Service Hub Professional
HubSpotReviews from AWS customer
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Growth Marketing Specialist
What do you like best about the product?
The easiness to connect data and make recommendations
What do you dislike about the product?
Sometimes data can take a while to connect to Salesforce and thus contact records are not accurate
What problems is the product solving and how is that benefiting you?
Making sure that our customers are having their issues resolved in a timely manner and ensuring their pain points have been recognized and being worked on
Still improving..
What do you like best about the product?
Since we use Hubspot for sales and marketing, it's connected to all of the company and customer profiles.
What do you dislike about the product?
Integrations could be better - Slack, UCAAS. Wish there was a more robust native telephony and SMS solution within Service Hub.
What problems is the product solving and how is that benefiting you?
Managing support tickets for our customers
Quick responses and thorough guidance.
What do you like best about the product?
I appreciate the timely responses to service requests. In my experience, it has been very thorough and easy to follow.
What do you dislike about the product?
I haven’t experienced anything I dislike.
What problems is the product solving and how is that benefiting you?
Tech related questions around marketing hub.
HubSpot is the best CRM for SMBs
What do you like best about the product?
I think HubSpot service cloud is a great solution for SNB businesses because it is approachable, understandable affordable, and doesn’t scare business owners like other mega CRM’s do
What do you dislike about the product?
I am pretty cool with all features of the service hub. I think it is growing at the right rate and strategically aligned with the needs of their customer.
What problems is the product solving and how is that benefiting you?
That’s a difficult question, I would just say that meets the core requirements of SMDS
Best Help Desk Platform I've used in 15 Years
What do you like best about the product?
The most helpful feature is a unified inbox of all ticket sources, for all CS staff members to communicate and collaborate, along with AI assisted messaging and scheduling.
What do you dislike about the product?
Currently, we allow too many sources for tickets to be created, so it can be difficult to keep up, but that's a process issue, not a Hubspot issue
What problems is the product solving and how is that benefiting you?
Servicing customers reactive support needs quickly and in order of priority
Just starting out
What do you like best about the product?
Just starting out on Hubspot and currently onboarding the software. The features are really awesome, and I am looking forward to starting out and seeing where and how far Hubspot can take us!
What do you dislike about the product?
Have not been in it enough to say yet, but next year, I am sure I will have more to speak on!
What problems is the product solving and how is that benefiting you?
We are looking for Hubspot to reduce the amount of franken-systems we use and streamline our processes, and also allow for more personalization on our site.
Services for better onboarding
What do you like best about the product?
The Service Hub onboarding made it easy to centralize support and set up ticketing quickly. It helped my team streamline customer interactions and resolve issues faster.
What do you dislike about the product?
That we only have 50 views, and we do need more based on our clients specifics needs
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep all customer inquiries in one place, making it easier to track, respond, and solve issues quickly — which has improved our response time and client satisfaction.
Introduction to HubSpot and its accessibility.
What do you like best about the product?
The seamless transition between different components in HubSpot. Being able to see everything related to the contact is extremely helpful. Especially as a first time user of HubSpot this year.
What do you dislike about the product?
The UI can get complex and moves around a lot with various updates.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps keep everything in one place. Instead of bouncing between inboxes and services it remains in one place.
Very helpful for marketing automations & email campaigns.
What do you like best about the product?
The most helpful is the article page. It allows you to deep dive into different skills that your company can implement.
What do you dislike about the product?
It could be easier to navigate and search.
What problems is the product solving and how is that benefiting you?
To gain insider knowledge of the platform and how my company and integrate it.
It’s been wonderful. A seriously powerful tool that allows me to support my team in the field.
What do you like best about the product?
I love the ease of use. The ability to collect data from tickets, then create peojects to better support the field has made a big difference to our company.
What do you dislike about the product?
Can’t see if other folks are on the same ticket in real time.
Knowledge base customization could use a revamp
Knowledge base customization could use a revamp
What problems is the product solving and how is that benefiting you?
Support tickets. Allows me to quickly support our 600 after school care programs.
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