Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
Sold by
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Henry S.
Great for Collaboration, Needs Smoother Updates
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
I like that HubSpot Service Hub makes it easy to collaborate and see interactions across different departments. I also appreciate using filters, task lists, and fields to track various aspects of the client relationship, which gives us insight at a glance into where clients are in terms of being onboarded.
What do you dislike about the product?
It is kind of chaotic at times and feels like there's way too much happening. There are some aspects that don't seamlessly update (like emails to the client and communication) that don't directly show on the service, unless you send on the service. If I as an account manager can log in and see just the accounts (services) that are assigned to me without having to set up a filter, that would be great.
What problems is the product solving and how is that benefiting you?
I find HubSpot Service Hub eases the handoff from sales to onboarding, helps track interactions, and see customer touchpoints. It improves collaboration across departments and offers quick insights into client relationships.
Information Technology and Services
Easy, Straightforward UX That Connects Everything Across the Company
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
I find the UX easy and straight forward. I love that you can activate all the Hubs and have everything connected across the company
What do you dislike about the product?
I wish reports were a little more intuitive to build
What problems is the product solving and how is that benefiting you?
Customer facing communication and engagement - surveys, FAQ, Help Desk, ect
Hospitality
Easier Than Salesforce and Simple to Use
Reviewed on Apr 12, 2026
Review provided by G2
What do you like best about the product?
Easier than salesforce, that's for sure!
What do you dislike about the product?
I don't love that I can't pin an attachment and that all attachments aren't on the company record from deals and tickets. I wish there was a better contract area too that wasn't so painful to use.
What problems is the product solving and how is that benefiting you?
keeping up with renewals
Manoel D.
User-Friendly CRM with Strong Integrations
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
I like how HubSpot Service Hub is very easy to access and use. I enjoy the clarity of the front end, and I also appreciate the integrations it has with other products.
What do you dislike about the product?
The workflows and different options within the workflows are not working well for me. The initial setup was not easy, taking about three to four months.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my customer interactions.
Mining & Metals
Easy-to-Use Form Builder with Flexible Customization
Reviewed on Apr 02, 2026
Review provided by G2
What do you like best about the product?
Easy of use. Very easy to create forms, change fields, customize fields.
What do you dislike about the product?
Pricing can be expenses. Depending on user levels, number of seats etc.
What problems is the product solving and how is that benefiting you?
All of service tickets, etc are in one central location for easy access to all employees in our service department.