Service Hub Professional
HubSpotReviews from AWS customer
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Sinple and Easy
What do you like best about the product?
Tickets come in and Information is presented well. The ability to add properties and workflows opens up a lot of possibility for efficiency
What do you dislike about the product?
Can't see if another person is also on a ticket. The form options are limited. Knowledge base customization could use more options.
What problems is the product solving and how is that benefiting you?
Internal support. Replaced zendesk for our internal knowledge base and IT Support.
Great Educational Content
What do you like best about the product?
Great educational content. I subscribe to the newsletters and use the online resources
What do you dislike about the product?
Nothing. I have nothing bad to say. Typing more for minimum character count
What problems is the product solving and how is that benefiting you?
Helping me with content creation and new ideas, ai education
Great for support ticket tracking
What do you like best about the product?
Makes tracking support for our edtech company a breeze! Sales and CSMs can see ticket history and be informed on current customer needs.
What do you dislike about the product?
Would like a summary of all open/closed tickets.
What problems is the product solving and how is that benefiting you?
Support tickets
Our customers are happy, so we're happy!
What do you like best about the product?
How easy it is to see the dashboards and monitor the service levels. Also, being able to use the chat bot to help with some of the levels of requests that come in.
What do you dislike about the product?
I wish they would be able to pull better key words and offer MORE if/then branches.
What problems is the product solving and how is that benefiting you?
Helps with putting all serivce questions to one hub so we are able to monitor all questions.
Very Professional and answered my questions.
What do you like best about the product?
You have a place to get your questions answered quickly and effectively.
What do you dislike about the product?
I really haven’t found anything I dislike.
What problems is the product solving and how is that benefiting you?
Usually when I have any issues with email.
A very useful tool
What do you like best about the product?
We have been using the tool for 1.5 years. This has been a great tool as we can check the opinion of our users and improve the service
What do you dislike about the product?
IT is difficult to change the categories and we have gotten imprecise information.
What problems is the product solving and how is that benefiting you?
We use it to qualify our events and determine what we can/should change
Creating Success for Future CS Teams
What do you like best about the product?
HubSpot's CS Workspace has come a long way in growing the customer success space and aligning the team's work with tangential teams. The complete visibility of handoff from sales to CS, then onboarding, retention and expansion pipelines make it easy to transition from expensive and complex CS tools like Gainsight and Planhat into the easy to use HubSpot ecosystem.
CS Teams can easily start with this tool today and grow their teams for the future.
CS Teams can easily start with this tool today and grow their teams for the future.
What do you dislike about the product?
The out of the box reporting capabilities are still a little behind other enterprise tools, but Service Hub is getting there.
What problems is the product solving and how is that benefiting you?
Managing Customer Support teams,
Managing Customer Success teams,
Aligning sales teams with post-sales teams
Managing Customer Success teams,
Aligning sales teams with post-sales teams
Helpdesk - Calling and SMS
What do you like best about the product?
Service hub makes it very clear to assign tickets and connect channels.
What do you dislike about the product?
As an omnichannel solution HubSpot service hub and help desk is improving but it is not easily usable with third party telephony providers.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
What problems is the product solving and how is that benefiting you?
Resolving support issues
Streamlines the entire CS process
What do you like best about the product?
It adds simplicity and transparency to the whole CS team
What do you dislike about the product?
There is nothing I dislike at this time. It truly checks all the boxes for us.
What problems is the product solving and how is that benefiting you?
Accelerated our time to address issue.
Favorite hub
What do you like best about the product?
Smooth handling of support tickets, easy to keep track of statuses etc and super nice to have it in the middle of all or other customer data
What do you dislike about the product?
While working with a developer team, it’s a bit hard to escalate tickets to other systems and keep track of statuses etc. using the atlassian integrator
What problems is the product solving and how is that benefiting you?
Really ease the work of supporting our clients
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