Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,899 reviews
from
External reviews are not included in the AWS star rating for the product.
Like pouring gas on your "sales fire"
What do you like best about the product?
I love that while HubSpot does have services and solutions that you pay for...they are incredibly generous in their offering a wealth of free information (articles, podcasts, etc) that will help your sales and marketing team exceed their quota.
What do you dislike about the product?
Can't find anything yet. We only use a few of the HubSpot offerings but are thoroughly satisfied.
What problems is the product solving and how is that benefiting you?
We primarily use HubSpot to improve our sales/marketing outreach. This has been highly beneficial for our team.
Everything within Budget for Small Businesses
What do you like best about the product?
If you're looking for a CRM that does everything you need without spending your entire budget, HubSpot is the platform for you! Salesforce is a waste of time and money. Especially for small businesses. It's a rocket engine on a Pinto! Hubspot, on the other hand, is a private jet you can afford! I love how I get everything I need at the right price!
What do you dislike about the product?
The mailbox disconnects too often. It would be nice if that issue could be fixed.
What problems is the product solving and how is that benefiting you?
Very few problems. I have it connected to all of my sites and social media and it is awesome!
Very easy to use UI
What do you like best about the product?
Hubspot is intuitive and easy to use. The user interface is clear and simple.
What do you dislike about the product?
As a small business, the cost of Hubspot is not insignificant. We hope that as we grow, having the software in place and ready to go for growth will pay off.
What problems is the product solving and how is that benefiting you?
Hubspot keeps track of our incoming leads and how we convert them to clients.
Decent customer service portal
What do you like best about the product?
Makes ticketing simple. Able to organize workflows and automations.
What do you dislike about the product?
Primarily designed for ticketing and surveys. Very expensive for low value compared to other software.
What problems is the product solving and how is that benefiting you?
Support customers and triage problems.
Recommendations to others considering the product:
Make sure it fits your needs before paying
Hubspot Service Review
What do you like best about the product?
I love how we are able to see when clients open our emails we never had that with salesforce or other software processes.
What do you dislike about the product?
There is nothing I can come up with that we do not abosolutely love about service. Really helps keep the reps organized and have them understand what their goal each day is.
What problems is the product solving and how is that benefiting you?
We are solving organizational issues for our CSM's.
Makes work easy
What do you like best about the product?
I like that HubSpot offers so many useful tools. Possibility of tracking customers interaction with emails is really helpful. Reports allow us to track the effects of our work.
What do you dislike about the product?
Sometimes the emails go to spam. At the beginning the dashboard may seem unintuitive and complicated but in general it is easy to learn how to use it. I don't really see any other disadvantages.
What problems is the product solving and how is that benefiting you?
We can see the engagement of our customers. All necessary tools in one place
Recommendations to others considering the product:
It can be the perfect support in your daily work
HubSpot vs. Everyone Else
What do you like best about the product?
My favorite thing about Hubspot is not a feature. The best thing about HubSpot is they let you test drive the basic functions of the tool indefinitely. Yes, that means there is a free tier! This is unique to them. I think this says a lot about their product and that they believe in the quality.
What do you dislike about the product?
Some of the HubSpot UI decisions are a little clunky to me. For example: the customer account interface is a bit scattered. Some things don't seem to be where they should, or there's too much info, and you can't customize it enough to remove those tiles or lines. There was also an instance where I asked their customer service about a feature to which they said it wasn't possible at the free tier. An hour later, I was able to figure it out.
What problems is the product solving and how is that benefiting you?
Since our company is quite small, we are utilizing the free tier. This is perfect for us because it still allows us to receive emails for support, integrate basic live chat functions, and have a single resource for our customer database. It is easy to use and our teams love it.
Incomplete product in Service Hub
What do you like best about the product?
1. Automated Followups on the CES survey responses.
2. Email delivery/read receipt
3. Contact timeline re-direction on the tickets
2. Email delivery/read receipt
3. Contact timeline re-direction on the tickets
What do you dislike about the product?
1. Lack of mobile SDKs for chat/email & help center
2. Ticket merge takes 30 mins.
3. Assignee level data is not available without a workflow
4. Can't set agent limits on chat
2. Ticket merge takes 30 mins.
3. Assignee level data is not available without a workflow
4. Can't set agent limits on chat
What problems is the product solving and how is that benefiting you?
We are trying to take care of inbound support queries via Email, Chat, Help center, etc. The only benefit we see is that an agent can directly view the contact timeline directly from the agent ticket UI.
Recommendations to others considering the product:
Please wait for the next few releases for the Service Hub product to be at par with Freshdesk, Zoho, etc.
All-in-one CRM solution that brings modern customer experience
What do you like best about the product?
Ease of use. HubSpot is easy to use and brings great reporting tools or predefined surveys that you can use right away. This helps us understand how our customers feel and thus helps improve our services.
What do you dislike about the product?
It can be difficult to maintain all created surveys, workflows, or email sequences. If you create too much and don't have a clear process for who should be responsible for the system, it can get messy.
What problems is the product solving and how is that benefiting you?
Support of our customers and partners.
Researching customer satisfaction using feedback surveys.
Reporting - watching over KPIs, team utilization, and productivity.
360 view for our customers - marketing, sales, customers success and customer support. Everyone can see what happened with the accounts.
Researching customer satisfaction using feedback surveys.
Reporting - watching over KPIs, team utilization, and productivity.
360 view for our customers - marketing, sales, customers success and customer support. Everyone can see what happened with the accounts.
Where it's good its great, but where its not good...
What do you like best about the product?
Love the ease of use- filters and custom views are easy to create, save and share. Navigating between tickets, customer and company records is very simple. The Knowledge Base functionality in Hubspot is 5/5; this has improved our customers' ability to self-solve.
What do you dislike about the product?
There is no ability to track or sort by SLAs, which is a significant blocker. This is a major feature that comes standard with other CRM's that I have worked with, and I was extremely shocked to find out this is not standard in Hubspot. In order to enable different levels of support tickets (high/low priority, for example) with different SLAs, we have had to do significant development in-house. There doesn't seem to be any movement by Hubspot developers, despite years of requests on the website.
A frequent request from our customers is to be able to "see" the progress on their tickets, but because there is no customer login, they aren't able to. I don't actually feel like this is necessary, but if your customers are used to this functionality, you will need to be prepared.
A frequent request from our customers is to be able to "see" the progress on their tickets, but because there is no customer login, they aren't able to. I don't actually feel like this is necessary, but if your customers are used to this functionality, you will need to be prepared.
What problems is the product solving and how is that benefiting you?
We have found Hubspot to be very beneficial to our customers due to the automations we have built into the application; our customers tickets are routed directly to different queues, depending on a number of values. This, combined with the stellar Knowledge Base, means our customers get support quickly and accurately.
showing 2,241 - 2,250