Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot Service Hub
What do you like best about the product?
As we implement HubSpot using service hub has helped connect our teams and reduce ticket time.
What do you dislike about the product?
Manually updating tickets through the pipelines
What problems is the product solving and how is that benefiting you?
The ability for our team to track tickets and status across the organization
Easy, clear and works for me
What do you like best about the product?
I love that my service hub is connected to my computer, it gives me a full 360 to handle my enquires with priority and efficiency.
What do you dislike about the product?
Sometimes there is a short lag in saving info. I would love it to be a but quicker.
What problems is the product solving and how is that benefiting you?
Scalable solution for a growing business. Allows me to use customer agents to deflect work and run operations effiencienty
Service hub for enterprise
What do you like best about the product?
Transparency and automation. Allowing multiple teams to view tickets
What do you dislike about the product?
The interface for viewing companies with 100s of tickets is not the best, but I think it's getting a redesign
What problems is the product solving and how is that benefiting you?
Not letting issues fall through the cracks and also documentation
Overall good experience and work upon latecy
What do you like best about the product?
User friendly
24/7 customer support and services
User interface is pretty good.
24/7 customer support and services
User interface is pretty good.
What do you dislike about the product?
Overall it was good experience but can improve some bug and also latecy.
What problems is the product solving and how is that benefiting you?
It help me and my organization to provide customer support to engineer team
Field Service Needed
What do you like best about the product?
Ticketing works very well for many teams. It’s a great way to track issues and incoming POs.
What do you dislike about the product?
There isn’t functionality for field service representatives to track work orders and hours.
What problems is the product solving and how is that benefiting you?
Many users managing incoming requests at the same time. Keeps us organized and not replying to the same email twice.
New Customer Experience
What do you like best about the product?
The service hub team is extremely informative and welcoming of new potential customers. As a team of one this can be slightly overwhelming but they did an excellent job.
What do you dislike about the product?
They had a longer line but I believe I may have come at a busy time.
What problems is the product solving and how is that benefiting you?
How I can best benefit my team by utilizing features I haven’t in the past.
Great ticketing system to integrate with our CRM
What do you like best about the product?
I love the ability to link tickets with our contacts to assist our sales/account management team to follow up with our end-users and management is made easy
What do you dislike about the product?
The UI could use some additional tweaks and ability to make adjustments. However, during the release info yesterday at inbound they made some announcements that should assist with this.
What problems is the product solving and how is that benefiting you?
ability to follow up with users to make sure ticketing is completed in a timely manner
Director of Client Relations
What do you like best about the product?
HubSpot has been a huge advantage for our company and team. We have never had this much access or reporting capabilities in previous CRMs.
What do you dislike about the product?
The only thing I dislike is them not having a “does not” statement in reporting.
What problems is the product solving and how is that benefiting you?
It’s helping with ticketing and company clean up. It also allows customer facing portal which is great.
Service Hub is great
What do you like best about the product?
We use Service Hub to keep our client health numbers at their highest. We couldn’t do this before.
What do you dislike about the product?
I would like to be able to create more automations if possible.
What problems is the product solving and how is that benefiting you?
Maintaining our clients. Refer all is king.
Service Hub Helping with Consumer Transparency
What do you like best about the product?
Extremely user friendly platform. Workflow capabilities are super helpful for team efficiency with automation. Management overview of your team for continuous improvement and overall customer experience.
What do you dislike about the product?
Unorganized attachments on contact cards
What problems is the product solving and how is that benefiting you?
Customer user issues and both internal/external transparency.
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