Agile portfolio tracking has improved visibility and has connected daily work to business outcomes
What is our primary use case?
My main use case for Targetprocess is that my user experience has been amazing. Targetprocess is something we are trying to implement to improve the agile process in our team to improve efficiency and productivity. The advantage of Targetprocess is the visual boards, and it helps us in visualizing details in a better manner and hence improve collaboration among the team members. The other advantage is integration with other tools, which is very seamless.
A quick specific example of how I use Targetprocess day-to-day in my work is that Targetprocess helped us bridge the gap between the different portfolios that operate in silos to give the required visibility to the senior leadership to find synergies and align the strategy across different departments and teams.
Additionally, Targetprocess gives us the opportunity to manage our resources better and improve our productivity.
What is most valuable?
Some of the best features Targetprocess offers include business strategy alignment, resourcing information, mapping of work being executed with business outcomes, and visibility across the enterprise portfolio.
The visibility across the enterprise portfolio works for me by allowing middle management to look up and down the work to ensure alignment to value.
Seamless integration into other systems and applications is a great feature. Visual boards integration with AI is great also.
Targetprocess has positively impacted my organization by improving the productivity of our resources. It has improved tracking for our resources.
I can share specific outcomes or metrics since using Targetprocess, such as reduced tool redundancy, improved cross-team transparency, reduced complexity, and smooth learning.
What needs improvement?
One way Targetprocess can be improved is by making self-service in configuring new item types, workflows, and automation easier, as it currently requires us to pay a contractor to do these things, hence being a bit expensive.
I also think that the report functionality is great; however, it is somewhat restrictive. It would be great to export reports to PPT and link Power BI.
I would like to see improvements in Targetprocess, particularly in AI, as it is needed to allow users to better understand and interpret data. The ability to upgrade a solution as opposed to install and reinstall is needed, as it is cumbersome.
For how long have I used the solution?
I have been using Targetprocess for four years and a few months.
What do I think about the stability of the solution?
Targetprocess is stable, as I have not experienced any lagging or downtime.
What do I think about the scalability of the solution?
The scalability of Targetprocess is very good, as it grows with my organization's needs and is very highly scalable because it can handle all my organization's growth easily.
How are customer service and support?
Targetprocess customer support is great and responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Jira Align before Targetprocess.
I switched from Jira Align to Targetprocess because Targetprocess has a lower cost, easier implementation, and is less restrictive in terms of customization.
How was the initial setup?
We purchased Targetprocess through the AWS Marketplace.
What was our ROI?
I have seen a return on investment with Targetprocess, including improvement in cycle time from 97 to 45 days by understanding the bottlenecks and flow improvements through visualization and tracking functionality. Connecting work to strategy to see alignment across the organization and for people to see meaning in their work has been great. Measuring outcomes and business value has been great as well.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the licensing cost is very affordable, and the cost is also relatively competitive compared to other tools, hence being a very affordable tool.
Which other solutions did I evaluate?
Before choosing Targetprocess, I evaluated other options, including Agile Hive and Atlassian Jira.
What other advice do I have?
My advice to others looking into using Targetprocess is that it will definitely work in an environment where you want to measure and track delivery of work to business outcomes and make this work transparent and visible to all levels of the organization. Targetprocess is mainly an agile tool, but it can also be used as a standard project management tool; however, it will require some customization.
I love the automation and validations to ensure that we are able to workflow and monitor delivery of value across critical points.
Targetprocess has also allowed us to consolidate work into easy-to-understand views, coordinate and predict business outcomes, and make visible the strategy to execution to ensure alignment across the portfolio.
I have given this review a rating of nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized workflows have improved cross‑team alignment and made portfolio planning transparent
What is our primary use case?
My main use case for Targetprocess is centralized intake and workflow management, and we do the integrations.
We use Targetprocess for centralized intake and workflow management, including integrations with Jira and building intake forms. The product helps us to track our requests all in one place. One of the primary business problems it solves is ensuring transparency and alignment between cross-functional teams, helping us to keep things organized in a well-mannered way.
We also use Targetprocess to streamline intake workflows, track project life cycle, and manage portfolio planning across our enterprise initiatives, as it is well-suited for agile-based program tracking.
What is most valuable?
The best features Targetprocess offers include dashboards, workforce management, reporting, intake form requests, availability of resources, portfolio management, and assistance with time management.
The workforce management feature is more valuable for team coordination, while the dashboard helps to gather data and makes data-driven decisions easily.
The UI is more intuitive than other suppliers, and that is consistent feedback from our employees as they use this tool. Additionally, the dashboards are useful, and spinning up new reports is relatively straightforward with basic knowledge of the tool.
