Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Mhmt Y.
Strong Product, But Customer Communication Needs Improvement
Reviewed on May 25, 2026
Review provided by G2
What do you like best about the product?
HubSpot Service Hub offers a very user-friendly interface and a strong ecosystem integration with CRM, ticketing, automation, and customer communication tools. The platform is easy to use, scalable, and helps teams manage customer interactions efficiently.
We especially appreciate the centralized customer management experience and the reporting capabilities.
We especially appreciate the centralized customer management experience and the reporting capabilities.
What do you dislike about the product?
While the platform itself is powerful, customer relationship management and communication quality have recently become a concern for us. As a long-term customer, we expected a more professional and respectful communication approach from the sales team.
Additionally, pricing has become difficult to justify compared to alternative solutions in the market. The Knowledge Base page customization options are also quite limited, especially for companies that want more flexibility in branding and user experience.
Additionally, pricing has become difficult to justify compared to alternative solutions in the market. The Knowledge Base page customization options are also quite limited, especially for companies that want more flexibility in branding and user experience.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helped us centralize customer communication, support ticket management, and reporting processes in a single platform. It improved our team’s visibility over customer requests and made internal follow-ups more organized and efficient.
The automation features and CRM integration also helped us reduce manual work and respond to customers faster.
The automation features and CRM integration also helped us reduce manual work and respond to customers faster.
Emily B.
Customizable and User-Friendly CRM with Minor Hiccups
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
I like that HubSpot Service Hub is really customizable. Previous CRM systems we used were rigid, and we needed a third-party coder to make changes. With HubSpot Service Hub, we can handle customizations in-house without a lot of external assistance. It's really user-friendly, making it easy for new and existing staff to adapt when we implemented it. I also appreciate that the setup process was seamless, with the ability to import contacts being really useful. It's been the best CRM system we've used to date, and we love it.
What do you dislike about the product?
We've had issues with hard bounces where their system flags a contact as bouncing previously. So we're unable to respond to the client since their contact has been flagged. When they've sent us an email and clearly their account isn't no longer in use. And we typically have to reach out to HubSpot support in those cases, which has been a little annoying, but that's honestly the only issue we've had with their system so far.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub keeps all our information centralized, making it easy for staff to have one interface for client information and interact with clients efficiently.
Defense & Space
Intuitive All-in-One Support Platform, but Pricing and Integrations Could Improve
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency.
What do you dislike about the product?
It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility.
What problems is the product solving and how is that benefiting you?
It has helped us centralize customer support by replacing scattered emails and manual follow-ups with a unified ticketing and automation system, which improved response times. increased team visibility, and made it easier to track and resolve customer issues efficiently.
Chetna S.
Highly Useful for Managing Service Requests and Team Communication
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Highly useful for managing service requests in one place, assigning user cases and communicating internally.
What do you dislike about the product?
Haven’t found anything that the team dislikes just yet. Sometimes the system is slow.
What problems is the product solving and how is that benefiting you?
Resolving user queries and cases
Ayesha N.
Seamless HubSpot CRM Integration for Efficient, Personalized Support
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.