my account manager is second-to-none. They are a huge asset to Smartling and, in turn, to me.
- Our organisation's translation and internationalisation needs have grown exponentially over the last two years and Smartling has been able to scale to support these evolving requirements.
- The SmartMatch technology enables us to re-use or adapt translations we've already had done, where they exist – a huge time- and money-saver.
- When things go wrong as they inevitably do, customer support is good overall – responses are prompt and generally resolve issues to my satisfaction.
- The support I receive from my account manager is second-to-none. They are a huge asset to Smartling and, in turn, to me.
What do you dislike about the product?
- Still not easy enough for other stakeholders to capture context for their translations – they report to me that it's too time consuming. More automated solutions would be appreciated.
- Some stakeholders report to me that the UI is difficult to understand / they perceive that it has a steep learning curve. However, support from Smartling that mitigates this is available.
- Roll out of the new CAT tool could have been better managed. This was seen as a key release by Smartling, but for some users, the disadvantages outweighed the advantages and some important features (in the initial release at least) were missing.
- The upgrade of the Smartling API from v1 to v2 was badly mishandled. Initially we were advised that a hard end date was attached to this, we devoted (expensive) development resource to migrating to v2 and then found out – we weren't told directly, rather the information dribbled out of Smartling – that the hard end date for the v1 API had been indefinitely postponed.
- Some stakeholders report to me that the UI is difficult to understand / they perceive that it has a steep learning curve. However, support from Smartling that mitigates this is available.
- Roll out of the new CAT tool could have been better managed. This was seen as a key release by Smartling, but for some users, the disadvantages outweighed the advantages and some important features (in the initial release at least) were missing.
- The upgrade of the Smartling API from v1 to v2 was badly mishandled. Initially we were advised that a hard end date was attached to this, we devoted (expensive) development resource to migrating to v2 and then found out – we weren't told directly, rather the information dribbled out of Smartling – that the hard end date for the v1 API had been indefinitely postponed.
What problems is the product solving and how is that benefiting you?
Smartling enables a two-person translation team to manage the diverse localisation needs of an organisation with ambitious international expansion plans. Smartling's SmartMatch technology is saving OpenTable tens of thousands of dollars a year in translation costs.
Recommendations to others considering the product:
Smartling has enabled me to continue to meet a diverse set of growing translation and internationalisation requirements at my current organisation. Moreover, it has effectively paid for itself by enabling the re-use/adaptation of existing translations through its SmartMatch technology. I wouldn't hesitate to recommend it.
Awesome team to collaborate with!
What do you like best about the product?
The Smartling team has been extremely easy and always pleasant to work with - every process that we've conducted with them has been seamless and simple, and the partnership with them has been great. The services that they offer align with many of the practices that we already implement, so it makes the process that much easier to integrate into what we do. The team is organized and makes sure to get everything completed in a timely manner, and they are always willing to go the extra mile to make our lives easier!
What do you dislike about the product?
Nothing - the Smartling team and their services have been wonderful!
What problems is the product solving and how is that benefiting you?
Website translations; exploring more translation options on packaging and email marketing
Costly, but worth it
What do you like best about the product?
Ability for our in country reviewers to see translations in context.
What do you dislike about the product?
Over the last couple years, the company has grown and it is harder to get issues quickly resolved.
What problems is the product solving and how is that benefiting you?
Stop import/export of translation files, stop version control issues, allow for better context for in country reviewers
A very simple and useful tool
What do you like best about the product?
Very easy to use and super customer service
What do you dislike about the product?
i don't really like the new interface : opens another page to enter the translations and need to refesh the previous page...the old version was better (same page)
What problems is the product solving and how is that benefiting you?
translate all the content for our mobile app (iPhone and Android), website, FAQ and other communications content.
Recommendations to others considering the product:
go for it
20 months into using Smartling
What do you like best about the product?
- Ease of integration with CMS and Marketing Automation platforms
What do you dislike about the product?
- Translator Experience can be improved
What problems is the product solving and how is that benefiting you?
Continuous localization of international websites and email nurtures
Not perfect - but almost there!
What do you like best about the product?
Ease of use of the tool, uncomplicated set up and integration. Ongoing development of the platform with willingness to listen to customer needs. And the client service rocks! Like having a highly responsive co-worker.
What do you dislike about the product?
The simplicity of the tool sometimes has limitations. If translation agencies would be more familiar with Smartling, introduction of the tool would be easier.
What problems is the product solving and how is that benefiting you?
Simplification and centralization of translation processes allowing for time and cost savings.
Recommendations to others considering the product:
Make sure your existing translation vendors understand that Smartling (or any other TMS) are part of the corporate translation strategy and compliance is required.
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