Targetprocess has positively impacted our organization by reducing waste through maximizing integrations, allowing us to move away from manual rate management and tracking, enabling greater visibility to portfolio change management, and enabling us to become more data-driven. It provides transparency of change data so we can regularly inspect and adapt, and we have reduced costs in comparison to the previous supplier by thirty-five percent.
What needs improvement?
I would love Targetprocess to have the ability to only open three windows at a time, as it is an unnecessary constraint, and I hope IBM will get this on the change roadmap.
We are currently navigating support options, which appear to differ by actual product, so there is room to create some consistency there, as it is a bit confusing.
Dashboards with large data sets can cause performance lags or time-outs, and introducing more flexible, template-based RBAC configuration would be beneficial.
For how long have I used the solution?
I have been using Targetprocess for almost five years.
What do I think about the stability of the solution?
Targetprocess is very stable, although when dealing with huge data sets, the dashboard seems to lag.
What do I think about the scalability of the solution?
Targetprocess is scalable because it handles even huge data sets easily while maintaining its performance, being fast and reliable.
How are customer service and support?
The customer support for Targetprocess is one of the best; IBM tools have excellent support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used IBM Cloudability.
I switched from IBM Cloudability to Targetprocess because Targetprocess delivers good value for money. It is also very easy to use with an intuitive, user-friendly interface that is easy to customize and navigate, especially for new users.
What was our ROI?
I have seen a return on investment through faster PI planning and backlog grooming, unified views across teams and portfolios, improved capacity planning, and forecasting.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing of Targetprocess were cost-effective and relatively affordable.
Which other solutions did I evaluate?
Before choosing Targetprocess, I evaluated other options including Trello and Atlassian Jira.
What other advice do I have?
Targetprocess is ideal for managing multiple agile teams using SAFe or similar frameworks. It is great for aligning strategic goals with execution using OKRs and is effective for tracking dependencies and progress across departments.
Targetprocess has been a great tool, helping us to prioritize tasks, track dependencies, sprint planning, backlog grooming, and delivery tracking, which has reduced the time and improved our productivity in my organization. I would rate Targetprocess a nine because it has reduced waste by maximizing integrations and has reduced costs in comparison to our previous supplier. It has enabled us to become more data-driven, and the transparency of change data has increased, allowing us to regularly inspect and adapt.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Integrated monitoring has improved device performance and streamlines portfolio planning
What is our primary use case?
My main use case for Targetprocess in our organization, specifically in the technology and information department, is to monitor all devices and ensure proper performance and functionality of our infrastructure.
A quick specific example of how I use Targetprocess to monitor devices or infrastructure is that it is a perfect tool for multiple services that cover a large volume of transactions, helping to monitor all devices, generate reports, and ensure that our infrastructure functions correctly, which aids in performance prediction.
In addition to my main use case, I also use Targetprocess to manage portfolio demand, resource allocation, and cost optimization on a day-to-day basis.
What is most valuable?
Targetprocess offers several best features, including seamless integration, as it integrates seamlessly with tools such as Jira, and it is highly customizable with a clean out-of-the-box user interface that also includes integrated entities, monitoring all devices, report generation, and performance prediction.
Regarding seamless integration with Jira, it ensures that our infrastructure functions correctly while also monitoring all devices and ensuring the proper performance and functionality of our devices and infrastructure.
Targetprocess has positively impacted my organization by integrating seamlessly with AWS billing data for improved cost transparency.
What needs improvement?
I believe that Targetprocess can be improved in areas such as integration, user experience, and customer support, which is somewhat slow and should be improved.
I would also add that customer support is not very proactive and available twenty-four hours a day, seven days a week, and the cost is somewhat high, especially for small organizations working on a tight budget, so making it more cost-effective would be beneficial.
For how long have I used the solution?
I have been using Targetprocess for the past four to five years.
What do I think about the stability of the solution?
Targetprocess is very stable.
What do I think about the scalability of the solution?
Targetprocess is highly scalable, and I find it to be very scalable.
How are customer service and support?
The customer support for Targetprocess is not very proactive twenty-four hours a day, seven days a week, but sometimes they are very active and helpful.
I would rate the customer support a seven out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used the Apptio portfolio solution before switching to Targetprocess.
How was the initial setup?
It took approximately four to five weeks to fully implement Targetprocess in my organization.
What was our ROI?
We have seen a return on investment through faster planning and increased productivity in my organization, resulting in faster time to market.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the cost is not very effective, especially for small organizations working on a tight budget, though the setup is great after going through the learning curve, which is very smooth.
What other advice do I have?
I rate Targetprocess an eight out of ten because the usability is good, and the tool is easy to use with features that most organizations can utilize; however, additional features such as artificial intelligence integration would enhance the tool's overall usability, and providing additional dashboards for specific roles and executives within the tool would benefit Targetprocess with its scale.
