Service Hub Professional
HubSpotReviews from AWS customer
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A very useful tool
What do you like best about the product?
We have been using the tool for 1.5 years. This has been a great tool as we can check the opinion of our users and improve the service
What do you dislike about the product?
IT is difficult to change the categories and we have gotten imprecise information.
What problems is the product solving and how is that benefiting you?
We use it to qualify our events and determine what we can/should change
Creating Success for Future CS Teams
What do you like best about the product?
HubSpot's CS Workspace has come a long way in growing the customer success space and aligning the team's work with tangential teams. The complete visibility of handoff from sales to CS, then onboarding, retention and expansion pipelines make it easy to transition from expensive and complex CS tools like Gainsight and Planhat into the easy to use HubSpot ecosystem.
CS Teams can easily start with this tool today and grow their teams for the future.
CS Teams can easily start with this tool today and grow their teams for the future.
What do you dislike about the product?
The out of the box reporting capabilities are still a little behind other enterprise tools, but Service Hub is getting there.
What problems is the product solving and how is that benefiting you?
Managing Customer Support teams,
Managing Customer Success teams,
Aligning sales teams with post-sales teams
Managing Customer Success teams,
Aligning sales teams with post-sales teams
Helpdesk - Calling and SMS
What do you like best about the product?
Service hub makes it very clear to assign tickets and connect channels.
What do you dislike about the product?
As an omnichannel solution HubSpot service hub and help desk is improving but it is not easily usable with third party telephony providers.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
What problems is the product solving and how is that benefiting you?
Resolving support issues
Streamlines the entire CS process
What do you like best about the product?
It adds simplicity and transparency to the whole CS team
What do you dislike about the product?
There is nothing I dislike at this time. It truly checks all the boxes for us.
What problems is the product solving and how is that benefiting you?
Accelerated our time to address issue.
Favorite hub
What do you like best about the product?
Smooth handling of support tickets, easy to keep track of statuses etc and super nice to have it in the middle of all or other customer data
What do you dislike about the product?
While working with a developer team, it’s a bit hard to escalate tickets to other systems and keep track of statuses etc. using the atlassian integrator
What problems is the product solving and how is that benefiting you?
Really ease the work of supporting our clients
Hubspot Service Hub
What do you like best about the product?
As we implement HubSpot using service hub has helped connect our teams and reduce ticket time.
What do you dislike about the product?
Manually updating tickets through the pipelines
What problems is the product solving and how is that benefiting you?
The ability for our team to track tickets and status across the organization
Easy, clear and works for me
What do you like best about the product?
I love that my service hub is connected to my computer, it gives me a full 360 to handle my enquires with priority and efficiency.
What do you dislike about the product?
Sometimes there is a short lag in saving info. I would love it to be a but quicker.
What problems is the product solving and how is that benefiting you?
Scalable solution for a growing business. Allows me to use customer agents to deflect work and run operations effiencienty
Service hub for enterprise
What do you like best about the product?
Transparency and automation. Allowing multiple teams to view tickets
What do you dislike about the product?
The interface for viewing companies with 100s of tickets is not the best, but I think it's getting a redesign
What problems is the product solving and how is that benefiting you?
Not letting issues fall through the cracks and also documentation
Overall good experience and work upon latecy
What do you like best about the product?
User friendly
24/7 customer support and services
User interface is pretty good.
24/7 customer support and services
User interface is pretty good.
What do you dislike about the product?
Overall it was good experience but can improve some bug and also latecy.
What problems is the product solving and how is that benefiting you?
It help me and my organization to provide customer support to engineer team
Field Service Needed
What do you like best about the product?
Ticketing works very well for many teams. It’s a great way to track issues and incoming POs.
What do you dislike about the product?
There isn’t functionality for field service representatives to track work orders and hours.
What problems is the product solving and how is that benefiting you?
Many users managing incoming requests at the same time. Keeps us organized and not replying to the same email twice.
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