Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Nofil M.
Centralized Support with Easy Setup but Needs Improved Reporting
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now.
What do you dislike about the product?
I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes everything, ending our disorganized, manual processes. Tickets, conversations, and customer history are all organized, eliminating the manual work. It automates tasks, so we're more productive and things move faster.
Lila V.
All Your Follow-Ups in One Place with Handy Reminders
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
I like that it lets you manage a lot of information in one place for quick follow-ups. It’s much easier to have all the necessary details at hand at once, and to set reminders so I don’t forget to follow up.
What do you dislike about the product?
It can be very expensive to get access to most of the tools.
What problems is the product solving and how is that benefiting you?
Easy to implement and well organized, with follow-up that’s simple to manage. It gives me a quick overview of how the business is moving forward.
Andrés T.
Intuitive Agent, But Knowledge Base UI Needs Work
Reviewed on Mar 18, 2026
Review provided by G2
What do you like best about the product?
I like the conversational agent. The part that allows obtaining information for RAG from URLs and the knowledge base is good.
What do you dislike about the product?
The UX isn't intuitive for configuring the knowledge base interface. The AI conversational agent is very 'black box/gray box', making it difficult to configure it with specific intentionality, as it only responds based on the given knowledge base.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage chats with a conversational agent and reduces the need for human responses to FAQs, as we don't have enough people to answer chats 24/7.
Computer Software
All-in-One HubSpot CRM Integration with a Clean UI and Strong Automation
Reviewed on Mar 17, 2026
Review provided by G2
What do you like best about the product?
Its biggest strength is how everything is in one place and tightly connected to HubSpot CRM. This way I can see sales, marketing, and support within the same customer history.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
What do you dislike about the product?
It's extremely expensive, and most likely unaffordable for a lot of businesses.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
What problems is the product solving and how is that benefiting you?
It allows me to have a clear view of my clients. I can see all my emails, calls, notes, and issues in one place without having to look through multiple tools. Therefore, I never have to walk into a call blind, which makes me looks better, and I avoid asking them questions they may have already been asked.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
Simon B.
Smooth Setup, Needs Better Integrations
Reviewed on Mar 17, 2026
Review provided by G2
What do you like best about the product?
I like HubSpot Service Hub for its ease of use and intuitiveness. It manages tickets well and is great for team collaboration. The initial setup was very quick and easy, and the training was amazing.
What do you dislike about the product?
Third party software integrations is a dealbreaker for us. The reporting is also poorly designed.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub for managing customer issues and satisfaction. It's easy to use, intuitive, and manages tickets well for our team.