Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
PROD24509 Bynet ServiceNow Integration Hub Professional v4 includes dozens of pre-defined spokes and customizable spokes for easy integration and connectivity. License includes up to 1,000,000 transactions per year.
Looking to modernize your security management profile to a cloud native approach? Or perhaps you are in need of a security single pane of glass for your AWS workloads? AllCloud is here to help with our AWS Security Hub Deployment Accelerator.
A professional-grade customer platform that gives marketing, sales, service, and operations teams the tools they need to grow their business better.
Our AWS Migration Professional Services ensure a seamless, secure, and optimized cloud transition. We leverage AWS Migration Hub, DMS, MGN, Control Tower, and more to accelerate adoption while minimizing risk and downtime.
Customer reviews
Defense & Space
Intuitive All-in-One Support Platform, but Pricing and Integrations Could Improve
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency.
What do you dislike about the product?
It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility.
What problems is the product solving and how is that benefiting you?
It has helped us centralize customer support by replacing scattered emails and manual follow-ups with a unified ticketing and automation system, which improved response times. increased team visibility, and made it easier to track and resolve customer issues efficiently.
Ayesha N.
Seamless HubSpot CRM Integration for Efficient, Personalized Support
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.
Abbas S.
A Review on HubSpot Service Hub
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issue very easily
What do you dislike about the product?
The upgrade plan price is costly than expected
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to ticket my club users experience and fix issues using those tickets
Nicholas W.
Centralized Service Solution with Exceptional Integration & Usability
Reviewed on Apr 24, 2026
Review provided by G2
What do you like best about the product?
I like that HubSpot Service Hub is all put together very intentionally. Unlike other services like Salesforce that can feel disorganized, HubSpot Service Hub fits well together with other HubSpot products and works well. It's also easy to train people on it, which is a big plus. Additionally, it responds fast and looks good.
What do you dislike about the product?
There isn't much to dislike. I will say about every 3 to 4 months there is a "hiccup" that causes about 15min to several hours of downtime in some capacity. So be ready for that.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes order information and tickets, providing visibility for team members and management in one place.
Clayton M.
Intuitive, Affordable CRM with Strong Reporting
Reviewed on Apr 24, 2026
Review provided by G2
What do you like best about the product?
We used HubSpot as our primary CRM, and we also managed customer support tickets directly within it. It was extremely useful for our organization and offered strong reporting functionality. The platform felt intuitive, had a solid interface, and came at a reasonable price.
What do you dislike about the product?
I didn’t come across anything negative while we were using it. Overall, I feel it did a good job meeting our needs.
What problems is the product solving and how is that benefiting you?
We previously used Salesforce, and it was a lot pricier than many other CRMs. I was involved in the meetings to decide which CRM to move to, and HubSpot was the clear choice. It offered great features, especially its reporting and support tickets.