Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot has been a great help in managing our Internal Recruitment Pipeline.
What do you like best about the product?
HubSpot has been a great help in managing our Internal Recruitment Pipeline. With the integration of Zapier, our tasks are made easier and more efficient.
What do you dislike about the product?
It lags and buffers at times. We need to keep refreshing it when we get an error.
What problems is the product solving and how is that benefiting you?
It helps cut manual tasks and has increased team efficiency because workflows handle repetitive tasks.
Fast and easy for handling client tickets
What do you like best about the product?
What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional.
What do you dislike about the product?
It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps centralize all client concerns in one place, making it easy for me to track, manage, and resolve tickets quickly. It reduces the risk of missing requests, keeps communication organized, and allows me to address issues on the spot.
Great tool for ticketing and streamlining
What do you like best about the product?
I like inbox, ticket system and mostly knowledge base. It really helps keep things organized ad the best part is the automation for regular tickets. saves us a lot of time on a daily basis
What do you dislike about the product?
everything is seamless only the automation can be a bit more flexible
What problems is the product solving and how is that benefiting you?
Shared Inbox is helping with keeping everything is in one place so there is no more scrambling to find customer inquiries and we also use conversational support for live chat and it has made responding to customers much faster and more interactive
It helps organize the workload more efficiently, resulting in time savings
What do you like best about the product?
What I like most about HubSpot Service Hub is how it keeps everything in one place. It’s easy to track and manage customer requests, and the automation tools save a lot of time. It also makes it simple for the team to work together and keep things running smoothly for our clients.
What do you dislike about the product?
What I find a bit challenging about HubSpot Service Hub is that some customization options are limited. It works great overall, but having more flexibility to adjust workflows and reports would make it even better.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep all customer interactions in one place, so nothing falls through the cracks. It makes it easier to track requests, respond faster, and stay organized. This has improved our team’s efficiency and given our clients a better overall experience
Hubspot: A Game Changer in CRM.
What do you like best about the product?
It is very easy to use and easily linked to a dialing app or software.
What do you dislike about the product?
HubSpot has certain features that are hard to understand.
What problems is the product solving and how is that benefiting you?
I am helping my client using HubSpot Service Hub. The problems we're solving are lead generation, cold calling, and text blasting.
Decent tool for ticketing
What do you like best about the product?
Honestly it’s pretty easy to use once you get the hang of it, the ticketing system helps keeps things organize and I really like the automation features, it saves my time
What do you dislike about the product?
nothing to be disliked tbh, fair features at this price point
What problems is the product solving and how is that benefiting you?
the automation has been a huge timesaver specially for repetitive tasks like sending follow up emails & assigning tickets to the right team members , very helpful. I must say
better than what we had, but not the best for what we need
What do you like best about the product?
automatic population of contact info for some things, separate folder for calls the team answers, searching for a contact is fast
What do you dislike about the product?
the word processing options for emails are limited and time consuming, as is closing tickets. HS doesnt work with our current phone system, so entering info on calls is all done by hand.
What problems is the product solving and how is that benefiting you?
our department is contacted directly through emails and phone calls by consumers with product use questions. Quite often this involves a back-and-forth correspondence that can occur over multiple days or even weeks. New emails come into a shared box for our team and the person on email duty that day can access them to answer, even as reply emails go both into our shared inbox and to the person who corresponded with the customer initially. This is helpful when one of us is away from work as we can easily cover for one another. We spend a lot of time on emails, and it would be nice if the options for formatting text in an email were closer to what outlook offers in terms of function and options. It takes longer to write an email now, but it is often directly linked to a contact which is nice. At the moment, phone calls come into a shared box as 'voicemails' that are not integrated into HS since our rural phone system is too antiquated. This is an irritant, but nothing HS can help with.
Good tool for Customer Support
What do you like best about the product?
The ticketing system is super organized and it’s nice that everything is integrated with our CRM so we have a full picture of customer interactions
What do you dislike about the product?
The customization options could use some improvement there are some things we would love to tweak but the platform doesn’t always allow for that level of flexibility
What problems is the product solving and how is that benefiting you?
helped us inorganizing and managing customer support before we started using it we struggled with keeping track of customer queries and managing multiple communication channels, the ticketing system has helped streamline the process and ensure no customer issue gets overlooked
Very Easy Ticketing System in the HubSpot Service Hub
What do you like best about the product?
I can easily communicate with customers and give responses to customer tickets. Very useful integration of customer support
What do you dislike about the product?
Pricing is on the higher side, and the search functionality sometimes does not work properly.
What problems is the product solving and how is that benefiting you?
I mainly used HubSpot Service Hub for the ticking system, so we can resolve customer ticket quickly, and also do live chat with customer. Very userfull for the chatting to give support to customer.
Amazing Service
What do you like best about the product?
HubSpot Service Hub is easy to use and integrates well with other HubSpot tools. I like how it helps manage tickets, automate tasks, and improve customer support in one place.
What do you dislike about the product?
Some features feel limited without upgrading to higher-tier plans, and customization options for reports or ticket views could be better. It’s good overall, but a bit restrictive at times.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage customer queries more efficiently by organizing tickets, automating follow-ups, and keeping all communication in one place. This improves our response time, reduces manual work, and leads to better customer satisfaction.
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