Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,897 reviews
from
External reviews are not included in the AWS star rating for the product.
Effective
What do you like best about the product?
Connecting calling services with our crm and custom objects that allow us so mich more insight than before.
What do you dislike about the product?
So far I haven’t found anything that I dislike
What problems is the product solving and how is that benefiting you?
We have triangle relationship between our customers, their campaigns and invited users. Users can be active for several customers and campaigns. With Hubspot Service Hub our Customer Success team has a great overview of all campaigns and activities when calling a user. This has increased efficiency a lot.
Service hub has seriously upgraded!
What do you like best about the product?
Inbox management and agent management. It's ability to route and service tickets, support knowledge for customers and non-customers has advanced significantly. It has a very robust set of features to manage customer sentiment/happiness, ticket management and automation, and agent support.
What do you dislike about the product?
There's still a level of CX customization that Service Hub could benefit from. While the inbox management is robust it's still not totally user intuitive.
What problems is the product solving and how is that benefiting you?
HubSpot helps our customers create efficiencies with their CX teams as well as support the customer journey in creating a self serve path.
Service Hub
What do you like best about the product?
Service Hub really jumped up on the list for me ever since the release of the Help Desk. It provides an all-in- one place for teams to reply to inquiries in a simplified way. Previously, the conversations inbox was confusing to manage with the messages and tickets separately.
What do you dislike about the product?
Some of the tools are in need of an upgrade. For example, the knowledge base has very limited customization and isn’t as built out as some of the other tools and hubs as others.
What problems is the product solving and how is that benefiting you?
It provides a unified space for teams and from different channels to manage all of their open tickets
Service hub hero
What do you like best about the product?
I value keeping all of our member info in one place
What do you dislike about the product?
It does not integrate with our contact center
What problems is the product solving and how is that benefiting you?
Helping serve our members
HubSpot Client & Partner
What do you like best about the product?
Ease of use a d functionality. It's helped me help customers and been good for my business as well.
What do you dislike about the product?
The Client Portal could be a bit easier.
What problems is the product solving and how is that benefiting you?
It's been critical in my service flow and how i help clients use it as well.
Dynamic ticketing
What do you like best about the product?
With workflows and automations, we can route internal and customer feedback to the right people at the right time.
What do you dislike about the product?
Pipelines can be a bit sticky but you can get the hang of it.
What problems is the product solving and how is that benefiting you?
Getting customer feedback to the right people at the right time.
Specifically for Customer Agent
What do you like best about the product?
I like the customer agent you provide and it does give us an ease of communication and services for customers by simply embedding to website.
What do you dislike about the product?
However, there is only one agent, so it makes it impossible when we want show tier information to different customer groups(such as registered vs unregistered, paid vs unpaid). The knowledge of customer agent can be pulled from api, which is very cool. But when I tried get/post multiple properties, it stopped responses, which is not cool.
What problems is the product solving and how is that benefiting you?
Helping me build a chat bot with ease
Great product
What do you like best about the product?
Ease of use. Advanced. Great support team ready to help.
What do you dislike about the product?
Product limitations and some updates take a while to be fully released.
What problems is the product solving and how is that benefiting you?
Customer support among teams
Superb updates
What do you like best about the product?
Service Hub has now come of age. Over the past year, the updates have made a tremendous difference to the clients who've adopted it. Customer agent has to be one of the most powerful tools that is still not fully understood - using a vectordb to store the relevant information allows the AI to cook the ingredients and deliver a appropriate meal, every time.
What do you dislike about the product?
Right now there's nothing in particular that I think needs to change, except maybe for customer understanding through appropriate educational resources.
What problems is the product solving and how is that benefiting you?
We currently have our own customer agent on our website with a crafted knowledge base underpinning it. With the recent updates of being able to ask for an email address early on in the conversation, we're excited to explore how we can use this for lead generation.
Good tool with high complexity in customization
What do you like best about the product?
That allows the service team to better organize the attention of all received cases and the ease of keeping the log of attentions.
What do you dislike about the product?
High complexity to customize the views
What problems is the product solving and how is that benefiting you?
Allows organizing the activity of the team that attends to the post-sale customer
showing 151 - 160