Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot makes my work easy and organized
What do you like best about the product?
i like how easy it to manage customer conversation in one place. Ticketing system is smooth and the automation saves a lot of my time.
What do you dislike about the product?
i haven't faced any major issues. it works well for my needs.
What problems is the product solving and how is that benefiting you?
HubSpot Services hub helps us manage all customer queries in one place. This saves time , improves collaboration and gives customers a better experience.
didactic
What do you like best about the product?
What I like most about HubSpot Service Hub is how easy it is to centralize customer service and follow up on each case quickly and in an organized manner.
What do you dislike about the product?
What I don't like about HubSpot Service Hub is that some advanced configurations can be a bit complex at the beginning.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps me organize support tickets, follow up efficiently, and maintain better communication with customers, which improves their experience and saves me time.
HubSpot is awesome
What do you like best about the product?
I like that it gives you the condensed version of a ticket
What do you dislike about the product?
Sometimes tickets get lost in the shuffle
What problems is the product solving and how is that benefiting you?
Emails going to more than one person and no one knows who is handling it.
Hubspot helps keep a busy team organized
What do you like best about the product?
It helps a busy team navigate a busy mailbox of action items.
What do you dislike about the product?
Sometimes tickets get lost in the shuffle
What problems is the product solving and how is that benefiting you?
It helps us navigate issues we are having
Users Appreciate Service, Support, and Cost Management Features of This Product
What do you like best about the product?
cost management, nice tools, support & service and User Interface
What do you dislike about the product?
everything looks fine once I start using it so can't say
What problems is the product solving and how is that benefiting you?
It helps us to integrate our all the products and their details and use it as creating customer account, creating deals and Live chat support
HubSpot exprince shearing
What do you like best about the product?
I have been using the HubSpot service for some time now, and I am truly impressed with its capabilities. What I like best is how it streamlines our customer service processes and provides valuable The real-time data feature is also super helpful in tracking our performance and making data-driven decisions. Overall, the HubSpot service has been fantastic.
What do you dislike about the product?
One thing I dislike is a limited customisation option for certain features, which can make it hard to tailor the platform to our specific needs.
What problems is the product solving and how is that benefiting you?
Ticket management for customer inquiries, resolving issues and tracking support requests, easy to track ticket of customer issues, automating routine tasks and ticket assignment to reduce response time.
Hubspot platform has fundamentally improved my productivity deal visibility and sales performance
What do you like best about the product?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
What do you dislike about the product?
he free and Starter plans are quite limited in terms of customization and reporting. You can't create custom reports, the automation options are basic, and you're missing key features like A/B testing for emails. This means you often need to upgrade sooner than expected to get real value from the platform.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
What problems is the product solving and how is that benefiting you?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
good tool for customer service and support teams
What do you like best about the product?
It is a fantastic tool for managing all customer interactions all in one place. the ticketing system is very helpful and it helps my team to stay on top of their customer interactions and requirements.
What do you dislike about the product?
nothing as of now, the only thing is setting up automation can be a bit of a learning curve
What problems is the product solving and how is that benefiting you?
one of the main problem it is solving for us is managing customer tickets efficiently also with with Service Hub integrated with bubspot CRM all customer interactions are in one place that gives us a full view of the customer history and context
We left Hubspot Because it became too expensive
What do you like best about the product?
All in one inbound CRM. Much better than others
What do you dislike about the product?
The cost is prohibitive for many businesses. Wish it could be cheaper. At one point we were paying $600 per seat. Moved to another platform then.
What problems is the product solving and how is that benefiting you?
Knowledge base, self serve, ticket routing, ticket workflow automation, chatbot option and then there are a few more options
HubSpot is Great
What do you like best about the product?
I find this service helpful to organize emails that come to my team as a whole, but can filter specifically for me or help to review my teams workload and assist as needed. The searching feature for the ticketing system also makes it easy to track previous tickets and pull up relevant conversations. The implementation of this system was seamless and took little to no time to begin using and train our team.
What do you dislike about the product?
If a user sends an email with a similar header, it will reopen an older separate ticket if the header is a similar name. This can create confusion when reviewing a ticket and longer review times occassionally.
What problems is the product solving and how is that benefiting you?
HubSpot has solved the issue of disorganized inboxes and trying to sort emails for our specific users from a shared inbox. This benefits the team by streamlining ticket reviews, creating clear work loads for our team, and decreasing time spent on ticket reviews by 30%.
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