Service Hub Professional
HubSpotReviews from AWS customer
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Excellent suite of products, HubSpot Academy is incredibly insightful, bled of free tools and paid
What do you like best about the product?
Simple functionality and a wealth of E learning resources to ensure you know how to make the most out of the free and add on services they offer.
Activity tracking and email sequences have been a huge time saver!
You can sign up for the free version of HubSpot and start importing all your contacts for easy client management.
Activity tracking and email sequences have been a huge time saver!
You can sign up for the free version of HubSpot and start importing all your contacts for easy client management.
What do you dislike about the product?
I haven't experienced any that I don't exist on other CRM systems. As a free CRM with add ons you pay extra for you can build it out to fit your business needs.
What problems is the product solving and how is that benefiting you?
We're managing ticketing issues for website queries for b2c & b2b problems. This allows us to have a relatively swift response time (depending on how fast we react) using some functions to auto-populate replies with the relevant help we need using saved templates for reoccurring issues.
Recommendations to others considering the product:
Use the Hubspot Academy on Hubspot information services, they have a lot of fo resources that make a huge difference
One of the Best Out there
What do you like best about the product?
It's simple to even provide healthy self information to customers and collect meaningful feedback utilising the knowledge base and feedback survey (together with all of HubSpot's automation). This really aids us in empowering consumers to rapidly get the solutions they require, as well as understanding where improvement opportunities exist so that we can act swiftly.
What do you dislike about the product?
I wish we could modify the graphics that appear when clients are asked if they are satisfied, neutral, or upset . The major disadvantage for me is that I've seen when I've scheduled clients because we have distinct classes, but I've worked around this by putting it in the ticket name.
What problems is the product solving and how is that benefiting you?
We've been able to establish Hubspot as our firm's source of truth. The Care Hub seems to have been the sole mechanism by which I connect with our product and engineers and designers as an account manager, conveying requests from a front lines of customer service. Also, I establish our website's performance of the classifier, which included managing tickets, creating a knowledge base, email campaigns, surveys, and dashboards to track the performance of the website.
HubSpot Service Hub is the perfect integration with marketing and sales
What do you like best about the product?
Hubspot is constantly upgrading customer services fatures and now AI is adding lot of value to all the suite
What do you dislike about the product?
market is improving so quickly, Hubspot is one of the few companies that are following the main wave so they will improve everything, every month
What problems is the product solving and how is that benefiting you?
we are helping customer to have every ticket in one place
Not my favorite ticketing platform, but not the worst
What do you like best about the product?
I do enjoy that on one screen, I have access to my customers and all their contact information and can easily reach out to who I need to immediately. I love being able to send a task to a team member, adding notes while I work through an issue, and following up quickly with customers. We also have our Hubspot connected to our Slack which allows me to receive alerts when I am not in my browser and allows me to have any other search feature. I also enjoy all our custom workflows and our Support Bot that automatically sends articles to customers which has helped stem off errors while they wait for an agent to respond. Also appreciate the customer service surveys being sent automatically after our tickets are closed.
What do you dislike about the product?
SLAs are not automatically calculated, so I have no idea if I am effectively answering my clients promptly. The reporting had to be all built out by us, and our dashboards are only as good as the data we can pull from Hubspot. This is the most significant pain point for us as support agents and gauging our effectiveness.
What problems is the product solving and how is that benefiting you?
We primarily solve self-support for our customers by using automatic workflows to send emails with troubleshooting articles before an agent even gets to the ticket. This allows us to have proactive support and give the agent a good headstart when diving into the ticket. The best benefit is being able to see all the customer data on one screen (though can also be a problem because it does get cluttered), but it is extremely beneficial.
Its veary easy to use, even when its your first time easy to understand.
What do you like best about the product?
That the leads are easy to indintify,, and easy to note the orders.
What do you dislike about the product?
Thneres is really nothing i dislike all the functing on hubspot is great!
What problems is the product solving and how is that benefiting you?
There has not acured a problem, The benefits that oi have with hub spot its fast, leads come in automatically,
Easy to use on both ends, for us as a company and for customers
What do you like best about the product?
By using the knowledge base and feedback survey (along with all the automation HubSpot provides), it's easy to offer high-quality self-service information to customers and collect insightful feedback. This helps us a lot with empowering users to find the answers they need quickly and also to understand where the improvement points are, so we can take action in an agile way.
What do you dislike about the product?
I wish we could customize the images used when asking if customers are happy, neutral on unhappy. The smiley faces are good, but I wish we could use our own images.
What problems is the product solving and how is that benefiting you?
Collecting customer feedback more easily, lowering the effort to get support, less incoming support tickets.
Technical Support in Hub Spot
What do you like best about the product?
The ticketing system makes technical support for a broad product base simple and easy. Allows for easy device management, detailed notes and record-keeping on accounts, etc. Contact management is convenient and allows for thousands of contacts to be maintained. Email templates and snippets cut down on processing time for otherwise redundant tasks.
What do you dislike about the product?
Service has great metrics, analytics and reporting tools, but they could be improved (more configuration options for reporting). Automation could be improved to allow creation of macros, greater integration with databases, etc. Email/Conversation functions within HubSpot are clunky and I avoid using them personally. Email tracking can be confusing and does not hold up to conventional email processing systems.
What problems is the product solving and how is that benefiting you?
HubSpot keeps communication and information tidy and in one place. It eliminates the need for multiple databases and ticketing systems. Contact management is intuitive and simple to use. It allows for greater cross-departmental efficiency as well. Tickets generated in one department can trigger workflows to occur in any other department.
Recommendations to others considering the product:
Consider the needs for your CMS and your business to determine if HubSpot would be a good fit. From a technical support perspective, it is simple and efficient to use. It also facilitates contact management for a large number of clients and representatives. The ticketing system is one of the best I've used and has dramatically improved departmental efficiency when compared to previous systems. I would recommend it highly.
Great Customer Service and product!
What do you like best about the product?
It really helps the communication with our clients go smoothly and the clients love the ease of being able to reach out to us this way.
What do you dislike about the product?
There really is not a reason to dislike this service as it is so easy to use.
What problems is the product solving and how is that benefiting you?
Clients like that they can quickly chat with us when they run into an issue without having to pick up the phone or wait for an email response.
Recommendations to others considering the product:
Allows you to quickly and easily connect with your clients and help with their needs in a timely manner.
Hubspot has a lot of tools available and I really enjoy using it daily
What do you like best about the product?
Activity history so that everyone is on the same page
What do you dislike about the product?
Activity history sometimes doesn't get updated properly across different accounts
What problems is the product solving and how is that benefiting you?
Responding to customer support requests and managing our customer relationships
Hubspot
What do you like best about the product?
The Knowledge base has been great to help out clients to be able to get their questions answered
What do you dislike about the product?
that i can not restrict views by just entering a password for clients
What problems is the product solving and how is that benefiting you?
FAQ for clients and their staff have gone down since we have these videos up
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