My advice to others looking into using Targetprocess is that it is best used when there is a program or initiative that is being kicked off; it is less appropriate when it is in-flight or towards the end of its implementation. I appreciate the ability to integrate with other tools, specifically with IBM tools, which allows organizations that have already invested in IBM tools such as Cloudability to integrate and use the product quickly and easily. It is a very recommendable tool because it has had a significant positive impact on our organization, and the ability of Targetprocess to integrate with other tools has dramatically increased productivity by cutting down the time to market and project planning by half.
Overall, project planning and better awareness for resources, programs, investments, and the portfolio available for a particular initiative that is being managed or deployed by Targetprocess is seamless.
Targetprocess is deployed in my organization using a hybrid cloud approach.
The cloud provider we use for Targetprocess is Amazon Web Services.
I purchased Targetprocess through the AWS Marketplace.
I give Targetprocess an overall rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Single Source of Truth with Clear Visibility Across Teams and Portfolios
What do you like best about the product?
Clear visibility across all work and teams
It gives a single source of truth where you can see what everyone’s working on — from team tasks to enterprise-level portfolios — which makes coordination much easier.
What do you dislike about the product?
Several reviewers say that documentation is lacking or unclear, and that official training resources could be more helpful or detailed — making it harder for teams to learn best practices. �
G2
What problems is the product solving and how is that benefiting you?
It provides a unified view of all work — from strategic initiatives to individual tasks — across portfolios, products, and teams.
Streamlined Project Management, Needs UI Improvements
What do you like best about the product?
I find IBM Targetprocess very easy to use and appreciate its seamless integration with SSO services. I also like how it connects with Slack and Teams, creating an automated communication channel. It's great for team management and tracking, especially during Scrum meetings using the inbuilt Boards. The ease of tracking my tickets and logging time on them is a big plus, as is being able to easily see who's working on what.
What do you dislike about the product?
UI could be better. I have faced issues such as finding spaces. When I want to fetch my personal timesheet, I need to zoom out the browser page to modify or edit a specific task time. In the time tracking UI, only the User Story is visible, not their corresponding Tasks. On the homepage of a particular user, the stories that are visible are hard to track, and there is no proper listing. There could be an AI summarizer for Stories on what tasks a user is performing.
What problems is the product solving and how is that benefiting you?
I use IBM Targetprocess for easy team management, time tracking, and Scrum meetings. It simplifies working on tasks collaboratively, with built-in Boards and a Task Dependency tracker that enhances efficiency.
Mirza's review on the Target process
What do you like best about the product?
We can create an overview of all the projects and portfolios, which helps management decide on their next step.
What do you dislike about the product?
TP currently has no integration with PowerBI, which is widely used for management reporting.
What problems is the product solving and how is that benefiting you?
Providing a clear perspective on resource management and project delivery
CCF target process review
What do you like best about the product?
We currently don't use target process but our IT team did a pov and it looked easy to use and very visually appealing.
What do you dislike about the product?
I have not had enough engagement to answer that
What problems is the product solving and how is that benefiting you?
It would help us organize a lot of our project management
Targetprocess is a very flexible tool
What do you like best about the product?
I like that the tool is very flexible and can accomodate multiple frameworks.
What do you dislike about the product?
Need more materials to guide users on how to best utilize the tool as part of a suite of Apptio products or other IT business management tools.
What problems is the product solving and how is that benefiting you?
It is helping to bring holistic visibility into the portfolio of work from an enterprise level.
smooth planning
What do you like best about the product?
I like the ability to streamline Agile portfolio and project management, offering teams a clear, visual way to manage work at all stages, from planning to execution.
What do you dislike about the product?
The platform’s flexibility, while powerful, can also make it complex and difficult to set up initially, especially for teams unfamiliar with Agile frameworks or extensive customization. The user interface, while highly visual, feels cluttered or overwhelming, particularly in larger implementations with numerous boards and data points. Sometimes there are performance issues when handling large datasets, which can impact productivity, especially in our fast-paced environment.
What problems is the product solving and how is that benefiting you?
Helping teams and organizations gain better control over complex workflows and strategic alignment. One of the main benefits is providing visibility across all levels of work, from individual tasks to high-level project portfolios. This visibility helps teams manage dependencies, prioritize effectively, and make informed decisions, keeping work aligned with organizational goals and reducing the likelihood of bottlenecks.
This is a great tool. User Friendly.
What do you like best about the product?
It aligns to the TBM Taxonomy 4.0 and is user friendly.
What do you dislike about the product?
The tool is very expensive for our agency to buy.
What problems is the product solving and how is that benefiting you?
The tool is very expensive. It assist our agency with IT Portfolio Management and TBM