Service Hub Professional
HubSpotReviews from AWS customer
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Seamless customer support made simple
What do you like best about the product?
It’s really easy to keep track of customer questions in one place. The ticket system, knowledge base, and chat tools make it simple to reply quickly and keep customers happy.
What do you dislike about the product?
Sometimes it feels pricey when you need more features, and a few things—like reports or setting it up—can be a little confusing at first.
What problems is the product solving and how is that benefiting you?
It helps me keep all customer questions, emails, and chats in one place instead of scattered everywhere. This makes it easier to reply faster, solve problems quickly, and keep customers happy without losing track of anything.
Smooth and easy way to manage tasks.
What do you like best about the product?
Simplified interface makes it fast and easy.
What do you dislike about the product?
Going back a page makes you go back all the way and removes the selection filters.
What problems is the product solving and how is that benefiting you?
Hubspot is solving issues of managing all data and tasks in one place. It is an easy means of communication. Makes it easy to follow up on pending tasks.
HubSpot Service Hub has helped streamline our support operations significantly. .
What do you like best about the product?
The ticketing system is easy to use and contains all the necessary client data, making it easier for users.
What do you dislike about the product?
For the support section, it's a little bit difficult. because the client can not be searched without applying any filter. Additionally, the ticket is resolved by me, but if the ticket owner is changed, it would be difficult to find that ticket.
What problems is the product solving and how is that benefiting you?
It can be integrated with multiple applications, as well as it will send reminder emails, and if there are any mentions in the ticket that it will also inform us through email.
This is missing in our old system. It helps us to get the follow-ups.
The main thing is that it provides an automation workflow and centralises all the customers' data and communication.
This is missing in our old system. It helps us to get the follow-ups.
The main thing is that it provides an automation workflow and centralises all the customers' data and communication.
Customer Support Executive
What do you like best about the product?
Easy to find my ongoing tickets, responses, and updates of the issue the client is facing until it gets resolved.
Easy to find the updates of the pipelines and tagging, whereas we are getting the
Easy to find the updates of the pipelines and tagging, whereas we are getting the
What do you dislike about the product?
nothing as of now everything is running smoothly
What problems is the product solving and how is that benefiting you?
Its saving the time and also keep the real time tracking of pipelines and the co-workers to whom the tickets have been assigned.
HubSpot made scaling our business easy.
What do you like best about the product?
Everything in one place - tickets, customer details, conversations, and history are all connected through HubSpot's CRM.
Makes it easy for support reps to see full customer context before responding.
Makes it easy for support reps to see full customer context before responding.
What do you dislike about the product?
While HubSpot service Hub offers strong ease of use and implementation , accessing advanced features often requires higher-tier plans, which may not all budgets. Some integrations lack depth, and despite frequent use, teams may find limitation in customer support customization and the overall number of advanced features.
What problems is the product solving and how is that benefiting you?
HubSpot service Hub helps us streamline customer support by centralizing tickets, live chats, and emails into one easy-to-use platform , improving response times and team collaboration. Its integration with our CRM ensures we have full customer context during every interaction, leading to better service and stronger relationship.
Experienced in managing customer support, automations and ticketing with HubSpot Service Hub.
What do you like best about the product?
its unified platform that combines ticketing, automation, and CRM making it easy to manage customer support efficiently and track interactions in one place.
What do you dislike about the product?
in my daily usage I dislike some advanced features are locked behind higher-tier plans, which can limit customization and scalability for smaller teams
What problems is the product solving and how is that benefiting you?
Streamlines support, centralizes tickets, boosts response time, and improves customer satisfaction.
Complete tool for customer service and support management
What do you like best about the product?
I like the practicality of HubSpot Service Hub. It centralises customer interactions, has good ticket and report automation, and the simple interface makes it very easy to use on a daily basis.
What do you dislike about the product?
The downside is that some features are only available in higher plans, reports could be more flexible, and it takes a bit of time to get used to the platform at first.
What problems is the product solving and how is that benefiting you?
Service Hub helps me organise customer service in one place, speeds up responses and provides greater clarity in customer follow-up.
Friendly user
What do you like best about the product?
What I like most about HubSpot Service Hub is how it centralizes customer support into one intuitive platform. Ticket management, automation, and knowledge base tools make service teams more efficient. The integration with HubSpot CRM ensures a seamless customer experience, improving satisfaction, retention, and team productivity with minimal complexity.
What do you dislike about the product?
HubSpot Service Hub can feel expensive for small businesses, with limited customization options and some advanced features locked behind higher plans.
What problems is the product solving and how is that benefiting you?
to manage better my clients
Highly Recommended- efficient and easy to use
What do you like best about the product?
What I like best about HubSpot Service Hub is the Reporting & Dashboards, which provide clear visibility into ticket volume, response times, and agent productivity. I also appreciate how tickets are easily trackable, with links to calls and contact records, plus the ability to connect to different calling apps such as Aloware. Notifications of ticket updates keep the team aligned, and the email linking makes it seamless to manage communication. Finally, the platform works well across departments, which helps improve collaboration and ensures nothing slips through the cracks.
What do you dislike about the product?
Honestly, I don’t have any major dislikes about HubSpot Service Hub. Whenever small hiccups come up, the HubSpot support team is always available and quick to help, which makes the experience smooth overall
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline customer support by centralizing tickets and keeping them organized as they move through different stages. The notification system tied to ticket properties ensures we never miss important updates, and even when there are small hiccups, the platform makes it easy to track and resolve them quickly. This has improved response times, reduced miscommunication, and allowed our team to work more efficiently across departments
HubSpot: The All-in-One Tool for Seamless Marketing and Sales
What do you like best about the product?
Unified Inbox: The shared inbox lets teams respond to emails, live chats, and messages from social media in one place, which is huge for streamlining communication and ensuring nothing falls through the cracks.
Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.
Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error.
Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.
Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error.
What do you dislike about the product?
Limited Customization for Workflows: While the workflow automation is solid, it can be somewhat rigid for more complex scenarios. For example, if you're trying to build highly customized workflows with multiple branching conditions, HubSpot's options might feel a bit limiting compared to other platforms like Salesforce or Zoho.
Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk.
Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk.
What problems is the product solving and how is that benefiting you?
Disjointed Communication Channels
Problem: In many businesses, customer service often happens across several different platforms (email, chat, social media), which can be hard to track and manage.
How HubSpot Solves It: The Shared Inbox brings all communications together in one place. Whether customers are reaching out through email, chat, or social media, everything is accessible in a single feed. This reduces the risk of missing messages or duplicating responses.
Benefit: Improved communication efficiency, faster response times, and a more cohesive customer experience. It’s easier to track conversations and provide consistent service.
Problem: In many businesses, customer service often happens across several different platforms (email, chat, social media), which can be hard to track and manage.
How HubSpot Solves It: The Shared Inbox brings all communications together in one place. Whether customers are reaching out through email, chat, or social media, everything is accessible in a single feed. This reduces the risk of missing messages or duplicating responses.
Benefit: Improved communication efficiency, faster response times, and a more cohesive customer experience. It’s easier to track conversations and provide consistent service.
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