Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,881 reviews
from
External reviews are not included in the AWS star rating for the product.
I'm finding it hard to navigate
What do you like best about the product?
I like that it keeps record of all emails relating to that one person together
What do you dislike about the product?
The amount of questions that we need to fill out in order to close a ticket
What problems is the product solving and how is that benefiting you?
Problem will be that it needs to highlight when someone replies to an email
Easy to navigate and constantly improving - HubSpot is a fabulous CRM!
What do you like best about the product?
HubSpot is straightforward and easy to navigate and provides helpful sales and software training. And, for those like me who are quick to dive in before completing training, it was fairly easy to learn how to use. The filters and automations were confusing at first, but once I tinkered with both enough, it became clear the logic and reasoning behind it all. There are a plethora of options when it comes to organizing, categorizing and tracking contacts and communications, so I am beyond content with how HubSpot has worked for me and my workplace's uses. Not to mention, so much of what we track in HubSpot is customizable - we can make it work for us! Lastly, I see that HubSpot is actively and frequently providing additional integrations with things like Docusign and WhatsApp. This has been invaluable for us!
What do you dislike about the product?
Sometimes, notifications get lost. This concerns the Notes capability - my team and I find that assigning Tasks is a far more effective way to convey information we are unable to pass on in real-time. This is because Tasks are found not only on individual records but also in a running list on one page. Notes and tagging my teammates in them are easily lost. I wish tracking "Notes" was slightly more convenient! Other than that, it is a rather helpful feature.
What problems is the product solving and how is that benefiting you?
My team and I use HubSpot to build and maintain relationships with our contacts - we're entirely focused on the relationship and HubSpot's Inbound methodology has shaped and improved our efforts. What benefits AREN'T there? It is next to impossible to let a contact fall through the cracks if we are making full use of the features and tools HubSpot provides. The various default filters - such as "Last Contacted Date" - shed light on the leads we need to contact. Not to mention, some of the more recent improvements with the deal pipelines. There was an update that grayed out deals in the pipeline that were going cold. Having a visual reminder like that provides some excellent accountability within the team. And then the HubSpot Academy...my goodness, there is so much information at my fingertips! I did not come from a sales or marketing job before my current position, so there was quite a bit of room for growth. HubSpot made it possible for me to begin wrapping my mind around sales-speak and gave me a fighting chance at succeeding in building and maintaining customer relationships.
Hubspot Service Review
What do you like best about the product?
I learned a lot of the capabilities I was not aware of before (such as Facebook messenger messages going into Conversations)
What do you dislike about the product?
It may have been better to break it up into two separate modules. It was pretty long. Or have multiple shorter exams.
What problems is the product solving and how is that benefiting you?
I feel the section on the Knowledge Base was very helpful
HubSpot Contains So Much
What do you like best about the product?
The live chat section provides fast help when needed most. It gives up-to-date info and helps to troubleshoot issues quickly and efficiently.
What do you dislike about the product?
There are a significant amount of integrations and different variances to learn, which can get overwhelming when first starting out.
What problems is the product solving and how is that benefiting you?
We have had our questions about the HubSpot Knowledgebase answered. This tool has proved to be an amazing tool utilized by our company to bring essential information all into one place. The ability to submit tickets when needing additional help has also proved valuable in that we can rest assured that an experienced person is taking a look at our issue.
Hubstop was a challenge at first but over time we were able to quickly adjust
What do you like best about the product?
I like how organized Hubstop is, it extremely easy yo read the notes
What do you dislike about the product?
When working ticket in hubspot, the ticket and get passed to another agent.Which causes confusion at times.
What problems is the product solving and how is that benefiting you?
The problems that I have solved with Hubspot is adding additional ticket sub status. This creates a clear barrier between the company and the customer.
Recommendations to others considering the product:
Make sure you. have detailed training
Is easy to use, and very stable, we rarely had any problems
What do you like best about the product?
Notifications, we don't miss anything thanks to pop-ups and emails
What do you dislike about the product?
Only white theme, should include dark theme
What problems is the product solving and how is that benefiting you?
As I mentioned in the things I like, notifications avoid wasting time, avoiding oversights
Recommendations to others considering the product:
It is focused more on sales than on the help desk. but it fulfills this last role well for small and medium-sized companies
Easy to use and understand and can be very customazible
What do you like best about the product?
The ticket overview is really nice to interact, especially when you have the board-view active
What do you dislike about the product?
Nothing I can come up with at them oment
What problems is the product solving and how is that benefiting you?
We use the service hub for general tickets for our customers so the issues we are solving varies alot. By categorising the tickets we can get a good overview of tickets that needs to be replied to, by using the built in priority system among other things.
We care for Clients in the way we would like to be cared for ourselves.
What do you like best about the product?
Automation and tickets. It suits our franchise partners very well. Tech support
What do you dislike about the product?
Difficulty in setup. And it's not completely clear how to work with tickets.
What problems is the product solving and how is that benefiting you?
Technical support for our partners and clients
HubSpot is a great tool for the entire company to use.
What do you like best about the product?
It's easy to access written documents and edit before publishing with the company. I also like that I can analyze data to make more informed decisions. I also really appreciate the HubSpot Acadamy where I can learn new Marketing and production tools to impliment into my workflow. The user interface is easy to navigate and learn for any new employee to jump into the company's workflow. Overall, Hubspot is a great all inclusive tool to be successful at my job.
What do you dislike about the product?
I don't receive notifications about when documents are published or settings have been changed. There aren't as many videos for content management in the HubSpot Acadamy compared to the volume of other training series. It would be great to get more information on video trends and services for different platforms and information about how to be tracking for video format changes that are trending.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub makes sharing internal knowledge possible for the entire company. It also helps in the training process for new employees to have a library of internal videos that they can go through to have quick and efficient training as they step into their new position and use this service on a daily basis. Everything that we use is in one hub which is efficient for our time and attention to our work be in one place. In general, HubSpot has been a big help to our company and how we operate.
Recommendations to others considering the product:
HubSpot is a great all-in-one tool to use for company management and services. There are many resources and training series that make each employee more valuable to the company team.
HubSpot Service Hub is Excellent!
What do you like best about the product?
As a HubSpot Service Hub user, the most crucial thing (outside of the product) is the customer/user experience. With HubSpot, you always know what you're going to get: excellent service with real people attached to help you solve your problem. But more than that, platforms like HubSpot must evolve with the needs of businesses, and with that, I've found HubSpot is always looking for ways to bring value to their users, so the users/company can do their job well.
What do you dislike about the product?
I currently have no negative things to say about HubSpot Service Hub. It has been a great platform thus far, and I look forward to continuing with this service.
What problems is the product solving and how is that benefiting you?
Customer intimacy is one of our core values in our office. Therefore we do everything we can to reach that with our customers. When we can provide real solutions in real-time for our partners and customers, everyone wins. With HubSpot Service Hub, it makes our job easy!
Recommendations to others considering the product:
I always look for a solid plan (outside of my nonprofit) to ensure I get great value before paying (as in a free program or free trial). HubSpot Service Hub does this, so I would highly recommend trying it out!
showing 2,281 - 2,290