Service Hub Professional
HubSpotReviews from AWS customer
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Great tool for support teams!
What do you like best about the product?
HubSpot’s help desk and SLA tools are excellent – they make it easy to track tickets, stay on top of response times, and ensure our team delivers consistently good service.
What do you dislike about the product?
The customer portal could use more robust functionality. While it’s helpful for giving customers visibility, it feels a bit limited compared to the rest of the tools. More customisation and self-service options would make it far more powerful.
What problems is the product solving and how is that benefiting you?
Easy management of support tickets
Serve your business and your customers with HubSpot
What do you like best about the product?
The power of tickets with automation to connect it all together.
What do you dislike about the product?
The gap of help desk to allow email connected to it to be able to be assigned to only specific users.
What problems is the product solving and how is that benefiting you?
Answering our customers questions both from a customer service user perspective and the ability to have self service questions answered through knowledge base and chats.
Service Hub-Help Desk
What do you like best about the product?
How our CSR team can collaborate, all within tickets. Its a game changer for efficiency!
What do you dislike about the product?
Updates cause views to change/custom filtering goes haywire sometimes.
What problems is the product solving and how is that benefiting you?
Collaboration on email nodes, efficiency, customer response time monitoring
Service hub met our needs
What do you like best about the product?
Was easily customizable to help streamline our customer service process. Offers one source of truth and an improved customer experience.
What do you dislike about the product?
Lack of native phone calling has been a limitation.
What problems is the product solving and how is that benefiting you?
Simplified our customer service process, all data in one spot, offers improved metrics
Helpdesk Review!
What do you like best about the product?
The customizability for our specific instance and flows. We can turn it into whatever we need it to be!
What do you dislike about the product?
The help desk workspace is fairly new and still lacking some basic features that a ticket platform should have.
What problems is the product solving and how is that benefiting you?
It allowed us to reduce some costs transitioning out of another platform and allows the non-technical support team members to have a more intuitive UI to operate in
Streamline client communication with a portal
What do you like best about the product?
Everything lives in the CRM
We no longer have to jump between tools. The entire history of tickets, notes, emails, and even feedback lives in one place under the contact record. It’s a huge help if different people on your team handle different stages of the relationship.
We no longer have to jump between tools. The entire history of tickets, notes, emails, and even feedback lives in one place under the contact record. It’s a huge help if different people on your team handle different stages of the relationship.
What do you dislike about the product?
Portal customization is limited
You can brand it and edit the copy, but you won’t get full design control. It works well for support use cases, but if you’re hoping to use it as a more general client dashboard, there are some layout limitations.
You can brand it and edit the copy, but you won’t get full design control. It works well for support use cases, but if you’re hoping to use it as a more general client dashboard, there are some layout limitations.
What problems is the product solving and how is that benefiting you?
Clients noticed the improvement
Several of our clients said the new system made things feel more professional. Even though our actual support speed didn’t change much, the clarity and structure made us look more reliable.
Several of our clients said the new system made things feel more professional. Even though our actual support speed didn’t change much, the clarity and structure made us look more reliable.
New to HubSpot but excited for benefits!
What do you like best about the product?
I like the customization of the service hub. It is extremely user friendly and easy to adopt!
What do you dislike about the product?
Bringing in data from other systems has been challenging without customizable APIs.
What problems is the product solving and how is that benefiting you?
Streamline data into user friendly customer views.
Great Support Hub
What do you like best about the product?
You are able to combing multiple inputs of communications into a single platform.
What do you dislike about the product?
The chatbot is not able to have different voices for different brands.
What problems is the product solving and how is that benefiting you?
Handling a medium volume support load with fewer people
HubSpot was very easy to implement and is customizable to our individual business needs.
What do you like best about the product?
We love the Customer Success workspace and functionality. The health scores give us real actionable insight into our client relationships
What do you dislike about the product?
It doesn’t integrate with our other systems in the way that we would like so we’re creating custom integrations. Having more customizable native integrations would be great!
What problems is the product solving and how is that benefiting you?
Giving our Customer Success team access to their entire book of business in one place. It also allows them to proactively reach out to clients and monitor the health of the relationship
Excellent
What do you like best about the product?
The service meets all our needs and is a joy to use!
What do you dislike about the product?
We have found no issues with this software
What problems is the product solving and how is that benefiting you?
Connect with customers
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