Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,897 reviews
from
External reviews are not included in the AWS star rating for the product.
Not as good as other solutions
What do you like best about the product?
I like that our sales team can see if a client has an active ticket if they are having issues with something
What do you dislike about the product?
It doesn’t offer as many automations for email ticket management to flag bulk emails we get from other providers
What problems is the product solving and how is that benefiting you?
Clients request for website edits or issues
Still implementing this hub, but like what we see.
What do you like best about the product?
Help desk is so much more efficient than what we currently use to route issues.
What do you dislike about the product?
Haven’t been able to connect it to our ERP.
What problems is the product solving and how is that benefiting you?
Organization of our ticket and sales support issues.
Changed the way we provided customer service
What do you like best about the product?
Having a customer portal where everyone on a company level can view tickets.
What do you dislike about the product?
That the customer portals can’t be branded with client facing logos
What problems is the product solving and how is that benefiting you?
it keeps all the conversations in one place regarding tickets
Hubspot helped me with my leads
What do you like best about the product?
Is an integrated system that help me and my work related to leads in the real state segment of Guatemala
What do you dislike about the product?
Nothing at all, it has worked well with my necessities
What problems is the product solving and how is that benefiting you?
Yo have a better management o f the lwads
New and growing
What do you like best about the product?
The user interface is easy to use and easy for the CS team to learn.
What do you dislike about the product?
It is still newer and is does not have all the Enterprise level features yet, but they update regularly
What problems is the product solving and how is that benefiting you?
Ticketing system
Great solution
What do you like best about the product?
I really like the fact that everything is centralized on one hub or location, and that works with several different integrations at an affordable cost.
What do you dislike about the product?
Someone send a little glitchy out counter intuitive.
What problems is the product solving and how is that benefiting you?
Email, social, sms, chat.
Iterating and becoming better each day.
What do you like best about the product?
The help desk software has allowed us to bring transparency into issues and sped up our time to first response and resolution.
What do you dislike about the product?
My main pain point is lack of integration for office hours or connecting to out of office
What problems is the product solving and how is that benefiting you?
Transparency into customer issues. Allowing for better customer experience.
Great easy actionable customer feedback
What do you like best about the product?
We use the surveys all the time. Super simple to design, deploy and display results.
What do you dislike about the product?
Since 1 to 1 SMS is not available we can’t it to deploy well.
What problems is the product solving and how is that benefiting you?
Pain points for customers
Great source of data and information
What do you like best about the product?
Continuity of information. Traceable and sustainable.
What do you dislike about the product?
The flow of time line is not always easy to read.
What problems is the product solving and how is that benefiting you?
Easy to pass information to everyone on the team
Perfect for our small customer service center
What do you like best about the product?
easy to use, comprehensive, tells the full customer story
What do you dislike about the product?
Right now, we're not using a CCaaS that integrates well with HubSpot, but we're all in with HS and are currently looking to switch partners.
What problems is the product solving and how is that benefiting you?
It allows our entire team to be aware of customer tickets and are able to pick up the ball from anyone else on the team
showing 141 - 150