Service Hub Professional

What do you like best about the product?

User friendly. I like the ability to email a customer directly or converse internally with colleagues on the ticket. All in the same place

What do you dislike about the product?

Nothing that comes top of mind. I like service hub as it stands.

What problems is the product solving and how is that benefiting you?

The ability to collaborate with teams while also taking care of customers.

What do you like best about the product?

The ticketing platform is super easy to set up and use. I really like the ability to automate tickets.

What do you dislike about the product?

No particular feature comes to mind. I wish there was more in service hub for tracking contract fulfillment. If there is more features for that in service hub or another hub, I’d love to see them!

What problems is the product solving and how is that benefiting you?

HubSpot service hub has helped us respond to customer questions more quickly and accurately. Our customers feel more supported.

What do you like best about the product?

What I like best about HubSpot Service Hub is how seamlessly it connects customer service with the rest of the CRM. Having tickets, customer history, communication, and automation all in one place gives teams a complete view of the customer and makes day-to-day service management much more efficient.

What do you dislike about the product?

Reporting still feels limited, but it can be addressed once it’s connected to an AI tool.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helps centralize customer communication, ticket management, and service processes in one place. It reduces manual work, improves visibility across teams, and makes it easier to track and resolve customer issues efficiently. Having everything connected to the CRM also gives us better context and helps create a more consistent customer experience.

What do you like best about the product?

It’s easy to use. Allows me to see what’s going on.

What do you dislike about the product?

I think I enjoy everything for the most part

What problems is the product solving and how is that benefiting you?

Customer service issues

What do you like best about the product?

I really like the ease and speed of integration and implementation of the HubSpot Service Hub. I was able to pass it on to several teams in a short time. Implementing automations saved time for the teams. I also like the ability to perform tasks in parallel and migrate tickets to different teams without losing numbering, which gives me traceability and facilitates future audits.

What do you dislike about the product?

Yes. It could be better if I could better customize each team's workspace. There are immutable fields that made the layout a bit difficult for us. But nothing too serious.

What problems is the product solving and how is that benefiting you?

I use the HubSpot Service Hub to integrate different software and teams, facilitating migration and creating audits with traceability. It optimizes time with automations and the API helps in integration with other systems, making processes more agile.

What do you like best about the product?

Speed of adoption for users, clear ticket prioritisation and connection of multiple channels

What do you dislike about the product?

Not much - could be a more intuitive merge/split experience

What problems is the product solving and how is that benefiting you?

Bringing customer context directly to customer service teams, enabling efficient and high quality customer service experiences for customers.

What do you like best about the product?

Everything in one place and ease of pulling team data together.

What do you dislike about the product?

Just getting users on board with the tool.

What problems is the product solving and how is that benefiting you?

Back office support

What do you like best about the product?

The UI is awesome and really simple to use, and the view management is genuinely useful.

What do you dislike about the product?

The automation time is really slow. The documentation says it only takes a couple of minutes, but we’re seeing delays of around 15 minutes.

What problems is the product solving and how is that benefiting you?

It allows us to store more data and helps provide better context about our clients.

What do you like best about the product?

I love the flexibility to change things on the go. I find it very easy to use and the customer support is amazing

What do you dislike about the product?

Sometimes things change too often for my team to catch up and they lose their way around the tool

What problems is the product solving and how is that benefiting you?

It helps us automate our processes, service our customers quicker and provide consistent quality of support

What do you like best about the product?

The breeze assistant is easy to use for beginners to hubspot.

What do you dislike about the product?

The way emails flow would be if it looked more like outlook

What problems is the product solving and how is that benefiting you?

Assisting building reports. Helping me to understand the flow